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  • Gautam Buddha University Greater Noida: School of Management

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    Abhishek Mishra
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    This document provides information about a Total Quality Management course offered at Gautam Buddha University. The course is titled MB 511 Total Quality Management, is worth 2 credits, and will be taught over 30 sessions of 60 minutes each by Dr. Varsha Dixit during the 2019-2020 academic year. Students will be evaluated based on internal assessments, mid-term and end-term exams, with a total of 100 marks. The recommended textbook is "Total Quality Management" by Poornima M Charantimath. The session plan outlines the topics to be covered in each class, including quality gurus, traditional and modern quality tools, Kaizen, benchmarking, total productive maintenance, quality management systems and ISO norms.

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    This document provides information about a Total Quality Management course offered at Gautam Buddha University. The course is titled MB 511 Total Quality Management, is worth 2 credits, and will be taught over 30 sessions of 60 minutes each by Dr. Varsha Dixit during the 2019-2020 academic year. Students will be evaluated based on internal assessments, mid-term and end-term exams, with a total of 100 marks. The recommended textbook is "Total Quality Management" by Poornima M Charantimath. The session plan outlines the topics to be covered in each class, including quality gurus, traditional and modern quality tools, Kaizen, benchmarking, total productive maintenance, quality management systems and ISO norms.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    13 views2 pages

    Gautam Buddha University Greater Noida: School of Management

    Uploaded by

    Abhishek Mishra
    This document provides information about a Total Quality Management course offered at Gautam Buddha University. The course is titled MB 511 Total Quality Management, is worth 2 credits, and will be taught over 30 sessions of 60 minutes each by Dr. Varsha Dixit during the 2019-2020 academic year. Students will be evaluated based on internal assessments, mid-term and end-term exams, with a total of 100 marks. The recommended textbook is "Total Quality Management" by Poornima M Charantimath. The session plan outlines the topics to be covered in each class, including quality gurus, traditional and modern quality tools, Kaizen, benchmarking, total productive maintenance, quality management systems and ISO norms.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Gautam Buddha University

    Greater Noida
    School of Management
    Integrated BBM+MBA , MBA
    Course and code : MB 511, Total Quality Management

    Instructor: Dr.Varsha Dixit Year/Sem: 2019-20,IX and III


    Email: varsha@gbu.ac.in Phone: 2346158
    Department: Business Management Credit: Two
    Sessions: 30 Each Session: 60 Minutes

    Evaluation Scheme
    Internal assessment : 15 Marks
    Mid –Term : 15 Marks
    End-Term : 70 Marks
    Total : 100 marks

    Text Book:

    Charantimath, Poornima, M (2017) “ Total Quality Management” by Pearson

    Session Plan (Each session of 60 minutes)


    Session No. Contents
    1 Introduction
    2 Old quality vs new quality
    3-8 Quality gurus- Deming, Joseph Juran and Crosby
    9-10 Six Sigma
    DMAIC
    DMADV
    11-14 Traditional quality improvement tools
    Pareto chart
    Cause and effect diagram
    Check sheet
    Histogram
    Scatter diagram
    Mean range control chart
    15-18 Modern quality improvement tools
    Affinity diagram
    Relations diagram
    Tree diagram
    Matrix data analysis
    Arrow diagram
    Process decision program chart
    19-20 Kaizen
    QFD
    Poka yoke
    MUDA
    21-23 Benchmarking
    Evolution, Types, Advantages etc
    Case study of XEROX
    24-26 Total productive maintenance
    Eight pillars of TPM
    Case study
    27 TQM in services
    28-30 Quality Management Systems
    ISO norms and types

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