Appendix A

Process M
Loan Officer Guide: Underwriting Process
Small
Business
Give customer Dispose paper
Loan Re-enter information
Start1 application to application into
Type? into LoanOK
populate shredder

Other

Notify customer
Send Customer
that the approval
to respective
process will be
division
Obtain approval from Less than $25,000 initiated
Branch Manager

Less than
$100,000
Loan Send to
Send information Obtain approval from
End Amount Underwriting
to Funding Team Division Head
? Team for review

Obtain approval from Greater than $100,000

Process Key:
VP of SB Lending
Decision
1When a question arises during the loan origination process, please refer to the “Underwriting Guidelines and Policies – Small
Process
Business Lending” document first. If your questions are unable to be answered, please reach out to your branch manager.

In the event a customer is present when an issue occurs, please inform the help desk immediately at 1-800-555-4734.
System

1
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