Demo Resume

  0000 Sample Avenue,demo,MD,0000 | (000-000-000) | sample@jobskillshare.org

SUMMARY OF QUALIFICATIONS

Success-driven, results-focused, and adaptable IT professional with experience in IT operations and customer
service, encompassing technical support, workstations maintenance, and network administration. Possess
adeptness in implementing technology-based solutions for business problems, along with standards, procedures,
and processes that improve business functionality.

CORE STRENGTHS

 Customer service  Tier 1 level troubleshooting

 Help desk ticketing systems  Active Directory user management

 Office 365 management  Manage virtual machines

TECHNOLOGY PROFICIENCIES

Operating systems Windows 10, (32-bit /64-bit), Windows 7/8 (32-bit/64-bit), Servers

Networking LAN, WAN, WI-FI, TCP/IP, DHCP, DNS

Patch Management Desktop Central, SCCM

Security & vulnerability Windows Firewall, Antivirus

Remote/Shadowing Zoom, VPN, Microsoft Teams

Ticketing Systems Spiceworks, Service-Now

Desktop App Microsoft Word, Excel, Outlook, PowerPoint

Software Management Spiceworks, Desktop Central, Office 365, PDQ

PROFESSIONAL EXPERIENCE

DMV IT Solutions Fall 2020 - Present

DC, Washington DC
IT Support Technician (Intern)

 Initiate incident tickets, follow escalation protocol, and work issues to resolve
 Conducting initial support, classification, and prioritization activities.
 Test company products for errors and bugs.
 Monitor all systems for any Tier 1 related problems.
 Monitor the status and progress toward a resolution of all open incidents.
 Keeping IT Director informed of progress in solving problems when appropriate
ACADEMIC QUALIFICATIONS

UMUC, Philadelphia, PA Spring 2019 - Present

Bachelor’s Degree in Information Technology

IT TRAINING & SKILLS DEVELOPMENT

Help Desk Ticketing Systems V1.0

Certificate Code: 147250-2469-395s82

Help Desk Support Technical Skills V1.0

Certificate Code: 147250-155304-395s82

Office 365 Administration

Certificate Code: 147250-2473-3s9582

ANTICIPATED IT CERTIFICATIONS
CompTIA A+ | In Progress