1C The writing process Getting help

a. In which section would you look if you wanted to find the following?
1. How to begin and end an email
2. Where to write the date in a letter
3. The correct style for personal business letters
4. An example of message or email asking for a refund
b. Look in the correct section and find the page reference for each iteam 1-4 above.

Answers:
a. 1. Beginning a message
We are writing to enquire about…
We are writing in connection with…
We are interested in… and we would like to know…
Asking if
Asking if…
Thank you for your email/letter/fax/call of (date) enquiring about…
We have received your email/letter/fax/call of (date) enclosing
concerning
Ending a message
I look forward to receiving your reply/order/product/etc.
Looking forward to hearing from you.
I hope that this information will help you.
Please contact me if you need further information.
Please feel free to contact me if you have any further information.
Please let me know if you need any further information.

2. The date is usually on the right.

3. – Personal business letters and emails : the opening
Thank you for your letter/telephone/call/email/fax.
It was a pleasure to (see you again at/on....
It was good to (hear from you again)
It was a pity that (we did not have more time to talk at/on…
I am sorry that (I missed you when you visited my office)
After each phrases, you can add a comment:
Thank you for your letter. It was very interesting to hear about the new
developments at Wentols.
It was good to talk to you on the telephone today. I was sorry to hear that you had
not been well.

- Personal business letters and emails : introducing the topic.

 Requesting action I was wondering if you could help me.
Giving information I thought you might be interested to hear about…
Complaining I am afraid we have a small problem.
Giving bad news I am afraid I have some bad news.

- Personal business letters and emails: the close.

I look forward to seeing you again next time. I am in Taipei.
If you are ever in e London, please give me a ring or stop by my office.
Please give my regards to Diana Smith.
Please pass on my best wishes to Mr.Lund. I hope that he has now recovered
from the flu

Intercity Bank plc

4. Your ref: Jalan Thamrin 58
Our ref : JL/th/246 Jakarta 11196
Mr.S.Basuki Indonesia
Jakarta Furnishings Telp 0821 6376008
Jalan Arjuna 7 Fax 021 6376733
Jakarta 11190 www.intercitybank/com/indonesia.

Dear Mr.Basuki
Order 2789

I am writing in connection with your email of 24 February concerning the

above order for some office furniture.
Unfortunately, we have not yet received the filling cabinets which were a part
of this order. We would be grateful if you could deliver these as soon as
possible or refund our money.

Your sincerely,
2. Use your dictionary
a. A good dictionary is very useful tool when you are writing. You need one! Find sell
in your dictionary. Does it have this kind of information?

b. Sometimes, words have different meanings if you use them as a noun or as a verb.
Find these words in your dictionary. What differences in the noun and verb meanings
are there?
Servive share credit trip

c. Some word have different spellings in British and American English, or a completely
different word is used. Look in your dictionary and complete the tables.
 Spelling
British English American English
Catalogue 1 Catalog
2 Centre Center
3 Cheque Check (money)

Vocabulary
British English American English
Note (money) 4 Bill
5 Flat Apartment
Car park 6 Parking lot