SELF-PACED LEARNING MODULE

COLLEGE

MODULE 1
Subject:

Total Quality Management

AISAT COLLEGE – DASMARIÑAS, INC.

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 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |2
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.1.1

Introduction to Total Quality Management

Introduction
Total Quality Management (TQM) is a concept created by W. Edwards Deming. It was originally
introduced in Japan after World War II to assist the Japanese in re-building their economy. The main
focus of TQM was and is continuous quality improvement in the areas of product or service, employer-
employee relations and consumer-business relations. Total Quality Management is a management
approach that originated in the 1950s and has steadily become more popular since the early 1980s.
Total Quality is a description of the culture, attitude and organization of a company that strives to
provide customers with products and services that satisfy their needs. The culture requires quality in all
aspects of the company’s operations, with processes being done right for the first time to eradicate
defects waste from operations.
Total Quality Management is a method by which management and employees can become
involved in the continuous improvement of the production of goods and services. It is a combination of
quality and management tools aimed at increasing the business and reducing losses due to wasteful
practices.

TQM is the short form of Total Quality Management. It is a continuous process by the management as
well as employees of a specific organization to make sure future customer satisfaction and customer
loyalty. In other words, it’s true that one satisfied and happy customer brings ten new customers along
with him. While one unsatisfied customer will spread bad word of mouth and harm the existed
environment as well as potential customers.
Total Quality Management (TQM) is a management approach that is ensured long-term success
through customer satisfaction.

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |3
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.1.2

Introduction to Total Quality Management

Therefore, total quality management (TQM) is the act of managing the whole to achieve excellence.
TQM is a strategic management model in the field of administration, management, as well as
governance. Similarity, TQM is one of the modern public administration paradigms.

3 Aspects of Total Quality Management:

The three specific aspects of TQM. In other words, its name is 3Cs of total quality management. Such as:
1. Counting: 3Ts (Tools, Techniques, and Training) used to analyze, understand and solve quality
problems.
2. Customers: Quality is a central concern and driving force for a customer.
3. Culture: Expressed, beliefs and shared values of leaders support and define the qualit y.

There are mentioned some very important characteristics of total quality management. For instance:-
Proper communicating and adopting TQM.
Benchmarking or evaluating by comparison with a standard.
Closer customer relation environment.
Increased training facilities for workers or employees.
Closer provider relation situation.
Ensuring employee empowerment.
Process measuring
Open organization
Process improvement
Flexible production
SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:
MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |4
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.1.3

Introduction to Total Quality Management

Elements & 6Cs of TQM

Elements are the core thing of any concept. Without a specific element, a concept can’t build properly.
Trust, integrity, training, teamwork, leadership, recognition, communication, etc. are the elements of
TQM.
If a business or organization wants to implement the total quality management in its environment, some
factors have to ensure. These important factors are called 6Cs together. 6Cs
are Commitment, Culture, Continuous improvement, Cooperation, Customer focus, and Control.

Structure of TQM:
The structure of total quality management is a continual improvement concept. It integrates the staff,
customers, and suppliers of a business or organization. Moreover, it maintains the quality of work,
process and enterprise results. As a result, TQM constitutes the quality of leadership, learnability and
show consistency.

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |5
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.2.1

Introduction to Total Quality Management

Principles of Total Quality Management:

Total Quality Management (TQM) has five principles. Such as:

1. Management Commitment
2. Focus on Customer and Employee or Employee Empowerment
3. Focus on Fact
4. Continuous Improvement
5. Everybody Participation

The Concept of Continuous Improvement by TQM:

Total Quality Management mostly cares for continuous improvement in the process of decision-
making, from the high-level strategic plans to detailed rub out of work things on the shop floor. TQM
stocks from the belief that false step can avoid and defects can prevent. It plays to continuously
developing results, in all perspectives of work, as a result of constantly improving machine capabilities,
people, technology and processes capabilities.
However, it must deal not only with developing results but more significantly with developing
capabilities to create better results in the coming times. There are five finest areas of focus for ability
development, for instance, supply generation, demand generation, operations, technology, and people
capability.

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |6
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.2.2

Introduction to Total Quality Management

The main principle of TQM is that mistakes may be made by people, but most of them cause, or at least
allowed, by faulty processes, and systems. This denotes that the root cause of such mistakes can be
eliminated, repetition, and identified. It can protect by changing the procedure. That is to say, here has
three vital mechanisms. Such as:
1. Firstly, preventing mistakes from occurring.
2. Secondly, where mistakes can’t perfectly prevent, making out them early to protect them being
pass down the value-added chain.
3. Thirdly, where mistakes return, put a stop to produce until the procedure can be accurate. In
addition, it is to protect the production of more problems.

The framework of Total Quality Management:

Here includes a framework of total quality management. For example:
 Point out the degree of commitment, list down and key interest the long term changes required.
 Define the objectives of total quality management.
 Identify resources available and develop an understanding of the organizational system with the
quality system.
 Detect top management commitment through quality processes, procedures, and policies.
 Create a participative work environment
 Design plans
 Develop strategies for implementing
 Allocate resources
 Implement & monitor
 Measure benefits in terms of increased customer satisfaction
 Review and reward

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |7
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.3.1

Introduction to Total Quality Management

Importance of Total Quality Management:

Quality management ensures superior quality services and products. Quality of a service or
product can measure in terms of durability, reliability, and performance. It is a sensitive standard that
converts an organization from its opponent. Quality management tools ensure changes in the processes
and systems which in time result in superior quality services and products. The methods of quality
management such as Six Sigma or Total Quality management. These have a common goal – to deliver a
high-quality product. Customers need to satisfy with your brand. Business marketers are successful only
when they emphasize quality rather than quantity. Quality products or services ensure that you survive
the cut-throat competition with a smile.
Therefore, total quality management implements close coordination between employers and
employees in an organization. It fixes a strong feeling of teamwork in the employees.

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |8
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.3.2

Introduction to Total Quality Management

Guru’s of Total Quality Management:

 PDCA (Plan, Do, Study & Act) or (Plan, Do, Study & Adjust)
 OPDCA (Observe the current condition, Plan, Do, Study & Act)
 KAIZEN (KAI=Change & ZEN=Improvement)
 Six Sigma
 Deming’s 14 Points on Quality Management
 Atarimae Hinshitsu
 Kansei
 Miryokuteki Hinshitsu

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality Page |9
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.3.2

Introduction to Total Quality Management

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 10
OMTQM Units: 80hrs
Management

INFORMATION SHEET P1 1.3.3

Introduction to Total Quality Management

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 11
OMTQM Units: 80hrs
Management

Benefits of TQM:
There are mentioned some important benefits of total quality management. Such as:-
1. Employee participation in the decision-making process.
2. Improved quality of service or product.
3. Developed in teamwork span or steps.
4. Ensured customer satisfaction from the client.
5. Strengthen the working relationships between employee and employer or employee and
employee.
6. Ensured employee satisfaction in the working environment.
7. Increased productivity with quality maintenance.
8. Creating good communication through scientific technique.
9. Getting profitability in business.
10. Shifting market share positively.

INFORMATION SHEET P1 1.3.3

Introduction to Total Quality Management

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 12
OMTQM Units: 80hrs
Management

Drawbacks of TQM:
There are issued some important drawbacks of total quality management. For instance:
 Extremely demanding of management and staff time.
 It can become excessively mechanical and bureaucratic, and lead to prominence on the stability
of the process, rather than a focus on improvement or the means rather than the end.
 Only help if the organization is heading in the right direction.
 It is not a quick fix. Total quality management takes years to implement.
 It can lead to too much attention.
In conclusion, Total Quality Management (TQM) motivates contribution among the floor managers
and workers. There is no single theoretical establishment of total quality, but Juran, Ishikawa, Deming,
etc. layout the core premise.

References:
https://www.indeed.com/career-advice/career-development/what-is-quality-in-a-business#0
SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:
MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 13
OMTQM Units: 80hrs
Management

https://www.slideshare.net/SoumyodeepYohMukherjee/total-quality-management-an-overview

SELF-CHECK P1-1.1.1
SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:
MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 14
OMTQM Units: 80hrs
Management

______________1. This is a description of the culture, attitude and organization of a company that
strives to provide customers with products and services that satisfy their needs.
______________2. This ensures superior quality services and products.
______________3. This is a continual improvement concept. It integrates the staff, customers, and
suppliers of a business or organization.
______________4. The 3Ts (Tools, Techniques, and Training) used to analyze, understand and solve
quality problems.
______________5. This is a method by which management and employees can become involved in the
continuous improvement of the production of goods and services.

SELF-CHECK ANSWER KEY Q1-1.1.1

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 15
OMTQM Units: 80hrs
Management

1. Total Quality
2. Quality management
3. structure of total quality management
4. Counting: 
5. Total Quality Management

STUDENT NAME: __________________________________ SECTION: __________________

WRITTEN WORK Q1-1.1.1

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 16
OMTQM Units: 80hrs
Management

WRITTEN WORK TITLE: Introduction to Total Quality Management

WRITTEN TASK OBJECTIVE: The learners independently demonstrate core competencies in preparing
a source code of a Java programming language using loop statement.
MATERIALS:
 Pen and Paper
TOOLS & EQUIPMENT:
 None
ESTIMATED COST: None

INSTRUCTION : Answer the following questions in essay form with minimum of 2

paragraphs. (hand written)
After reading the articles below, choose a company in Cavite Industrial Zone and explain :
1. How they practice the total quality management control in their company.
2. Identify the measures they are applying to secure the TQM program they have.
3. What are the measures they are applying to secure TQM in their consumers and employees.

Pangan: Total Quality Management

BENJIE R. PANGAN
February 9, 2017

TQM is the manner of managing or the handling of the affairs of an organization for the purpose of
carrying out the objectives right–for the first time and every time.

Present-day corporations rarely use the TQM module and if they ever use it, they usually sparsely
employ it. Unless top management believes in TQM, there is no way to implement it in an
organization.

Most CEOs aim for profit for their business, employing various strategies and schemes, some peculiar
to their organizations and others using cutthroat means to edge out their nearest competitors. TQM
aims for continuous improvement of processes so that the quality of products and services improve
continuously.

Books, literature and references on TQM suggest that in every organization, a number of decisions
have to be taken by CEOs, or chief executive officers, managers and supervisors since they are viewed
as the leaders in the organizations.

Before making decisions therefore they are expected to carry out the following sequence of activities:
a) plan the decision and weigh the pros and cons; b) foresee the impact of the decision; c) take or
consider the opinion of the key or right people; d) involve the concerned employees who will be
affected by the decision; and e) implement the decision and then monitor its effect on the

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 17
OMTQM Units: 80hrs
Management

organization.

The employees of the organization must undergo intensive sustained and relevant trainings to
improve their abilities and their learning about the organization. The senior employees should be
trained on leadership qualities so as to prepare them for the next stewardship of the business.

The leaders of the organizations have to be productive. They are expected to foresee what
will happen in the future and take advance action to prevent occurrence of the problems.
Proactive management requires a proper system thus problems can be identified before they
occur. TQM
requires taking preventive actions so that mistakes do not occur. Quality can be enhanced or
improved only through preventive actions.

The organizations, no matter what type they are, need bold and innovative CEOs for their
effective handling of the affairs of the organizations.

4.
PRECAUTIONS:
 None
ASSESSMENT METHOD: WRITTEN WORK CRITERIA CHECKLIST

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 18
OMTQM Units: 80hrs
Management

STUDENT NAME: __________________________________ SECTION: __________________

WRITTEN OUTPUT CRITERIA CHECK LIST Q1-5.1.1

CRITERIA SCORING
Did I . . .
1 2 3 4 5
1. Observe safety precautions?
2. Use proper syntax?
3. Use for loop statement?
4. .
5. .
6. .
7. .
8. .
9. .
10. .
TEACHER’S REMARKS:  QUIZ  RECITATION  PROJECT

GRADE:

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

_______________________________
TEACHER

Date: ______________________

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director
 Unit Introduction to Total Management Quality
Module Total Quality Management
Introduction to Total Quality P a g e | 19
OMTQM Units: 80hrs
Management

SUBJECT TEACHER: APPROVED FOR IMPLEMENTATION:

MODULE 1st
QUARTER 1
1 Meeting MS. PEARL NOGRA-FABIA MR. WILBERT A. MAÑUSCA
Subject Teacher School Director