UNIVERSITI TEKNOLOGI MARA (UITM) SHAH ALAM

FACULTY OF COMMUNICATION AND MEDIA STUDIES

BACHELOR OF MASS COMMUNICATION (HONS.)
COMMUNICATION MANAGEMENT AND POLICY

COM 570:
QUANTITATIVE DATA ANALYSIS IN COMMUNICATION RESEARCH

TITLE :
PROPOSAL

TOPIC :
THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT IN IMPROVING
EMPLOYEES’ PERFORMANCE LEVEL

GROUP :
COM 569 J

PREPARED BY :
ADLINA HIDAYATI BINTI MD HAFIDZ
(2016653886)

PREPARED FOR :
MADAM WAN HARTINI BINTI WAN ZAINODIN

DATE OF SUBMISSION:
14 DECEMBER 2017
 TABLE OF CONTENT
1.0 BACKGROUND OF STUDY 1-2
2.0 PROBLEM STATEMENT 2
3.0 RESEARCH OBJECTIVE 3
4.0 RESEARCH QUESTION 3
5.0 SCOPE AND LIMITATION OF THE STUDY 3

6.0 SIGNIFICANCE OF THE STUDY 4

7.0 LITERATURE REVIEW 5
7.1 Conceptualization Definition
7.1.1 Training
7.1.2 Development
7.1.3 Employees’ performance level 6

7.2 Previous Study 6–7

7.2.1 Effectiveness of training and development on employees’
performance level
7.2.2 Employees’ feedback towards the training program 8 -9
7.2.3 Improvement of employee’s performance level through 9 - 10
training and development program
8.0 RELATED THEORY 10 - 11
8.1 Social Cognitive Theory
9.0 Conceptual Framework 12
9.1 Independent Variable
9.2 Dependent Variable
10.0 RESEARCH METHODOLOGY 13
10.1 Introduction

10.2 RESEARCH DESIGN 13 – 14

10.2.1 Quantitative Research Method

10.3 RESEARCH INSTRUMENTATION 14 – 15

10.3.1 Questionnaire

15 – 16
10.4 DATA COLLECTION STRATEGY
 10.4.1 Population and Sampling Technique

10.5 PILOT STUDY TEST

16 – 20
10.5.1 Cronbach’s Alpha

10.6 Descriptive Data

20

10.7 CONCLUSION
20
REFERENCES
APPENDICES

LIST OF FIGURE AND TABLE

FIGURE 1
Effectiveness of training and development framework 12
TABLE 1
Summary result of reliability analysis for questionnaire section 16

TABLE 2

Section B – Effects of the training 17

TABLE 3

Summary result of reliability analysis for questionnaire section C 18

TABLE 4

Section C – Employees’ Feedback 18

TABLE 5

Summary result of reliability analysis for questionnaire section D 19

TABLE 6

Section D – Improvement of employees’ performance level 20

REFERENCES
Amir, E., & Amin, I. (2013). The Effect of Training on Employee Performance.

Angela, G. (2014). Effects of Training on Employees Performance: A Case Study of United

Nations Support Office for the African Union Mission in Somalia.

Babbie, E. R. (2010). The Practice of Social Research. Wadsworth, Cengage Learning.

Battaglia, M. P. (2008). Nonprobability Sampling.

Career Training and Development . (n.d.). Retrieved from websurveymaster.com:

http://www.websurveymaster.com/t/59/Samples

Compeau, D. R., & Higgins, C. A. (2001). Application of Social Cognitive Theory to

Training for Computer Skills.

Krauss, S. E. (2005). Retrieved from Research Paradigms and Meaning Making: A Primer:
http://nsuworks.nova.edu/tqr/vol10/iss4/7/

Mehedi, H. M., & Md. Arifur, R. (2013). Employees’ feedback towards Effective Training
Program: A study on Some Selective Private Commercial Bank.

Mpofu, M., & Hlatywayo, C. K. (2015). Training and Developmet as Tool for Improving
Basic Service Delivery; the Case of a Selected Municipality.

Neyestani, B. (2014). Impact of Training on Employee's Performance and Productivity in

Construction Industry.

Oyango, J. W., & Wanyoike, D. M. (2014). Effects of Training on Employees Performance:

A Survey of Health Workers in Siaya County, Kenya.

Stajkovic, A. D., & Luthans, F. (2002). Social Cognitive Theory and Self-efficacy:
Implications for Motivation Theory and Practice.
Training and Development Questionnaire . (n.d.). Retrieved from survey monkey.com:
https://www.surveymonkey.com/r/RJ6QSFL

Wimmer, R. D., & Dominick, J. R. (2014). Mass Media Research: An Introduction.

Wadsworth, Cengage Learning.
 APPENDICES

Questionnaire

KOD :

A STUDY ON THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT IN

IMPROVING EMPLOYEES’ PERFORMANCE LEVEL

Dear respondent,

I am full time student from UiTM Shah Alam, Selangor. I am currently carrying out a survey
entitled “A STUDY ON THE EFFECTIVENESS OF TRAINING AND
DEVELOPMENT IN IMPROVING EMPLOYEES’ PERFORMANCE LEVEL”.
Confidentiality of your response and information is for academic purposes only and it will
not be published in any scientific materials. Thank you for your cooperation.

Prepared by:
ADLINA HIDAYATI BINTI MD HAFIDZ
2016653886

Bachelor of Mass Communication (Hons)

Communication Management and Policy
UiTM Shah Alam, Selangor.
PART A
BAHAGIAN A

Respondent’s Details
Butir-butir Responden

Please fill in or tick (/) in the column that relates to your details. This information is for
statistical and research purposes only.
Sila tandakan (/) di dalam kolum yang berkaitan dengan butir-butir anda. Informasi ini
adalah untuk tujuan kajian dan statistik sahaja.

A1. Gender (Jantina):

1. ( ) Male / Lelaki

2. ( ) Female / Perempuan

A2. Age (Umur):

1. ( ) 20 years and below / 20 tahun dan ke bawah

2. ( ) 21 to 30 years / 21 hingga 30 tahun

3. ( ) 31 to 40 years / 31 hingga 40 tahun

4. ( ) 41 to 50 years / 41 hingga 50 tahun

5. ( ) 51 to 60 years / 51 hingga 60 tahun

6. ( ) 61 years and above / 61 tahun dan ke atas

A3. Race (Bangsa):

1. ( ) Malay / Melayu
2. ( ) Chinese / Cina
3. ( ) Indian / India
4. ( ) Others / Lain-lain
A4. Education level (Tahap Pendidikan):

1. ( ) PMR / Penilaian Menengah Rendah

2. ( ) SPM / Sijil Pelajaran Malaysia
3. ( ) Diploma / Diploma
4. ( ) Degree / Ijazah
5. ( ) Others / Lain-lain

A5. Service period (Tempoh Perkhidmatan):

1. ( ) below 1 year / bawah satu tahun

2. ( ) 1 to 5 years / satu hingga lima tahun

3. ( ) 6 to 10 years / enam hingga sepuluh tahun

4. ( ) 10 years above / sepuluh tahun ke atas

PART B: EFFECTS OF THE TRAINING
BAHAGIAN B: KESAN LATIHAN

Research Question 1: Is the training effective on employees’ performance level?

Soalan Penyelidikan 1: Adakah latihan berkesan pada tahap prestasi pekerja?

Listed below are several kinds of information often associated with a training program.
Please indicate your level of agreement or disagreement with the amount and quality of each
kind of information by fill in or tick (/) the appropriate box at the right.
Senarai di bawah adalah beberapa jenis informasi yang berkaitan dengan latihan. Sila
nyatakan tahap persetujuan atau ketidaksetujuan terhadap jumlah dan setiap kualiti
informasi dengan menandakan (/) pada nombor-nombor yang sesuai pada sebelah kanan.

Strongly agree Agree Somewhat agree Disagree Strongly disagree

Sangat setuju Setuju Agak setuju Tidak setuju Sangat tidak setuju
5 4 3 2 1

NO. STATETMENT/ KENYATAAN 5 4 3 2 1

B1. I receive the training in order to do my job well.
Saya menerima latihan untuk melakukan kerja
dengan baik.
B2. I have opportunities for professional development
within my company.
Saya mempunyai peluang untuk pembangunan
profesional dalam syarikat saya.
B3. During the training session, the supervisor
encourages me to share what I have learned with
other employees.
Semasa latihan, penyelia menggalakkan saya
berkongsi apa yang telah saya pelajari dengan
pekerja lain.
B4. My supervisor helps to set my realistic goals for
performing my work as a result of the training
session.
Penyelia saya membantu untuk menetapkan
matlamat realistik untuk melaksanakan kerja saya
 sebagai hasil dari sesi latihan.
B5. I feel valued and confident in doing my work after
attending this session.
Saya berasa bernilai dan yakin dalam melakukan
kerja saya selepas menghadiri sesi ini.
B6. The topics recovered are relevant to me.
Topik yang diperolehi adalah relevan kepada saya.
My supervisor eases the pressure of work for a
short time so that I have a chance to practice the
new skills that I have gain.
B7. Penyelia saya meringankan tekanan kerja untuk
sementara waktu supaya saya mempunyai peluang
untuk mengamalkan kemahiran baru yang saya
perolehi.
B8. I came across a lot of ideas, which are useful to me.
Saya memperoleh banyak idea yang berguna.
B9. I will be able to improve the way I do my current
job.
Saya dapat memperbaiki cara kerja saya yang
sekarang.
I can make innovations at work place using the
information I have learned from the training.
B10. Saya boleh membuat kerja inovasi dengan
meggunakan maklumat yang saya pelajari dari
latihan.

PART C: EMPLOYEES’ FEEDBACK

BAHAGIAN C: MAKLUM BALAS PEKERJA

Research Question 2: What is the employees’ feedback towards the training program?
Soalan Penyelidikan 2: Apakah maklum balas pekerja terhadap program latihan?
Please indicate how satisfied you are with the following statements by fill in tick (/) the
appropriate box given.
Sila nyatakan tahap kepuasan anda terhadap perkara – perkara berikut dengan menandakan
(/) nombor-nombor yang sesuai.

Very
Very satisfied Satisfied Somewhat satisfied Dissatisfied dissatisfied
Sangat berpuas hati Berpuas hati Agak berpuas hati Tidak berpuas hati Sangat tidak
berpuas hati
5 4 3 2 1

NO. STATETMENT / KENYATAAN 5 4 3 2 1

C1. The time that I have available for the training
program.
Masa yang saya ada untuk program latihan ini.
C2. The contents of training program.
Pengisian program latihan.
I have an opportunity to interact with other
C3. employees during training program.
Saya mempunyai peluang untuk berinteraksi
dengan pekerja lain semasa sesi latihan.
C4. My ability to get assistance from the instructor.
Keupayaan saya mendapat bantuan dari pengajar.
C5. The quality of the instructors of the training
program.
Kualiti pengajar program latihan.
I get enough information during the training
C6. session.
Saya mendapat maklumat yang cukup semasa sesi
latihan.

I was given appraisal in order to motivate myself to

attend the training program.
C7. Saya diberi penilaian untuk memotivasikan diri
saya menghadiri program latihan ini.
The training conducted are useful for the
C8. organization to meet my performance goals.
Latihan yang dijalankan berguna kepada
 organisasi untuk memenuhi matlamat prestasi
saya.
I am willing to exert considerable effort to improve
my knowledge by attending this training program.
C9. Saya mampu memberi usaha yang cukup untuk
meningkatkan pengetahuan saya dengan
menghadiri program latihan ini.
I am motivated to learn the concepts that will be
covered in the training program.
C10 Saya bermotivasi untuk mempelajari konsep-
. konsep yang akan diperolehi dalam program
latihan.

PART D: IMPROVEMENT OF EMPLOYEES’ PERFORMANCE LEVEL

BAHAGIAN D: PENINGKATAN TAHAP PRESTASI PEKERJA

Research Question 3: Does training help to improve employees’ performance level?

Soalan Penyelidikan 3: Adakah latihan membantu untuk meningkatkan tahap prestasi
pekerja?
The statement below describing the employees’ performance level. Please indicate your level
of agreement or disagreement using the following scale:
Kenyataan di bawah adalah menggambarkan tahap prestasi pekerja. Sila tandakan tahap
persetujuan atau ketidaksetujuan anda dengan menggunakan skala berikut:
Strongly agree Agree Somewhat agree Disagree Strongly disagree
Sangat setuju Setuju Agak setuju Tidak setuju Sangat tidak setuju
5 4 3 2 1

NO. STATETMENT / KENYATAAN 5 4 3 2 1

I am able to take a new task after attending the
D1. training program.
Saya dapat mengambil tugas baru setelah
menghadiri program latihan ini.
I am sure the benefits of training offered by the
D2. organization meet my needs.
Saya yakin manfaat latihan yang ditawarkan oleh
organisasi memenuhi keperluan saya.
I am continuously learning and trying to improve
D3. myself through the training session.
Saya terus untuk belajar dan cuba untuk
memperbaiki diri saya melalui sesi latihan ini.
I am more efficient in my job as the result of
D4. attending the training program.
Saya lebih cekap dalam melakukan kerja hasil dari
menghadiri latihan ini.
D5. I have given more responsibilities.
Saya telah diberikan banyak tanggungjawab.
I feel I have a positive attitude towards change and
I am looking forward to try a new thing.
D6. Saya rasa saya mempunyai sikap positif terhadap
perubahan dan cuba untuk melakukan sesuatu
yang baru.
I have enough information and sources to do my
D7. job well.
Saya mempunyai maklumat dan sumber yang
mencukupi untuk melakukan tugas dengan baik.
I am satisfied with my own communication and
interpersonal skills after attending the training
D8. program.
Saya berpuas hati dengan kemahiran komunikasi
 dan interpersonal selepas menghadiri program
latihan.
D9. I receive adequate mentoring and coaching from
the instructor.
Saya menerima bimbingan yang mencukupi dari
pengajar.
D10 I get a sense of personal accomplishment from my
. work.
Saya mendapat pencapaian dari kerja saya.

D11. What aspects of the training could be improved?

Apakah aspek latihan yang perlu dipertingkatkan?
_____________________________________________________________________

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