Future developments in technologies of Customer Service

The customers of the future will expect their banks to offer them all
services and functionalities, as well as maximum security in all channels
and from every place on the planet. In the coming few years The
number of staff in a bank will decrease and the remaining employees
will focus more on helping customers to make full use of those
automated virtual banking machines and technologies.
Coming to the changes and developments in Technologies of Customer
Service, Here are some of the notable developments:
VIDEO BANKING AND TEXT CHATS
• Traditional call centers and IVR systems are being gradually
replaced by video banking and text chats. 
• People Will be able to consult with their banks just with one tap
on their Bank Apps.
VIRTUAL BANKING SOLUTIONS:
• Companies such as LiveBank provide the ability to authenticate
clients remotely using biometric measurements.
• This making it even possible to open a new account during a
remote video conversation with a bank advisor.
EMERGENCE OF VTMs
• Popular ATMs are now gradually transforming into VTMs (virtual
Kiosks),
• It provides video banking and other complimentary services such
as printing and scanning of signed documents as well as sending
them to the advisor in real time.
INCREASING VIRTUAL INTERACTION PLATFORMS
• A meeting with a banking advisor can even be requested at a few
bank’s Facebook fanpage (verification and authentication take
place in an external window opened by clicking a link sent by the
advisor)
• The number of touchpoints where the customer and the bank can
meet and interact without any limitations is far greater than at
any point in the history.
USE OF ARTIFICIAL INTELLIGENCE
• The emergence of chatbots, which make it possible to obtain
detailed information in a completely automated manner, is one of
the early examples of the use of artificial intelligence in banking.
• And that’s just a step away from science-fiction-like solutions such
as personified artificial intelligence holograms, or augmented
reality enhanced remote encounters with banking advisors, which
feel just like a face-to-face meeting.