Q. 1. What managerial challenges do services present that manufacturing does not?

Ans: 1.

There are some criteria that show that the services present several managerial challenges those are not
seen in manufacturing i:

1. The managers face difficulty in measuring the effectiveness of the productivity of service.

2. To measure the financial value of the service provided.

3. It may often put hardness to meet the demand as per the requirement.

4. It is difficult to make jobs more structured of service industry.

5. Services require more skilled personnel than those of manufacturing.

6. Cost is often higher in service industry to train the employees.

7. The input of service may not be in effect always

8. Service organization need to hold or retain more talented, experienced, related to reputation,
employees in compare to manufacturing organizations.

All these challenges that are also known as obostacles for the manager of service industry

Q.2: why does service management present more challenges than manufacturing?

Ans 2 : Managerial challenges presented in services that don't surface in manufacturing are due to the
fact that service environments lack the structure of manufacturing environments. A home without
structure will constantly be subjected to obstacles. There is constant customer contact in servicing;
manufacturing does not have distractions of direct customer contact, which allows them to concentrate
on production. Service workers usually lack the skills and qualifications of manufacturing candidates
which leads to high turnover rates in service organizations. Manufacturing jobs tend to go to high skilled
workers and they remain seasoned in their positions and things run smoothly because people are
accustomed to performing their roles efficiently.