1.

Involvement of People
 One of the most relevant concepts of quality management lies in the
participation of individuals at all phases of the process of development. As the
most valuable resource of any organization, the very core of the organization
is people at all levels. People involvement is not a measurable instrument or
an organization's aim, it is more of a leadership instrument or a feeling that
typically percolates from the top. This culture will only be embraced if senior
managers are pleased with the inclusion of more workers in the company's
day-to-day work.

In order to allow their talents to be used for the good of the entire
organization, the participation of people within each level is essential. The fuel
that drives the company can be seen by individuals or workers, and a good
workforce relies primarily on engagement, from entry-level employees who
execute plans all the way through to management levels who set targets and
ensure who procedures are properly executed. Organizations can include
more and more employees in some form of decision-making or activity
planning for productive work.

The idea behind this definition is that people who are already familiar with a
work set know what is best for the process or organization for which they job.
A organization indicates that it supports its workers by engaging staff more,
which in turn leads to a higher level of employee engagement. Involving more
workers would also lead to new ideas being disseminated, resulting in higher
efficiency and better results.

In this way, quality control depends on the participation of people in all

processes and methods for overall success. It is not an easy thing to do to
shift an organization from a strict top-down structure to one that engages
workers at all levels to make decisions. It entails not only systemic and policy
 changes, but also cultural change, which takes time , commitment and
experience. That being said, in order to drive the continuous improvement of
their processes and results, companies from every sector apply the principles
of employee involvement.
2. Case study
Title: Shared Decision Making in Psychiatric Medication Management (The
ShIMME study)

This study aims to encourage service users and clinicians to make shared
decisions about medication (shared decision-making). It aims to help service
users feel more involved in treatment decisions, and to make better-informed
choices. It aims to help clinicians have a better understanding of each patient’s
interests and needs. The study began with a review of best practice in shared
decision-making. The team also consulted service users, carers, psychiatrists
and care co-ordinators through a series of focus groups. Based on the findings
the team developed parallel training programmes for the various stakeholders, as
well as written materials to support a shared decision-making process. This
intervention is now being tested and evaluated with an adult community
psychiatric service in Cambridge.

How service users and carers have been involved:

Service users and carers have been involved at every stage of the project. They
were involved in developing the research question and the funding bid, which
took over two years. When the project began, they were involved in planning
focus groups and co-led the discussions. There are service user members of the
Training Group which developed the three sets of training for service users,
psychiatrists and care coordinators. Each training programme is co-run by a
health professional and a service user trainer. Service users and carers are also
members of the Team Management Group, which meets every other month to
discuss the running of the project, and the Project Advisory Group which meets
less often and provides an overall steer to the project.
The impact of the involvement: With many different levels and approaches to
involvement in this project, there has been an impact on every aspect of the
research and at every stage, from developing the idea for the project through to
developing and testing the new intervention.

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REFERENCES:

 http://www.twocanassociates.co.uk/wp-
content/uploads/2017/05/MHRN_CaseStudiesAugust_2013.pdf
 https://economictimes.indiatimes.com/definition/involvement
 https://www.invo.org.uk/resource-centre/libraries/examples/examples-of-
patient-and-public-involvement-reported-in-the-research-excellence-
framework-2014-impact-case-studies/