A shipping agency or shipping agent is the designated person or agency held responsible for

handling shipments and cargo, and the general interests of its customers, at ports and harbors
worldwide, on behalf of ship owners, managers, and charterers. In some parts of the world, these
agents are referred to as port agents or cargo brokers. There are several categories of shipping
agents such as: port agents, liner agents, and own agencies, each rendering specific services
depending on the shipping company they represent.
In other words, a ship agent is any person or company that carries out the functions of an agent,
irrespective of whether they are in business as a ship agent, or they perform such functions as an
adjunct to, or conjunction with, other activities such as ship owning or operating, providing cargo
handling or similar.
Shipping agents will usually take care of all the regular routine tasks of a shipping company quickly
and efficiently. They ensure that essential supplies, crew transfers, customs documentation, and
waste declarations are all arranged with the port authorities without delay. Quite often, they also
provide the shipping company with updates and reports on activities at the destination port so that
shipping companies have real-time information available to them while goods are in transit.

Succinctly, the term shipping agent refers to the relationship between the principal (in this case the
shipping company conveying the goods) and its representative, whereby the principal, expressly or
impliedly, authorizes the agent to work under his control and on his behalf.
The responsibilities/competencies as well as the remuneration of the agent may be explicitly entered
into a contract which has been concluded between himself and the ship owner. This practice is very
common in the cargo trade, booking agents, etc.
The duties of a cargo broker are similar to those of a shipping agent, but may also vary. For
example, a cargo broker will also book outward cargo and inform the shippers on which quay and
when the goods are to be presented and when loading and unloading is due to start. He will draw up
booking lists according to the incoming bookings and ensure that the manifest department collects
the shipping documents (shipping permits, bills of lading) which are necessary to commence the
loading and unloading operations. The collected documents are also compared with the booking
lists.
Responsibilities of Shipping Agents Include:

 Ensuring a berth for the incoming ship

 Arranging for the pilot and the tugs if necessary
 Drawing up the documents for the customs and harbour services
 Arranging for the necessary ship fresh water / provisions
 Arranging for the necessary doctor for the crew for any medical assistance
 Arranging for storage bunkers if these are needed
 Arranging for necessary repairs
 Conveying instructions to and from the ship owner
 Organizing the supply, transport and the handling of the goods
 Organizing the necessary contacts with the stevedores
 Collecting freights, cargoes
 Contacting shippers and the receivers of the goods
In the case of damage to cargo or the ship, the shipping agent also makes the necessary
arrangements (at the request of the ship's master or owner) with the insurance company, and for
nautical inspections and the services of experts or surveyors, etc.
The specific tasks of a cargo broker or port agent include:

 Providing the necessary information concerning the freight rates and the publication of the
sailing lists
 Looking for cargo via notices and sailing lists
 Booking of cargo and the conclusion of the agreements
 Drawing up, initiating and delivering the required documents (booking lists, shipping permits,
delivery orders) related to the cargo
 Contacting the shippers/forwarders with regard to the deliveries for shipment
 Fulfilling the necessary formalities regarding the delivery and reception of the goods
(customs etc.)
 Settling cargo claims with insurance companies