Total Quality Management // Dale H.

Besterfield

Total Quality Management // 1995 // Dale H. Besterfield // 0130306517,

9780130306517 // Prentice Hall, 1995 // This text provides an exploration
of total quality management (TQM) - covering not only the principles
and practices, but also the tools and techniques. Topics discussed include
statistical process control (SPC), ISO 9000, benchmarking, quality
function deployment (QFD), concurrent engineering, experimental
design, Taguchi's quality engineering, product liability, and additional
techniques (FEMA, Poka-Yoka, Component Search). The study also
explains the principles and practices of TQM leadership, customer
satisfaction, employee improvement, continuous process improvement,
supplier management, and performance measures. file download zuba.pdf

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