GB Sayed Sir

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Exim Bank LTd. Motijheel Branch

Suggesation on
GENERAL BANKING
1. Write the date of incorporation of Exim Bank.

2. Ans: June 02, 1999.
3. When Exim Bank started functioning?
Ans: 3rd August, 1999.
4. When Exim Bank converted into a full Islami Bank?

1st July, 2004.
5. Who was the first Chairman of the Board of Directors of Exim Bank?
Ans: Late Shahjahan Kabir
6. What is the name of the present Chairman of the Board of Directors?
Ans: Mr. Md. Nazrul Islam Mazumder
7. What are the names of Managing Director, Additional Managing Director and Deputy
Managing Directors o fExim Bank?
Dr. Mohammad Haider Ali Miah—Managing Director and CEO
Mr. Md. Sirajul Islam—Deputy Managing Director –i
Mr. Sirajul Haque Miah-- Deputy Managing Director –ii
Mr. Khondoker Rumy Ehsanul Huq-- Deputy Managing Director –iii
Mr. Md. Feroz Hossain-- Deputy Managing Director –iv
8. Write the classified investments and percentageas of Exim Bank as on

31.12.2014.
574.37 Crore and 3.29%

9. What is the profit amount (before payment of tax and provision for Investment)
of Exim Bank in the year 2014?
Tk.615.11 Crore.
10. What is the Depositt amount as on 31/12/14
Tk.19,172.38 crore
11. What is the Investment amount on 31/12/14
Tk.17,453.59 crore
12. What papers required to open an account of : (a) Single account, (b) Joint account,
(c) Partnership account, (d) Proprietorship account, (e) Minor account, (f) Ltd.
Company account, (g) Association/Club/Trust/Society/Charity
Organization/Educational Institution/Masjid/Madrasha account, (h) FC account
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for Bangladeshi Wage Earners, (i) FC account for Foreign

nationals/Company/Firm.
(a) Single account: (i) Passport size photograph 2 copies duly signed & attested by the
introducer, (ii) one copy photograph of the nominee duly attested by the intending account
holder, (iii) Copy of Passport/National ID Card/Driving License/Office ID/Word
Commissioner’s certificate/any ID card acceptable to the bank, (iv) TIN certificate (if
applicable) .
(b) Joint account: (i) Two copies passport size photograph of each duly signed & attested
by the introducer, (ii) Joint account declaration form, (iii) Photograph(s) of the nominee
duly attested by the intending account holder (if necessary), (iv) Copy of
Passport/National ID Card/Driving License/Office ID/Word Commissioner’s
certificate/any ID acceptable to the bank, (v) TIN certificate (if applicable).
(c) Partnership account: (i) Two copies passport size photograph of each who will
operate the account duly signed & attested, (ii) Certified copy of valid trade license, (iii)
Certified copy of registered partnership deed, (iv) Partnership account agreement form
(Maximum 20 persons may form a partnership firm.), (v) TIN certificate, (vi) List of
partners alongwith their full address and phone numbers, (viii) Resolution of the partners
to open the A/C and authorization for its operation duly certified by the Managing partner,
(viii) Copy of passport/National ID card/Driving License/Office ID/Word Commissioner’s
certificate/any ID card of the operators acceptable to the bank.
(d) Proprietorship account: (i) Two copies passport size photograph duly signed &
attested, (ii) Certified copy of valid Trade license, (iii) Photo of nominee duly attested by
the proprietor of the firm, (iv) Proprietorship declaration form, (v) TIN certificate, (vi)
Copy of passport/National ID card/Driving License/Word Commissioner’s certificate/any
ID card acceptable to the bank.
(e) Minor account: (i) Two copies passport size photograph of the minor duly attested by
the legal guardian, (ii) Two copies passport size photograph of the legal guardian who will
operate the account duly attested by the introducer, (iii) Attested Birth certificate of the
minor, (iv) Attested copy of Passport/National ID card/Driving License/Office ID/Word
Commissioner’s certificate/any ID card acceptable to the bank.
(f) Limited Company account: (i) Attested two copies photographs of each persons who
will operate the account, (ii) Certified (by the MD/Chairman) copy of the Memorandum &
Articles of Association, (iii) Certified copy of Certificate of Incorporation, (iv) Certified copy
of Certificate of Commencement of business (in case of Public Ltd. Co.), (v) Latest list of
Directors with designation, full address and phone nos, (vi) Certified copy of forms-XII
certified by the Register of Joint Stock Company (in case of change in directorship), (vii)
Resolution of the Board in Banks prescribed form, (There should be minimum 2 and
maximum 50 members in case of a Pvt. Ltd Company. But in case of Public Ltd Company
the members will be as per subscribed shares of the company.), (viii) Board resolution for
opening the account and authorization for its operation duly certified by the Chairman/MD
of the company, (ix) Copy of updated Trade License, (x) Updated Tin certificate, (xi)
Certificate of Registration incase of Insurance companies, (xii) Copy of Passport/National
ID card/Driving License/Word Commissioner’s certificate/any other ID acceptable to the
bank of the operators of the A/C.
(g) Association/Club/Trust/Society/Charity Organization/Educational
Institution /Masjid/Madrasha account: (i) Certified copy of By-Laws/Memorandum and
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Articles of Association/Trust deed, (ii) Certified copy of Certificate of

Registration/Permission from the concerned Department(s) of the Gov’t, (iii) List of
members of the Governing body/Executive Committee with their address and phone nos.,
(iv) Resolution of the Board/Executive Committee/Governing body for opening the
account and authorization for its operation duly certified by the
Chairman/Secretary/President, (v) Registration certificate (if registered), (vi) Permission
letter from Bureau of NGO (incase of NGO A/C), (vii) Attested two copies photographs of
each persons who will operate the a/c, (viii) Copy of Passport/National ID card/Driving
License/Office ID/Word Commissioner’s certificate/any ID card acceptable to the bank of
the operator(s).
(h) Foreign Currency account for Bangladeshi Wage earners: (i) Photocopy of valid
passport with valid visa, (ii) Photocopy of Employment contract/work
permit/appointment letter, (iii) Two copy passport size photographs of account holder
duly attested by the introducer, (iv) Two copies passport size photographs of nominee
duly attested by the account holder.
(i) Foreign Currency account for foreign nationals/Company/Firm: (i) Two copies
passport size photographs of account holder(s) who will operate the account, (ii)
Photocopy of valid passport of the account holder (to be attested by the dealing officer)
and operators of other types of account, (iii) Copy of service contract letter/work permit
for individual, (iv) Copies of registration in Bangladesh with Board of
Investment/Bangladesh Bank for Foreign/Joint Venture Firms, (v) Copies of Memorandum
& Articles of Association- Bye Laws or joint venture agreement (as the case may be), (vi)
Copy of registered partnership deed duly attested (incase of partnership) and other
papers/documents as per rule of our bank considering the type of a/c.
13. Write the number of days of (a) C.L, (b) SL, (c) EL, (d) Special leave, (e) Maternity
leave entitled by an Officer of our Bank and what are the procedure to avail these
leaves?
Leave cannot be claimed as a matter of right. Leave has to be earned by duty only.
Leave entitled by an Officer:
a) Casual leave (CL): 10 days in a calendar year, on joining the Bank’s service. Maximum 3
day’s C.L. can be taken at a time. If extended further, the entire leave period will be
converted into Earned leave. CL shall not be cumulative. The unspent period of CL shall
lapse on the 3ist December of the year. CL cannot be taken in combination with any other
leave.
b) Sick leave (SL): 14 days in a calendar year, on completion of 1 year continuous service in
the Bank. Sick leave can be availed only on medical grounds and on production of medical
certificate from a registered and recognized medical practitioner acceptable to the Bank.
This leave will not be cumulative. The unspent period of SL shall lapse on the 31st
December of the year.
c) Earned leave (EL): 30 days in a calendar year, on completion of 1 year continuous service
in the Bank. An employee can avail EL after completion of 2 years continuous service in the
Bank. An employee can take maximum 30 days EL at a time. Unspent EL will be
accumulated upto 180 days in EL account. An employee shall be entitled to encash his/her
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accumulated EL at the time of leaving the Bank by way of earlier normal or voluntary
retirement.
d) Special leave: Maximum EL 180 days will be credited in EL account of an Officer.No. of
days exceeding 180 days of EL will be credited into Special leave account. On completion of
6 years service in the Bank an employee could avail special leave on special occasions after
exhaust of EL.
e) Maternity leave: After completion of two years service in Exim Bank 180 days per time
with full benefit and maximum two times in service life may be availed by a lady officer
during her service period. But there should be a gap of atleast 3 years between the two
leave.
f) Quarantine leave (QL): Quarantine leave may be granted by the competent authority not
to attend the Office for a period 10 to maximum 15 days on the recommendation of a
specialized doctor is case of attack by Cholera, Small pox, Plague, Diphtheria, Measles,
Mumps and Cerebrospinal Meningitis etc.
Leave sanctioning authority: Casual leave and Earned leave of the employees in the
branches will be sanctioned by the branch managers of the concerned branches. Whereas
Sick leave, Maternity leave and Quarantine leave of the branches will be sanctioned by the
Head of HRD, Head Office. Head of HRD will sanction Casual leave, Sick leave, Maternity
leave and Quarantine leave to the employees of Head Office upto Senior Vice President.
However, all types of leave of Executive Vice President and above, all Divisional Heads at
Head Office and all Branch Managers will be sanctioned by the Managing Director. After
exhausted earned and casual leave of an employee, the Managing Director in special cases
and genuine reasons may allow leave without pay for a maximum period of one month.
Leave without pay exceeding 30 days shall require approval of the Board. Any other leave,
not covered by the above rules, e.g, Leave on half pay, Special disability leave, Study leave
may be decided by the Board on the basis of merits of individual cases.
14. [ The Negotiable Instrument Act derived from “The English Common Law” in the
year 1881 and came into effect from March 01, 1882. It contains 17 Chapters and
141 Sections. This act has been enacted in our country vide P. O. No. 127 in the year
1972. ]
(a) What is Negotiable Instrument?
The term Negotiable Instrument literally means a written document which creates a legal
right in favour of some person and which is freely transferable. In the words of Justice
Willis, “a Negotiable Instrument is one, the property in which is acquired by any one who
takes it bonafide and for value notwithstanding any defect in the title of the person from
whom he took it”.
As per section 13 of the Negotiable Instrument Act, “ a negotiable instrument means a

promissory note, bill of exchange or cheque, payable either to order or to bearer whether
the words ‘order’ or bearer’ appear on the instrument or not”.
“When a Promissory note, Bill of Exchange or Cheque is transferred to any person so as to

constitute that person the holder thereof, the instrument is said to be negotiated”. (NI Act –
Section – 14)
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(b) Write the names of three Negotiable instruments as per Negotiable Instrument
Act – 1881.
i) Demand Promissory note/DP note/Pro note.

ii) Bill of Exchange
iii) Cheque
(c) Defination of DP note.

A ‘Promissory note’ is an instrument in writing (not being a Bank note or currency note)
containing an unconditional undertaking, signed by the maker to pay on demand or at a
fixed or determinable future time, a certain sum of money only to, or to the order of a
certain person or to the bearer of the instrument. (NI Act - Section – 4)
(d) Defination of Bill of Exchange.
A ‘Bill of Exchange’ is an instrument in writing containing an unconditional order,

signed by the maker, directing a certain person to pay on demand or at a fixed or
determinable future time a certain sum of money only to, or to the order of, a certain
person or to the bearer of the instrument. (NI Act - Section – 5)
(e) Defination of cheque.

A ‘Cheque’ is a bill of exchange drawn on a specified banker and not expressed to be
payable otherwise than on demand (NI Act - Section – 6)
(f) Explain: (i) Payment in due course, (ii) Holder, (iii) Holder in due course
i) ‘Payment in due course’ means payment in accordance with the apparent tenor of
the instrument in good faith and without negligence to any person in possession
thereof under circumstances which do not afford a reasonable ground for believing that
he is not entitle to receive payment of the amount therein mentioned. (NI Act - Section –
10)
ii) The ‘Holder’ of a promissory note, bill of exchange or cheque means the payee or
endorsee who is in possession of it or the bearer thereof but does not include a
beneficial owner claiming through a benamider. (NI Act - Section – 8)
iii) ‘Holder in due course’ means any person who for consideration becomes the
possessor of a promissory note, bill of exchange or cheque, if payable to bearer, or the
payee or endorsee thereof, if payable to order, before it become overdue, without notice
that the title of the person from who he derived his own title was defective. (NI Act -
Section – 9)
(g) What are quasi negotiable instruments?

i) Payment order
ii) Bill of Lading
iii) Truck receipt/Railway receipt/Airway bill.
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iv) SDR/CDR
15. What is Crossing?
A cheque is said to be crossed when two transverse parallel lines with or without any
words are drawn across its face. A crossing is a direction to a paying banker to pay the
money generally to a Banker or a particular banker, as the case may be, and not to the
holder at the counter.
16. What are the types of Crossing?
There are mainly two types of crossing:
i) General Crossing: Where a cheque bears across its face two transverse parallel lines
with or without any words, it is called General Crossing. Words such as ‘and company’
‘& co.’ or any other abbreviation, may be written in between these two transverse
parallel lines, either with or without words ‘not negotiable’ (NI Act - Section – 123).
Absence of these words would not affect the validity of the crossing. In this case, the
banker upon whom the cheque is drawn will make the payment only to some other
banker.
Specimen of General Crossing
The addition of the words ‘& Co’ in a crossing does not have any legal significance. But
the addition of the words ‘not negotiable’ has significant legal effect. Of course, these
words do not take a way the characteristics of transferability of the instrument, but they
very much restrict it. This is because a transferee of a cheque bearing words ‘not
negotiable’ will not get a better title than that of a transferor. In other words, if the
transferors’ title is defective, the title of the holder will also be defective even if he
happens to be holder in due course.
Where a cheque crossed generally bears across its face an addition of the words
“account payee” between the two transverse parallel lines constituting the general
crossing, the cheque, besides being crossed generally, is said to be crossed “account
payee”. (Section 123A of N.I. Act). In such a case, it shall cease to be negotiable and it
shall be the duty of the collecting Banker of the cheque to credit the proceeds thereof
only to the account of the payee named in the cheque.
ii) Special crossing: Where a cheque bears across its face two transverse parallel lines
an addition of the name of a banker with or without the words ‘not negotiable’, it shall
be deemed to be special crossing (Section 124 of NI Act – 1881). When a cheque has
been specially crossed, the banker upon whom it has been drawn will make the
payment only to that banker in whose favour it has been crossed.
Specimen of Special Crossing
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Besides the above two types of statutory crossing, in recent years the practice of
crossing cheques developed. These are: Restrictive Crossing and Double crossing.
iii) Restrictive crossing: Restrictive crossing is only a direction to the collecting banker
that the proceeds are to be credited only to the ‘account of payee’ named in the cheque.
When a cheque is crossed ‘Account payee’, it shall cease to be negotiable.
Specimen of Restrictive crossing
iv) Double crossing: When a cheque bears two separate special crossings, it is said to
have been double crossed. As per section 127 of NI Act – 1881, “where a cheque is
crossed specially to more than one banker, except when crossed to an agent for the
purpose of collection, the banker on whom it is drawn shall refuse payment thereof”.
Specimen of Double crossing
17. What is Endorsement of cheque?
Endorsement or Indorsement: Endorsement means assignment or transfer authority by

a holder of a negotiable or quasi-negotiable instrument. Endorsement is made by the
holder by signing on the back of negotiable or quasi-negotiable instrument with an
intention to assign or transfer the same to another.
As per N.I. Act – 15 “ When the maker or holder of a negotiable instrument signs the
same, otherwise than as such maker, for the purpose of negotiation, on the back or face
thereof or on a slip of paper annexed thereto, or so signs for the same purpose a
stamped paper intended to be completed as a negotiable instrument, he is said to
endorse the same, and is called the endorser.”
As per N.I. Act – 16 “If the endorser signs his name only, the endorsement is said to be
‘in blank’ and if he adds a direction to pay the amount mentioned in the instrument to,
or to the order of, a specified person, the endorsement is said to ‘in full’, and the person
so specified is called the ‘endorsee of the instrument’. The provisions of this act relating
to a payee shall apply with the necessary modifications to an endorsee”.
18. What are the types of endorsement?
There are four types of endorsement:

(i) Endorsement in blank: If the endorser signs his name only on the overleaf of the
instrument – it is said to be blank endorsement.
(ii) Endorsement in full: If the endorser put his sign on the instrument by adding a
direction to pay the amount mentioned in the instrument, or to the order of, a specified
person – the endorsement is said to be in full.
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(iii) Conditional endorsement: If the endorser of a negotiable instrument, by express

words in the endorsement, makes the right of endorsee to receive the payment
depending on happening of a specified event – is called conditional endorsement.
(iv) Restrictive endorsement: The restrictive endorsement prohibit further
endorsement as the endorser might have written ‘Pay the amount to X only’.
19. (a) What are the duties of a paying banker?
Section 31 of the Negotiable Instruments Act provides “the drawee of a cheque having
sufficient funds of the drawer in his hands, properly applicable to the payment of such
cheque must pay the cheque when duly required so to do, and in default of such
payment, must compensate the drawer for any loss or damage caused by such default.”
20. What precautions to be taken by a paying banker?
1. Precaution regarding ‘form of the cheque’: The cheque should be in proper form.
The Negotiable Instrument Act does not give the form of a cheque.
2. Precaution regarding ‘date’: The banker should refuse to honour an undated cheque
which has been presented to it for payment. The date need not be filled in by the
drawer, it can be filled by the subsequent holder too.
Post-dated cheques: In case a cheque is post dated i.e it bears a date which is yet to
come, the bank should honour it only on or after the date mentioned on the cheque.
Stale cheque: That is also termed as an ‘Out-of-date cheque’ or ‘Ante-dated cheque’. It is
the custom of the bankers not to pay cheques which are presented after a certain period
has elapsed since the apparent date of their issue. The period varies from banks to
banks. Generally the period of 6 months is more popular.
3. Precaution regarding amount: The banker should see that the amount mentioned
both in figures and words in the cheque are the same. In case they differ, the amount
stated in words may be taken as correct and the banker may make the payment.
4. Precaution regarding ‘funds’ of the customer: There should be sufficient funds in the
account of the customer for payment of the cheque.
5. Precaution regarding drawer’s signature: A banker is expected to know the signature
of his customers and, therefore, if the drawer’s signature has been forged, and the
banker makes the payment it shall not be entitled to debit the customer’s account with
the payment. The loss will be borne by banker.
6. Precaution regarding mutilated cheques: A cheque is said to be mutilated when it is
torn into two or more pieces. Such a cheque should not be paid unless the banker is
satisfied that mutilated was unintentional and it also obtains confirmation of the
drawer.
7. Precaution regarding banking hours: The banker should make payment of only such
cheques which have been presented to it for payment during its banking hours. Any
payment of cheque which was presented after banking hours will not be taken as a
payment in due course.
8. Precaution regarding crossing: If the cheque is a crossed one, it should not be paid on
the counter but through a collecting banker.
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9. Precaution regarding endorsement: The paying banker must observe very carefully
about the correctness of endorsement.
10. Precaution regarding stop payment: Before making payment, banker should confirm
that the cheque is not marked as stop payment for any reason like
lost/fraud/theft/expired of a/c holder/garnishee order etc.
21. When a banker refuse to honour a customers’ cheque?
(i) When the balance to the investment/credit of the customer is insufficient to meet the
cheque.
(ii) When the funds are not properly applicable to the payment of a cheque e.g. when
the account was opened for a purpose other than that for which the cheque has been
drawn i.e. personal cheques cannot be paid out of trust accounts.
(iii) After receiving the notice or information of death, the banker should stop payment
of all cheques drawn against his account. The account will cease to be operative till his
successor or legal representative produces to the bank the succession certificate or
probate of the will or a letter of administration.
(iv) When the customer has informed the bank about the loss of the cheque.
(v) When the bank comes to know the defect in the title of the person presenting
a cheque.
(vi) When the bank comes to know that the customer is applying funds in breach of
trust.
(vii) When the bank receives notice of an assignment by a customer of his
investment/credit balance.
(viii) When the customer closes the account before the cheque is presented for
encashment.
(ix) When the cheque is post-dated and is presented for payment before its
ostensible/apparent date.
(x) When the cheque is out of date or stale or Ante-dated.
(xi) When the balance of the account is blocked as per order of competent authority.
22. When a bank is discharged from liability as paying banker?
A bank is discharged from liability by making payment of the amount of a bearer cheque
in due course to the holder thereof (Sec. 78 of N. I. Act).
No Banks cannot be expected to know the signature of all the endorsers and therefore,
payment of the amount of a cheque, having forged or unauthorized endorsements, if
made in due course will discharge the bank from liability.
However, a banker cannot be discharged from liability even for payments in due course
of those cheques where the signatures of the drawer (dipositor) were forged except in
two cases:
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a) Where it can show that forgery was intimately connected with the negligence of
the drawer and was the proximate cause of the loss.
b) Where the customer is found to be guilty of unreasonable delay in informing the
bank about the forgery of his signature after he comes to know of it.
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23. What are the consequences of a paying banker if any cheque is paid by mistake?
In case the payment of a cheque has been made by the drawee bank under a mistake, it
can recover from the payee provided the payee’s position has not been altered to its
prejudice before detection of mistake.
According to section 72 of the Indian Contract Act, a person to whom any money has
been paid or anything delivered by a mistake must repay or return it.
24. What is marking of cheque?
A marked cheque means a cheque which is ‘marked’ or ‘certified’ by drawee banker, to

the effect that it is “good for payment”. Drawee bank thus intimates that it had sufficient
funds to the investment/credit of the drawer at the time when it certified the cheque
and the cheque was apparently alright in all other respects.
Marking of a cheque by the drawee bank is generally done by writing the words ‘good
for payment’ across one corner of the back of the cheque, with the bank’s stamp and
signature of bank’s authorized official and the actual amount of the marked cheque
blocked/reserved in the computer or ledger of the respective account to honour the
cheque when it will present for payment.
25. Describe the types of marking of cheques.
Marking of cheque may be done at the request of (1) the drawer, (2) the holder and (3)
the collecting banker.
(1) Marking at the request of drawer: When a cheque is marked by the drawee
bank at the request of the drawer, the latter cannot countermand or stop payment. In
case he does so, he shall be liable to indemnify the banker for any loss, the banker may
be required to pay because of refusing to make payment to a subsequent holder of the
cheque who took it on the faith of such marking.
(2) Marking at the request of the holder: When the holder gets the cheque marked
by the drawee banker, it does not amount to the acceptance of the liability on the
cheque by bank. It simply indicates that drawee banker has sufficient funds to the
investment/credit of the drawer to meet the cheque at the time of marking it. Drawee
bank will not incur any liability for damages if subsequently, when the cheque is
presented for payment and dishonoured on account of insufficiency of funds.
(3) Marking at the request of collecting banker: When a cheque is received by a

collecting banker too late for inclusion in the day’s clearing, it may get it marked from
the paying banker to protect the customer from any loss that he may suffer on account
of delay in presentation. Marking of a cheque by bankers in between themselves will
amount to promise by one banker to the other to pay the cheque when presented. Such
a cheque is honoured when presented through the next clearing on account of banking
custom.
However, in all cases, to avoid any litigation, Bankers always Block/reserve the amount
of the marked cheque in the computer or ledger of the respective account to honour the
instrument on presentation.
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26. What are the formalities to be observed to mark stop payment of a cheque?
(a) A written application to be obtained from the account holder to mark stop
payment of a cheque.
(b) Application to be received duly mentioning time & date of receipt and affixing
branch Receive seal and entering Letter receive register.
(c) Thereafter this application to be referred to deposit in charge for verification of

signature of the applicant.
(d) Then it should be referred to manager or any other responsible officer who then
immediately send it to Computer-in charge.
(e) Computer-in charge will verify that whether in the meantime the cheque has
been paid or not. If not paid, he will mark stop payment of the cheque in the
computer and note about the application in the ‘Stop payment register’ and
thereafter steps to be taken to file the application in the ‘Stop payment applications
file’.
Sometimes customer may request the Manager or any other responsible Officer of a
branch over phone or fax to mark stop payment of cheque. This type of request to be
honoured for temporary period, but this type of request must be confirmed in
writings or original application to be obtained and procedures to be maintained as
mentioned above.
27. What is dormant or Inoperative account and how it can be operated?
Twelve (12) months non-transacted Alwadia Current deposit accounts and 24 months
Mudaraba Savings Deposit accounts are called & marked as Dormant or Inoperative
accounts. Manager will pass cheques of Dormant/Inoperative accounts. Manager may
convert a Dormant account into regular account after considering satisfactory
application of the account holder for making transaction in the account. Profit will be
credited into this account as usual.
28. Write short notes on Unclaimed account.
Those Alwadia CD accounts or Mudaraba SB accounts are continuously running as

Inoperative/Dormant accounts for five years are called unclaimed account.
Overdue MTDR, DD payable, TT payable, Sundry deposit, Pay order for three years and
above are also called Unclaimed account. All unclaimed accounts AOF & SS Card to be
separated clearly and retained under Managers’ custody. Operations in this type of
accounts may be allowed by the Manager only after considering the application of the
account holder.
All unclaimed accounts will be treated as Alwadia CD accounts and no profit or

profit/interest to be paid into this type of accounts. A statement (as per proforma) of
unclaimed accounts for ten years and above to be submitted to Bangladesh Bank as on
31st December of each year.
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29. Write shortly about Late payment of cheque.
Late payment of cheques means cash payment of a cheque after transaction hour.
Banking law does not allow any late payment. Bankers always try to discourage this
type of payment due to following reasons:
(i) Cheque may be stopped before next working day.

(ii) Account holder may be expired.
(iii) Account holder may become Insane.
(iv) Account holder may be declared as Insolvent.
(v) Account may be garnished/blocked.
However on special cases the branch authority sometimes allow late payment if
investment/credit balance of the account exists after observing the following
formalities:
(i) Manager must mark Late payment on the cheque with his initial.
(ii) Cash of the late payment cheque must be received by the account holder duly
putting his two signatures on the back side of the cheque, not by the bearer.
(iii) Cheque should be posted, to be passed by authorized Officer(s) and also to be
entered into the payment register.
(iv) This payment cheque must be made as voucher on the following working day.
30. (a) Who will retain the important keys of a branch?
Important keys of a branch includes Strong room, Iron safe, Locker, Almirah of Printed
Security paper, Almirah of the Security papers and documents of Investment & Foreign
Exchange divisions, Pledge/Murabaha Godown(s).
All important keys to be recorded in the key register of the branch indicating about the
duplicate keys. Recipients of keys must put their signatures in the key register. Normally
Manager of a branch of Exim Bank hold the keys of Iron safe and 2nd Officer hold the keys
of strong room. The cash-in-charge as joint custodian of cash holds the another set keys of
strong room & Iron safe. The In-charges of General Banking, Investment & Foreign
Exchange departments will hold the keys of the Almirahs of Printed Security papers,
Security & documents of their respective department. Any change during transfer, training,
leave must be noted in the key register followed by Office Order duly acknowledged by the
new recipient.
31. How important duplicate keys of a branch maintained?
All important duplicate keys of a branch must be kept in main branch of same station and
preferably Sonali Bank in other places. There should be a note/list about the duplicate keys
in the safe deposit file duly signed by the Manager and 2 nd Officer. For better keeping, all
keys to be kept in a box (steel or wooden) of Greez and covered by white paper/cloth with
specific numbers of Gala seal. A safe deposit receipt of the duplicate key box to be obtained
and retained at the branch, not in the strong room, duly entered the particulars of the
receipts in the safe deposit register. For safety, long life & better functioning duplicate keys
to be rotated with the originals after six months and before one year invariably.
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32. What is (i) non-issue/Soiled, (ii) mutilated (iii) Built up (iv) Re-issue notes?
i) Non-issue note/Soil note: Those notes are very weak due to more use/dirty/cut/split
and not re-usable in the market. Bangladesh Bank receives non-issue/soiled notes from
Banks/public and destroyed this type of notes.
ii) Mutilated note: Generally those notes are cut & split is called mutilated notes.
iii) Build up note: Technically fraud persons amalgate different parts of different notes of
one denomination into one piece of note to cheat.
iv) Re-issue note: Those notes from old notes are sorted for re-issue in the market.
33. What are the processes if anybody comes to the counter of our Bank to change the
soiled/non-issue, mutilated, burned notes?
If anybody comes to the cash counter of a bank branch to change the non-issue/soiled and
mutilated (not more than two pieces, not burn, three fourth exists of a note with number &
security symbols) notes, the cash officer immediately must give him changed new or re-
issue note. If the note is mutilated more than two pieces, the banker may receive the note
duly filled in & signed by the depositor a prescribed form with a condition that the note
will be send to Bangladesh Bank as claim note at the cost of the depositor and equivalent
amount will be reimbursed, if they honour the note. In respect of any type of burned note,
Banker will not receive this type of note and they will advise the note holder/customer to
claim the change of the note directly from Bangladesh Bank or Sonali Bank chest branch.
34. What actions to be taken if any built up note found in possession of a person?
Tactfully One signature of the presenter to be obtained on the build-up note and another
written statement to be obtained from him describing how he got the note and thereafter
the person to be immediately handover to the law enforcing agency with an application
addressed to the In-charge of local police station, if any build up note found to anybody.
35. Which types of note are compulsory to stitch?

100 pieces ring of Tk.1000/-, Tk.500/- & Tk.100/- re-issue notes are compulsory to stitch.
100 pieces of all denomination of non-issue notes are also compulsory to stitch.
36. What actions to be taken if anybody comes at the counter of a Bank with a fraud
note?
Tactfully one signature of the presenter to be obtained on the fraud note and another
written statement describing how he got the note to be obtained from him and thereafter
he should be immediately handover to law enforcing agency with an application addressed
to the In-charge of local Police Station.
37. What is Currency note & Gov’t note?
Those notes issued by Bangladesh Bank duly signed by the Governor is Currency notes.
Notes and Coins of Tk.5/- and above in our country are Currency note.
Those notes issued by Bangladesh bank on behalf of the ministry of finance of the Gov’t
duly signed by the finance secretary is Gov’t note. Notes and coins below Tk.5/- in our
country are Gov’t note.
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38. Write about the treatment of excess & shortfall of cash in Cash Counter.
Excess cash: Sincere efforts to be taken by the cash officers and other officers of the
branch to find out the reason of excess cash than cash balance through checking of all cash
in hand and every debit & investment/credit vouchers of the day and try to solve the
problem on that day. If not possible, any excess in cash balance must be credited to Sundry
deposit (Excess cash) account through a investment/credit voucher describing full
particulars of the excess cash including the number of counter and name of the officer
where excess cash found. Any justified written claim thereafter made for the amount by
any client should be paid through payment order after full satisfaction of the Manager of
that branch. Long unclaimed entries of excess cash in Sundry deposit account should be
transferred to Income account or any other account at the end of the year or any other
time as per instruction of the Authority/Head Office.
Shortfall of cash: At the end of all transactions of a branch in a day, the cash-in-charge
receives money duly counted as per receive/payment register from the Cash Officers. If
any shortfall of cash detected at any counter of any Cash Officer whether in receive or
payment, the reason therefore shall be find out immediately on that day. If it is detected
that the shortfall is due to over payment made to or short cash received from any client by
the Cash Officer, immediate steps to be taken by the Cash Officer, Manager and Officers &
Staff of the branch to recover the excess amount paid or short amount of cash received
from the client by all means on the same day. If not detected or failure to recover, as the
case may be, extreme pressure to be created to the Cash Officer to replenish the shortages
on the same day.
However, failing detection the reason of shortfall of cash or failing recovery from the client
to whom related or shortfall amount not replenished by the concerned officer, the amount
to be debited from suspense a/c ‘Protested bill account’ after obtaining approval from
Head Office on the same day before closing the accounts of the branch to adjust the
shortfall of cash balance. Whether police action or other action to be taken against the
delinquent official considering the circumstances, amount involved or any other factors
will be decided by the Manager in consultation with appropriate authority/Head Office.
39. Write shortly about Cash-in-safe, Cash-in-Counter and Cash-in-Transit Insurance

policy.
Cash-in-safe limit: It means that the maximum amount of cash retain/kept by the branch
at the end of every day in the Iron safe of the vault room.
There should be a cash-in-safe limit of a branch. The amount of the limit determined
considering the daily cash receive/payment amount of the branch. To protect the interest
of the Bank from decoity, fire etc. this cash-in-safe limit to be secured with our head office
against payment of premium to “Exim Bank contingency Fund for cash mishap” normally
for a year. Before closing the transaction of the day, the branch authority will roughly
calculate the cash-in hand and remit the approximate excess cash to the feeding branch or
arrange to deposit into the Bank’s account with other bank in the same station, if exceed
the limit. When the excess cash could not remitted or failed to deposit into the Bank’s
account-permission to be obtained for temporary period (one/two/three days) from GBD,
Head Office for the excess over limit amount. Cash-in-safe limit amount fixed by Head
Office after discussion with the branch authority.
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Cash-in-Counter limit: Cash-in-Counter limit means the maximum amount of cash to be

retained at the counter at a time considering the volume of daily cash receive & payment..
Head Office determine the cash-in-Counter limit of a branch after discussion with the
branch Manager to protect the interest of the Bank from any untoward incident / loss
against payment of a premium / fees, as determind by the authority, to investment/credit
into the account “Exim Bank Contingency Fund for cash mishap”maintained by FAD,Head
Office.
Cash-in-Transit limit: Head Office in consultation with the Branch manager determine the
amount of Cash-in-Transit limit (maximum every single carry and yearly total amount) of a
branch for a year to protect the bank from any hijacking or any other type of loss during
cash remittance of the branch.through payment of premium / fees, as determined by the
authority, to credit into the account “Exim Bank Contingency Fund for cash
mishap”maintained by FAD of our Head Office.
Note: For safety of cash the competent authority of our bank has created a security fund
named as ‘Exim Bank Contingency Fund for Cash Mishap’ vide General Banking Division
Circular no. GBD 951 dated 31.3.2008. Under this arrangement branches of our Bank will
contribute to the security fund a premium as decided by the Fund Management authority
by debit to their ‘Expenditure a/c Contingency Fund for Cash Mishap’ for credit to ‘Exim
Bank Contingency Fund for Cash Mishap’ through an IBCA to FAD, Head Office. If any claim
arises for compensation against Cash-in-safe, Cash-in-counter and Cash-in-Transit, this
fund management authority will fulfill the claim. So, approval to be obtained from the head
of GBD, Head Office through letter or over fax or phone for cash in safe limit, cash in
counter limit and cash in transit limit or any amount of excess cash over vault limit,
counter limit or transit limit in any day for temporary period to protect the interest of the
bank from any untoward accident of loss.
40. What is alert bell? Write the reasons to set up alert bell and the minimum number of
places to be set up the switches of Alert bell at any branch of our Bank.
Alert bell is a bell which to be set-up/fixed outside the premise of a bank branch and the
switches of which to be set-up inside the premise. If any body push any switch of alert bell,
it will ring loudly outside of a premise to attracts the attention of people for help in a
dangerous time or accidental time. People come from far after listening the sound of an
Alert bell with the intention to help at any danger time: decoity, hijacking or any other type
of incident.
As per order of Bangladesh Bank, Alert bell is compulsory to set up in every branches of
Banks in Bangladesh. People come from far after listening the sound of an Alert bell with
the intention to help at any danger time: decoity, hijacking or any other incident.
As per circular of our Bank switches of Alert bell to be set up at least four places of each
branch for security purpose. These places are nearest the foot of Manager, 2nd Officer,
Cash-in –charge and any other hidden common place of the branch known to all employees
only.
41. What is remittance?
Fund/money transfer from one place to another place through official channel is
called remittance. When the money transfer from one place to another place within the
country is called inland remittance and when the money transfer from one country to
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another country is called foreign remittance. Remittance again two types: outward
remittance and inward remittance.
42. What are the types of Inland remittance?
i) DD
ii) TT
iii) MT
iv) PO
43. Why people prefer remittance?

i) Riskless/Secured
ii) Economic
iii) Quick transfer
44. Write the process & formalities to be observed by a Banker to issue a duplicate
MTDR/DD/MSDR in lieu of lost original.
i) Application to be received duly signed by the purchaser/applicant regarding lost of
DD (alongwith copy of FIR duly received with seal by local police station) and to be
recorded in the Letter Receive register of the branch.
ii) Signature of the purchaser to be verified with the DD application form and to be
marked lost by red ink pen in the DD issue register and DD application form.
iii) Confirmation about non-payment of the DD to be obtained from the drawee branch.
iv) GBD, Head Office to be informed through a letter alongwith photocopy of the
application of purchaser about the lost DD and they will circulate the issue to our all
branches for precautionary measure against any fraudulent attempt and to confirm
the issuing branch.
v) After receiving confirmation letter regarding non-payment from all branches a
duplicate DD to be issued on a DD leaves (printed number to be as it is) duly noted
in red ink ‘Duplicate issued in lieu of original DD no……’ quoting Test no. etc. as
original. Before issuing Duplicate DD branch will obtain an Indemnity Bond duly
stamped at the cost of the purchaser & signed by him which to be preserved in a file.
vi) Duplicate DD printed leaves no. to be noted in original application form, DD issue
register and counterfoil of original DD receipt.
vii) Drawee branch to be informed through a letter to honour the duplicate DD in lieu of
original one.
viii) Fee to be realized from the customer for issue duplicate DD.
45. Discuss the procedure for disbursement of balance amount from deceased account
where the nominee is mentioned and balance is not more than Tk. 25,000/- (Twenty
five thousand).
As per GBD Circular No. 763 dated 28-05-2007, Branch Managers are authorized to
disburse balance of deceased account upto Tk. 25,000.00 (Twenty five thousand). But
following papers to be obtained before disbursement of balance if there is nominee:
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(i) Formal request letter of the nominee/nominees as per “appendix-A” and declaration
cum indemnity bond as per “appendix-B” in the non-judicial stamp valuing Tk. 150/-
(changeable as & when applicable) duly signed by the nominee/nominees.
(ii) Death Certificate of the deceased A/C holder given by the competent authority.
(iii) An identification certificate given by the chairman of union porishad or commissioner
of pourashava/city corporation certifying name(s) of nominee/nominees.
(iv) If the nominee is minor, the natural guardian shall execute formal request letter and
indemnity bond on behalf of the minor nominee/nominees as at “appendix-A” and
“appendix-B” subject to take “Natural Guardianship Certificate” given by the (Hon.)
court/the chairman of union porishad or commissioner of pourashava/city corporation.
Before disbursement of balance of deceased A/C, the nominee(s)/natural guardian should
return unused cheque book (if there is any) to the respective branch. The entire amount
from the deceased account shall be disbursed through account payee “Payment order”
issued in the name of nominee(s)/natural guardian.
46. Discuss the procedure for disbursement of balance amount from deceased account
where the nominee is not mentioned and balance is not more than Tk. 25,000/-
(Twenty five thousand).
As per GBD Circular No. 763 dated 28-05-2007, Branch Managers are authorized to
disburse balance of deceased account upto Tk. 25,000.00 (Twenty five thousand). If there
is no nominee, payment of balance of deceased account has to be made to the heir/heirs on
production of following papers:
(i) Death Certificate of the deceased A/C holder given by the competent authority.
(ii) Succession Certificate/Letter of Administration, given by the (Hon.) court/the
chairman of union porishad or commissioner of Pourashava/city Corporation.
(iii) Formal request letter as per “appendix-A” and declaration cum indemnity bond as per
“appendix-B” in the non-judicial stamp valuing Tk. 150/-(changeable as & when
applicable) have to be taken from the heir/heirs. If the number of heir is more than one
(minor/adult), any of the adult heirs may execute the aforesaid papers having
“Authorization Certificate” for the minor nominee(s) given by the (Hon.) court/the
chairman of union porishad or commissioner of pourashava/city corporation and “Power
of Attorney” given by the other adult heirs (if there is any). If there is no adult heir, the
natural guardian shall execute formal request letter and indemnity bond on behalf of the
minor heir/heirs subject to take “Natural Guardianship Certificate” given by the (Hon.)
court/the chairman of union porishad or commissioner of Pourashava/city Corporation.
(iv) A Guarantee Bond, executed by a customer of bank (third party) having standing &
integrity as per “appendix- C” on non-judicial stamp valuing Tk. 150/- (changeable as &
when applicable).
Before disbursement of balance of deceased A/C, the heir(s)/natural guardian should
return unused cheque book (if there is any) to the respective branch. The entire amount
from the deceased account shall be disbursed through account payee “Payment order”
issued in the name of heir(s)/natural guardian.
47. What procedure to be observed for disbursement above Tk. 25,000.00 (twenty five
thousand) from deceased account if the nominee is mentioned?
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As per GBD Circular No. 763 dated 28-05-2007, branch must forward the proposal along
with following papers to our Head Office for their approval for disbursement of balance of
deceased account if the amount is more than Tk. 25,000/-(Twenty five thousand) and
nominee is mentioned:
(i) Formal request letter of the nominee/nominees as per “appendix-A” and declaration
cum indemnity bond as per “appendix-B” in the non-judicial stamp valuing Tk. 150/-
(changeable as & when applicable) duly signed by the nominee/nominees.
(iii) An identification certificate given by the chairman of union porishad or commissioner

of pourashava/city corporation certifying name(s) of nominee/nominees.
(iv) If the nominee is minor, the natural guardian shall execute formal request letter and
indemnity bond on behalf of the minor nominee(s) as at “appendix-A” and “appendix-B”
subject to take “Natural Guardianship Certificate” given by the (Hon.) court/the
chairman of union porishad or commissioner of pourashava/city corporation.
(v) Account statement and photocopy of account opening form(s) duly attested by the
authorized officer of the branch.
Before disbursement of balance of deceased A/C, the nominee(s)/natural guardian
should return unused cheque book (if there is any) to the respective branch. The entire
amount from the deceased account shall be disbursed through account payee “Payment
order” issued in the name of nominee(s)/natural guardian.
48. What procedure to be observed for payment of balance amount upon death of any of
the joint account holders?
Upon death of any of the joint account holders:
A. If the balance is payable to survivor/survivors as per account opening form, the same
may be paid to survivor(s) on opening a new account in the survivor(s)’ name obtaining
the following papers:
(i) Formal request letter as per “appendix-A” and declaration cum indemnity bond as per
“appendix- B” in the non-judicial stamp valuing Tk. 150/- (changeable as & when
applicable) duly executed by the survivor(s).
B. If the balance is not payable to the survivor(s) only as per account opening form, the
same should be paid to the survivor(s) and legal heir(s) of the deceased A/C on production
of:
(i) Formal request letter as per “appendix-A” and declaration cum indemnity bond as per
“appendix-B” in the non-judicial stamp valuing Tk. 150/- (changeable as & when
applicable) executed by the survivor(s) and legal heir(s) of the deceased A/C. In case of
minor heir(s), natural guardian may execute all required papers jointly with the
survivor(s) subject to have “Natural Guardianship Certificate” given by the (Hon.)
court/the chairman of union porishad or commissioner of pourashava/city corporation.
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(iii) Succession Certificate/Letter of Administration for legal heirs given by the (Hon.)
Court/the chairman of union porishad or commissioner of pourashava/city corporation. If
the amount is more than Tk. 1.00 lac, succession certificate must be obtained from the
(Hon.) court.
If the balance is more than Tk. 25,000.00 (twenty five thousand), branch must forward the
proposal along with aforesaid papers, account statement and photocopy of account
opening form(s) duly attested by the authorized officer of the branch to our Head Office for
approval.
Before disbursement of balance of deceased A/C, the survivor(s)/heir(s)/natural guardian
should return unused cheque book (if there is any) to the respective branch. The entire
amount from the deceased account shall be disbursed through account payee “Payment
order” issued in the name of heir(s)/natural guardian.
49. How profit should be calculated & disbursed on the balance of deceased account?
Profit on the balance of deceased account should be credited in accordance with the
following guidelines mentioned in our GBD Circular 763 dated 28-05-2007:
A) For Mudaraba Savings Bank Accounts: Profit on the balance of Mudaraba Savings
Bank Accounts will be paid upto the date of withdrawal/closing of the accounts as
admissible under Mudaraba Savings Bank Account rules, irrespective of the date of expiry
of the depositor.
B) For Mudaraba Term Deposit Accounts:
i) Premature encashment: In such cases, deposit should be deemed have been made upto
the date of withdrawal and not upto the date of death. Profit should be paid and recovery
of penal profit made in accordance with prevalent instructions regarding premature
encashment.
ii) Encashment at maturity: Profit should be paid upto the date of maturity at the rate
applicable for the relevant MTDR.
iii) Encashment beyond maturity: Profit upto the period of maturity should be paid at
the rate applicable for the relevant MTDR. Profit for the period beyond the date of maturity
upto the date of withdrawal should be paid at the rate applicable for Mudaraba Savings
Bank Accounts with chequing facility.
C) For Mudaraba Scheme Deposit Accounts:
In case of Mudaraba Scheme Deposit Account, profit in the deceased account should be
disbursed in accordance with our prevailing guidelines inscribed in our Rate of Profit
Circulars issued from time to time.
50. What is Electronic Banking?

Electronic Banking provides banking services to the customers:
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(1) At any time

(2) From any where
(3) Through any electronic device.
51. Why we need delivery channels?

Reasons for delivery channels:
(i) These are cost effective
(ii) Increased customers’ satisfaction
(iii) Increased fee based income
(iv) Minimum space required for branch
(v) Traffic can be spread through 24 hours
(vi) Product/service diversification minimizes business risk
(vii) Market trend
52. What are the retail delivery channels?

Retail delivery channels are: (1) Internet Banking
(2) Automated Teller machine (ATM)
(3) Point of sales (POS) terminal
(4) Tele Banking
(5) Mobile Banking/SMS Banking
(6) Banking Kiosk
(7) Call center
(8) PC banking/Home banking.
53. What types of services can be provided through ATM?
Services provided by Automated Teller Machine (ATM):

(i) Cash withdrawal/cash deposit
(ii) Balance enquiry
(iii) Fund transfer
(iv) Standing instruction
(v) Utility bill payment
(vi) Making payments of application for IPOs.
54. What are the benefits of Internet Banking?
Benefits of Internet banking are:
(i) Global market reach

(ii) Large traffic can be handled
(iii) Cross selling opportunity
(iv) Cost effective
(v) Easy communication between Banker & Customer.
55. What is Tele Banking services?
Tele Banking services are:

(i) Balance enquiry
(ii) Investment/Loan application processing
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(iii) Fund transfer

(iv) Utility bill payment
(v) Standing Instruction.
56. What services can be render through call center?
Services rendered through Call Center:

(i) Account related service
(ii) Statement of accounts
(iii) Fax of mini statement
(iv) Request for cheque book
(v) Information on fixed deposit/personal investment/loan
(vi) Credit card balances
(vii) Last five transaction details
(viii) Utility bill payment
(ix) Fund transfer
(x) Lost card reporting.
57. What services provide by Mobile phone Banking/SMS banking?
The following services provide by a bank to its customer’s through mobile

phone/SMS:
(i) Pull services:
 Account balance enquiry

 Last three transactions
 Cheque leaf status
 Profit/Interest rate on deposits
 Foreign currency exchange rates
 Branch location/phone no.
 ATM booths location
 SMS registration information
 Help list for key words to send SMS
 Help message format to send SMS
(ii) Request Service:
 Fund transfer
 Mobile bill payment
 Cheque book request
 Account statement print request
 Account statement request by courier/e-mail.
(iii) Execution service:
 Stop payment
 Stopped cheque leaf reactivation
 PIN change
(iv) Alert service:

 Debit alert
 Clearing cheque return alert
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 Investment/Loan expiry
 Scheme deposit maturity alert.
58. What is Plastic money?
Plastic money is a thin plastic card, usually 3''-1/8 inches by 2''-1/8 inches in size, that
contains identification, information such as signature and/or picture and authorizes
the person named on it to charge purchases or services to his account – charges for
which he will be billed periodically. Plastic money is designed for cash less payments
and getting cash from one’s bank account with ATMs all over the world. Plaslic money
is two types: one for local currency and other for local & foreign currency.
59. What are the types of Plastic Cards?
There are mainly three types of Cards:

(i) Credit card
(ii) Debit card
(iii) Charge card.
60. What are the different types of services that can be provided by Plastic Cards,
Magnetic strip smart card (chip based)?
Benefits of plastic money/services provided by the plastic cards are:

(i) It is very thin – so easily carriable
(ii) It is magnetic stripe card or smart cards and bears photograph or
signature or both of the Card holder – so safety.
(iii) Cash can be withdraw from any ATM’s all over the world. (as per types of
card)
(i) Goods can be purchased upto the limit of the card from any merchants’
shop through POS terminal.
(v) Card holder can pay utility bill from ATMs.
(vi) Risk of cash carrying avoid.
(ii) Customer can pay bill to standard Hotels, can buy Air/Bus/Train
tickets etc.
61. Briefly discuss the payment procedure of Credit card.
As per instruction given in the application form or lateron in writing, the Credit card
issuing authority will dispatch the periodic bill to the card holder and realize the bill
amount from his account as instructed earlier. In other way, the card holder may pay
the periodic bill in cash or by cheque within specific period. If not paid within the grace
free specified period, profit/interest or service charge on the bill amount will be
charged before full payment of the bill amount.
62. How duplicate card will be issued against lost card?

Immediately after loss of Credit card – the holder must inform the Card issuer for
marking stop payment. If the message was passed over phone or e-mail or fax – it must
be confirm in writting immediately to the issuer company/bank. After performing
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official formalities and payment of nominal fees, the card issuing authority will issue
duplicate card in lieu of lost.
63. Who are the defaulters of Credit card?
Credit card normally issued in favour of a solvent genuine person who have an account
with the Card issuing authority or not. As per instruction of Card holder – periodic bill
despatched from the issuer to the user who may authorize the Card issuer to auto debit
the bill amount from his account or he may deposit in cash or by cheque after getting
the bill within a specified period without profit/interest/service charge. If sufficient
amount not held in his account to meet the bill amount or if he does not deposit in cash
or by cheque the bill amount within specific period with/ without
profit/interest/service charge – then he (the Card holder) become defaulter Card holder
after expiry of three months from the bill payment date.
64. Explain the recovery procedure from a defaulter Credit card holder.
Since Credit Card issued to a valued client of the bank and if he become defaulter,
persuation to be made to recover the dues. If failed, security if any, to be encashed or his
account may be debited if fund available. If failed after exercising the above, legal notice
to be served and finally money suit to be filed in Artha Rin Adalat for recovery of the
money.
65. What are the source of income from Credit Card sector of our Bank?
The Source of income for Credit Card sector in our Bank are as follows:
a) Profit on outstanding Balance.

b) Annual Renewal fees.
c) Merchant’s Commission
d) Late payment fees
66. What is Printed stationary & Security stationary in Exim Bank?
Bank is an organization where large types/quantities of forms, registers are necessary
for day to day works, to keep records, to open and maintain accounts etc. Most of these
papers/forms/registers are different from one Bank to another. Those forms/registers
arrange to print by the bank are called Printed stationary.
There are some printed papers which are necessary to withdraw money by the account
holders from their account (cheque), Bankers’ cheque (Pay order), Security money
receipt (CDR/SDR), Term deposit receipts (MTDR), Scheme deposit receipts (SSS, MIS
etc) which bears a serial number on specified security paper are called Security
stationary.
There are two heads in our General Ledger and Daily Affairs as Printed stationary and
Security stationary.
67. Who arrange to print stationary items?
General Services Division of our Head Office arrange to print the Printed and Security
stationary items of the Bank.
68. What is Dead stock and what are the types?
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Dead stock are generally comprises of (i) Furniture & fixture such as Table, Chair,
Almirah, Iron safe, Locker, Interior decoration etc. and (ii) Machine & Equipment such
as Computer, Aircooler, Car, Fan, Calculator, Gun etc. Dead stock items and book value
thereof are Asset of the Bank.
69. What is Locker and what are the sizes of Locker?

Locker is a Stainless Steel Almirah which have different sizes of chambers or drawers
placed in a separate room which should not be accessible to others as locker room and
the keys of which to be retained by the Manager & 2nd Officer of the branch. There is a
master key for every chambers which will remain with the branch authority and the
same to be handed over to a responsible Officer of the branch by issuing an Office Order
who will perform all locker related jobs with full responsibility. Every chambers has
separate keys for the customer or lessee. With a view to extend more services to
clients/people for safe keeping of Jewellery, Valuables, documents etc., but not keeping
any explosive or arms or perishable goods or items put under a ban of the Gov’t, on
yearly rent basis.
There are three sizes of locker:
(i) Large - 9" X 14" X 23.5"

Mediu - 4.5" X 14" X 23.5"
(ii)
m
Small - 4.5" X 7" X 23.5"
(iii)
70. What is the procedure to allot a Locker to an applicant and what is the
operational procedure of Locker?
A valued client of the Bank may apply for hire a specific size of Locker drawer/chamber
in the prescribed printed form (GB-16A) alongwith signature card (GB-16B) duly signed
with attested one copy photograph. Allotment of Locker to an applicant at the discretion
of the Manager considering his/her relationship with the bank, honesty, sincerity,
reputation and observing Anti money laundering rules. If his application approved, an
agreement to be signed between the branch and the locker holder(s) as per format
provided by Head Office. As per suggestion of Bangladesh Bank branch must provide the
certified copy of agreement and attested photocopy of Locker application form to the
locker holder(s) at the time of allotment. A locker holder may authorize a third person
to operate the locker by giving mandate. In such a case the signature on 16B of the
authorized person to be obtained duly attested by the locker holder and to be attached
with the locker holders signature card. An amount of Tk.5,000/- to be deposited into
Bank’s Sundry deposit account (Security Deposit for Locker - refundable) and rent for
the current and preceding year (as the case may be) according to size to be deposited
into ‘Income account-Rent for Locker’. Before allowing the locker holder or his
authorized agent to operate the locker, which must not more than thrice in a week
within Banking hour, he must sign in the appropriate column of the Locker operation
register (Locker ledger B-63) in presence of an authorized officer of the bank who will
attest the same duly verified with the specimen signature card. Then the Manager or
authorized officer of the branch will operate his Master key towards open the locker
and thereafter the locker holder will open the locker by his key to keep or takeout his
valuables and at the end he will close the locker. Please note that the Master key is
26
necessary only at the time of open of the locker alongwith the key of the locker holder,
while the lessee alone close the drawer.
71. Mention the rate of rent of the locker according to size and realization procedure.
Small = Tk.2,200/-, Medium = Tk.2,800/- and Large = Tk.3,500/- for a calendar year.
Security Deposit Tk.5,000/- (Five thousand) refundable.
Rent for the 1st year will be received in full at the time of allotment and thereafter by
30th November of every preceding year on annual basis. If locker is allotted during the
2nd half of the year, rent to be realized for half of that year and also for the next year i.e,
one and half year at a time. The rent so received should be credited to the ‘Income a/c
Rent on Locker’. Receipt for security deposit/rent shall be given duly filled in and signed
in GB-60.
27
72. What do you mean by Internal Control & Compliance?

Banking is a diversified and complex financial activity. Since its activity involve risk, the
issue of effective control system, corporate governance, transparency, accountability
has become significant to ensure smooth performance of the Banking industry
throughout the world.
Internal control refers to the mechanism in place to control the activities in an
organisation. Internal control is the process, effected by a Company’s Board of Directors,
Management and other personnel, designed to provide reasonable assurance regarding
the achievement of objectives in the effectiveness and efficiency of operations, the
reliability of financial reporting and compliance with applicable laws, regulations and
internal policies.
Internal Control and Compliance is the key of a good management and a strong care of
an organization. It ensures safe and smooth operations within the organization. All the
rules and regulations practiced in the Banking industry are meant to safety and
efficiency in banking operations of all kind. Internal Control & Compliance ensures that
all the working units of the Bank abide those rules & regulations without fail. Sometimes
operational loss arises from errors and fraud due to lack of Internal Control &
Compliance. ICCD undertakes periodical and special audit of the branches and
departments of Head Office for review of the operation and compliance of the statutory
requirement.
According to IMF (International Monetary Fund) publication, Internal control refers to
the mechanism in place on a permanent basis to control the activities in an organization,
both at a central and at a departmental / divisional level.
“Internal control is an integral part of the daily activity of the Bank which identifies the
risk associated with the process and adopts a measure to mitigate the same”.
“It is a process developed by an organisation to provide safe and sound operations
within the organisation to help achieve its goal and objectives”.
73. What are the functions/Duties & responsibilities of the Head of Internal Control &
Compliance Division (ICCD)?
Internal Control & Compliance Division will report as under:
(i) To the Managing Director
(ii) To the Executive Committee of the Board of Directors and Audit Committee.
The Head of ICCD shall ensure the following taskes:
a) Exim Bank complies with all applicable laws and regulations and also with Exim Bank’s
own policies.
b) Relevant audit & inspection is conducted as per schedule.
c) To conduct special/surprise inspection of the branches/divisions as and when required.
d) Monitors the activities that are in place and effective.
e) To propose recommendations/suggestions as regards systems development and
business promotion of the Bank.
f) To verify and provide information reliably, timely & accurately.
28
g) The division will continuously recognize and assess all the material risks that could
adversely effect the achievement of the goal of the Bank.
h) The ICCD comply the queries of regulatory authorities.
i) The ICCD must always take into account of the Bank’s internal process to meet the
regulatory requirement before conducting any operation.
74. What are the departments of Internal Control & Compliance Department (ICCD)?
The departments of ICCD are:
(i) Audit & Inspection operation department.

(ii) Audit & Inspection compliance department
(iii) Audit & Inspection monitoring department.
75. What are the functions of the departments of ICCD?
The functions of the departments of ICCD are:
i) Audit and inspection Operation Department:
a) The Audit & Inspection Operation Department will arrange thorough and exhaustive
inspection of all AD branches of the Bank twice in a year, once on other than AD branches
and once on each Division of Head Office.
b) The inspection team will report their findings on Inspection Report for General Banking,
Investment and Foreign Exchange portfolio.
c) Inspection team on arrival at the branch will submit the introductory letter and will start
their function by checking Cash/Foreign Currency/Stamp/Prize bond etc. They will check
Branches/Divisions Attendance Register.
d) The Inspection team shall obtain Branch/Division statement of affairs item wise for detail
checking and verification of each item/accounts.
e) Inspection team will verify and report on each and every outstanding investment/facility
accounts/deals of the branch quoting sanctioning authority, Security, Dates, amount and
documentation etc, highlighting the stocks, purpose, utilization, recovery, prospected
position, value of primary and collaterals securities, marketability thereof etc. with proper
documents/charge documents/records etc.
f) Inspection team will provide necessary guidance/assistance to the officials of the Branches/
Divisions for regularization/rectification of the irregularities/lapses on the spot as far as
possible. Only the lapses/irregularities which cannot be rectified/regularized on the spot
should be noted in the inspection report.
g) On return of inspection team to the Head Office after completion of the particular task of
inspection, the team will meet with the Head of Division and will brief him regarding
important issue, major lapses (if any) of the Branch/Divisions and their views and comments
etc. and on completion of the inspection of the particular Branch/Division report will be
submitted to the head of the Internal Control and Compliance Division immediately.
29
76. What is SWIFT?

SWIFT is an abbreviation of ‘Society for Worldwide Inter bank Financial
Telecommunications’. It is a system of transmitting authenticated messages widely used by
Banks & Financial Institutions. SWIFT is a co-operative organisation set up in Brussels under
Belgian law in 1973.
ii) Audit and Inspection Compliance Department:
a) On receipt of Internal Inspection Report, the Department shall scrutinize each and every
report carefully and shall prepare a synopsis containing the lapses of major nature for placing
the same to the Managing Director/Audit Committee.
b) On receipt of branch’s quarterly operation report, the department shall scrutinize each
report carefully & prepare synopsis of major lapses for placing the same to the Managing
Director/Audit Committee.
c) The department will also scrutinize Bangladesh Bank inspection report immediately after
receipt of the same for the concerned authority/office, prepare synopsis of major lapses for
placing the same to the Managing Director/Audit Committee. Follow-up shall be made by the
division with the concerned Branches/Divisions till to total rectification/regularization of all
the lapses/irregularities.
iii) Audit and Inspection Monitoring Department:
a) Ensure all limits set internally or externally are properly followed and appropriate reports
are generated regularly.
b) Establish monitoring mechanism/procedure to ensure high risks areas are regularly
reviewed.
c) Review operational performance against key control issues of individual offices.
d) Analyze various reports and assess key risk areas.
e) Recommend Head of Internal Control & Compliance Division to send Inspection Team in
areas where regular deficiencies are identified.
f) Miscellaneous.
76. What are the impact of proper functions by ICCD of a bank?
Impact of proper functions are:
(i) To help proper administration of human resources.
(ii) To maintain quality of assets viz
a) Proper cash management
b) Proper selection of borrower
c) Proper documentation
d) Proper nursing, control & monitoring of investment portfolio.
(iii) To operational activities properly
a) Appropriate house keeping i.e., opening of accounts correctly,
maintaining of files, register, record etc.
b) Maintenance of public deposit with trustworthiness
c) To protect from fraud & forgery
(iv) Others
a) Improve the skillness of Manager & Officers.
b) Increase internal routines & controls
c) Improve corporate governance
d) Protect of financial records
30
e) Transparency of information.
31
Anti Money Laundering
1. What is the meaning of Money Laundering as per Anti Money Laundering Act – 2012?
Ans: ‘Money laundering’ means –
i. knowingly moving, converting, or transferring proceeds of crime or property involved in an
offence for the following purposes:-
(1) concealing or disguising the illicit nature, source, location, ownership or control of
the proceeds of crime; or
(2) assisting any person involved in the commission of the predicate offence to evade
the legal consequences of such offence;
ii. smuggling money or property earned through legal or illegal means to a foreign country;
iii. knowingly transferring or remitting the proceeds of crime to a foreign country or remitting
or bringing them into Bangladesh from a foreign country with the intention of hiding or
disguising its illegal source; or
iv. concluding or attempting to conclude financial transactions in such a manner so as to
reporting requirement under this Act may be avoided;
v. converting or moving or transferring property with the intention to instigate or assist for
committing a predicate offence;
vi. acquiring, possessing or using any property, knowing that such property is the proceeds of a
predicate offence;
vii. performing such activities so as to the illegal source of the proceeds of crime may be
concealed or disguised;
viii. participating in, associating with, conspiring, attempting, abetting, instigating or
counselling to commit any offences mentioned above.
2. Where & when firstly Anti Money Laundering law was passed and what was the name
of that act?
Firstly Anti Money Laundering law was passed in USA in 1986. Name of the Act was “Money
Laundering Control Act”.
3. What are the objectives of Anti Money Laundering Act – 2012? What are the major
processes/ways of Money laundering?
i) To prevent people to earn/acquire wealth/property through illegal means.

ii) To prevent transfer, placement, layering, Integration of property/wealth which has been
earned/acquired direct or indirectly through legal or illegal ways and to prevent to assist to do
the above job/work.
iii) To prevent crime from the society
iv) To prevent Hundi business from the society
v) To establish a corruption free society
32
vi) To do justice to the people of the country.

vii) To prevent Tax evade and increase the revenue earning of the Gov’t.
viii) To prevent transfer of power to the criminals.
ix) To check Over invoice/under invoice in Export Import business.
x) To check transfer of foreign exchange through false import documents.
Processes/ways of Money laundering are :

Placement or Hide
Layering or Structuring
Integration or Investment.
4. What are the duties/ responsibilities & power of Bangladesh Bank as per Anti Money
Laundering Act?
To analyze the CTR and STR data received from the reporting organizations and to provide the
data to law enforcement authority if necessary.
Ask for any data from the reporting organization regarding any transaction that indicates
money laundering.
Issue an order to freeze transaction for a maximum period of 30 days.
Issue directions time to time to prevent money laundering.
To arrange meeting, seminar and training for the purpose of ensuring proper implementation
of anti money laundering guidelines.
5. What are the crimes/offences & punishments as per Anti Money Laundering Act?
Panishment for reporting organization if they failed to submit required information within
stipulated time :
Penalty of Tk 10,000/day (Max 5.00 lac). If such penalty is imposed for more than 03 times in a
financial year, license will be canceled.
Punishment for submitting false statements:
punishment if organization fails to comply with an instruction:
punishment if organization fails to pay penalty:
Amount will be realized by debiting Banks account with BB.
the punishment if organization fails to discharge their responsibilities of record keeping and
CTR, STR reporting:
Penalty of Tk 50,000 to Tk 25.00 lac, plus ,Cancellation of License.
Punishment for person if he/she attempt, assist and make conspiracy for ML:
Imprisonment : 4-12 years, Plus
Penalty : Double of laundered amount or Tk 10.00 lac (which one is higher)
Punishment for entity if it attempt, assist and make conspiracy for ML:
33
Penalty : Double of laundered amount or Tk 20.00 lac

(which one is higher) plus, Cancellation of registration/approval.
Punishment for person if he/she disclose information:
Imprisonment : upto 2years, or Penalty : Tk 50,000 or Both
Punishment for person if he/she obstructed the inquiry process:
Imprisonment : upto 1 year or Penalty : Tk 25,000 or Both
Punishment for person if he/she provides false statement:
Imprisonment : upto 3 years or Penalty : Tk 50,000 or Both
6. What do you understand by Transaction Profile (TP) of an account?

A declaration for probable transactions limit (number & amount) during a period (in a month)
from the customer to be obtained by all Banks & Financial institutions to identify & observe
abnormal transactions.
7. Write the names of Profession or business which are carrying high risk for Money
laundering.
1. Jewellery. (5)
2. Money Changer (5)
3. Real Estate. (5)
4. Export-Import. (5)
5.Travel Agent. (4)
8. Briefly write how customers to be segregated risk wise.

If Risk Grading score is 14 & above Account will be treated as High Risk Account.
Risk Grading score bellow 14 is Low Risk Account.
9. What is PEPs?
Individuals who are or have been entrusted with prominent public functions in a foreign
country, for example Heads of state or of government, senior politicians, senior government
officials, judicial or military officials, senior executives of state owned corporations, important
political party officials.
10. What enhanced due diligence should be exercised in relation to PEPs by the Banks
and Financial Institutions?
1. Identifying PEPs.
2. Approval of senior level Management.
3. Confirming the source & range of fund.
4. Strong and ongoing monitoring.
11. Write some indicators through which a banker could realize that the
existing/prospective account holder violating money laundering rules.
1. Discrepancies between Invoice and B/L.
2. Discrepancies between fair market value and value mentioned in invoice.
3. Size of shipment is inconsistent with the regular business performance of the client.
4. The shipment does not make economic sense.
5. Un necessary transshipment is involved.
6. The method of payment appears inconsistent with the risk characteristics of the transaction.
7. The transaction involves the use of front (shell) companies.
34
35
12. What are the duties & responsibilities of Banking & Non-Banking Financial
Institutions to protect & detect Money Laundering?
1. Customer Identification & Due Diligence.

2. Record Keeping.
3. STR
13. What do you mean by KYC, CTR, STR?
KYC means Know Your Customer. It is a part of our account opening form printed by our
Bank as per guidelines of Bangladesh Bank. It is compulsorily to be filled duly signed by all
the deposit & investment clients. This part of account opening form contains the particulars,
i.e. Name, Present address, Permanent address, business/service address, source of income,
nature of business, Monthly/Yearly income, Telephone/Mobile no of
present/permanent/business/service addresses, relationship with the introducer, expected
amount & number of transaction in cash & other modes in a month etc. Bankers could
segregate the accounts riskwise through KYC as per guidelines of Bangladesh Bank.
CTR means Cash Transaction Report. It is a fortnightly statement form introduced by

Bangladesh Bank if credited or debited amount exceeds Tk. Seven lac by one or more
vouchers in an account in a day, to submit the same to them by the branches through the
Head Office of their Banks. This statement contains the date, Account no, name of the account,
number of debit/credit vouchers of the day, amount credited/debited etc. This statement
could generate by our computer. Anti Money Laundering unit of branches should observe the
CTR statements whether any doubtful transactions are happened or not and they should put
their comments upon the statement.
STR means Suspicious Transaction Report. As per Bangladesh Bank Anti Money Laundering
circular no.2 a quarterly statement designed by Bangladesh Bank to detect Money Laundering
crimes. Branches of all Banks in Bangladesh prepare the statement at the end of each quarter
which contains the full particulars of suspicious transacted account detected at the branch
during the quarter. Head Office collect the statement from branches and submit a
consolidated statement to Bangladesh Bank with their comments duly
scrutinized/verified/inspected.

GB Sayed Sir

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1

Exim Bank LTd. Motijheel Branch

1. Write the date of incorporation of Exim Bank.

4. When Exim Bank converted into a full Islami Bank?

8. Write the classified investments and percentageas of Exim Bank as on

574.37 Crore and 3.29%

10. What is the Depositt amount as on 31/12/14

11. What is the Investment amount on 31/12/14

for Bangladeshi Wage Earners, (i) FC account for Foreign

Articles of Association/Trust deed, (ii) Certified copy of Certificate of

Leave entitled by an Officer:

(a) What is Negotiable Instrument?

As per section 13 of the Negotiable Instrument Act, “ a negotiable instrument means a

“When a Promissory note, Bill of Exchange or Cheque is transferred to any person so as to

i) Demand Promissory note/DP note/Pro note.

(c) Defination of DP note.

(d) Defination of Bill of Exchange.

A ‘Bill of Exchange’ is an instrument in writing containing an unconditional order,

(e) Defination of cheque.

(g) What are quasi negotiable instruments?

15. What is Crossing?

16. What are the types of Crossing?

There are mainly two types of crossing:

Specimen of Restrictive crossing

Specimen of Double crossing

17. What is Endorsement of cheque?

Endorsement or Indorsement: Endorsement means assignment or transfer authority by

18. What are the types of endorsement?

There are four types of endorsement:

(iii) Conditional endorsement: If the endorser of a negotiable instrument, by express

19. (a) What are the duties of a paying banker?

20. What precautions to be taken by a paying banker?

21. When a banker refuse to honour a customers’ cheque?

22. When a bank is discharged from liability as paying banker?

24. What is marking of cheque?

A marked cheque means a cheque which is ‘marked’ or ‘certified’ by drawee banker, to

25. Describe the types of marking of cheques.

(3) Marking at the request of collecting banker: When a cheque is received by a

(c) Thereafter this application to be referred to deposit in charge for verification of

27. What is dormant or Inoperative account and how it can be operated?

28. Write short notes on Unclaimed account.

Those Alwadia CD accounts or Mudaraba SB accounts are continuously running as

All unclaimed accounts will be treated as Alwadia CD accounts and no profit or

29. Write shortly about Late payment of cheque.

(i) Cheque may be stopped before next working day.

30. (a) Who will retain the important keys of a branch?

31. How important duplicate keys of a branch maintained?

35. Which types of note are compulsory to stitch?

39. Write shortly about Cash-in-safe, Cash-in-Counter and Cash-in-Transit Insurance

Cash-in-Counter limit: Cash-in-Counter limit means the maximum amount of cash to be

43. Why people prefer remittance?

(iii) An identification certificate given by the chairman of union porishad or commissioner

Upon death of any of the joint account holders:

B) For Mudaraba Term Deposit Accounts:

C) For Mudaraba Scheme Deposit Accounts:

50. What is Electronic Banking?

(1) At any time

51. Why we need delivery channels?

52. What are the retail delivery channels?

53. What types of services can be provided through ATM?

Services provided by Automated Teller Machine (ATM):

54. What are the benefits of Internet Banking?

Benefits of Internet banking are: