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  • QsR8jRaoEeiV3A7PVRrSig W1 AdvPracticeChallenge

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    Ronnalyn Torres
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    The document contains help desk hours and ticket data for the second quarter (Q2) of the year for April, May, and June. It lists the number of hours each staff member worked on the help desk each month, as well as the total hours for each month. It also provides total ticket numbers for April, May, and June but the values are listed as 0, indicating the data is missing. The last section provides a snapshot of priority levels for tickets, average days tickets were open, and satisfaction ratings but no values are given.

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    QsR8jRaoEeiV3A7PVRrSig_43591af016a811e8a3c03fd758b931b1_W1_AdvPracticeChallenge.xlsx

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    The document contains help desk hours and ticket data for the second quarter (Q2) of the year for April, May, and June. It lists the number of hours each staff member worked on the help desk each month, as well as the total hours for each month. It also provides total ticket numbers for April, May, and June but the values are listed as 0, indicating the data is missing. The last section provides a snapshot of priority levels for tickets, average days tickets were open, and satisfaction ratings but no values are given.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    20 views4 pages

    QsR8jRaoEeiV3A7PVRrSig W1 AdvPracticeChallenge

    Uploaded by

    Ronnalyn Torres
    The document contains help desk hours and ticket data for the second quarter (Q2) of the year for April, May, and June. It lists the number of hours each staff member worked on the help desk each month, as well as the total hours for each month. It also provides total ticket numbers for April, May, and June but the values are listed as 0, indicating the data is missing. The last section provides a snapshot of priority levels for tickets, average days tickets were open, and satisfaction ratings but no values are given.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Help Desk Hours Q2 April

    Staff Name Hours on Help Desk


    Annie Guan 156
    Anthony Tregunna 124
    Anwar Touma 116
    Dallas McKinnon 168
    Darcy Albert 144
    Emily Heung 112
    Gordon Sun 156
    Jack Lording 116
    Liam Northridge 140
    Lisa Jones 116
    Michael Chun 160
    Michael Saleh 128
    Nicolas Morfuni 152
    Niko Roqueza 148
    Raahul Anura 120
    Sean Wang 140
    Thomas Torres 168
    William Schoeman 156
    TOTAL 2520
    Help Desk Hours Q2 May
    Staff Name Hours on Help Desk
    Annie Guan 112
    Anthony Tregunna 152
    Anwar Touma 140
    Dallas McKinnon 120
    Darcy Albert 124
    Emily Heung 168
    Gordon Sun 116
    Jack Lording 82
    Liam Northridge 128
    Lisa Jones 116
    Michael Chun 116
    Michael Saleh 164
    Nicolas Morfuni 168
    Niko Roqueza 120
    Raahul Anura 128
    Sean Wang 148
    Thomas Torres 168
    William Schoeman 144
    TOTAL 2414
    Help Desk Hours Q2 June
    Staff Name Hours on Help Desk
    Annie Guan 168
    Anthony Tregunna 120
    Anwar Touma 156
    Dallas McKinnon 124
    Darcy Albert 156
    Emily Heung 160
    Gordon Sun 152
    Jack Lording 136
    Liam Northridge 140
    Lisa Jones 116
    Michael Chun 112
    Michael Saleh 168
    Nicolas Morfuni 152
    Niko Roqueza 156
    Raahul Anura 168
    Sean Wang 132
    Thomas Torres 120
    William Schoeman 168
    TOTAL 2604
    Help Desk Report Q2
    Total Tickets April:
    Total Tickets May:
    Total Tickets June:
    TOTAL 0

    Snapshot of Help Desk Stats taken from 3 Weeks:

    Priority Tickets Raised

    Priority Average Days Open

    Satisfaction Rating Number Ratings

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