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  • Staff Name Hours On Help Desk

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    Mukun Than
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    The document contains help desk hours and statistics for the second quarter. It shows the total hours worked by each staff member in April, May and June, as well as overall totals. It also includes the number of tickets raised each month, overall ticket totals, priority levels and average days to resolve tickets. Satisfaction ratings and the number of ratings given are also summarized.

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    The document contains help desk hours and statistics for the second quarter. It shows the total hours worked by each staff member in April, May and June, as well as overall totals. It also includes the number of tickets raised each month, overall ticket totals, priority levels and average days to resolve tickets. Satisfaction ratings and the number of ratings given are also summarized.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    10 views5 pages

    Staff Name Hours On Help Desk

    Uploaded by

    Mukun Than
    The document contains help desk hours and statistics for the second quarter. It shows the total hours worked by each staff member in April, May and June, as well as overall totals. It also includes the number of tickets raised each month, overall ticket totals, priority levels and average days to resolve tickets. Satisfaction ratings and the number of ratings given are also summarized.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 5

    Help Desk Hours Q2 Summary

    Staff Name Hours on Help Desk


    Annie Guan 436
    Anthony Tregunna 396
    Anwar Touma 412
    Dallas McKinnon 412
    Darcy Albert 424
    Emily Heung 440
    Gordon Sun 424
    Jack Lording 334
    Liam Northridge 408
    Lisa Jones 348
    Michael Chun 388
    Michael Saleh 460
    Nicolas Morfuni 472
    Niko Roqueza 424
    Raahul Anura 416
    Sean Wang 420
    Thomas Torres 456
    William Schoeman 468
    TOTAL 7538
    Help Desk Hours Q2 April
    Staff Name Hours on Help Desk
    Annie Guan 156
    Anthony Tregunna 124
    Anwar Touma 116
    Dallas McKinnon 168
    Darcy Albert 144
    Emily Heung 112
    Gordon Sun 156
    Jack Lording 116
    Liam Northridge 140
    Lisa Jones 116
    Michael Chun 160
    Michael Saleh 128
    Nicolas Morfuni 152
    Niko Roqueza 148
    Raahul Anura 120
    Sean Wang 140
    Thomas Torres 168
    William Schoeman 156
    TOTAL 2520
    Help Desk Hours Q2 May
    Staff Name Hours on Help Desk
    Annie Guan 112
    Anthony Tregunna 152
    Anwar Touma 140
    Dallas McKinnon 120
    Darcy Albert 124
    Emily Heung 168
    Gordon Sun 116
    Jack Lording 82
    Liam Northridge 128
    Lisa Jones 116
    Michael Chun 116
    Michael Saleh 164
    Nicolas Morfuni 168
    Niko Roqueza 120
    Raahul Anura 128
    Sean Wang 148
    Thomas Torres 168
    William Schoeman 144
    TOTAL 2414
    Help Desk Hours Q2 June
    Staff Name Hours on Help Desk
    Annie Guan 168
    Anthony Tregunna 120
    Anwar Touma 156
    Dallas McKinnon 124
    Darcy Albert 156
    Emily Heung 160
    Gordon Sun 152
    Jack Lording 136
    Liam Northridge 140
    Lisa Jones 116
    Michael Chun 112
    Michael Saleh 168
    Nicolas Morfuni 152
    Niko Roqueza 156
    Raahul Anura 168
    Sean Wang 132
    Thomas Torres 120
    William Schoeman 168
    TOTAL 2604
    Help Desk Report Q2
    Total Tickets April: 355
    Total Tickets May: 373
    Total Tickets June: 378
    TOTAL 1106

    Snapshot of Help Desk Stats taken from 3 Weeks:

    Priority Tickets Raised


    0 - Unassigned 98
    1 - Low 43
    2 - Medium 55
    3 - High 107

    Priority Average Days Open


    0 - Unassigned 7.02
    1 - Low 9.63
    2 - Medium 7.56
    3 - High 7.51

    Satisfaction Rating Number Ratings


    0 - Unknown 96
    1 - Unsatisfied 67
    2 - Satisfied 54
    3 - Highly satisfied 86

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