Thomas Charles

charles.thomas.143@gmail.com

EDUCATION
Berkeley College, New York, NY
Bachelors of Business Administration/ Health Services Management Degree, March 2015

RELEVANT COURSEWORK
 Health Services Finance
 Medical Terminology
 Health Services Management
 Computer Applications in Health Services
 Principals of Management
 Microsoft Office Suite, Microsoft Windows OS, Azure Active Directory
 Managed Care and Health Insurance Compliance

WORK EXPERIENCE
KENO KOZIE ASSOCIATES, NEW YORK, NY
Desk side Support technician April 2021-August 2021 (Contract position)
 Use SCCM to image and profile machines for onboarding and existing users.
 Organize and coordinate departmental roll out of upgraded windows 10 images
 Law Firm environment with various file management systems where there needs to be updates constantly
 Follow all preset policy and procedures when connecting with users and update Remedy Ticketing system
 Access, modify, and make changes to the Verizon cellular account, not limited to adding/ repurposing lines
of services.

JEWISH CHILD CARE ASSOCIATION(JCCA), New York, NY

Helpdesk Support Technician August 2018- April 2021
 Interfaces with employees, supervisors, and directors, employing a high degree of tact and diplomacy to
promote a positive image of the department. Resolves problem situations in a professional manner.
 Support multiples sites with 2000 users Agency wide from Executive level to entry Level and external
employees
 Install operating systems, applications, hardware drivers, and customize system settings following
department standards
 Write timely documentation of all activity for assigned incidents including user contact attempts, and issue
resolution details within incident management system
 Provide technical assistance and support for reported issues related to computer systems, software,
and hardware on a timely basis to meet department SLAs
 Maintain HIPAA quality assurance and standards in a rapidly changing health care environment

COMMUNITY OPTIONS, Brooklyn and Queens, NY

Direct Support Professional, Manager, Program Specialist, Medical Coordinator April 2016- July 2018
 Providing support to disabled individuals and those on the spectrum
 Handle medical data entry and processing requests
 Coordinate the multi-faceted operations of a medical office
 Submit case notes and progress notes to keep physicians and company updated on wellness of clients.
 Monitor and schedule required staff training's, seminars, and conferences.
 Submit monthly written reports to the appropriate individuals outlining operational status, progress, and
concerns.
 Monitor fiscal, medical, personal and ISP documentation to ensure accuracy.

(347) 238-7314 charles.thomas.143@gmail.com

VERIZON WIRELESS, Fresh Meadows, NY
Sales Consultant/Assistant Manager/Store Manager August 2015- February 2018
 Coordinate operations and set goals to a peak staff of 9 people
 Drive sales goals and coach my team to be more profitable in sales
 Maintain staff knowledge of programs and technology products
 Responsibility to hire and train sales people
 Communicate technical terms to non-tech savvy individuals
AMERITEL RETAIL, Queens Village, NY
Technical Support Specialist, Sep 2014 – august 2015
 Installed, configured, and upgraded desktop computer hardware, software
and printers/copiers
 Developed and train new IT staff on helpdesk support procedures and
responsibilities
 Provided technical support to over 300 users in forms of phone, email,
remotely or in person.
 In a tracked and managed all help Desk tickets and made sure they met with
SLA's
 Managed users in Active Directory, add/remove users, change password, and
moved OU groups
 Worked on any special projects as needed; provide assistance to IT Manager as needed.

HELMS BROS. MERCEDES BENZ, Bayside, NY

Valet, Aug 2013 – Mar 2014
 Kept parking areas clean and orderly to ensure that space usage is maximized.
 Inspected vehicles in order to detect any damage.
 Serviced vehicles with gas, oil, and water.
 Used professionalism and obeyed all motor vehicle laws when operating expensive high end
vehicles.
 Coordinated with different departments on vehicles to be transferred.

STAPLES, Bayside, NY
Easy Tech Associate, Jan 2013 – Jul 2013
 Described merchandise and explained use, operation, and care of merchandise to customers.
 Stored, retrieved, and manipulated data for analysis of system capabilities and requirements.
 Evaluated factors for business grade networking solutions, cost constraints, and need for security
restrictions to determine hardware configurations for various organizations.
 Troubleshoot computers and data destruction, malware/ trojan removal
 Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
 Learn and train with various company reps on product, hardware, and software training to
receive accreditation (Microsoft, Samsung, Hp, Lenovo, Apple)

SILVERCREST CENTER FOR NURSING AND REHABILITATION, Jamaica, NY

Intern, Jan 2013 – Apr 2013
 Kept records of materials filed or removed, using logbooks or computers.
 Added new material to file records or created new records as necessary.
 Modified or improved filing systems or implemented new filing systems.
 Performed periodic inspections of materials or files to ensure correct placement, legibility, or
proper condition.
 Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive
storage, according to file maintenance guidelines or legal requirements.
ADDITIONAL SKILLS
 Bilingual: Tamil

(347) 238-7314 charles.thomas.143@gmail.com

 Operating, troubleshooting, deploying Microsoft Windows versions 7 ,8,10 pro 32/64 bit
 Fluent with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Access, Visio,
Office 365)
 Build Images for deployments; Use SCCM servers to prep machines (Tablet, Laptop, Desktop)
 BLs and AED CPR course certified
 New York Cares Volunteer- Technology Training Volunteer

(347) 238-7314 charles.thomas.143@gmail.com