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The United States Department of Health and Human Services states that the term telehealth includes
"non-clinical services, such as provider training, administrative meetings, and continuing medical
education", and that the term telemedicine means "remote clinical services".[6]
The World Health Organization uses telemedicine to describe all aspects of health care including
preventive care.[7] The American Telemedicine Association uses the terms telemedicine and telehealth
interchangeably, although it acknowledges that telehealth is sometimes used more broadly for remote
health not involving active clinical treatments.[8]
eHealth is another related term, used particularly in the U.K. and Europe, as an umbrella term that
includes telehealth, electronic medical records, and other components of health information
technology.
Healthcare providers often begin telehealth with a needs assessment which assesses hardships which
can be improved by telehealth such as travel time, costs or time off work.[1][2] Collaborators, such as
technology companies can ease the transition.[1].
Delivery can come within four distinct domains: live video (synchronous), store-and-forward
(asynchronous), remote patient monitoring, and mobile health.[9]
Remote monitoring[edit]
Real-time interactive[edit]
Electronic consultations are possible through interactive telemedicine services which provide real-time
interactions between patient and provider.[10] Videoconferencing has been used in a wide range of
clinical disciplines and settings for various purposes including management, diagnosis, counseling and
monitoring of patients.[14]
Videotelephony[edit]
Main article: Videotelephony
Videotelephony comprises the technologies for the reception and transmission of audio-video signals by
users at different locations, for communication between people in real-time.[15]
At the dawn of the technology, videotelephony also included image phones which would exchange still
images between units every few seconds over conventional POTS-type telephone lines, essentially the
same as slow scan TV systems.
Currently videotelephony is particularly useful to the deaf and speech-impaired who can use them with
sign language and also with a video relay service, and well as to those with mobility issues or those who
are located in distant places and are in need of telemedical or tele-educational services.