IS CHAPTER 2 ANSWERS

1.) In any organization, it is possible for information systems and solutions to be built and
deployed by departments other than the information systems department, which is known
as "siloed IT."
FALSE
2.) Among other tasks, a senior IS manager communicates with the rest of the organization
to determine changing business needs.
TRUE
3.) _____ are responsible for running and maintaining information system equipment and
also for scheduling, hardware maintenance, and preparing input and output.
SYSTEM OPERATORS
4.) Which of the following statements is true about organizational learning?
ALL ORGANIZATIONS ADAPT TO NEW CONDITIONS
5.) In the beginning computers were used to automate manual processes, but now they have
transformed the nature of work and the shape of organizations themselves.
TRUE
6.) For someone to be a good CIO, she must be a visionary who would provide direction and
leadership to the IS department.
TRUE
7.) The implementation of change will not be successful if users are either satisfied with the
status quo or do not believe it will improve productivity and/or customer satisfaction
TRUE
8.) An organization's goal and its approach to management influence its structure.
TRUE
9.) Suppose a retail business has an unwritten rule that all incoming customers are greeted or
acknowledged in some way. This is an example of organizational culture.
TRUE
10.) Today, most organizations cannot function or compete effectively without
computer-based information systems.
TRUE
11.) Why do we view the contemporary information systems as an integral part of the
supply chain management process? Because they ___________.
AID IN PRODUCT TRANSFORMATION, ARE A MEANS OF PRODUCING
OUTPUT, ARE A MEANS OF PROVIDING INPUT INTO THE PROCESS (ALL OF
THESE)
12.) Only organizations that manufacture products have value chains, not other
organizations (e.g., those in the service industry).
FALSE
13.) Lewin's Change Model states that an organization must deliberately change old
habits, learn new work methods, and reinforce the new work methods as part of the job.
TRUE
14.) "Unfreezing" is the second stage in Lewin's Change Model, which involves
learning new work methods, behaviors, and systems.
FALSE
15.) All of the following are potential benefits to outsourcing EXCEPT:
POTENTIAL FOR DATA BREACHES
16.) Suppose you need to advise someone about getting a certification. Which of the
following would NOT be an appropriate statement to make?
CERTIFICATIONS ARE THE SAME AS COURSES OFFERED AT UNIVERSITIES
17.) Which of the following activities is NOT part of the supply chain in a
manufacturing organization?
HUMAN RESOURCES MANAGEMENT
18.) Shortages in the skilled IT workforce in the USA are sometimes overcome by
hiring workers on _____ visas from foreign lands.
H-1B
19.) Outboarding is the process of hiring a firm in another country to perform a
specific function on a company's behalf.
FALSE, OFFSHORING
20.) Systems analysts frequently consult with management and users.
TRUE
21.) An individual's attitude towards a system depends on whether he perceives the
system to be useful and easy to learn.
TRUE
22.) Downsizing involves ________.
REDUCING THE NUMBER OF EMPLOYEES TO CUT COSTS
23.) You might be an information systems worker if you _________.
PREFER A FAST-PACED, DYNAMIC WORK ENVIRONMENT, ARE
COMFORTABLE WITH MEETING DEADLINES AND SOLVING UNEXPECTED
CHALLENGES, SERVE AS A TRANSLATOR BETWEEN BUSINESS NEEDS AND
TECHNOLOGY BASED SOLUTIONS (ALL THESE ANSWERS)
24.) Traditionally, information systems were used to control and monitor processes
and ensure effectiveness and efficiency.
TRUE
25.) In most large organizations, the IS department is divided into the following three
functions:
OPERATIONS, DEVELOPMENT, AND SUPPORT
26.) Which of the following tasks is (are) typically associated with the systems analyst
role?
CONVEYING SYSTEM REQUIREMENTS TO SOFTWARE DEVELOPERS AND
 NETWORK ARCHITECTS, FREQUENTLY CONSULTING WITH MANAGEMENT
AND USERS, ASSISTING IN CHOOSING AND CONFIGURING HARDWARE AND
SOFTWARE, MATCHING TECHNOLOGY TO USERS NEEDS (ALL THESE
ANSWERS)
27.) As a manager of a virtual team, which of the following will NOT be your
responsibility?
GATHER TEAM MEMBERS AT THE OFFICE FOR REGULAR MEETINGS,
WHETHER THE TEAM MEMBERS LIKE IT OR NOT
28.) Value chain management consists of activities that lead to getting the right
product into the right consumer's hands in the right quantity at the right time at the right
cost.
FALSE, SUPPLY CHAIN
29.) Managing the set of activities from acquisition of raw materials through delivery
of finished goods to customers is known as _____.
SUPPLY CHAIN MANAGEMENT
30.) The ______ theory explains how a new idea or product gains acceptance and
spreads through a specific population or subset of an organization.
DIFFUSION OF INNOVATION
31.) Everyday operations are managed only by the information systems security
analyst.
FALSE
32.) A sustaining innovation involves enhancements to existing products, services, and
ways of operating.
TRUE
33.) The cell phone industry has gone through ________ because with each new
version, the quality is vastly improved and features are more numerous.
DISRUPTIVE INNOVATIONS
34.) According to Lewin and Schein's three-stage model of organizational change,
which of the following tasks would be found in the "refreezing" stage?
MONITOR PROGRESS AGAINST SUCCESS CRITERIA
35.) Which of the following is NOT a positive outcome of reengineering?
EXPANDED DELIVERY TIME
36.) According to the diffusion of innovation theory, the _____ are very conservative
and highly skeptical of change.
LAGGARDS
37.) Organizations can have only one value chain.
FALSE
38.) When organizational learning occurs, it can lead to a radical redesign or small,
incremental adjustments.
TRUE
39.) Providing ____ to a stakeholder is the primary goal of any organization.
VALUE
40.) In Lewin's force field analysis, driving forces are those that make it difficult for
people to accept or implement change.
FALSE
41.) Suppose you work at a business unit that has a group of people who would take
risks and would like to be the first to try new ideas and products. They would be
classified as the _________.
INNOVATORS
42.) In a large IS organization, the professional who is responsible for the maintenance
and operation of the organization's computing facilities that may house a variety of
hardware devices, is called ________.
THE DATA CENTER MANAGER
43.) In a supply chain, the transformation, movement, and storage of supplies and raw
materials are known collectively as _________.
PHYSICAL FLOWS
44.) Important functions of the chief information officer include _______.
EMPLOYING AN IS DEPARTMENT’S EQUIPMENT AND STAFF TO HELP THE
ORGANIZATION REACH ITS GOALS
45.) If you are using _____ as a form of organizational design, you would constantly
seek ways to improve business processes and add value to products and services.
CONTINOUS IMPROVEMENT
46.) Which of the following methods is NOT appropriate in seeking a new IS job?
EMBELLESHING A RESUME WITH MISLEADING INFORMATION