TÍTULO DEL TRABAJO:

“Estudio del Funcionamiento de los Modulos del

Sistema De información GSI – COMTECO”

ESTUDIANTE : Alanoca Zeballos Diego

MATERIA: Ingles Técnico I

DOCENTE: Ariel Vicente Flores Mercado

TURNO: Noche

FECHA : 13/09/2021

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
 Introduction
The business dynamics and the economic reality of our times are creating a
competitive world for companies.organizations regardless of their area or nucleus;
nowadays it is more complicated for a company,effectively reach your customers
and it is much more difficult to retain them because new competitors appear with
new ideas, new ways of working, with new, more sophisticated and continuously
growing tools; so he give the market a broader horizon where an organization must
be prepared and assume changes in a way such that no higher costs are incurred
and where all employees live up to the new expectations and challenges.
This growing dynamic in recent times has caused most organizations to
incorpórate within their work tools and policies that help them to be competitive
regardless of whether they are small or large,basing these on the philosophy of
information systems. The company or organization that has a system
Reliable and secure, you will be able to find in it the necessary information at the
necessary moment, and the companies that thus do not have it, soon they will
have resigned profits in the face of the competition and they will have lost prestige
in the face of their customers.
The study of information systems provides students of all majors with the
necessary foundations to be able to face the world of work, be ready to adapt to
the changing needs of companies and be successful professionals, because they
will be clear about the fundamental principles by which they are applied, In
addition, they will differentiate the purposes pursued in their creation and the
reason for their application through of electronic tools.
This research project is an academic result of the Management Information
Systems subject I, which deals with the real study of a system applied in a local
institution, in this case COMTECO. Through of your system we will be able to
observe some of the most important components used in the Customer Service
area.
Customer and the coverage that is carried out in Technical Service.

2. challenge formulation
What is the importance of determining the total profit and safety of the optimal
production for the Centro TITAN GYM company?

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
.

3. Objectives of the competency demonstration work

3.1 General objective
Show the operation of the Programming, Supervision and Account Control
modules of the GSI System, used in COMTECO; analyzing its
functionalities, in order to establish its own characteristics and know how it
contributes to decision making

3.2 Specific objectives

• Analyze the behavior of the business to establish relationships with the

modules defined above and check if they contribute to the organization.
• Analyze the input elements, to determine which are the data from which the
system feeds to start data processing.
• Define the processes carried out by the system, based on the data input it
receives and in contrast to the
• business behavior to determine how the needs of the institution are being
met.
• Describe the outputs of each of the processes of the modules under study,
clearly establishing each
• one through unit testing cycles, also reflecting the reports provided to
establish the information obtained

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
4. METHODOLOGY APPLIED TO THE PREPARATION PROCESS

For the development of this research work it is considered convenient to use a

Research Methodology Descriptive scientific type, since the main interest is being
able to detail the fundamental characteristics regarding the functions that are
developed through the COMTECO GSI system. In addition, the Analytical and
Deductive Methodology, which allow us to clearly describe the general operation of
the system and its specific components, obtaining valid answers to significant
questions, as well as performing predictions.

8. THEORETICAL FRAMEWORK
8.1. DATA AND INFORMATION IN THE ORGANIZATION

There is an important premise when talking about the functions that are developed
in an organization:

"All activity generates data and / or information."

For example, when you go to a library to borrow a book, regardless of meeting the
loan requirements that are required, there is a record of that fact, generally a
document is generated that is often called a ballot of loan of book or file of loan;
where data are recorded on the book loaned, the date, to whom it is lent, the
address, telephone number and other additional information. Later this data will be
processed, according to it you can know which books come out the most, who are
the debtors of books and much more. The important thing is that a set data, have
emerged as a reflection of that action.

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
To use a formal term about the object of study described above:

An ORGANIZATION is a Set of Necessary People and Resources that pursue an

end. It could be a company, an institution, such as the mayor's office, some division
of the government administration, the university, a hospital, a commercial store,
etc.

An organization has three levels:

• Command Level

• Intermediate level

• Operational level

The last two are the ones that generate information. Each level processes data that
serves the next level. Although will use the terms data and information
interchangeably, but there is a difference:

• A DATA is the record of a fact. For example, what is contained in a loan slip in a
library, such as the borrowed book, the date, etc.

• INFORMATION is data with meaning, processed data. For example, the number
of loans have performed on a particular date. The loan ticket data is grouped by
date, it is counted and finally you have that information.

The information has some properties or qualities that are described below:

• Accuracy represents the percentage of correct information over the total.

• The Opportunity that refers to the time elapsed from the moment it occurred until
its availability of the same.

• Fullness means that the information must be complete.

• Meaning, that is, a lot of semantic content.

• Security, that is, it must be protected from deterioration and access.

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
8.2. INFORMATION SYSTEM
An information system can be defined as: “a set of elements in an orderly
relationship with each other according to certain rules that it contributes to an
object system (that is, which it serves and that sets guidelines for operation) the
information necessary for the fulfillment of its purposes, for which it will have to
collect, process and store data, both from the same organization and from external
sources, facilitating retrieval, preparation and presentation of the same ”.

Within an Organization, data of a different nature is handled, such as:

• INFORMAL INFORMATION: It is the one that is not recorded, such as certain

orders and verbal reports.

• FORMAL INFORMATION: It is that which is written or registered, generally in

documents, notebooks, files and others.

• KNOWLEDGE INFORMATION: Refers to information that arises from experience,

it is usually not registered either.

Formal information, that is, information that is noted or registered is what interests
us

8.3. MANAGEMENT INFORMATION SYSTEM

Management information systems are a collection of information systems that
interact with each other and that provide information for both operations and
management needs In theory, a computer is not necessarily an ingredient in a
Management Information System (GIS), but in practice, a complex GIS is unlikely
to exist without the processing capabilities of computers. It is a set of extensive and
coordinated information of rationally integrated subsystems that transform the data
into information in a variety of ways to improve productivity according to styles and
administrator characteristics.

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
6.3.1 MAIN GIS ACTIVITIES
• Receive data as input, process data through calculations, combine data elements,

• Provide information in manuals, electromechanical and computerized

• Transaction Processing Information System, Information System for

Administrators,

External Financial Reporting Information System.

All managerial functions; Planning, Organization, Direction and Control are

necessary for good performance organizational. To support these functions,
especially Planning and Control, the Systems of Management Information

Therefore, the value of the information provided by the system must meet the
following four assumptions basic: Quality, Timeliness, Quantity and Relevance.

6.4. ADMINISTRATIVE INFORMATION SYSTEM

V According to Murcki (1998), the administrative information system is:

"The system that examines and retrieves the data from the environment that
captures the data from the transactions and operations carried out within the
company that filters, organizes and selects the data and presents it in the form of
information to managers, providing them with the means to generate the
information

For Bosehino (1987), the administrative information system is:

"The transformation flow channels that feed back operations data for analysis,
decisions administrative and applications, to be able to exercise control, in order for
the organization to achieve its objectives "

For us, however, an S.I.A is the combination of communication equipment and

other devices designed to handle data. A fully automated administrative information
system receives, processes and stores the data; transfers information as you need
it; produces reports and copies as required.

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
According to the previous definitions, the S.I.A is the process of transforming data
into quality information, that allows administrators to make decisions, solve
problems and fulfill their functions / operations in efficient and effective way

7. Mission
“We are a customer-oriented company, whose values are teamwork, responsibility
and loyalty, we provide quality services and competitive prices. In this way, we
contribute to the development of telecommunications in Bolivia for its integration
into the international information society "

7.1 VISION
“To be the leading company at the national level, based on a regional model in the
development and provision of services of telecommunication and the generation of
value for its associates "

8. DEVELOPMENT OF THE PROPOSAL OF THE DEMONSTRATION WORK OF

COMPETENCES

GSI is a Web application used in the COMTECO telecommunications cooperative,

which serves to be able to streamline the flow of information within the organization
and between different areas, through this you can consult information regarding
clients and services regarding the technical work of the institution.
The purpose of this academic work is to describe 3 important modules in the area
of Attendance
Technique, they are: Programming, Supervision and My GSI

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
8.1. ANALYSIS OF THE PROGRAMMING MODULE
8.1.1 Main View of the Programming Module

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
Access to agent exams.

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
8.2. ANALYSIS OF THE SUPERVISION MODULE

DESCRIPCIÓN DE MÓDULOS DEL SISTEMA DE INFORMACIÓN GSI – COMTECO

This function or section contains tools that allow the supervisor to generate reports, graphs
and feedback of the attentions of the agents.

Example of agent attention reports:

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
9. CONCLUSIONS
º Through the analysis of the business behavior, it was possible to know all the
general aspects of the institution and the activities carried out to understand the
need for the study system.

º It was possible to know and describe the data that the system receives in order to
perform the functions for which it is developing.

º Know the processes developed in each study module, helped to describe the
different their functionalities and the roles that are fulfilled within the general
package.

º The understanding of the processes allowed to describe the reports and outputs
that the information system has; also know the result of the information processing
and how it helps the organization in the decision making

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA
10. Bibliography

Gene Kim, K. B. (s.f.). The Phoenix Project.

Laudon, L. &. (s.f.). Sistemas de Información Gerencial. Editora Pearse

________________________________________
PROGRAMA DE CALIDAD EDUCATIVA