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The 10 characteristics of development and training within excellent

organisations

1. A clear vision of the goal and mission of the development and training function

2. Tightly linked to client organisations’ objectives.

3. Line management commitment and involvement.

4. Excellent management practice within the development and training fuction.

5. Emphasis on practicality.

6. Uses multiple sources to assist them.

7. Consistent delivery.

8. Sense of urgency.

9. Achieves critical mass.

10. Evaluates results rigorously.

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