Professional Documents
Culture Documents
Objectives
Learning Objectives
To develop a better understanding of banking with the last mile customer by
understanding
a. the economic, regulatory and market ecosystems
b. the vulnerabilities of the customer ecosystem
c. the linkages with the systemic risks
d. the consumer protection architecture needed
Pedagogy
The course would be based on lectures readings and cases that highlight practice. Cases
are highlighted in red. Preparation for the case on those days is absolutely essential. Case
material will be distributed in hard copy. For the rest of the reading, the appropriate links
are provided (highlighted in blue) or copies are uploaded on moodle (highlighted in
green)
Evaluation
Reflection Memos (750 words, 3 in number): 30%
Term Paper (live case study, theme paper): 30%
End Term Open Book Exam 30%
Class Participation 10%
Attendance: Not Compulsory, but absence may affect ability to submit Reflection
Memos.
Session Plan
Module I: Customers
Deadlines:
1. Confirmation of the name of group members and name of organization/topic: Sunday
XXth June 2019 23:59:59
2. Proposal on what will be done in the project Saturday XXth June 2019 23:59:59
3. First reflection memo due on Saturday XXth June 2019 23:59:59
4. In-principle approval from the host organisation (in case the assignment is a case
study) by Monday XXth June 2019 23:59:59. You just need to confirm to me that the
organisation has agreed. I am not looking for any documentary evidence. Just an
assurance.
5. Second reflection memo due on Saturday XXth June 2019 23:59:59
6. Interim progress report Saturday XXth July 2019 23:59:59
7. Third reflection memo due on Saturday XXst July 2019 23:59:59
8. Final term paper report due on Thursday XXth August 2019 23:59:59
End Term Exam XXnd August 2019 XXXX Hrs to XXXX Hrs.