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  • Difficultconversations-8855

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    Farzana Alam
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    This document discusses managing difficult conversations in the workplace. It addresses that difficult conversations are inevitable and how they can be handled effectively to strengthen relationships and achieve positive outcomes. Participants are asked to reflect on a difficult past conversation at work, how they prepared and steered it, the outcome, and what they learned to do differently in the future based on their experience.

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    This document discusses managing difficult conversations in the workplace. It addresses that difficult conversations are inevitable and how they can be handled effectively to strengthen relationships and achieve positive outcomes. Participants are asked to reflect on a difficult past conversation at work, how they prepared and steered it, the outcome, and what they learned to do differently in the future based on their experience.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    Difficultconversations-8855

    Uploaded by

    Farzana Alam
    This document discusses managing difficult conversations in the workplace. It addresses that difficult conversations are inevitable and how they can be handled effectively to strengthen relationships and achieve positive outcomes. Participants are asked to reflect on a difficult past conversation at work, how they prepared and steered it, the outcome, and what they learned to do differently in the future based on their experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    Difficult conversations

    This unit addressed the inevitability of difficult conversations in the workplace, and how
    these can be managed more effectively to strengthen relationships and increase the
    likelihood of positive outcomes. Think about your own experience managing difficult
    conversations as a leader, and discuss the following with your fellow participants:

     Reflect on a time when you conducted a difficult conversation with somebody at


    work. Who was this person, and why was the conversation necessary? 

     What did you do to prepare for the conversation, and how did you steer it
    towards the desired outcome?

     What was the outcome of the conversation? Did you resolve the problem? What
    did you learn from this experience?

     Importantly, based on your experience in that conversation, what would you do


    differently in the future, now that you know more about influence and influential
    dialogues?

    Max Words 200

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