BSBMGT517 Assignment

BSBMGT517 Manage operational plan
Subject/ Unit Cover Sheet

This form is to be completed by the assessor and used as a record of student’s competency. All student submission including any associated
checklists (outline below) are to be attached to this cover sheets. Refer to Canvas/ Infrastructure for assessor feedback.
STUDENT DETAILS/ DECLARATION
Course Name BSB51918 Diploma of Leadership and Management
Unit/ Subject Name BSBMGT517 Manage operational plan
Trainer’s Name Erwan Tjan Term and Year 4, 2020 (Weeks 1-9)
☐ I fully understand the context and purpose of this assignment.
☐ I am fully aware of the competency standard/ criteria against which I will be assessed.
☐ I have been given fair notice of the date, time, and venue for the Assignment.
I declare that: ☐ I am aware of the resources I need and how the Assignment will be conducted.
☐ I have had the appeals process and confidentiality explained to me.
☐ I am ready to be assessed and that all written work is my own.
☐ I have submitted this assessment via my individual login Canvas account that is password-protected.
Student’s Name Student ID

Student’s Mobile Submission date
 You must complete your assessment by utilising only this official assessment tool document (which features
working answer templates) to meet the requirements of validity principles.
Submission Note
(please read this prior to  Assignment submission can only be accepted in the assessment submission link as any use of other means,
submission) e.g. via comments, would be considered null and void.
 Please check on all of the boxes in the Statement of Declaration prior to uploading assessment to Canvas as
an authentication procedure.
ASSESSOR USE ONLY (ACADEMIC DEPARTMENT)
Assignment Detail 1st Submission 2nd Submission Result
Task 1 ☐S ☐ NYS
Assignment 1 Task 2 ☐S ☐ NYS
Third-party (if used) ☐S ☐ NYS
Final Assignment Result for this unit of competency

☐C ☐ NYC
S = Satisfactory; NYS – Not Yet Satisfactory; C = Competency; NYC = Not Yet Competency
ASSESSOR DECLARATION Initials Date
Assessor: I declare that I have conducted a fair, valid, reliable, and flexible
Assignment with this student, and I have provided appropriate feedback.
BSBMGT517 Student Assignment Page 1 of 24

© Eve College 2020 RTO ID: 45290 CRICOS CODE: 03676F Version 2020.1
TASK 1: Develop an operational plan

Instructions
This written Assignment task requires you to demonstrate skills and knowledge required to develop operational plans in
consultation with key stakeholders. In response to a simulated business scenario, you will research resource
requirements and develop (or amend) an operational plan in consultation with relevant stakeholders. As a part of the
development of your plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance
with organisational requirements.
Question 1
1. Read the BBQfun scenario information provided in the Case Study material labelled as (BSBMGT517 Case
Study V2020 1.0) and the BBQfun simulated business documentation provided by your assessor.
2. Write a summary of the BBQfun operational environment (relate to the case study’s supplementary information
located in Canvas) that includes:
a. an outline of the legislative and regulatory context that is relevant to BBQfun’s operational plan (template
included in this document)
b. an outline of the BBQfun policies and procedures that directly relate to the operational plan
c. a discussion of your intention to implement an e-commerce operational plan for BBQfun by setting goals,
outlining actions, identifying risk and monitoring performance.
3. Identify risks to the implementation of the operational plan and develop a contingency plan for each risk
4. Develop an action plan for the implementation of the e-commerce strategy. In your plan include:
a. Physical resourcing (all major steps for resourcing, including procurement of different types of resources,
but not to the detail of including all procurement steps for each resource type)
b. Human resourcing (all major steps, e.g. recruiting, training, communication)
c. Timelines and milestones for implementing the e-commerce strategy
d. Consultation and communication
e. Ensure plans adhere to organisational requirements set out in the scenario and in relevant policies and
procedures.
5. Participate in consultation a roleplay activity with the Chief Operating Officer (your trainer would undertake this
role) on an explanation of the role of an operational plan in achieving the successful implementation of the e-
commerce strategy by:
a. discussing about the human resourcing requirements
b. discussing the physical resourcing requirements related to development of e-commerce website.
c. discussing about the implementing the action plan
Note: During consultation, ask questions and encourage the personnel to provide information.
Assessors will record the outcome of each question as either Satisfactory (S) or Not Satisfactory (NS) using the
Assignment Task Checklist for both questions to achieve a Satisfactory result.
Context of Assignment conditions:
• This Assignment task may be completed in a classroom, workplace, or independent learning environment.
• student will require printed copies of this task along with pen, paper and office equipment and resources, business
technology, organisational policies, procedures, quality systems, manuals and guidelines for customer management,
examples of products/services and promotional strategies, case studies and, where possible, real situations,
CASE STUDY INCLUDED (please use these supplementary documents to assist in your assessment)
BSBMGT517 CASE STUDY – BBQfun e-Commerce Resourcing V2020.1 1 of 3
BSBMGT517 CASE STUDY – BBQfun e-Commerce Strategy V2020.1 2 of 3
BSBMGT517 CASE STUDY – BBQfun e-Commerce Performance Monitoring V2020.1 3 of 3
Demonstration/ observation for Task 1 Q1.
Candidate’s name
Assessor’s name Erwan Tjan
Consult with relevant stakeholders to confirm resourcing needs, risk

Work activity
management provision and action plan for implementation
Additional evidence Zoom Meeting Screenshot
Date
Planning Portfolio Template
Project name BBQfun e-Commerce
Roll out date 1 October 2021
To manage operational planning activities covering:

Objectives • Provide a summary of the operational environment of BBQfun
• Develop an action plan to implement the e-Commerce operations
Planning Portfolio Template (cont.)
Prepared by Paloma Villa Parra
Position External Consultant
Email address Paaloma.villa@gmail.com
Date 30 June 2020

Note: If the activity is

delivered by remote, students
would need to insert a Zoom
screenshot of themselves to
the space on the right
a. Provide a summary of the operational environment of BBQfun (refer to 1. BSBMGT517 Case Study –
BBQfun on implementing its e-Commerce Strategy V2020 1.0) on the following:
In order to be a successful e-commerce, BBQfun must meet the Australian

legislative and regulatory requirements. The first step would be getting an
Australian Business number (ABN), this would help with taxes and different
BBQfun situational business uses.
analysis summary Secondly, BBQfun needs to be registered for Australian federal law or law of the
(word count not exceeding state corresponding to their environment and industry. (Privacy Act 1988 for
100 words) Privacy legislation), Competition and Consumer Act 2010 for Australian Law,
Fair work Act 2009 for Workplace relation legislations, Income Tax Assessment
Act 1997, Superannuation Guarantee (Administration) Act 1992, Queensland
Anti-Discrimination Act 1991, Fair Work Act 2009, AS USI 15489.1:2017.

Since all the products launches by BBQ fun are online, the traditional policies
and procedures don’t apply anymore.
Briefly explain how the Human resourcing is one of the significant steps to reform in the new structure
Australian Guidelines of online businesses. The new technique will aim to provide practical and
for e-Commerce in detailed guidelines and new requirement for the recruitment and training
Australia process.
(word count not exceeding The performance management policy is focus on implementing logical, equal
100 words) and straightforward procedures in which the company will apply KRA’s, KPI’s
and performance target for employees to have fair opportunities. Specific
policies to protect customers rights will be displayed on the website.
Intellectual property works in the same way as physical property in term of

establishing ownership, rights and restrictions on access and usage of the
Briefly describe how property. A business must identify its IP rights to maintain ownership and control
Intellectual Property (IP) over new creations and trade secrets and protect themselves from theft or
affect e-commerce misuses of IP. A good example of IP is KFC’s recipe for chicken. It is a trade
(word count not exceeding secret that must be protected to ensure they maintain a competitive edge in the
100 words) fast-food market. Every business should develop an IP strategy to ensure there
IP is protected. Confidentiality agreements operate within the area of common
law.
Briefly clarify the

importance of Privacy in
terms of Spam and Data
Protection laws affect e-
commerce operations
(word count not exceeding
100 words)
Provide a discussion on
the role of having an
operational plan when
implementing a project
(word count not exceeding
100 words)
Note: You may refer to supplementary resources found in Canvas to assist you for the above discussions.

b. Identify the resources requirements needed to BBQfun’s e-commerce strategy on the following:
Resources needed Details of requirements (provide brief notes) Total costs ($)
Eight online sales and customer service people, four

Recruitment costs $30.000
additional warehouse workers and six additional drivers.
Staff salaries $40.000 year average annual salary
(At $40.000/year
average annual
salary) *
4x$40.000=$160.000
Human resources
per year for 3 years

4 online Staff
= $480.000,
Additional staff 4 warehouse staff
4x$40,000=$160,000
6 delivery drivers
for 3 years =
$480.000, 6x
$40.000= $240.000
per year for 3 years
= $720.000
Internal transfers Management change leadership training for store
$27.000
and training managers and team leaders.
$3.000 per staff =
Training for staff Online customer service training.
$24.000
Additional
recruitment costs
Additional training
Renovation Warehouse and office reconfiguration $50.000

Office/ equip.
Delivery trucks 6 Delivery trucks $50.000x6=$300.000
Forklifts 3 Forklifts $10.000x3=$30.000
Social media Website developers $100.000

Marketing
Marketing activities Promotional costs $300.000
Additional
marketing
Cashflow FY2021 $200.000

Financials

Initial investment $861.000
Profitability index 1.39

Resources needed Total costs

Details of requirements (provide brief notes)
(cont.) ($)
c. Insurance Per year $100.000

requirements
d. Operating capital
requirements
e. Evaluate the risk management to implementation

Risk levels (tick one) Mitigation strategies to minimise the risk
Risk areas identified
Low Medium High (briefly provide solutions to the issues)
Online sales ☐ ☒ ☐
Customer service quality

☐ ☐ ☒
issues
Staff misunderstanding on
☐ ☐ ☒
change initiatives
Insufficient trained
☐ ☒ ☐
staffing
Loss of IP relating to
☒ ☐ ☐
confidentiality
Loss of IP ownership if
☐ ☒ ☐
contract ceases
Non-compliance with WHS

☒ ☐ ☐
legislation
Wastage due to
☐ ☒ ☐
overstocking of products

f. Develop an action plan based on BBQfun’s operational strategy (refer to 1. BSBMGT517 Case Study – BBQfun on implementing its e-Commerce
Strategy V2020 1.0)
Milestone: Action Timeline (please shade the boxes accordingly)
and/or objective Date Person Budget/
(setting up tasks to be (DD/MM) responsible resources Jul Aug Sep Oct Nov Dec Jan Feb Mac Apr May Jun Jul Aug Sep
achieved)
$3000
each = 1
Brisbane
store
manager,
4
Setting up the e- Brisbane
Commerce team
department leader, 1
Paloma Villa,
(1 Brisbane store Gold
8/11/2020 Marketing X X
manager, 4 Brisbane team Coast
Manager
leaders, 1 Gold Coast store
store manager and 3 Gold manager
Coast team leaders) and 3
Gold
Coast
team
leader x
$3000 =
$27.000
Setting up the e-
Commerce office
(warehouse and office
reconfiguration, furniture,
and fittings)
Delegation of work to
team
1.conducting market
research, developing the
marketing and budgetary
plans
2.recruitment, selection,
and training of staff

3.configuring the IT
infrastructure
4. handling inventory
management

Milestone: Action Timeline (please shade the boxes accordingly)

Date Person Budget/
and/or objective
(DD/MM) responsible resources Jul Aug Sep Oct Nov Dec Jan Feb Mac Apr May Jun Jul Aug Sep
(cont.)
Task setup and
completion
1.marketing plan covering
market analysis and
marketing mix, and
development of financial
forecasts, costings/
expenditures, cashflow
and profitability analysis
2.workforce planning,
shortlisting and offer to
select candidates, staff
induction and providing
training to staff
3.warehouse security and
stock layout, office
setup complete with
furniture, and fittings
including IT equipment,
equipment, and
machinery in place
4.shopping cart
integration with website,
cloud hosted online
store package, UI
design and
development, search
engine marketing
5.negotiating with
suppliers, building
stocks in the inventory,
inventory management
systems, payment
systems

g. Develop performance indicators for financial and operational targets to include KPIs and financial targets related to e-commerce
strategy (refer to 1. BSBMGT517 Case Study – BBQfun on implementing its e-Commerce Strategy V2020 1.0)
Area Objectives Measurement (brief) Target Action plan (provide a summary)

Financials
Revenue target =
General ledger accounts
$11 million
1. Marketing campaigns.
Increasing sales
revenue Profit target = 2. ● Sales training for floor staff.
financial statements
$1,792,286
Reduce direct and Expense target = ● Renegotiate with suppliers.
indirect costs of
operations
Reduce to $5,004,714
COGS target =
$5,890,000
● Research potential new suppliers.
● Research new distribution possibilities,
$5,000
such as e-commerce/delivery.
● Management engagement with

employees to achieve greater employee
per
support of organisational goals.
● Greater use by managers of budgets to

encourage restraint.
salesperson
● General ledger accounts
● Greater focus on budget restraint in
management of projects/activities.
● Inventory management through ERM to

reduce overstocking and risk associated
Financial statements
with storage.
● Incentives (as part of

○ wages manager/employee performance
management and bonus system).
○ cost of agent services
○ consultancy fees
○ wastage and associated expenses.

Conduct quarterly surveys on customer
Completion of market/marketing research. satisfaction.
Customers
Engaging with Completion of customer surveys. Evaluation of market and marketing data to
customers through determine marketing opportunities.
marketing
Completion of reports to identify marketing 2-3 calls per month
opportunities.
Percentage of complaints by calls.

Area Objectives (cont.) Measurement (brief) Target Action plan (provide a summary)
Percentage of brand recognition in sought-after 1. Audit of supplier quality.

categories in periodic customer surveys.
Raise organisational
Percentage of customers with positive view of profile by 20%. 2. Regular contact with suppliers.
organisational responsiveness, innovation, quality,
ethics, safety. 3. ● Investigate resourcing needs:
people, products.
Number of customer complaints.
Branding
Building reputation for 4. ● Fulfil resourcing and

quality products and distribution needs in accordance
quality customer service Delivery times.
with policies and procedures.
Improve client
satisfaction 5. ● Maintenance of enterprise
performance by 25%. resource management (ERP),
Number of returned items. point of sale (POS) and customer
relationship management (CRM)
systems.
Numbers of injuries 0
Engage workers with strategic goals of
business and support professional
development in line with strategic goals.
Training Numbers of absentees <3% of total hours (Targets to be set by individual managers).
Human resources
● Management engagement with

Supporting people to employees to achieve greater buy-in of
Anti-discrimination complaints 0
perform organisational goals.
● Include explanation of how activities

Lost Time Injury Frequency Rate 2 work with organisational strategic goals in
Performance all communications to internal personnel.
management Percentage completion of ● Regular coaching.
performance plans and performance <50%
management process.

Numbers of coaching sessions

100%
completed.
Numbers of operational-related ● Training needs analysis and training

5
training programs completed. (leadership, WHS, ethical/legal training).
● Strategic goals included in induction

program.

h. Meet with the COO (your trainer would undertake this role) to seek confirmation and approval to
implement the operational plan for BBQfun’s e-Commerce project.
Consultation feedback on Planning Portfolio Report (for Trainer/ Assessor use)

Meets
requirements Review commentary (if any) on any
Evaluation areas amendments needed
Yes No
a. Review of the BBQfun’s current situation ☐ ☐

b. Review of the legislation impacting e-
commerce in terms of:
o Australian Consumer Law
☐ ☐
o Intellectual Property ☐ ☐
☐ ☐
o Privacy Act (Spam and Data Protection)
c. Review of the resource requirements in terms
of:
o Human resources
☐ ☐
o Office equipment ☐ ☐
☐ ☐
o Marketing
☐ ☐
o Financials
d. Insurance requirements ☐ ☐
e. Operating capital requirements ☐ ☐
f. Evaluate the risk management to ☐ ☐

implementation
g. Develop an action plan based on:
o Setting up the e-Commerce

department – core team ☐ ☐
o Setting up the e-Commerce office
☐ ☐
☐ ☐
o Delegation of work to team ☐ ☐
o Task setup and completion
h. Operational plan timeline ☐ ☐
i. Identifying performance measures ☐ ☐
Approval and endorsement (for trainer use)
COO Approval ☐ Yes ☐ No
COO’s (trainer’s) initials Date

Observation/ Demonstration Checklist for Task 1 Q 1 (for trainer use)
Instructions to Assessors
This checklist is to be used to record the student’s responses to the questions outlined in Task 1 Q 1. When
completing this checklist, you must ensure that:
• Each checklist item is assessed against the criteria listed
• An Assignment result, either Yes or No, is recorded in one of the two columns on the right of the checklist
• Feedback is provided to the student in the Assignment Cover Sheet
• The student must sign the Assignment Cover Sheet upon receipt of the Assignment result and any feedback
provided.
Did the learner: Yes No

In the summary of the operational environment, cover the legislative and regulatory context relevant
to the operational plan?
In the summary of the operational environment, explain of the role of the operational plan in
successful implementation?
In the summary of the operational environment, discuss models and methods for operational plans
in supporting a decision to amend existing operational plan or develop a new operational plan.
Analyse and document resource requirements and develop an action plan in consultation with
relevant personnel, colleagues, and specialist resource managers?
Develop contingency plans at appropriate stages of operational planning?
Ensure details of the operational plan include the development of key performance indicators to
measure organisational performance?
Research resource requirements through consultation with relevant personnel?
Participation in oral interaction activity (oral skills)

Collaborate, negotiate, and listen to others?
Use an appropriate and professional tone?
Use appropriate vocabulary?
Use appropriate body language?
Assignment Result  Satisfactory  Not Satisfactory
Assessor Initial Date
TASK 2: Plan and manage resource acquisition

Instructions
Question 1
In response to a simulated business scenario, and using work completed in Task 1, you will develop and implement
strategies to ensure human and physical resourcing is carried out in accordance with organisational policies, practices
and procedures and intellectual property (IP) provisions.
 Read the BBQfun simulated business information provided in Canvas labelled as 2. BSBMGT517 Case Study –
BBQfun e-Commerce Resourcing V2020 1.0.
 Plan and implement human resourcing:
o Review the human resourcing activities in the action plan they you developed in Task 1 Q 1f.
o Elaborate on your plan by including all steps and strategies to recruit people in accordance with organisational
requirements.
o Prepare to interview one recruit (you would need to obtain a classmate/ your assessor for this role) by
organising a role-play interview with each and preparing paperwork
o During the interview activity, you would need Incorporate IP requirements for human resource acquisition to
ensure trade secrets and confidential information is protected from theft, misuse, and unauthorised distribution.
o Interview and evaluate a potential recruit in accordance with your plan.
 Plan and implement physical resourcing:

o Review the physical resourcing activities in the action plan they you developed in Assignment Task 1.
o Elaborate on your plan by including all steps and strategies to acquire resources in accordance with
organisational requirements.
o Explain the risk management strategy needed to protect the organisation’s IP and/or ensure the organisation
does not breach third-party IP.
Question 2
 Read the BBQfun simulated business information provided in Canvas labelled as 3. BSBMGT517 Case Study –
BBQfun e-Commerce Performance Monitoring V2020 1.0.
 Prepare a plan for monitoring performance from the start of implementation to the end of the financial year.
Participants must ensure to include plans for monitoring and/or documenting:
o Budgetary and financial performance
o Productivity performance
o Employee performance in line with performance management policy
o Milestone achievement and performance against targets
o Dates for monitoring activities in line with scenario
o Resources for monitoring
o Progress reporting at the end of each quarter to the Operations General Manager
o Regular performance management of online staff and lodgement of records with the HR Manager.
 Identify areas of employee underperformance, determine possible remedial actions, 0and prepare to performance
manage underperforming employees. Refer to, follow, or adapt, existing contingency plan for underperforming
employees (developed in Task 1).
 Follow your contingency plan and the BBQfun performance management policy to coach and performance
manage an underperforming employee. Arrange with your assessors to role-play the coaching session. You may
wish to use the performance management plan template and coaching plan template (provided in Appendices 3
and 4 of this task) to prepare for the coaching session. Make sure you begin a coaching session with an
Demonstration/ observation for Task 2 Q1
Candidate’s name
a. human resourcing – portfolio and role-play/ interview/ oral interaction

Work activity
b. physical resourcing – portfolio and oral interaction
Additional evidence Zoom Meeting screenshot
Date
Task Setup and Completion Portfolio Template
Task Setup and Completion Portfolio Template (cont.)
a. human resourcing - recruitment and selection of a service

representative by planning the recruitment process as per
Objectives organizational requirements
b. physical resourcing – plan the entire process as per organizational
requirements
Prepared by
Email address
Date 30 June 2020
Note: If the activity is delivered

by remote, students would need
to insert a Zoom screenshot of
themselves to the space on the
right

a. Provide a summary of a
Recruitment and Selection plan for BBQfun (refer to 2. BSBMGT517 Case Study – BBQfun on
implementing its e-Commerce Resourcing V2020 1.0) on the following:
Resourcing activity type ☒ Human resources ☐ Physical resources
For trainer use
Elements Organisational requirements in terms of budgeting:
Yes No
 Consultation fee
Organisational  Advertising cost

requirements
 Recruitment cost
 Contingency allowance

For trainer use

Resourcing activity (cont.) Organisational requirements in terms of budgeting:
Yes No
Enthusiastic and motivated
Attention to detail
Compliance with organisational requirements
Essential Takes initiative

skills and
attributes Problem solver
Selection
Two years in online sales
criteria
Telephone & Writing skills
Ability to learn features and benefits of products to discuss

with customers.
Skills and Formal training (marketing / sales )

attributes
not strictly BBQfun’s product line knowledge.
required but
desired Knowledge of CRM systems.
Interview type to be used ☐ Telephone ☒ Zoom ☐ Face-to-face
Justification to method Social distancing
Objectives for job role
Timeline For trainer use

Recruitment and selection process
(based on Task 1 Q 1f) Yes Yes
 Writing a job advertisement
 Assessing candidate applications

Schedule
 Conducting interviews
 Candidate selection
 Referee and background checks

b. Conduct an interview with a recruit (you would need to obtain a classmate/ your assessor for this
role) and you would need to ensure that apart from relating the interview questions to the
selection criteria, you have to include the IP requirements for human resource acquisition (to
ensure trade secrets and confidential information is protected from theft, misuse and unauthorised distribution*) as
one of the questions to the interviewee.
Interview template
Candidate’s name
Position applied for Store Manager

Date of interview
For trainer use
Interview questions
(list 12 questions based on the selection criteria to be asked during the interview observation) Yes No
1 Why do you want to join the organization?
2 Why do you think the company it’s a good fit for you?
3 Tell me some positive & negative attributes of you
4 List some of your strength and weaknesses
5 Tell me about your previous experiences
6 Why the company should hire you
7 What do you know about the company?
8 How did you hear about the position?
9 Where do you see yourself five years from now?
10
11
12*

c. With reference the physical resourcing activities in the action plan developed in
Assignment Task 1 Q 1 f, provide an evaluation between three (3) website developers to be
awarded the contract to redevelop BBQfun’s existing website.
Milestone: Action Shopping cart integration with website, cloud hosted online store package, UI
and/or objective design and development, search engine marketing
Date (DD/MM)
Person responsible
Budget approved $100.000
Resourcing activity type ☐ Human resources ☒ Physical resources
Evaluation of vendors (website developers)
Comparison of weighted scoring between:

Evaluation
Factor (provide a brief evaluation on each
Ace Premier Innovative vendor’s strengths)
Developers Tech Technologies
Maintenance 2 3 3
Range of features 6 6 6
Futureproofing 15 30 30
Quality 40 40 60
Pricing ($)
Vendor selection
(provide a brief justification to
the selected vendor)
Approval ☐ Yes ☐ No
COO’s initials Date

Demonstration/ observation checklist for Task 2 Q2.
Candidate’s name
Work activity Review of operational performance – portfolio and oral interaction
Additional evidence Not required
Date
Operational Performance Review Template
To provide a review of BBQfun’s operational performance to the COO in terms of:

 Quality of online sales and service
Objectives  Speed of service (online)
 Financial
 Professional development
Prepared by
Email address
Date 30 June 2020

a. Provide an operational performance review to the COO (refer to 3. BSBMGT517

Case Study – BBQfun on implementing its e-Commerce Performance Monitoring V2020 1.0 under the heading, ‘Issues identified’) on the following:
Key Result Area KPI to Actual Issue Review date Person

Recommended solution
(KRA) achieve result (choose only 1 issue per KRA) (DD/MM) responsible
Staff do not understand CRM

 Quality of (customer relationship
1% error
online sales 10% management) systems and
rate
and service ordering
processes.
<10 mins
 Speed of Many customers abort interaction
per 20
service due to length of time for order
interactio minutes
(online) completion.
n
 Financial Some lack of sales may be due to

$30,000 $20,000
(sales) poor customer service.
 Professional
Four hours of professional
2 hrs per
developmen 0 hours Training development including coaching
month
t for each team

b. Develop a coaching plan for BBQfun to address employee

underperformances which was identified in Task 1 (refer to 3. BSBMGT517 Case Study – BBQfun on implementing its e-Commerce Performance
Monitoring V2020 1.0 under the heading, ‘Issues identified’) on the following:
Coaching Plan template
Employee responsibilities Manager responsibilities
Development Employee coaching activities Success Target dates

Manager coaching activities Milestones
areas (select only one of the coaching measures (when should
(select only one of the coaching styles below to best suit for each (tracking for
(as identified in methods below to best suit for each (targets to development
specific development areas) progress)
Task 1) specific development areas) achieve) complete)
☐ Performance ☐ Skills ☐ Participative (motivation, productivity, commitment)

Quality of
online sales ☐ Career ☐ Shadowing 1% error rate ☐ Authoritarian (productivity, efficiency, goal attainment)
and service Developmental (long-term, self-actualization, enhanced
☐ Team ☐ Executive ☐
growth)
Transactional (performance enhancement, problem-
☐ Performance ☐ Skills ☐
Speed of <10 minutes solving, competency building)
service ☐ Career ☐ Shadowing per ☐ Bureaucratic (consistency, efficiency, accountability)
(online) interaction Developmental (long-term, self-actualization, enhanced
☐ Team ☐ Executive ☐
growth)
☐ Performance ☐ Skills ☐ Authoritarian (productivity, efficiency, goal attainment)
$30,000
Financial ☐ Career ☐ Shadowing ☐ Participative (motivation, productivity, commitment)
sales
☐ Team ☐ Executive ☐ Bureaucratic (consistency, efficiency, accountability)
Holistic (identification of solutions, enhanced wellbeing,
☐ Performance ☐ Skills Participate in ☐
functioning across multiple domains)
2 hours of
Professional Developmental (long-term, self-actualization, enhanced
☐ Career ☐ Shadowing sales ☐
development training per
growth)
Transformational (cognitive development, collaborative
☐ Team ☐ Executive month. ☐
skills, ability to problem-solve)

Assessor’s Observation/ Demonstration Checklist for Task 2 Q1 a - c; Q2 a – b (for trainer use)
Instructions to Assessors
This checklist is to be used to record the student’s responses to the questions outlined in Assignment Task 2. When completing
this checklist, you must ensure that:
• Each checklist item is assessed against the criteria listed

• An Assignment result, either Yes or No, is recorded in one of the two columns on the right of the checklist
• Feedback is provided to the student in the Assignment Cover Sheet
• The student must sign the Assignment Cover Sheet upon receipt of the Assignment result and any feedback provided.
Did the learner: Yes No
In human resource planning, include steps and strategies that are in accordance with organisational requirements?
In human resource planning, incorporate activities to manage IP rights and responsibilities?
In physical resource planning, include steps and strategies that are in accordance with organisational requirements?
In physical resource planning, explain risk management to manage IP rights and responsibilities?
Develop a performance system through the development of a monitoring plan that included activities for monitoring
and/or documenting:
Where appropriate, amend their contingency plan (developed in Task 1) to apply the plan to cover
underperformance at BBQfun?
Follow contingency plans and performance management policy to coach employee?
Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams
to use resources effectively, economically, and safely?
Participation in oral interaction activity (oral skills)
Implement human resourcing through interviewing a potential recruit in accordance with participant’s human
resourcing planning and organisational requirements?
Use an appropriate and professional tone?
All conversations professional, prepared, and constructive
In report and/or presentation, analyse budget and financial information to monitor performance?
 analyse all aspects of performance to deliver recommendations in report
 describe financial performance, e.g. budget overrun, low profit

In management report and/or presentation, identify areas of underperformance, recommend solutions, and take
prompt action to rectify the situation?
Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups?
Assignment Result  Satisfactory  Not Satisfactory
Assessor Initial Date


BSBMGT517 Assignment

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSBMGT517 Assignment

Uploaded by

Copyright:

Available Formats

BSBMGT517 Manage operational plan

Subject/ Unit Cover Sheet

STUDENT DETAILS/ DECLARATION

Course Name BSB51918 Diploma of Leadership and Management

Unit/ Subject Name BSBMGT517 Manage operational plan

☐ I fully understand the context and purpose of this assignment.

☐ I have had the appeals process and confidentiality explained to me.

☐ I am ready to be assessed and that all written work is my own.

Student’s Name Student ID

ASSESSOR USE ONLY (ACADEMIC DEPARTMENT)

Assignment Detail 1st Submission 2nd Submission Result

Assignment 1 Task 2 ☐S ☐ NYS

Third-party (if used) ☐S ☐ NYS

Final Assignment Result for this unit of competency

ASSESSOR DECLARATION Initials Date

BSBMGT517 Student Assignment Page 1 of 24

TASK 1: Develop an operational plan

BSBMGT517 Student Assignment Page 2 of 24

BSBMGT517 CASE STUDY – BBQfun e-Commerce Resourcing V2020.1 1 of 3

BSBMGT517 CASE STUDY – BBQfun e-Commerce Strategy V2020.1 2 of 3

BSBMGT517 CASE STUDY – BBQfun e-Commerce Performance Monitoring V2020.1 3 of 3

Demonstration/ observation for Task 1 Q1.

Assessor’s name Erwan Tjan

Consult with relevant stakeholders to confirm resourcing needs, risk

Additional evidence Zoom Meeting Screenshot

Planning Portfolio Template

Project name BBQfun e-Commerce

Roll out date 1 October 2021

To manage operational planning activities covering:

Planning Portfolio Template (cont.)

Prepared by Paloma Villa Parra

Position External Consultant

Email address Paaloma.villa@gmail.com

Date 30 June 2020

BSBMGT517 Student Assignment Page 4 of 24

Note: If the activity is

In order to be a successful e-commerce, BBQfun must meet the Australian

BSBMGT517 Student Assignment Page 5 of 24

Intellectual property works in the same way as physical property in term of

Briefly clarify the

BSBMGT517 Student Assignment Page 6 of 24

Eight online sales and customer service people, four

Staff salaries $40.000 year average annual salary

per year for 3 years

Renovation Warehouse and office reconfiguration $50.000

Delivery trucks 6 Delivery trucks $50.000x6=$300.000

Forklifts 3 Forklifts $10.000x3=$30.000

Social media Website developers $100.000

Marketing activities Promotional costs $300.000

Cashflow FY2021 $200.000

Cashflow FY2022 $500.000

Cashflow FY2023 $800.000

BSBMGT517 Student Assignment Page 7 of 24

Initial investment $861.000

Profitability index 1.39

BSBMGT517 Student Assignment Page 8 of 24

Resources needed Total costs

c. Insurance Per year $100.000

e. Evaluate the risk management to implementation

Customer service quality

Non-compliance with WHS

BSBMGT517 Student Assignment Page 9 of 24

BSBMGT517 Student Assignment Page 10 of 24

BSBMGT517 Student Assignment Page 11 of 24