Specific policies and programs to enhance

recruitment, inclusion, promotion, and

retention of employees who are different
Definition of diversity management
from the majority of an organization's
workforce To demostrate the damaging results of a
failed change management initiatives
Purpose when leaders did not follow an
organizational change model and used an
authoritarian leadership style

1. Assess the present

2. Create a sense of urgency Managing change: role of leadership and

diversity management Low-quality leader-member exchanges
Reduced workers' feeling of inclusion

3. Clarify the change imperative and poor diversity management

Impacted emotional and physical health, job
satisfaction, and retention
4. Ensure support and address resistance
Seven-step model of organizational change for leaders Implication
to follow
Given the damaging results and poor managed change

5. Develop an action system Implications for managers

Given workers' confusion, resistent and fear resulting
6. Implement the plan for change

7. Evaluate, institutionalize and celebrate