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The volcanic ash cloud that grounded planes across Europe last month has cost Thomas Cook around £70m. The travel
firm reported this morning that the disruption will have a significant impact on its financial results this year. But on an
optimistic note, it believes that the public have not been deterred from booking a foreign holiday.
Thomas Cook estimates that it lost up to £20m of revenue from customers who chose not to rebook their holiday after
they were unable to fly. The rest of the £70m cost relates to the cost of supporting customers who were stranded, and
bringing them home.
Chief executive Manny Fontenla-Novoa said this morning that while customers had been reluctant to book holidays
during the days when flights were cancelled, booking patterns quickly recovered once airspace was reopened. "We are
pleased with the development of our summer bookings programme, particularly given the disruption caused by the
volcanic ash cloud. If we exclude the estimated impact of the volcanic ash cloud, then the group remains confident of
meeting board expectations for the year," Fontenla-Novoa said.
The volcanic ash cloud has caused significant economic damage, with the EU estimating that European businesses lost
up to €2.5bn (£2.1bn). Airlines are thought to have lost at least $1.7bn (£1.15bn). Within the travel sector, TUI reported
a £90m hit earlier this week.
Fontenla-Novoa still believes that the authorities overreacted by closing down airspace for so many days. "The group is
working with the government and relevant national and international bodies to put in place measures to ensure such a
blanket ban is not needlessly imposed again and to seek some compensation for the exceptional costs and lost
contribution," he said.
Graeme Wearden, guardian.co.uk, Thursday 13 May 2010
< http://www.guardian.co.uk/business/2010/may/13/thomascookgroup-iceland-volcano>
1. Say whether the following sentences are true (T) or false (F) according to the information given in the text.
(10 puntos, 5 por apartado)
[ ] In spite of the volcanic ash cloud, board expectations for the year are expected to be met.
[ ] Manny Fontenla-Novoa agrees that the closing down of airspace was a necessary measure.
3. Answer the following questions in your own words, using information from the text. (10 puntos, 5 por
apartado)
A. Despite the problems caused by the volcanic ash cloud, why is Thomas Cook optimistic?
B. What does Fontenla-Novoa think about the decision of the authorities of imposing a general ban on
flights?
5. Link each one of the words listed below with one word or expression in the column. (10 puntos, 2 por
apartado)