Chapter 7

Training and Developing Employees

1. Summarize the purpose and process of employee orientation.

2. List and briefly explain each of the five steps in the training process.
3. Conduct a needs assessment to identify training requirements.
4. Explain how to distinguish between problems you can fix with training and those you can’t.
5. Discuss how you would motivate trainees.
6. Explain how to use five training techniques.
7. List and briefly discuss four management development methods.
8. List and briefly discuss the eight steps in leading organizational change.
9. Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
10. Explain what to consider in evaluating the effectiveness of a training program.
1
 Orienting and On-boarding New
Employees

Employee Orientation

A procedure for providing new employees with basic background information

about the firm

What is the Purpose of Employee Orientation?

Welcoming new employees Provide them with basic information

Helping employees to understand the

Helping employees to socialize
organization
2
Orienting and On-boarding New
Employees

The Orientation Process

The Employee Handbook Orientation Technology

3
 Overview of the Training Process

Training

The process of teaching new or present employees the basic skills they need to
perform their jobs.

Negligent Training

A situation where an employer fails to train adequately, and the employee

subsequently harms a third party.
4
 Overview of the Training Process

Aligning Strategy and Training

Training Strategic Context

The firm’s training programs must make sense in terms of the company’s strategic goals.

Performance Management

Taking an integrated, goal-oriented approach to assigning, training, assessing, and

rewarding employees’ performance.
5
Overview of the Training Process

The ADDIE Five Step Training Process

1 Analyze the training need.

2 Design the overall training program.

3 Develop the course (actually assembling/creating the training materials).

4 Implement training, by actually training the targeted employee group using

methods

5 Evaluate the course’s effectiveness

6
Overview of the Training Process

Conducting the Training Needs Analysis

Training
Gap

Job Requirements Employee Capabilities

7
 Overview of the Training Process

Conducting the Training Needs Analysis

Strategic Training Needs Analysis Current Training Needs Analysis

Task Analysis: Analyzing New Talent Management: Using Profiles

Employees Training Needs and Competency Models

Performance Analysis: Analyzing

Current Employees Training needs
8
 Overview of the Training Process

Conducting the Training Needs Analysis

Training Needs Analysis

Is training a solution?

Training Problem Can’t Do

Other Problems Won’t Do

Is training the best solution?

9
 Overview of the Training Process

Designing the Training Program

Creating a motivational learning

Setting learning objectives
environment

Making skills transfer obvious and

Making the learning meaningful
easy

Ensuring transfer of learning to the

Reinforcing the learning
job

Other training design issues

10
 Overview of the Training Process

Developing the Program

Training content Materials

Specific instructional methods Custom

Off-the-shelf
11
 Implementing Training Programs

On the job training (coaching – understudy – job rotation – special assignments

1
– mentoring - reverse mentoring)

2 Apprenticeship training

3 Informal learning

4 Job instruction training

5 Lectures
12
 Implementing Training Programs

6 Programmed learning (intelligent tutoring systems)

Audiovisual based training (DVD – films – PP presentations – videoconferencing

7
– audiotapes – videotapes)

8 Vestibule Training

9 Electronic Performance Support Systems (EPSS)

10 Videoconferencing
13
 Implementing Training Programs

11 Computer-Based Training (CBT)

12 Simulated Learning

13 Internet-Based Training (Learning portals)

14 Improving Productivity Through HRIS (Learning Management Systems)

15 Mobile Learning
14
 Implementing Training Programs

16 The Virtual Classroom

17 Lifelong and Literacy Training Techniques

18 Diversity Training

19 Team Training

15
 Implementing Management
Development Programs

Management Development

Any attempt to improve current or future management performance by imparting

knowledge, changing attitudes, or increasing skills.

Strategy’s Role in Management Development

16
 Implementing Management
Development Programs

Managerial On-the-Job Training

1 Coaching – Understudy

2 Job Rotation

3 Action Learning

17
 Implementing Management
Development Programs
Off-the-Job Management Training and Development Techniques

1 The case study methods

2 Management games

3 Outside seminars

4 University related programs

5 Role playing
18
 Implementing Management
Development Programs
Off-the-Job Management Training and Development Techniques

6 Behavior modeling

7 Corporate universities

8 Executive coaches

9 The SHRM Learning System

19
Managing Organizational Change
Programs

What to change?

What is the HR managers role in change?

20
 Managing Organizational Change
Programs

What are Change Approaches?

What
1 Lewin’s Change Approach Are
The
Human
Resource
Management
Applications
For
2 Organizational Development Approach Each
Approach?

21
Evaluating the Training Efforts

Designing the Study

Time series design

Controlled experimentation

22
Evaluating Training and Development

Training Effects to be Measured

1- Reaction
Effectiveness

2- Learning

3- Behavior

Cost Effectiveness
4- Results

23