QUALITY POLICY STATEMENT

DAWASA is committed to provide quality, reliable and affordable water and sanitation
services that exceed its customer’s expectations. We are devoted to extending and improving
our services that will enhance revenue collection and improve social and economic
development of the society.

The Authority is committed to the implementation and continual improvement of a Quality

Management System that complies with ISO 9001:2015 and all other statutory and regulatory
requirements.

We have developed quality objectives and processes in all our operational functions that are
subject to review on regular basis to ensure consistency and improvement.

WATER SECTOR POLICY

Freshwater is a basic natural resource, which sustains life and provides for various social and
economic needs. In its natural state, water is an integral part of the environment whose
quantity and quality determine how it can be used. Safe drinking water and good sanitation
practices are basic considerations for human health. The use of contaminated sources poses
health risks to the population as evidenced by the incidences of water borne diseases such as
diarrhoea and cholera. Despite its importance to our lives and development, water is unevenly
distributed in time, space, quantity and with great variations in quality. Furthermore, water is
a finite and a vulnerable resouces

NATIONAL WATER SECTOR STRATEGY

Water is a shared common resource fundamental to life and in sustaining the environment and plays a
central role in the social and economic development of Tanzania. It touches all spheres of life
including domestic, agriculture, livestock, fisheries, wildlife, industry, energy, recreation and other
social and economic activities. Water is vital for sustainable socio-economic development as a
strategic primary input playing a pivotal role in poverty alleviation through enhancing food security,
domestic hygienic security, hydropower, industrial development, mining, navigation, and the
environment for sustenance of ecosystems. Availability of adequate water supply of good quality
reduces time spent in fetching water, increases health standards, and ensures a favourable
environment for increased children’s