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Third: PLL ratio

  2013 2014

PLL= net credit losses -106,541 -62,207

PLL/TA= -0.27% -0.15%

Table 22: PLL ratio

As we can see in the above table, PLL decreased intensely in 2014 which means that the expense

set aside as an allowance for bad loans such as customer defaults, and terms of a loan that have

to be renegotiated decreased. This is why the total expense ratio decreased despite the increase in

.the interest expense ratio and non-interest expense ratio

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