Second: non-interest expense ratio

2013 2014

non-interest expense /TA -1.23% -1.26%

Table 19: non-interest expense ratio

The noninterest expense ratio increased. This is due to the below components.

Non-int exp/TA depends on: each each

item/TA2013 item/TA2014

Fee and commission expense -0.097968% -0.100593%

personal expense -0.670000% -0.683595%

other operating expenses -0.383175% -0.401389%

depreciation of prop and equip -0.076681% -0.073644%

amortization of intangible assets -0.004264% -0.003815%

TOTAL -1.23% -1.26%

Table 20: non-interest expense components ratio

The noninterest expense ratio has increased due to the increase in the ratio of personal expenses

such as salaries, social security distributions, Provisions for retirement benefits obligation,

additional allowances and bonuses. Also, the operating expenses increased such as: Marketing

and advertising, Professional fees, maintenance and repairs, provision for guarantee of deposits

Provision for risks and charges, provision on impairment of assets taken in settlement of debt,

rent and related charges, postage and telecommunications, stationary and printings, fiscal stamps,

electricity and fuel, taxes and fees, travel expenses, board of directors’ attendance fees and

insurance.