Assignment-3

Note: Plagiarism is strictly prohibited and appropriate action would be taken in such cases

1) What is Six Sigma? What are the different methods available in the context of Six Sigma? Please explain
each of them briefly.
2) “Lean Six Sigma” is a popular term in the context of Operations Management. Can you please explain the
concept of the same? How do you differentiate between “Lean” and “Six Sigma”?
3) Mumbai Dabbawalas’ excellent quality record of delivering right dabbas at right addresses is so popular that
there is an HBS case on it (https://hbr.org/2012/11/mumbais-models-of-service-excellence). Watch this Tedx
video https://www.youtube.com/watch?v=N25inoCea24) and explain briefly your viewpoint on the process?
Do you really consider that as a Six Sigma Process? Justify your answer. According your analysis, what made
them achieve this level of quality?

4) What do you mean by 7 QC tools? Suppose you are a management trainee in an automotive company
that has inhouse machining center. On the very first day of your 1-week stint in the machining center,
you notice that at a workstation 23 out of 100 machined parts got rejected due to dimensional issue.
Your guide asked you to analyze and propose a solution. How would you proceed? How QC tools would
be helpful in this context?

5) The following table contains a week-data of hotel complaints and their frequency to identify target areas
of improvement. Build a Pareto chart using the following data and draw inferences.

Complaint Frequency
Delay in registration 45
Room Cleaning 37
Food Quality 16
Delay in room service 10
Staff attitude 9
Room interiors 9
Air conditioning 6
Concierge 6
Mini bar 3

6) What do you think are the few trends in Operation Management post-Covid? Explain one of the
trends covering the sectors it will impact the most and how, the pros and the cons.
You are encouraged to browse the internet to gain knowledge about different matters but put only
your own opinion/ justification.