EON74 User Guide PDF

EON74
User Guide
EON74
A Slim-line Turret for Simplified Trading Communication
User Guide
Disclaimer
Matrix Comsec reserves the right to change, at any time, without prior notice, the product design, specifications,
components, as engineering and manufacturing may warrant.
This is a general documentation for all models/configurations of the product. The product may not support some of
the features/facilities described in this document.
While every reasonable effort has been made to ensure accuracy of content in this document, Matrix Comsec
assumes no responsibility for errors or omissions that may occur herein. No liability is assumed for damages, costs,
expenses resulting from unauthorized modifications or repairs to the product; failure to use information or to comply
with the installation, operation and maintenance instructions contained in this document.
Copyright
All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.
Version 1
Release date: August 31, 2013
 Think before you print. Save trees, go paperless.

Contents
Introduction..................................................................................................................................................... 1
About this User Guide .................................................................................................................................................1
Intended Audience ................................................................................................................................................1
Organization of this User Guide ............................................................................................................................1
How to Read this User Guide .....................................................................................................................................2
Access Codes 2 .......................................................................................................................................................
Conventions Used in this Guide ............................................................................................................................2
Terminology used in this System Manual .............................................................................................................3
Related Documentation ...............................................................................................................................................3
Know Your EON74 .......................................................................................................................................... 7

Overview of EON74 .....................................................................................................................................................7
Front View .............................................................................................................................................................7
Right Side View .....................................................................................................................................................8
Left Side View .......................................................................................................................................................9
Back view ..............................................................................................................................................................9
Foot Stand ..........................................................................................................................................................10
LEDs ...................................................................................................................................................................10
Default Key Map .........................................................................................................................................................11
DSS Keys ....................................................................................................................................................................12
Fixed Keys (Non-Programmable) .......................................................................................................................12
Non-Pagination Keys (Programmable) ...............................................................................................................13
Pagination Keys(Programmable) .......................................................................................................................14
Function of Keys .................................................................................................................................................14
Getting Started .............................................................................................................................................. 17

Protecting EON74 and Yourself ...............................................................................................................................17
Installing EON74 ........................................................................................................................................................18
Power ON EON74 ...............................................................................................................................................21
LCD Display ...............................................................................................................................................................23
Phone Menu ...............................................................................................................................................................24
Navigating the Phone Menu ................................................................................................................................24
Second Call Indication ........................................................................................................................................25
Customizing EON74 Key Map ...................................................................................................................................27
Using EON74 ................................................................................................................................................. 31

Making Calls ...............................................................................................................................................................31
Receiving Calls ..........................................................................................................................................................32
Managing Calls ..........................................................................................................................................................33
Table of Contents i
Using Trading Floor Features...................................................................................................................... 35
Dual Handsets ....................................................................................................................................................35
Pagination ...........................................................................................................................................................35
Call Hold .............................................................................................................................................................36
Quick Dial ............................................................................................................................................................37
Dial by Name ......................................................................................................................................................38
User Password ....................................................................................................................................................38
User Status .........................................................................................................................................................39
Privacy On ..........................................................................................................................................................40
Auto Call Back ....................................................................................................................................................40
Voice Mail ...........................................................................................................................................................41
Call Logs .............................................................................................................................................................41
Redial ..................................................................................................................................................................42
Auto Redial .........................................................................................................................................................42
Call Toggle ..........................................................................................................................................................43
Conference 3-Party .............................................................................................................................................43
Conference Dial-In ..............................................................................................................................................44
Conference Multiparty .........................................................................................................................................45
Release Calls ......................................................................................................................................................46
Call Answer .........................................................................................................................................................46
DSS Call Pick-Up ................................................................................................................................................47
Call Transfer .......................................................................................................................................................47
Using Other Features .................................................................................................................................. 49

Auto Answer ........................................................................................................................................................49
Barge-In ..............................................................................................................................................................50
Call Forward ........................................................................................................................................................50
Call Pick-Up ........................................................................................................................................................52
Conversation Recording .....................................................................................................................................53
Cancel All Features .............................................................................................................................................53
Department Call ..................................................................................................................................................54
Do Not Disturb (DND) .........................................................................................................................................54
Toll Control ..........................................................................................................................................................55
Dynamic Lock .....................................................................................................................................................56
Hotline .................................................................................................................................................................58
Interrupt Request (IR) .........................................................................................................................................59
Last Caller Recall ................................................................................................................................................59
Live Call Supervision ..........................................................................................................................................60
Paging .................................................................................................................................................................60
Meet Me Paging ..................................................................................................................................................60
Mute ....................................................................................................................................................................61
Raid .....................................................................................................................................................................61
Appendix ....................................................................................................................................................... 63
Product Specifications ..............................................................................................................................................63
Index .............................................................................................................................................................. 65
ii Table of Contents
CHAPTER 1 Introduction
Thank you for choosing Matrix EON74, the proprietary Digital Trading Turret of ETERNITY!
Matrix EON74 is a special phone designed for use in trading environment such as financial trading houses and
stock exchanges, where call traffic is very high and each trader handles multiple calls simultaneously to trade for
and to communicate with customers.
As an extension of the Matrix ETERNITY PBX, EON74 offers typical trading floor features such as Dual Handsets,
41 Programmable Keys for one-touch line and feature access, Pagination, Privacy, Voicemail. Besides typical
trading floor features, EON74 supports all subscriber features of ETERNITY.
About this User Guide

This document provides detailed information and instructions for connecting EON74 with ETERNITY, configuring
DSS Keys and operating it.
However, this document does not provide any information on setting up or configuration of the ETERNITY. For
instructions on installation and configuration of ETERNITY, you must refer the ETERNITY System Manual.
Intended Audience
This User Guide is aimed at the End Users. End Users are the persons/organizations who will actually use EON74
for trading and communicating with their customers. End users may be traders, brokers, agents working in trading
houses/stock exchanges/brokerage firms/investment and wealth management companies.
End-users must read this guide before they start using the EON74.
Organization of this User Guide

This User Guide contains the following chapters:
• Chapter 1: Introduction - gives an overview of this document, its purpose, intended audience,
organization, terms and conventions used to present information.
• Chapter 2: Know Your EON74 - gives an overview of the product, information about DSS Keys, default
Key Map, Phone Menu of EON74.
• Chapter 3: Getting Started - describes the installation, configuration and system requirements for using
EON74.
Matrix EON74 User Guide 1

• Chapter 4: Using EON74 - provides step-by-step instructions and description about using this product like
making, receiving and managing calls.
• Chapter 5: Using Trading Floor Features - provides step-by-step instructions and description about
using the frequently used features of EON74.
• Chapter 6: Using Other Features - provides brief description and instructions for using the important
features offered by the ETERNITY. For detailed description, refer Features and Facilities in the
ETERNITY System Manual.
How to Read this User Guide

This document is organized in such a manner that you get familiar with the EON74. You will find all the information
you need, easily and quickly.
You may use the Table of Contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Access Codes
Access codes are strings of digits dialed by an extension to:
• Call another extension, Department Group.
• Grab a trunk line.
• Use a Feature, like Call Block, Call Forward.
To know more about Access Codes, see Access Codes under the chapter Features and Facilities in the
Although you can access/use various features of EON74 using the feature access codes, we have stressed on
using the DSS Keys for accessing the features throughout this User Guide. Before you start using your EON74, we
recommend you to assign DSS Keys to all the features you want to use. For instructions, see “Customizing EON74
Key Map”. If you want to use feature access codes, refer the respective feature under the chapter Features and
Facilities in the ETERNITY System Manual.
Conventions Used in this Guide

The following symbols have been used for notices to draw your attention to important things:
Note: to indicate something that requires your special attention or to remind you of something you might
need to do when you are using the system.
Caution: to indicate an action or condition that is likely to result in malfunction or damage to the system or
your property.
Warning: to indicate a hazard or an action that will cause damage to the system and or cause bodily harm
to the user.
Tip: to indicate a helpful hint giving you an alternative way to operate the system or carry out a procedure,
or use a feature more efficiently.
2 Matrix EON74 User Guide

Terminology used in this System Manual
The technical terms and Acronyms used in this guide are standard terms, commonly used in the telecommunication
and data communication industry.
The words 'ETERNITY', 'PBX' are used interchangeably and synonymously to mean the Matrix ETERNITY ME
PBX.
Some of the terms specific to this User Guide are defined below:
• Called party/Callee: the person to whom the call is made.
• Calling party/Caller: the person who makes a call.
• Remote Party: the person with whom you are in speech with. The remote party can be a called party or a
calling party.
• Trunks: analog and digital trunk lines from the PSTN, ISDN, Mobile and VoIP networks.
• Digital Key Phone (DKP): refers to EON, the proprietary digital key phone of Matrix.
• Station/Extension: it is the port of the PBX to which a telephone instrument is connected.
Related Documentation
You can find detailed information on ETERNITY, instructions for installing and configuring the DKP Card and using
the features and facilities of ETERNITY in the ETERNITY System Manual. The table below provides you the
reference to the relevant topics in the ETERNITY System Manual.
Where to find more information in the ETERNITY System Manual

Information About
Chapter Topics (sub-topics)
Purchasing Dealer Board License Features and Facilities License Management
Instructions on installing DKP Installing ETERNITY

The Digital Key Phone Card
Card in ETERNITY ME ME
Information and instructions

Installing ETERNITY The Main Distribution Frame (MDF)
related to the MDF
To know about configuring using

Configuring ETERNITY Configuring using Web-based GUI: Jeeves
Web based GUI: Jeeves
Instructions on accessing Jeeves Configuring ETERNITY Using Jeeves
Configuring EON74 parameters Configuring ETERNITY Configuring DKP Extensions
Customizing EON74 key map Configuring ETERNITY DSS Keys Programming
Trunk Access Codes Features and Facilities Access Codes
Using Access Codes Features and Facilities Access Codes
Call Hold feature Features and Facilities Call Hold

Configuring names and numbers
of frequently called parties in the Features and Facilities Abbreviated Dialing
Personal and Global directory
Dial by Name Features and Facilities Dial by Name
User Absent or Present status Features and Facilities User Absent/Present
Privacy feature Features and Facilities Privacy
Call Back feature Features and Facilities Auto Call Back
Assigning a Mailbox Configuring ETERNITY Configuring DKP Extensions
Installing ETERNITY
The Voice Mail System Card
ME
About Voice Mail System Configuring Voice Mail

All
System
Voice Mail Features All
Call Logs feature Features and Facilities Call Logs
Redial feature Features and Facilities Last Number Redial
Call Toggle feature Features and Facilities Call Toggle
3-Party Conference feature Features and Facilities Conference 3-Party
Multiparty Conference feature Features and Facilities Conference Multiparty
Dial-In Conference feature Features and Facilities Conference Dial-In
Priority feature Features and Facilities Priority
Call Transfer feature Features and Facilities Call Transfer
Auto Answer feature Features and Facilities Auto Answer
Set/Cancel Auto Answer using

Configuring ETERNITY Configuring DKP Extensions
GUI (Jeeves)
Auto Redial feature Features and Facilities Auto Redial
Barge-In feature Features and Facilities Barge-In
Call Forward feature Features and Facilities Call Forward
Call Pick Up feature Features and Facilities Call Pick Up
Call Taping feature Features and Facilities Call Taping
Conversation Recording feature Features and Facilities Conversation Recording
Cancel All Station Features Features and Facilities Cancel All Station Features
Department Call feature Features and Facilities Department Call
Do Not Disturb feature Features and Facilities Do Not Disturb
DSS Call Pick-Up feature Features and Facilities DSS Call Pick-Up
Toll Control feature Features and Facilities Toll Control
Dynamic Lock feature Features and Facilities Dynamic Lock
Hotline feature Features and Facilities Hotline

Interrupt Request feature Features and Facilities Interrupt Request
Last Caller Recall feature Features and Facilities Last Caller Recall
Live Call Supervision feature Features and Facilities Live Call Supervision
Paging feature Features and Facilities Paging
Meet Me Paging feature Features and Facilities Meet Me Paging
Raid feature Features and Facilities Raid
User Password feature Features and Facilities User Password
Quick Dial feature Features and Facilities Quick Dial
Using this Guide, we hope, you will be able to operate and make optimum use of your EON74. For any queries, you
may contact your dealer/reseller or the Matrix Customer Care or Matrix Support team.

CHAPTER 2 Know Your EON74
Overview of EON74
Matrix EON74, is a proprietary Digital Turret designed for those who aspire for maximum productivity during high
call volume and increased efficiency with minimum response time.
Matrix EON74 will work only with DKP8 and DKP16 cards of ETERNITY ME system and you must have a
Dealer Board license. To know more about License, see License Management feature in the ETERNITY
System Manual.
EON74 has two handsets and is equipped with 74 DSS Keys, out of which 41 keys are programmable. These are
cherry keys with inbuilt LED.
Front View
1 Ringer LED
2 LCD

3 Navigation Keys
4 Fixed feature Keys (non-programmable)
5 Non-Pagination Keys (programmable)
6 Dial pad
7 Pagination Keys (programmable)
8 Left Handset
9 Right Handset
10 Left Handset Control Keys
11 Right Handset Control Keys
12 Volume Decrease Key
13 Speaker Key
14 Volume Increase Key
Right Side View
3 2 1
1 Headset Mike Jack
2 Headset Speaker Jack
3 Handset Jack

Left Side View
1 2 3
1 Headset Mike Jack
2 Headset Speaker Jack
3 Handset Jack
Back View
1 Speaker
2 RJ11 Connector to connect EON74 to the DKP Port of the ETERNITY.
3 Power Adapter connector

Foot Stand
1 2
1 Footstand for 400 angle
2 Footstand for 600angle
LEDs
Ringer LED
EON74 has a single colour Ringer LED at the top left corner. It blinks Blue to indicate an incoming call or a waiting
call.
LEDs of DSS Keys
EON74 has 74 DSS Keys. 48 out of 74 DSS Keys are equipped with a single colour LED (Red).
See “Power ON EON74” for details on LED Indication.

Default Key Map
Default Key Map of EON74 is as under.
Cancel Key
Fixed Feature
LCD Keys (Non-Programmable)
Non-Pagination
Enter Key Keys (Programmable)
Navigation Keys
Pagination Keys Dial Pad

(Programmable)
Non-Pagination
Keys (Programmable)
Left Handset
Keys
Speaker &
Volume Keys
By default, the DSS Keys without labels are not assigned any feature or facility. For these keys to function, ask your
System Engineer to assign a feature or a facility according to your requirement first.
If you have access to the Jeeves of ETERNITY, you may assign a feature or a facility to the DSS Keys on your own.
See “Customizing EON74 Key Map”.

DSS Keys
EON74 has 74 DSS Keys. Broadly, it is classified as shown below.
Fixed Keys (Non-Programmable)
Key Number as
No. of Keys Type of Keys Description
per the Key Map
1 12 Dial Pad Keys 0 to 9, *, #
4 Navigation Keys ^, v, <, >
2 1 Enter Key (Selection Key) 
1 Cancel Key x
3 3 Page Keys Page1, Page2, Page3
1 Privacy Key Priv
4 1 User Status Key User Present/ User Absent
1 Name Key (Speed Dial Key) Name
5 2 Volume Control Keys +, -
6 1 Speaker Key Spk
7 2 On Hook Keys On Hook (Left and Right)
8 2 Hold Keys Hold (Left and Right)
9 1 Left Selection Key Left
10 1 Right Selection Key Right

Non-Pagination Keys (Programmable)
Key Numbers as
Key Label Type of Keys Description
per the Key Map
You can configure these keys as per

1 No Label (16 keys) Programmable
your requirement.
By default assigned to Auto Call

Call Back Programmable
Back. You may re-configure this key.
By default assigned to Voice Mail.

Voice Mail Programmable
You may re-configure this key.
By default assigned to Call Log.

Call Logs Programmable
By default assigned to Redial.

Rdial Programmable
By default assigned to Call Toggle.

2 Toggle Programmable
By default assigned to Conference.

Conf Programmable
By default assigned to Release.

Rel Programmable
By default assigned to Answer.

Ans Programmable
By default assigned to Transfer.

Trans Programmable

Pagination Keys1(Programmable)
Page Keys
Key Numbers as
“Page Keys” Type of Keys Description
per the Key Map
By default not assigned to any feature or facility. You

16 keys on Page1 Programmable
can configure these keys as per your requirement.

1 16 keys on Page2 Programmable

16 keys on Page3 Programmable
Function of Keys
Dial Pad Keys
EON74 has 12 Dial Pad Keys: 0-9, *, and #. Dial Pad Keys are used to dial a number.
You can also enter a name using the Dial Pad Keys. The following table illustrates the characters you can enter by
pressing a key consecutively.
Character that appears when the key is pressed

Key
pressed Four Five Six Seven Eight Nine
Once Twice Thrice
times times times times times times
1 . @ , - ? ! ' : 1
2 a b c A B C 2
3 d e f D E F 3
4 g h i G H I 4
5 j k l J K L 5
6 m n o M N O 6
1. Pagination Keys are the type of keys whose functionality changes with the change in the page. There are 16 such keys on each
page of EON74. Therefore, you can assign total 48 (16x3) different functions to the Pagination Keys of EON74. For more details,
see “Pagination”.

Character that appears when the key is pressed
Key
pressed Four Five Six Seven Eight Nine
Once Twice Thrice
times times times times times times
7 p q r S P Q R S 7
8 t u v T U V 8
9 w x y z W X Y Z 9
0 + - * / = % 0
# # (space)
Navigation Keys
EON74 has following Navigation Keys. You can use the navigation keys to move the cursor and scroll through the
Menu options.
The Enter Key:

To enter the Menu.
To make a selection in the Menu or to complete an action.
The Up Key:
To scroll upwards when navigating the Menu/sub-menu.
The Down Key:

To scroll downwards when navigating the Menu/sub-menu.
The Forward Key:

To move forward while dialing a number.
The Back Key:

To move backwards while dialing a number.
To go back one level in the Menu.
The Cancel Key:

To abort a function or process.
To exit a Menu.
Page Keys
EON74 has three Page Keys: Page1, Page2, Page3. Each Page has 16 programmable keys. Therefore, you have
total 48 (16x3) programmable keys, which you can assign to frequently called numbers or frequently accessed
features, as required. Each Page Key is equipped with an LED. The LED of the selected page will glow. See
“Pagination” for more details.
Selection Keys
EON74 has a Right Handset Selection Key and a Left Handset Selection Key.
• Press the Right Handset Selection Key to activate all the functions of the right handset.
• Press the Left Handset Selection Key to activate all the functions of the left handset.
The Selection Keys are equipped with LEDs. The LED of the selected handset will glow.

Volume Control Keys
EON74 has two Volume Control Keys: + and -.
When the phone rings,

• press + to increase the ringer volume.
• press - to decrease the ringer volume.
During speech,
• press + to increase the speech volume.
• press - to decrease the speech volume.
Speaker Key
The Speaker Key sets the call of the selected handset in speaker mode for hands-free operation. Using the
Speaker Key of EON74, you can toggle between the speaker mode and the handset mode while in speech with the
remote party. The Speaker Key is equipped with an LED. This LED will glow when the speaker is On.
On Hook Keys
EON74 has two On Hook Keys, one for each handset.
• Press the Left On Hook Key to disconnect all the active calls present on the left handset.
• Press the Right On Hook Key to disconnect all the active calls present on the right handset.
Hold Keys
EON74 has two Hold Keys, one for each handset.
• Press the Left Hold Key to put the remote party of the left handset on hold, during an on-going
conversation.
• Press the Right Hold Key to put the remote party of the right handset on hold, during an on-going
conversation.
See “Call Hold” for more details.
Name Key
The Name Key of EON74 enables you to dial the number of frequently called parties quickly by their names. To use
this facility of EON74, you must pre-configure the names and numbers of frequently called parties in a directory.
See “Dial by Name” for more details.
User Status Key

EON74 has a User Status Key. It indicates to the caller whether the user is Present or Absent. See “User
Password” for more details.
Privacy Key
The Privacy Key of EON74 enables you to restrict other callers from intruding in an ongoing conversation. Thus,
this key is used to maintain privacy during important calls. The Privacy Key is equipped with an LED. This LED will
glow when the Privacy is On. See “Privacy On” for more details.

CHAPTER 3 Getting Started
Protecting EON74 and Yourself

EON74 is an electronic device. When you handle any electrical or electronic equipment, you are in a situation that
could cause you bodily harm, besides damage to the product. So, before you handle any electronic equipment, you
must be aware of the safety hazards involved in handling such equipments and the standard practices for accident
prevention.
When using any telephone equipment, take every safety precaution to reduce the risk of fire, electric shock and
injury to persons.
Location
Do not place this product in any of the following locations:
• near a water source like a wash bowl, kitchen sink, laundry tub, near a swimming pool, or in a wet
basement.
• In places where dust, oil, corrosive fumes may come in contact with the system.
• Any area where it is exposed to direct sunlight, heat, excessive cold or humidity.
• On moveable or unstable surfaces, which may cause the product to fall and get damaged.
• Any area where shocks or vibration are frequent or strong.
• Near high frequency generating devices such as Electric Welder, Sewing Machine or and Microwave
Oven.
Power Supply
Check the voltage of your AC supply. EON74 should be operated between 100-240 VAC, 47-63Hz. Use only the
standard universal Power Adapter supplied with the phone. Damages to the phone caused by using other power
adapter are not covered by Matrix warranty.
Shock Hazard
To avoid electric shock:
• Insert the adapter into the socket carefully. Make sure that the power supply is turned off while plugging in
the adapter.
External Devices
• You may connect external devices like headset and mike of standard make and good quality to EON74.
Ensure that these devices have 3.5mm connectors.
• Matrix does not guarantee the performance of external devices that are not supplied by it.

Cleaning and maintenance
• Unplug this product from the wall outlet before cleaning.
• Do not use liquid cleaners or aerosol cleaners. Never spill liquid of any kind on the product.
• Use a dry cloth for cleaning.
Service and Repair

You must refer the product for servicing to a qualified service person under the following conditions:
• When the power supply cord or plug is damaged or frayed.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or water.
• If the product has been dropped or the cabinet has been damaged.
• If the product exhibits a distinct change in performance.
Installing EON74
Matrix EON74 is a proprietary Digital Turret for ETERNITY ME.
Matrix EON74 will work only with DKP8 and DKP16 cards of ETERNITY ME system and you must have a
Dealer Board license.
• Unpack EON74 and verify the package contents. The Package of EON74 contains:
• EON74 Unit.
• Footstand.
• Three Screws for attaching footstand.
• Power Adapter - 12VDC, 2A (Country Specific).
• Line Cord.
• Two Handsets with Push to Mute switch.
• Two Spring Cords for Handsets.
• A Warranty Card set.
• ETERNITY CD containing the EON74 User Guide.
Make sure the above listed items are present in the package. In case any of these items are missing or
damaged, contact the dealer/distributor from whom you have purchased it.

• Select an appropriate site to install EON74, considering the safety precautions listed earlier in this chapter.
A typical installation (wiring and connection) of EON74 is illustrated in the following diagram.
PWR RJ11
PWR RJ11 RJ11

PWR PWR RJ11
• Make sure the necessary wiring from the DKP Card of ETERNITY ME to the MDF is done.
For instructions on installing the DKP card in ETERNITY ME, see The Digital Key Phone Card under
Installing ETERNITY ME in the ETERNITY System Manual.
• Also make sure that the necessary wiring for the extensions, from the wall jack to the MDF, is done.
For instructions relating to MDF, see The Main Distribution Frame (MDF) under Installing ETERNITY in
the ETERNITY System Manual.
• Attach the footstand to EON74. You can attach the footstand in two ways as illustrated below.
Footstand at 40O Angle Footstand at 60O Angle

• Align the holes on the footstand with the footstand studs on the back of the phone and secure the footstand
with the three screws provided in the package.
• Mount the phone on a desk at a convenient location.
• Connect the handsets supplied in the package to the phone body.
• To connect the Left handset, on the left side panel marked , plug the handset cord into the RJ12
connector marked .
• To connect the Right handset, on the right side panel marked , plug the handset cord into the
RJ12 connector marked .
• You may connect a Headset and a Mike (not supplied with the phone), on the left and right side panels. To
connect the headset,
• Plug any standard stereo headset with 3.5mm connector into the headset jack, marked with the symbol
on the left/right panel of the phone.
• Also, connect a Mike (not supplied with the phone) into the mike connector marked with the symbol
on the left/right panel of the phone.
• Plug one end of the RJ11 cable supplied with the phone into the RJ11 connector on the back of the phone
body and the other end into the wall jack. The cable in the wall jack originates from the DKP card of the
ETERNITY through the MDF.
• Connect the Power Adapter to the power jack at the back of the phone and insert the power adapter plug
into a power outlet.

Power ON EON74
Make sure ETERNITY is powered on. Now, switch on the power supply to EON74. EON74 will communicate with
the ETERNITY. EON74 will take approximately 20 seconds to complete the initialization sequence.
LED Indication at Power On

At Power On, LED sequence of EON74 is as under.
Sequence Part/Interface Cadence Description
When the boot loader starts
Till auto-upgradation command is

Ringer LED 1 sec On - 1 sec Off received from the master (approx. 10
seconds.)
1 Backlight of LCD is turned on and will
display the following message:
LCD Display
Row 1: “Welcome to Matrix”
Row 2: “Booting....”
When the Application starts
Display the following message:

2 LCD Display Row 1: “MATRIX EON74 VxxRyy.zz”
Row 2: “Please Wait....”
Non-Programmable
Keys (Page1, Page2,
Page3, Privacy) and
3 1 sec On - Off All keys LEDs blink simultaneously
Programmable Non-
Pagination Keys (Key
33 to 41) LEDs
Programmable
Pagination Keys (Key 1
to 16) and
4 1 sec On - Off All keys blink simultaneously
Programmable Non-
Pagination Keys (Key
17 to 32)
Left Selection Key,

5 Right Handset Key, 1 sec On - Off All keys blink simultaneously
Speaker Key.
LCD Backlight will be turned Off when

6 LCD Display the HDLC link is established and
EON74 is identified by ETERNITY ME.
LED Indication during Normal Functioning
Ringer LED
The Ringer LED will blink Blue to indicate an incoming call or a waiting call.

LEDs of the Fixed DSS Keys
Key Description
The LED of the selected Page Key will glow continuous Red.
Page Keys The LED of the Page Key that is not selected will blink fast Red to indicate an incoming
call on the DSS Key assigned to a Station/Trunk.
The LED of the Privacy Key will glow continuous Red, when the privacy is turned On for
Privacy Key
a call.
Speaker Key The LED of the Speaker Key will glow continuous Red, when the Speaker is turned On.
The LED of the Left Selection Key will glow continuous Red, when you select the Left
Left Selection Key
Handset for call operations.
The LED of the Right Selection Key will glow continuous Red, when you select the Right
Right Selection Key
Handset for call operations.
LEDs of the Programmable DSS Keys

DSS Key assigned to a feature will glow continuous Red2, when the feature is enabled.
The LED indication for different call states of the DSS Keys assigned to Stations and Trunks is as under.
Key State Cadence
Idle Off
DSS Key assigned to the remote Ringing Fast Blinking

Station Busy Continuous On
Put on Hold Slow Blinking
Idle Off
Incoming call Fast Blinking

DSS Key assigned to the Trunk
Busy Continuous On
Put on Hold Slow Blinking
To start using the EON74, ask your System Engineer:
• to configure the EON74 parameters. For detailed instructions on configuring EON74 parameters, see
Configuring DKP Extensions under Configuring ETERNITY in the ETERNITY System Manual.
• to personalize the key map of EON74 according to your requirements. For detailed instructions on
customizing EON74 key map, see DSS Keys Programming under Configuring ETERNITY in the
If required, you may also customize the key map of EON74. For detailed instructions, see “Customizing EON74
Key Map”.
2. Only specific Features display activities through LED indications. To know more about such Feature keys, see DSS Keys Program-
ming in the ETERNITY System Manual.

LCD Display
EON74 has a display capacity of 6 lines x 24 characters. The LCD backlight of EON74 can be turned on and off as
well as adjusted for contrast and brightness from the Phone Settings of the Phone Menu.
In idle state, it displays the current day, date, month and time in the first line and the extension number and name of
EON74 user in the second line as shown below.
Tue 12 MAR 17:20

3001 James
During an active call, the LCD of EON74 will display the current day, date, month and time in the first line. In the
second line it displays the number and name of the calling/called party, duration of call and the handset selected for
receiving/making the call as shown below.
Tue 12 MAR 17:20

2001 Smith 00:25 L
When there are calls present on both handsets of EON74, the LCD will display the current day, date, month and
time in the first line. In second and third line it displays the number and name of the calling/called party, duration of
call and the handset selected for receiving/making the call as shown below.
Tue 12 MAR 17:21

2005 John 00:10 R
2001 Smith 00:45 L
The call you are currently in speech with, will always appear on the top. In other words, the call of the current
handset you selected will appear on the top. In this case, Right Handset call is selected last therefore, it appears on
the top. The Left Handset call will appear below.

Phone Menu
The EON74 has a Phone Menu, through which you can access the various call management features and
facilities, as well as configure the phone settings.
Navigating the Phone Menu

To navigate the menu,
• Press key to enter the phone menu when the phone is idle.
• Scroll using the Up/Down Navigation Key to reach the desired Menu option.
• Press the key to select the desired Menu option.

• Scroll using the Up/Down Navigation Key to reach the desired sub-menu option.
• Press the key to select the desired sub-menu option.
To exit menu,
• Press the key.
For example, to view Call Logs using Phone Menu,
• Press the key to enter the phone menu when the phone is idle.
• Scroll to Call Logs.
• Press the key.

• Scroll to desired Call Log: Missed, Answered, Dialed.
• Press the key to select the desired Call Log.

• The phone displays call log details: Name, Number, Date, Time.
• Press the key to view the number.
Similarly, you can access other features of EON74 using the Phone Menu.
The following features and facilities will appear in alphabetical order when you enter and scroll up/down the Menu
with the navigation keys.
Menu Option Description
Call Logs To view call history of internal and external Missed, Answered and Dialed calls.
You can also edit numbers in the call logs and store them in the Personal Directory.
Contacts To add, edit, delete names and numbers of contacts in the Global Directory Part 1.
Call Forward To set and cancel Call Forward-Busy, Call-Forward No Reply, Call-Forward-
Unconditional, and Follow Me.
Dynamic Lock To change the Toll Control level of the phone.
User Status To set User Present or User Absent.

Menu Option Description
Keypad Lock To lock the keypad of the phone (when the keypad is locked, the features Call Log,
Contact, Call Forward, Dynamic Lock, User Status, DND, Call Cost Display, Hotline,
Alarm, Background Music, Change User Password will not be accessible.)
Do Not Disturb To set/cancel Do Not Disturb on the phone, that is, block incoming internal and external
calls.
Call Cost Display To view the cost of calls made from the phone.
Hotline To set/cancel Hotline and Delayed Hotline.
Alarm To set/cancel Personalized and Automated Alarms.
Background Music To start/stop Background music on the phone.
Change User To change User Password (required for using certain features like Call Follow Me,
Password Dynamic Lock, DISA, Walk-In Class of Service, User Absent/Present, Hot Desk, Voice
Mail) and for customizing Phone Settings.
Phone Settings To customize settings of the phone such as Speech and Ringer Controls, LCD Display
settings (Brightness and Contrast, Backlight ON/OFF), Headset Connectivity, Call
Answering Mode (manual/auto answer).
Second Call Indication

When you are in an on-going conversation and there is a second incoming call, EON74 will indicate the second
incoming call. The second call indication depends on the type of Ringer Mode selected by you.
Ringer Mode - Ring if Idle
First Call Answer Mode Type of Second Call Indication
Second call indication, when the first call is on the Call Waiting Tone is played on the speaker and the LCD
Speaker displays the Caller ID of the Calling Party.
Second call indication, when the first call is on the Call Waiting Tone is played and the LCD displays the
Handset Caller ID of the Calling Party.
Second call indication, when the first call is on the Call Waiting Tone is played and the LCD displays the
Headset Caller ID of the Calling Party.
Ringer Mode - Ring Immediately
Second call indication, when the first call is on the Call Waiting Tone is played on the speaker and the LCD
Speaker displays the Caller ID of the Calling Party.
Second call indication, when the first call is on the Ring is played on the speaker and the LCD displays the
Handset Caller ID of the Calling Party.
Second call indication, when the first call is on the Ring is played on the speaker and the LCD displays the
Headset Caller ID of the Calling Party.

Ringer Mode - Ring After Delay
The LCD displays the Caller ID of the Calling Party as

Second call indication, when the first call is on the
soon as the call arrives and the Call Waiting Tone is
Speaker
played after the expiry of the Ring Delay Timer.

soon as the call arrives and there is a Ring on the
Handset
speaker after the expiry of the Ring Delay Timer.

soon as the call arrives and there is a Ring on the
Headset
speaker after the expiry of the Ring Delay Timer.
Ringer Mode - Silent

Only the LCD will display the Caller ID of the Calling Party.

Customizing EON74 Key Map
When EON74 is connected with ETERNITY, you can customize its key map as per your requirement using the web
based programming tool (Jeeves) of ETERNITY. To know more about Jeeves, see Configuring the system using
Web-based GUI: Jeeves under Configuring ETERNITY in the ETERNITY System Manual.
Before you start programming the DSS Keys of EON74, list the features/facilities that you want to assign to
the programmable Pagination and Non-pagination Keys.
Personalizing Key Map using Jeeves

For instructions on accessing Jeeves, see Using Jeeves under Configuring ETERNITY in the ETERNITY
System Manual.
• Open the browser (Internet Explorer 7 or later or Mozilla Firefox 3.5.1 or later) on the PC (Standalone or
LAN PC) to which the ETERNITY is connected.
• Enter the current IP address of Master Ethernet Port of ETERNITY on the address bar of the browser.
The Login page will open.
• Log in as System Engineer.
• Under Advanced Settings, click DKP Parameters.

• Go to the DKP Port to which EON74 is attached, say, DKP Port 009.
• Select Personalized as Key Map.
• Click Submit to save Key Map selection.
• Click the DSS Keys link.
• The default Key Map of EON74 opens.

• To assign a feature/function to a key, click the desired key. The options for the Functions to be Performed
by the key will open in a new window.
For example, to assign Hotline on a key.
• Select Feature as Function Type.
• Select Hotline as Offset.
• Click OK. The window will close. The new label will appear on the key.

• Similarly, to assign a TAC to a key to access a trunk line for making an outgoing call, select TAC as
Function Type.
• Select the desired Trunk Access Code as Offset.
• Click OK. The window will close. The new label will appear on the key.
• Repeat the same steps to configure other keys on this Key Map.
• When you have completed personalizing the key map, close the window.
• Click Submit to save.
Now, after you have finished customizing the Key Map of EON74, you can start using it.

CHAPTER 4 Using EON74
EON74 is a trading terminal designed for use in trade exchanges, hedge funds, brokers, power traders and similar
applications.
In trading business, traders have to handle multiple calls simultaneously. EON74 enables traders and dealers to
prioritize the incoming calls from investors and member firms and simultaneously make calls by pressing a single
button.
For efficient use, you must customize the key map of EON74 as per your requirement as shown in “Customizing
EON74 Key Map”.
EON74 has two handsets: Left Handset and Right Handset. By default, the Left handset is selected for call
operations. To use the Right Handset, you must press the Right Selection Key first and then make/receive calls.
Using dual handsets, you can converse with two different persons simultaneously.
You can also use Headset for making/receiving a call. If required you may also toggle between the Speaker mode
and the Handset mode by using the Speaker Key.
Making Calls
By default, the Left Handset is selected for making calls. To make calls using Right Handset, you must select the
Right Handset by pressing the Right Selection Key.
To make an internal call using the Left Handset:

• Lift the Left Handset.
• Dial a number.
• Talk.
• Press the Left On Hook Key to disconnect the call.
To make an external call using the Left Handset:

• Dial a Trunk Access Code (TAC) to grab a trunk.
• You will get the Dial Tone.
• Dial a number.
• Talk.

Default Trunk Access Codes (TAC) to dial external numbers:
• Users Worldwide: Dial 0/5/61/62/63/64
• Users in USA: Dial 9/5/81/82/83/84
Trunk Access Codes are programmable. To change the default Trunk Access Codes, refer Access Codes
under Features and Facilities in the ETERNITY System Manual.
You may use Headset instead of Handset for making a call.
To make an internal call using the Left Headset:

• Plug in the Headset and the Mike in the respective connectors of the Left panel.
• Dial a number.
• Talk.
To make an external call using the Left Headset:

• Plug in the Headset and the Mike in the respective connectors of the Left panel.
• Dial a Trunk Access Code (TAC) to grab a trunk.
• You will get the Dial Tone.
• Dial a number.
• Talk.
You may assign DSS Keys to the frequently called persons/organizations.
To make a call using a DSS Key:

• Press the DSS Key assigned to the frequently called person/organization.
• Talk.
Receiving Calls
The Ringer LED of EON74 will blink to indicate an incoming call. The LCD will also display the details of a new call.
You can receive a new call using the Left Handset or the Right Handset. You can also use a Headset to answer an
incoming call. If required, you may also toggle between the Handset mode and the Speaker mode.
By default, Left Handset is selected for receiving calls. To receive calls using Right Handset, you must select the
Right Handset by pressing the Right Selection Key.
To receive a call using the Left Handset:

• When there is a ring, lift the Left Handset.
• Press the DSS Key assigned to the ringing Trunk/Extension.
• Talk.
Similarly, you can also answer an incoming call using a Headset or a Speaker.
To receive a call using the Answer Key:

• When there is a ring, lift the Left Handset.
• Press the Answer Key.
• Talk.

Managing Calls
During an ongoing conversation, you can use various features and facilities of EON74 such as Call Hold, Call
Toggle, Conference, Call Transfer for efficient call management.
You can use both Left Handset and Right Handset for accessing the features and facilities of EON74.
However, instructions for using the features are provided with reference to the Left Handset throughout this
User Guide.
You can classify features of EON74 in two categories: Trading Floor Features and Other Features.
Trading Floor Features are the features frequently accessed by the traders in the trading business.
The Trading Floor Features supported by EON74 are listed below.

• “Dual Handsets”
• “Pagination”
• “Call Hold”
• “Quick Dial”
• “Dial by Name”
• “User Password”
• “User Status”
• “Privacy On”
• “Auto Call Back”
• “Voice Mail”
• “Call Logs”
• “Redial”
• “Auto Redial”
• “Call Toggle”
• “Conference 3-Party”
• “Conference Dial-In”
• “Conference Multiparty”
• “Release Calls”
• “Call Answer”
• “DSS Call Pick-Up”
• “Call Transfer”
Besides above listed features, EON74 supports all the subscriber features of ETERNITY.
Following features are described in brief in this User Guide.

• “Auto Answer”
• “Barge-In”
• “Call Forward”
• “Call Pick-Up”
• “Conversation Recording”
• “Cancel All Features”
• “Department Call”
• “Do Not Disturb (DND)”
• “Toll Control”
• “Dynamic Lock”
• “Hotline”
• “Interrupt Request (IR)”
• “Last Caller Recall”

• “Live Call Supervision”
• “Paging”
• “Meet Me Paging”
• “Mute”
• “Raid”
For more information on the above mentioned features and other subscriber features that are not given in this User
Guide, see Features and Facilities in ETERNITY System Manual.

CHAPTER 5 Using Trading Floor
Features
Considering its usage and users, Matrix EON74 offers following features which are specially designed for the
trading environment.
• Except Dual Handsets and Pagination, all other Trading Floor Features resembles features of
ETERNITY. In this chapter, we have provided brief feature description and steps to use a few of these
features. If you want detailed feature explanation, you must refer the respective feature in the
ETERNITY System Manual. To know where to find the relevant information, see “Related
Documentation” in the Introduction.
• You can use both Left Handset and Right Handset for accessing the features and facilities of EON74.
However, instructions for using the features are provided with reference to the Left Handset throughout
this User Guide.
Dual Handsets
EON74 has dual handsets, identified as Left Handset and Right Handset. The dual handsets allows you to
converse with two different customers simultaneously and that too without using conference. You can connect
handsets and headsets into the respective ports, on each side.
You can select the Left Handset and the Right Handset with the Left Selection Key and the Right Selection Key
respectively. By default, the Left Handset is selected.
If the Left Handset is already active then directly dial out the digits. To dial out a number from the Right Handset,
press the Right Selection Key first before dialing a number or pressing any key.
If the Right Handset is active and you want to dial out a number from the Left Handset, press the Left Selection Key
first before dialing the number or pressing any key.
Both, Left and Right Selection Keys are equipped with LEDs. The LED of the selected handset will glow.
To mute the ongoing conversation on a particular handset, a Push to Mute button is provided on each handset.
You can use headset instead of handset by plugging the headset and the mike in the respective connectors. During
an ongoing speech, you may toggle between the Speaker and the Handset/Headset and vice versa using the
Speaker Key.
Pagination
Pagination is a typical trading feature of EON74. Pagination allows you to assign more features/functions to keys
than the number of keys available to you. You can use the Pagination Keys for Quick Dials and one-touch access
to the features and facilities.

Each page of EON74 has 16 Pagination Keys, showing 16 key assignments at a time. You can assign, in all, 48 (16
keys x 3 pages) features/facilities in the three pages of 16 keys each. You can change the page using Page Keys
(Page1, Page2, Page3), without any interference with the existing calls and operations.
All 16 Pagination Keys are equipped with LEDs and removable transparent caps for the replaceable key labels.
The LED of the selected page will glow.
You can configure EON74 such that the keys of each page have different key assignments; for example, Hotline
Keys and Quick Dial Keys for accessing trunk lines on Page 1, Quick Dial Keys for calling clients and other
extension phones on Page 2, frequently accessed features/facilities on Page 3.
You can also configure EON74 such that certain keys of all three pages are assigned the same features, whereas
the remaining keys have a different assignment on each page; for example, you can assign Call Taping to Key 1,
Barge In to Key 2, Emergency Dialing to Key 3, on all three pages and assign different features/functions to other
keys on each page.
Decide your Pagination Key assignment, and ask your System Engineer to configure the Pagination Keys
according to your requirement.
Call Hold
EON74 has two Hold Keys, one for each handset. You can put the call of Left Handset and Right Handset on Hold
by using Left Hold Key and Right Hold Key respectively. When you put a call on hold, the LED of the Hold Key will
be turned on.
Call Hold feature enables you to put an ongoing conversation (with an internal or external number) on hold.
ETERNITY supports three types of Call Hold: Exclusive Hold, Global Hold, Consultation Hold.
• Exclusive Hold: An ongoing conversation is put on hold from EON74 and is retrieved from the same
EON74 that put it on hold.
• Global Hold: An ongoing conversation is put on hold from EON74 and is retrieved from another EON74
connected to the ETERNITY.
• Consultation Hold: An ongoing conversation is put on hold in order to perform further activity, such as
Call Transfer, Conference, Call Toggle.
• Using the Left Hold Key and Right Hold Key, you can put the remote party either on Exclusive Hold or
Global Hold. If you want to put the remote party on Consultation Hold, you must use the Transfer Key.
• Before using Call Hold feature, you must select the desired Default Call Hold Type in the System
Parameters page of the ETERNITY Jeeves.
To know more about this feature, see Call Hold under Features and Facilities in the ETERNITY System Manual.
To put the Left Handset call on Exclusive Hold, when Exclusive Hold is selected as Default Call Hold Type:
• Speech with the remote party.
• Press the Hold Key of the Left Handset.
• Go idle.
• Remote party is put on Exclusive Hold.

To put the Left Handset call on Exclusive Hold, when Global Hold is selected as Default Call Hold Type:
• Press the Hold Key of the Left Handset twice in quick succession within two seconds.
• Go idle.
To retrieve the Exclusive held call:

• Press the Hold Key of the Left Handset again.
To put the Left Handset call on Global Hold, when Global Hold is selected as Default Call Hold Type:
• Press the Hold Key of the Left Handset.
• Go idle.
• Remote party is put on Global Hold.
To put the Left Handset call on Global Hold, when Exclusive Hold is selected as Default Call Hold Type:
• Press the Hold Key of the Left Handset twice in quick succession within two seconds.
• Go idle.
To retrieve the call put on Global Hold from any EON74:

• Press the DSS Key assigned to the trunk/extension that is put on Hold.
Similarly, you can hold and retrieve the held call of the Right Handset.
Quick Dial
Quick Dial is a very useful feature for EON74 users. Using Quick Dial, EON74 users can quickly dial out the
numbers stored in Personal and Global Directory, by assigning DSS Keys to the frequently dialed/called numbers.
To be able to Quick Dial a number:

• The number must exist in the Personal or Global Directory assigned to your extension (EON74).
• Personal and Global Directory dialing must be allowed in the Class of Service of your extension (EON74).
• The DSS Keys of your EON74 must be configured with the Short Codes or Abbreviated Numbers that are
to be dialed out.
These short codes are derived from the Index numbers of the Personal Directory and the Memory Location
Index of the Global Directory.
To know more about this feature, see Quick Dial under Features and Facilities in the ETERNITY System
Manual.
To Quick Dial a number:

• Press the DSS Key assigned to the Quick Dial number.
• The number will be dialed out.
• Talk when the remote party answers.

Dial by Name
You can make outgoing calls to persons/organizations by dialing their names instead of numbers. Thus, you do not
have to remember telephone numbers of your customers.
The database for names used in Dial by Name is drawn from:

• the Personal Directory, which is assigned to each EON74, wherein up to 25 external party numbers along
with their names may stored.
• the Global Directory of ETERNITY, which is assigned to EON74 in its Class of Service (COS). The Global
Directory is a system-wide list of external party numbers and names. Up to 900 numbers can be stored in
this directory, and parts of the Global Directory (Part 1, 2, 3) can be assigned to each EON74 in its Class of
Service.
To use this feature, make sure the names and numbers of the frequently called parties have been configured in the
Personal/Global directory of the ETERNITY. To know more about the Personal directory and the Global directory,
see Abbreviated Dialing under Features and Facilities in the ETERNITY System Manual.
To know more about this feature, see Dial by Name under Features and Facilities in the ETERNITY System
Manual.
To use Dial by Name:

• Lift the Handset.
• Press the Names Key.
• You will get the prompt: Name.
• Enter the initial letter(s) of the contact’s name.
• The list of matching entries will appear on the LCD.
• Scroll to select the desired contact from the list.
• Press the Enter Key.
• The number will be out dialed.
If you have entered a wrong alphabet:

• Press the On Hook Key.
• Press the Names Key again
• Enter the initial letter(s) of the contact's name again.
User Password
You can protect your EON74 from an unauthorized use with the User Password. User Password is a 4-digit code.
The default User Password is 1111. You can change the User Password to any desired value, not exceeding 4
digits.
In case the extension (EON74) user forgets the password, it can be cleared and restored to the default value 1111
by the System Engineer. For instructions, see System Security - V10R11 and later in the ETERNITY System
Manual.
The User Password is also required to access and use certain features of ETERNITY, which are listed below.
• Call Follow Me
• Dynamic Lock
• Direct Inward System Access (DISA)
• Walk-In Class of Service
• User Absent/Present
• Hot Desk
• Phone Settings

• Mailbox of Voice mail
The extension user must change the default password for all the above listed features except: Phone Settings,
Mailbox of Voice mail.
The User Password for an extension can be changed only from that extension phone. Since the Mailbox can be
accessed using the default User Password, extension users who are assigned a mailbox are recommended to
change their User Password to prevent unauthorized access to their mailbox.
To know more about this feature, see User Password under Features and Facilities in the ETERNITY System
Manual.
To change the User Password:

• Press the DSS Key assigned to change the User Password.
You will be prompted to Enter the Old User Password.
• Enter the Current User Password. Enter the default User Password, if not changed.
You will be prompted to Enter the New User Password.
• Enter the new user password, not exceeding 4-digits.

• Confirmation Tone
User Status
You may sometimes want to leave your desk and do not want to set Call Forward or Do Not Disturb. In such cases,
incoming calls will continue to land on your EON74 and will go unanswered.
With the User Status (Absent/Present) feature, you can set User Absent on your phone. By doing so, you can block
all incoming external as well as internal calls from landing on your EON74. When you return to your desk, you can
set User Present and start receiving incoming calls again.
When you set User Absent, the top right corner of the LCD of your EON74 will display letter A.
To know more about this feature, see User Absent/Present under Features and Facilities in the ETERNITY
System Manual.
To change the User Status, you need to dial the 4-digit User Password. The system will not accept the
default User Password (1111). You must first change the default User Password. For instructions, see
“User Password”
To change the User Status:

• Press the User STS Key.
• Enter your current User Password.
• Scroll to select the desired option: User Absent/User Present.
• Confirmation Tone.
You can change the User Status using the Phone Menu also. See “Phone Menu”.

Privacy On
EON74 offers a facility to enter into the ongoing conversation of other agents by pressing the DSS Key assigned to
the trunk on which the call is present. However, sometimes you do not want other agents to intrude into your
conversation with the customer. To prevent this, you can use Privacy On feature.
Using Privacy On, you can restrict other agents from intruding into your ongoing conversation. Privacy On feature is
applicable only on the ongoing call on which it is set.
When the Privacy is turned on,

• the Privacy Key LED will glow.
• the callers trying to intrude into your ongoing conversation will get busy tone.
Privacy will be turned off,

• when the call is dropped.
• when the call is transferred.
• when the call is parked.
• when the call is included in a conference.
• when the call is raided.
When a call which has Privacy turned on is put on hold, ETERNITY will treat it as Exclusive hold even if the
default Call Hold Type is set as Global hold in the System Parameters.
To set Privacy:
• During an ongoing call, press the Privacy Key. The Privacy Key LED will turn on.
To cancel Privacy:
• During an ongoing call, press the Privacy Key again. The Privacy Key LED will turn off.
Auto Call Back

If you have dialed a number and the called extension is either busy or not responding, and you do not want to dial
that extension number repeatedly, you can set Auto Call Back for that extension number. Similarly, you can set
Auto Call Back on a Trunk, when the Trunk is busy.
You can set two types of Auto Call Back:

• Auto Call Back on Busy - when the called party you are trying is busy.
• Auto Call Back on No Reply - when there is no reply from the called party you are trying.
When you set Auto Call Back, the LED of the Call Back Key will glow.
To know more about this feature, see Auto Call Back under Features and Facilities in the ETERNITY System
Manual.
To set Auto Call Back on Busy:

• Press the Call Back Key on Busy Tone.
To set Auto Call Back on No Reply:

• Press the Call Back Key during Ring Back Tone.

To cancel Auto Call Back:
• Press the Call Back Key again.
Voice Mail
EON74 has a Voice Mail Key to access the Voice Mail System of ETERNITY. To be able to use Voice Mail, there
must be a Voice Mail System card installed in the ETERNITY and your EON74 must be assigned a mailbox.
See Configuring DKP Extensions under Configuring ETERNITY in the ETERNITY System Manual for
assigning a mailbox to your EON74.
The callers can record and leave a message in your mailbox, when you are not available/not responding. When
someone leaves a message in your mailbox, the LED of the Voice Mail Key will glow. You can retrieve this
message by accessing the mailbox.
To access your mailbox:

• Press the Voice Mail Key.
• Follow the VMS prompts.
• You will be able to listen to your messages.
To know more about the Voice Mail features, see Voice Mail Features in the ETERNITY System Manual.
Call Logs
EON74 stores the details of following types of calls in the Call Log:
• Missed calls
• Answered calls
• Dialed calls
The call history of each of the above types of calls is stored by Name, Number, Date, Time of the Call. The Call
Logs contain details of both internal as well as external calls made or received by the EON74 users.
The maximum number of calls that can be stored under each Call Log type is 20. The logs will be cleared
automatically using the First-In First-Out method, that is, the latest call detail will replace the record of the oldest
call detail.
Using Call Logs you can:

• view the call history: you can see the calls you missed, answered or dialed.
• make calls: you can call any number that you have missed, answered, or dialed.
• edit the numbers: you can change or modify the number in the Call Log.
This is useful when the CLI received and stored in the call log is not in the same format that is to be used
to make calls.
• save the numbers: you can store the external numbers in your Call Logs in the phone Personal Directory
for future use.
To know more about this feature, see Call Logs under Features and Facilities in the ETERNITY System Manual.
To view Call Logs:

• Press the Call Logs Key when the phone is idle.
• Scroll to Call Logs.

• Scroll to desired Call Log: Missed, Answered, Dialed.
• Press the Enter Key to select the desired Call Log.
• The phone displays call log details: Name, Number, Date, Time.
• Press the Enter Key to view the number.
• Press the Cancel Key to exit.
You can also view the Call Logs using the Phone Menu. See “Phone Menu”.
Whenever there is a missed call, the LED of the Call Logs Key will glow. When you press the Call Logs Key, EON74
will display the last missed call details.
To make calls using Call Logs:

• Repeat steps to view the desired Call Log.
• When the phone displays the number, press the Enter Key.
• The number will be dialed out.
To edit a Call Log Number (for external numbers only):

• Repeat the steps to view the Call Log.
• When the phone displays the number, press the Enter Key.
• Place the cursor under the digit to be deleted using the Forward/Back Navigation Key.
• Press the Cancel Key to delete a digit.
• To insert a digit, place the cursor at the desired place in the number string.
• Enter the desired digit using the dial pad.
• The digit will be inserted.
To store a Call Log Number in the Personal Directory:

• Repeat the steps to view the Call Log.
• Scroll to the desired Call Log type and press the Enter Key.
• Scroll to the number you want to store in the Personal Directory.
• Press the Down Navigation Key (v).
• Enter the name of the contact using the Dial Pad.
Redial
You can make a call to the last dialed number using the Redial feature.
To know more about this feature, see Last Number Redial under Features and Facilities in the ETERNITY
System Manual.
To use Redial:
• Press the Redial Key.
• The list of dialed numbers appear on the LCD.
• Scroll to select the desired number.
• The number will be out dialed.
Auto Redial
The Auto Redial feature retries dialing out a number automatically, if the dialed number is busy. It repeatedly
checks the busy line till it is free. When the called number becomes free, it rings.

Auto Redial saves the time and effort of repeatedly dialing the entire phone number over and over until the called
party becomes free.
To know more about this feature, see Auto Redial under Features and Facilities in the ETERNITY System
Manual.
To set Auto Redial:

• Press the DSS Key assigned to Auto Redial-Set on Busy Tone.
To cancel Auto Redial:

• Press the DSS Key assigned to Auto Redial-Cancel.
Call Toggle
Using Call Toggle, you can talk to two different persons alternately on the same handset. Call Toggle is also
referred to as Call Splitting.
You can toggle between:

• Two internal calls (that is, two EON74 connected to the same ETERNITY).
• An internal call and an external call (EON74 and trunk).
• Two external calls (two trunks).
To know more about this feature, see Call Toggle under Features and Facilities in the ETERNITY System
Manual.
To toggle between two calls:

• Speech with party 1.
• Press the Transfer Key.
• Party 1 is put on Consultation Hold.
• Press the DSS Key assigned to party 2.
• You are in speech with party 2.
• To talk with party 1, press the Call Toggle Key.
• You are in speech with party 1.
• To talk with party 2 again, press the Call Toggle Key again.
Conference 3-Party
Conference-3 Party (also referred to as Three-Way Calling) is a telephone call, in which the calling party can have
two other persons participating in the call.
A 3-Party Conference is initiated by dialing the number of the first person one wishes to talk to. The first person is
informed about the conference and put on Consultation Hold. The number of the second person one wishes to talk
to is dialed. When the second person answers, s/he is informed about the conference. Three-way speech is
established by pressing the Conference Key.
An established two-way speech can be converted into a conference by adding a second person, without
disconnecting the call with the first person. Thus, a 3-Party Conference may be planned or conducted on the spur
of the moment.

To know more about this feature, see Conference 3-Party under Features and Facilities in the ETERNITY
System Manual.
To conduct 3-Party Conference:

• Speech with Party 1 on trunk/extension.
• Press the Conference Key.
• Press the DSS Key assigned to Party 2.
• Speech with Party 2.
• Three-way speech is established.
When the Conference is established, the Conference Key LED will glow continuously and you will get a
message “Conference” on your phone display.
Conference Dial-In
Dial-In Conference is a multi-party conference held at a pre-defined time. You can schedule a Dial-In
Conference and inform other participants to join in the conference at the scheduled time. If you want to use this
feature, make sure a DSS Key has been configured for Dial-In Conference. See “Customizing EON74 Key Map”.
To know more about this feature, see Conference Dial-In under Features and Facilities in the ETERNITY
System Manual.
To schedule a Dial-In Conference,

• Press the DSS Key assigned to Dial-In Conference.
• The Schedule Conference menu appears on the LCD.
• Select the option to Schedule a Conference.
• Enter the Conference Number and the Conference Password.
To initiate/join the Dial-In Conference,

• Select the option to Include party in the Conference.
To cancel a Dial-In Conference,

• Select the option to Cancel (Terminate) the Conference.
After the Dial-In Conference has been initiated, it functions as a Multiparty Conference. Any participant can
be Included, Removed, Temporarily Leave, Rejoin the Conference or Permanently Leave the Conference.
See Conference Multiparty below.

Conference Multiparty
A Multi-party conference allows speech between more than three participants. The key difference between Dial-In
and Multi-party conference is that in a Dial-In conference participants can include themselves in the conference by
dialing into it without assistance, whereas in a Multi-party Conference the party initiating the conference must
include the participants by dialing their numbers. In a 3-party Conference, when you add the fourth participant, a
Multiparty Conference is initiated.
Any participant in a Multiparty Conference can Include a party, Remove a party, Leave conference temporarily,
Rejoin the conference or Cancel a conference.
To know more about this feature, see Conference Multiparty under Features and Facilities in the ETERNITY
System Manual.
To establish a Multiparty Conference:

• Press the DSS Key assigned to party 1. Speech with party 1.
• Party 2 is included in the conference. A 3-way speech is established.
• A Multiparty Conference is initiated.
• The Multiparty Conference menu appears on the LCD.
• Select the Include option to add party 4.
• Repeat the above steps to include the desired number of parties. You can add upto 21 participants in a
Multiparty Conference.
To temporarily leave from Multiparty Conference:

• While in Conference, press the DSS Key assigned to Temporarily Leave/Rejoin Conference.
Or
• While in Conference, press the Conference Key.
• Multiparty Conference menu appears on the LCD.
• Select the Temporarily Leave option.
To rejoin Conference:
• Press the DSS Key assigned to Temporarily Leave/Rejoin Conference.
Or
To remove a Party from Conference:

• Select the Remove option.
• Select the number of parties you want to remove and press the Enter Key.

To terminate Conference:
• While in Conference, press the DSS Key assigned to Terminate Conference.
Or
• Select the Terminate option.
To permanently leave the Conference:

Release Calls
You can disconnect the ongoing calls of EON74 either using the On Hook Key or the Release Key.
ON Hook Keys: EON74 has two On Hook Keys, one for each handset. You must use the Left On Hook Key to
disconnect all the calls present on the Left Handset and the Right On Hook Key to disconnect all the calls present
on the Right Handset.
Release Key: EON74 has one Release Key, which can be used to release the current call present on the selected
handset. If two or more active calls are present on the selected handset and you want to disconnect only the
current call you are in speech with, you must use the Release Key.
To disconnect call using the On Hook Key:

• Press the On Hook Key to disconnect all the calls present on the selected handset.
To disconnect call using the Release Key:

• Press the Release Key to disconnect the current call, you are in speech with.
Call Answer
You can answer an incoming call in two ways:
• pressing DSS Key assigned to trunk/extensions.
• pressing the Answer Key.
Answering call using DSS Key

You can assign a DSS Key to each trunk/extension so as to quickly access it for making and receiving calls. When
an incoming call is received on such a trunk/extension, you can press the relevant key and answer the call.
Answering call using Answer Key

You can also answer an incoming call by pressing the Answer Key.
If you are using the Answer Key to answer an incoming call and there are more than one incoming calls, the call
having the highest priority will be answered. Priority is the precedence given to trunks and extensions over others in
being answered. To know more about priority, see Priority under Features and Facilities in the ETERNITY
System Manual.
Call Answer feature enables you to quickly answer the incoming call during high call traffic. This feature of EON74
saves your time and effort for answering the call. The incoming call will be answered as per the last
mode—Handset, Headset, Speaker—selected for receiving or making the call.

To answer an incoming call:
• Press the DSS Key assigned to the trunk/extension.
• Talk
Or
• Press the Answer Key.

• Talk.
• Press the On Hook Key to disconnect the call.
DSS Call Pick-Up

DSS Call Pick-Up allows you to answer calls ringing on other extensions or incoming calls on trunks by pressing
the DSS Keys assigned to those extensions/trunks on your phone.
ETERNITY offers two types of DSS Call Pick-Up:

• DSS Call Pick-Up-Station - internal or external calls ringing on any extension, can be picked-up by
pressing the DSS Key assigned to that extension.
• DSS Call Pick-Up-Trunk - incoming calls on any trunk, for any extension can be picked-up by pressing
the Key assigned to that trunk.
• You can pick up calls ringing on other Extensions or Trunks only when the calls are in ringing state.
• If multiple calls are ringing on an extension/trunk, when you press the DSS Key assigned to that
extension/trunk, you will be connected to the ringing call with the highest priority. See Priority feature
in ETERNITY System Manual.
To know more about this feature, see DSS Call Pick-Up under Features and Facilities in the ETERNITY System
Manual.
To use DSS Call Pick-Up-Station:

• When the DSS Key assigned to the station blinks fast, press the DSS Key.
• You are in speech with the calling party.
• Talk.
• Press the On Hook Key to disconnect.
To use DSS Call Pick-Up-Trunk:

• When the DSS Key assigned to the trunk blinks fast, press the DSS Key.
• You are in speech with the calling party.
• Talk.
Call Transfer
Call Transfer enables you to relocate an existing call from an extension or external number to another extension or
to an external number. Calls can be transferred after notifying the other extension/external number about the
transfer or can be transferred directly without any notification.

The types of Call Transfer offered by ETERNITY are:
• Call Transfer - Screened: The EON74 user puts the ongoing call on Consultation Hold, dials the desired
party's number, and informs the desired party of the impending transfer. If the desired party chooses to
accept the call, the call is transferred.
• Call Transfer - While Ringing: The EON74 user puts the ongoing call on Consultation Hold, dials the
desired party's number and transfers the call when the desired party's extension starts ringing.
This feature is used when the EON74 user have another waiting call and he/she cannot wait for the
desired party to answer.
• Call Transfer - On Busy: The EON74 user puts the ongoing call on Consultation Hold, dials the desired
party's number and transfers the call even if the desired party is busy in speech with another person. The
busy extension gets intrusion tone and can choose to answer the intruding (transferred) call.
• Call Transfer - Trunk-to-Trunk: The EON74 user can transfer one external call to another trunk line. The
EON74 user puts the external caller on Consultation Hold, dials the desired party's number, and transfers
the call after or without notifying the desired party of the impending transfer.
• Blind Transfer to Voice Mail: The EON74 user puts the caller on Consultation Hold, dials the feature
access code for Blind Transfer to Voice Mail, dials the desired party's number, and transfers the call. The
call is transferred to the mailbox assigned to the desired party. The caller may leave a message in the
mailbox.
To know more about this feature, see Call Transfer under Features and Facilities in the ETERNITY System
Manual.
To transfer a call to another extension (internal transfer):

• Dial the extension number to whom the call is to be transferred.
• Speech with the dialed extension.
• Press the Transfer/On Hook Key.
To transfer a call to the busy or ringing extension (internal transfer):

• Dial the extension number to whom the call is to be transferred.
• If the dialed extension is busy/ringing, press the Transfer/On Hook Key.
To transfer a call to the external number (external transfer):

• Press the DSS Key assigned to the external party.
• Speech with the external party.
To transfer a call to the Voice Mail:

• Press the DSS Key assigned to Blind Transfer to VMS.
• Dial desired party's extension number.

CHAPTER 6 Using Other Features
• EON74 supports all the subscriber features of ETERNITY. We have given brief feature description and
steps to use these features in this chapter. However, if you want detailed feature explanation, you must
refer ETERNITY System Manual. To know where to find the relevant information, see “Related
Documentation”.
• You can use both Left Handset and Right Handset for accessing the features and facilities of EON74.
However, instructions for using the features are provided with reference to the Left Handset throughout
this User Guide.
• We recommend you to make a list of features you want to use and ask your System Engineer to assign
a DSS Key to all those features. For instructions, see“Customizing EON74 Key Map”.
Auto Answer
Auto Answer allows you to answer incoming calls without any manual interventions. This feature is very useful in
trading business as in such establishments the volume of calls is very high. It saves the effort of picking up the
handset or pressing the Speaker Key repeatedly.
To know more about this feature, see Auto Answer under Features and Facilities in the ETERNITY System
Manual.
You cannot assign a DSS Key to set/cancel Auto Answer.
You can set Auto Answer:

• using the Phone Menu.
Or
• using ETERNITY Jeeves (GUI).
To set Auto Answer using the Phone Menu:

• Scroll down to the Phone Settings.
• Enter Your User Password (default: 1111).
• Scroll down to Auto Call Answer.
• Select the appropriate Auto Answer Timer. You can select from 1 second to 9 seconds.
• Scroll to the desired option and press the Enter Key.

To cancel Auto Answer using the Phone Menu:
• Scroll down to the Phone Settings.
• Enter Your User Password (default: 1111).
• Scroll down to Manual Call Answer.
To set/cancel Auto Answer using ETERNITY Jeeves (GUI), see Configuring DKP Extensions under Configuring
ETERNITY in the ETERNITY System Manual.
Barge-In
Barge-In allows you to break into an ongoing conversation between two extension users or, between an extension
user and a remote party.
ETERNITY offers flexibility to allow/deny Barge-In feature to the extension users. It also provides the flexibility to
prevent conversations of the extension users from being barged in, referred to as Privacy against Barge-In.
To know more about this feature, see Barge-In under Features and Facilities in the ETERNITY System Manual.
To use Barge-In, when the dialed extension is busy:

• Press the DSS Key assigned to Barge-In.
• You will get Ring Back Tone.
• Dialed Extension will get beeps.
• Wait for the system to connect you to the Dialed Extension.
• Speech with Dialed Extension.
Call Forward
You can forward your calls to another extension, an external number, Voice Mail or a Department Group, when you
are away from your desk and do not want to miss calls landing on your EON74.
ETERNITY offers the following forwarding options:

• Unconditionally - calls are forwarded to the destination phone number automatically without waiting for a
response from the called party's phone.
• If Busy - calls are forwarded to the destination phone number, when the called party's phone is busy.
• If No Reply - calls are forwarded to the destination phone number, when the called party does not answer
the phone.
• If Busy or No Reply - calls are forwarded to the destination phone number when the called party's phone
is either busy or does not reply.
• Dual Ring - when calls are forwarded to another phone number. Both phones, that is, the source phone
(whose calls are forwarded) as well as the destination phone (on which calls are forwarded) will ring. You
can answer from either extension.
Dual Ring is useful to those who may have to be present at two different places frequently. As it is
cumbersome to forward the calls from one extension to another and cancel it repeatedly, you can set Dual
Ring, so that you can attend to your calls at either place.

To know more about this feature, see Call Forward under Features and Facilities in the ETERNITY System
Manual.
To Forward Calls-Unconditionally to Internal Number:

• Press the DSS Key assigned to Call Forward.
• Scroll to Forward Unconditionally and press the Enter Key.
• Enter the number of destination Extension/Department Group/VMS.
To Forward Calls-Unconditionally to External Number:

• Scroll to Forward Unconditionally and press the Enter Key.
• Enter the Trunk Access Code-External Number-#*.
To Forward Calls-If Busy to Internal Number:

• Scroll to Forward On Busy and press the Enter Key.
To Forward Calls-If Busy to External Number:

• Scroll to Forward On Busy and press the Enter Key.
• Enter the TAC-External Number-#*.
To Forward Calls-If No Reply to Internal Number:

• Scroll to Forward On No Reply and press the Enter Key.
To Forward Calls-If No Reply to External Number:

• Scroll to Forward On No Reply and press the Enter Key.
To Forward Calls-If Busy or No Reply to Internal Number:

• Scroll to Forward On Busy/No Reply and press the Enter Key.

To Forward Calls-If Busy or No Reply to External Number:
• Scroll to Forward On Busy/No Reply and press the Enter Key.
To set Call Forward-Dual Ring:

• Scroll to Dual Ring and press the Enter Key.
• Scroll to Dual Ring On and press the Enter Key.
To set Call Forward-Dual Ring:

• Scroll to Dual Ring and press the Enter Key.
• Scroll to Dual Ring Off and press the Enter Key.
To cancel Call Forward,

• Press the DSS Key assigned to Call Forward again.
You can also set/cancel Call Forward using the Phone Menu. See “Phone Menu”.
Call Pick-Up
Call Pick-Up allows you to answer calls ringing on other extensions from your EON74; without physically going to
the ringing extensions. You can pick up both internal and trunk calls ringing on other extensions.
ETERNITY offers two types of Call Pick-Up:

• Call Pick-Up - Group - extensions are assigned to Pick-Up Groups. Any extension in a Pick-Up Group
can answer calls ringing on other extensions within the same group only.
• Call Pick-Up - Selective - calls ringing on any extension of the system can be answered.
Call Pick-Up will fail if,

• the ringing extension goes into idle state.
• the call ringing on the extension is an Auto Call Back request.
• the call ringing on the extension is an Alarm Call.
To know more about this feature, see Call Pick Up under Features and Facilities in the ETERNITY System
Manual.
To pick up a ringing extension within your group:

• Press the DSS Key assigned to Call Pick-Up Group.
• Talk.

To pick up one of several ringing extensions or the extension that is not in your group:
• Press DSS Key assigned to Call Pick-Up Selective.
• Dial the number of the Extension you want to pick up.
• Talk.
Conversation Recording
Conversation Recording allows you to record your talk with other extension users or external parties, after or
without informing the opposite party.
This feature can be used to record verbal agreements, important discussions, instructions, interviews, client
requirements, take or place orders.
For this feature to work, a VMS Card must be installed in ETERNITY and your Extension (EON74) must be
assigned a mailbox for recording conversations.
• Use this feature in accordance with the local privacy laws.

• Matrix Comsec is not responsible for any mis-/abuse of this feature by users.
To know more about this feature, see Conversation Recording under Features and Facilities in the ETERNITY
System Manual.
To record a conversation:
• You are in speech with another extension/external number.
• Press the DSS Key assigned to Conversation Recording.
• You will get beeps (if enabled).
• Speech with party re-established.
• Recording starts.
• Press the On Hook Key, after conversation ends.
To listen to a recorded conversation:

• Follow the Voice Mail Prompts.
• Listen to the recorded conversation2.
Cancel All Features

You can cancel the following features of ETERNITY set/enabled on your EON74.
• Auto Answer
• Auto Call Back
• Auto Redial
• Background Music
• Call Forward
• Do Not Disturb
• Hot Line
• Trunk Reservation
• Walk-In Class of Service
To know more, see Cancel All Station Features under Features and Facilities in the ETERNITY System
Manual.
2. Conversations are recorded as New Messages. So, follow the voice mail prompts for listening to New Messages.

To cancel the above mentioned features:
• Press the DSS Key assigned to Cancel All Features.
Department Call
Department Call enables you to group together extensions in a particular department so that callers can reach
anyone in the department by dialing a common access code assigned to the department.
Calls made to such groups of extensions are called Department Calls and the Access Code used to make a
Department Call is called Department Number.
Callers can also reach individual extensions in a Department Group by dialing the extension number.
ETERNITY supports the formation of 16 Department Groups. Each Department Group can also be assigned a
mailbox for voice mail, which any member extension can access. Each Department Group can forward its calls to
an extension or to its voice mail, or to another Department Group.
To know more, see Department Call under Features and Facilities in the ETERNITY System Manual.
To make a Department Call:

• Press the DSS Key assigned to the Department Group.
• You will get Ring Back Tone.
• Talk.
When there is a new message in the Department Group mailbox, the LED of the Voice Mail Key will glow. To
access the Department Group mailbox:
• VMS informs you about new message(s) in your Department Group mailbox and Personal Mailbox.
• Follow Voice Mail prompts to access Department Group mailbox.
• You will be able to listen the messages.
You can also forward calls of your Department Group to an extension or a voice mail.
To forward calls of your Department Group:

• Press the DSS Key assigned to the Call Forward Department Group.
• Enter the Department Group Number whose calls are to be forwarded.
• Scroll to select the desired Call Forward Type.
• Enter the Destination number (extension number or voice mail), where calls are to be forwarded.
Do Not Disturb (DND)

You can set Do Not Disturb (DND) on your EON74 to restrict incoming calls from landing on your extension. This
feature is useful when you are in a meeting or doing an important work that requires undivided attention.

When DND is set, calls from other extensions will be barred. However, you would continue to receive:
• Alarm calls.
• Reminder calls.
• Auto Call Back calls.
Also, you can:

• use all the features of ETERNITY.
• make Outgoing calls.
• make Internal calls to other extensions.
To know more about this feature, see Do Not Disturb under Features and Facilities in the ETERNITY System
Manual.
To set DND:
• Press the DSS Key assigned to DND.
• Scroll to select desired DND message from the list.
• Do Not Disturb
• Unavailable
• In a Meeting
• In a Conference
• Try on Mobile
• On Vacation
• On Business Trip
• Out of Office
• With a Guest
To cancel DND:
• Press the DSS Key assigned to DND again.
You can also set/cancel DND using the Phone Menu. See “Phone Menu”.
Toll Control
Toll Control feature enables the System Engineer to configure ETERNITY in such a way that each of its extension
users can be assigned different calling permissions referred to as Call Privilege.
Call Privilege Types

ETERNITY supports following types of Call Privileges:
• No Calls: Dialing of all external numbers is restricted. Only internal (extension-to-extension) calls are
allowed.
• Local Calls: Dialing of outgoing calls to Local area numbers, in addition to internal calls, is allowed. It is
possible to restrict calls to certain local numbers. For this Call Privilege Type, System Engineer must
configure the Local Numbers list.
• Regional Calls: Dialing of outgoing calls to regional numbers is allowed, in addition to internal and local
calls. It is possible to restrict calls to certain regions. For this Call Privilege Type, System Engineer must
configure the Regional Numbers list.

• National Calls: Dialing of domestic, long-distance numbers within the country is allowed, in addition to
internal and regional calls. You can also restrict calls to certain parts of the country. For this Call Privilege
type, System Engineer must configure the National Numbers list.
• International Calls: Dialing of international numbers is allowed, in addition to local area, long distance
and internal numbers. You can also restrict calls to certain countries. For this Call Privilege type, System
Engineer must configure the International Numbers list.
• All Calls: Dialing of all types of numbers - local, regional, national, international- is allowed, without any
restriction.
• Limited Calls: Dialing of only specific Telephone numbers (local, regional, national or international) is
allowed. By applying this Call Privilege Type, you can allow and restrict dialing of telephone numbers
starting with a particular digit, or a particular area code. For this Call Privilege type, System Engineer must
configure a list of the Limited Numbers that are to be allowed or denied. You can configure three such
Limited Numbers lists.
Toll Control Levels

ETERNITY supports four Toll Control Levels: 0 to 3. For each Toll Control Level, a Call Privilege is defined. The
system applies the Toll Control Level set for your extension.
• Toll Control - Level 0 is based on Time Zone, wherein the Call Privilege Type must be defined for each
Time Zone, that is, Working Hours, Break Hours and Non-Working Hours.
For instance, you may define All Calls as Call Privilege for Working Hours, Local Calls as Call Privilege
for Break Hours and No Calls as Call Privilege for Non-Working Hours. By default, Call Privilege All Calls
is selected for all three Time Zones.
• Toll Control - Level 1 is not based on Time Zones. By default, the Call Privilege Type for this level is
Local Calls.
• Toll Control - Level 2 is not based on Time Zones. By default, the Call Privilege Type set for this level is
National Calls.
• Toll Control - Level 3 is not based on Time Zones. By default, the Call Privilege Type set for this level is
No Calls.
The System Engineer can redefine the Call Privilege for each of the above Toll Control Levels according to the user
requirements. Toll Control feature forms the basis of Dynamic Lock.
To know more about this feature, see Toll Control under Features and Facilities in the ETERNITY System
Manual.
Dynamic Lock
Dynamic Lock allows you to change the Toll Control Levels (Calling Permissions) of your extension on your own.
With this feature, you can prevent misuse of outgoing call facility from your extension in your absence.
As described above in Toll Control, there are four types of Toll Control Levels (0 to 3), that can be set on your
phone. For each Toll Control Level, a Call Privilege Type is set by the System Engineer. You will have the calling
permissions as defined in the Toll Control Levels set for your extension.

If you have Dynamic Lock feature enabled in your Class of Service, you can change the Toll Control Level set for
your extension. You can change Toll Control Level in two ways:
• Manually: you can change the Toll Control Level of your extension whenever you want using the “Phone
Menu” or by dialing the feature access code (141).
• Automatically: you can change the Toll Control Level of your extension for the period of Dynamic Lock
Timer. You can set this Timer to the desired number of minutes. On the expiry of this Timer, the system
restores the original Toll Control Level assigned to your extension.
The changing of Toll Control level requires you to dial the 4-digit User Password. The system will not
accept the default User Password (1111). You must first change the default User Password. For
instructions for changing User Password, see “User Password”.
To know more about this feature, see Dynamic Lock under Features and Facilities in the ETERNITY System
Manual.
You can set Dynamic Lock—Manual and Automatic— from your own extension. You must first set the Dynamic
Lock Timer and then change the Dynamic Lock Level. To set Dynamic Lock-Manual, you must set the Dynamic
Lock Timer to 00.
To set Auto Dynamic Lock:

• Press the DSS Key assigned to Dynamic Lock.
• Scroll to select Change Lock Timer.
• Enter the User Password.
• Set the desired Lock Timer in minutes. Valid range is 01-99 minutes.
To set Manual Dynamic Lock:

• Scroll to select Change Lock Timer.
• Set the Lock Timer to 00 minutes.
To set Dynamic Lock Level:

• Select Change Toll Control Level.
• You will be prompted to enter the User Password.
• Scroll to select the desired Toll Control Level.

Recall that,
• When the Dynamic Lock-Manual is set (Timer set to 00), you must restore the previous Toll Control
Level manually using Phone Menu or by dialing the feature access code (141).
• When Dynamic Lock-Automatic is set (Timer set to desired number of minutes), the system will restore
the previous Toll Control Level at the end of the Timer.
You can set/cancel Dynamic Lock and change the Dynamic Lock Timer using the Phone Menu also. See “Phone
Menu”.
Hotline
The Hotline feature connects the EON74 user immediately to a particular number or trunk, on going Off Hook.
You can set Hotline to connect immediately to another extension, to a Department Group, to an external number or
to an outgoing trunk.
Hotline set for external numbers and outgoing trunks is referred to as Hot Outward Dialing.
ETERNITY offers two types of Hotline/Hot Outward Dialing:

• Immediate: As soon as the EON74 user goes Off Hook, s/he gets connected to the desired hotline
extension number, department group, external number, or outgoing trunk. For this the Hotline Timer must
be set to 00 seconds (default: 3 seconds).
• Delayed: When the EON74 user goes Off Hook, the system plays Dial Tone and waits for the Hotline
Timer (default: 3 seconds). On the expiry of this timer, it connects the EON74 user to the desired hotline
extension number, department group, external number or outgoing trunk.
To know more about this feature, see Hotline under Features and Facilities in the ETERNITY System Manual.
To set Hotline for an Extension/Department Group:

• Press the DSS Key assigned to Hotline.
• Scroll to select Set Hotline: Stn/ Dept and press the Enter Key.
• Enter the Extension/Department Group Number.
To set Hot Outward Dialing for Trunk:

• Scroll to select Set Hotline: OG Trunk and press the Enter Key.
• Enter the Trunk Access Code (TAC).
To set Hot Outward Dialing to External Number:

• Scroll to select Set Hotline: Ext Num and press the Enter Key.
• Enter the Trunk Access Code (TAC).
• Enter External Number- #*

To set Hotline Timer:
• Scroll to select Set Hotline Timer and press the Enter Key.
• Enter Hotline Timer: 000-255 seconds.
To Cancel Hotline/Hot Outward Dialing:

• Press the DSS Key assigned to Hotline again.
• Scroll to select Cancel Hotline and press the Enter Key.
You can also set/cancel Hotline using the Phone Menu. See “Phone Menu”.
Interrupt Request (IR)

Using Interrupt Request feature, you can break into an on-going conversation of other extension users after
intimating them about the interruption.
Interrupt Request works only,

• if the dialed extension is busy. The dialed extension may be busy with another extension or trunk (external
number).
• if the user about to be interrupted is in a two-way normal speech with another extension user or an external
party.
Interrupt Request will not work if the busy signal is due to the user being Off-hook, or in the middle of dialing, or
accessing a feature of ETERNITY. Also, if Privacy against Interrupt Request is enabled for an extension, it cannot
be interrupted.
To know more about this feature, see Interrupt Request under Features and Facilities in the ETERNITY System
Manual.
When the dialed extension is busy:

• Press the DSS Key assigned to Interrupt Request.
• You will get the Ring Back Tone and the dialed extension will get beeps.
• Called extension answers the call - you will be in speech with the called extension.
Or
• Called extension does not answer the call - your call will be disconnected.
Last Caller Recall

ETERNITY offers a facility—Last Caller Recall— to trace the extension that last made the call to your extension
(EON74).
To know more about this feature, see Last Caller Recall under Features and Facilities in the ETERNITY System
Manual.
To make a call to the last caller:

• Press the DSS Key assigned to Last Caller Recall.
• The system will dial out the extension number that last called your extension.

Live Call Supervision
Using Live Call Supervision, you can know the last external number dialed by another extension, when that
extension is in speech with an external party.
To know more about this feature, see Live Call Supervision under Features and Facilities in the ETERNITY
System Manual.
To supervise a live call:

• Press the DSS Key assigned to Live Call Supervision.
• Enter the Extension number to be supervised.
• The last external number dialed by the extension being supervised appears on the LCD.
Paging
Paging allows you to make announcements to a group of extension users and public announcements over a Public
Address System (PAS). This feature enables you to deliver a message to a mass of people at once.
ETERNITY supports two types of paging:

• Internal Paging: Announcements are made on the extensions (DKP/Extended IP Phone) of ETERNITY.
• External Paging: Announcements are made on a Public Address System (PAS) connected to the Analog
Output Port of ETERNITY.
For both types of Paging, the extensions which are to be paged and the Analog Output Port to which the PAS is
connected must be included in 'Page Zones'.
You can page any Digital Key Phones, Extended IP Phones or Open SIP Phones. The Open SIP Phones on which
you are paging must support Call-Info or Alert-Info header for Paging. Paging is a one-way communication. As the
mic of the paged extensions is muted during Paging, the users of the paged extensions cannot reply back to the
paging extension.
To know more about this feature, see Paging under Features and Facilities in the ETERNITY System Manual.
To make an announcement:
• Press the DSS Key assigned to Paging.
• Enter the Page Zone Number.
• Make your announcement.
• Press the On Hook Key at the end of your announcement.
Meet Me Paging
While a Paging announcement is being made, any extension user of ETERNITY can get connected to the Paging
extension, by dialing the Meet Me Paging feature code (1093) and the number of the Paging extension.
Paging is an announcement made to a group of extensions within a Page zone. Extension users, (including those
who are outside the Page zone) who want to use Meet Me Paging to answer the Paging call, must know the
number of the Paging extension.
Meet Me Paging can be used only if the Paging call is active. Therefore, extension users who are paging must keep
their call active, if they want their call to be answered using Meet Me Paging.
To know more about this feature, see Meet Me Paging under Features and Facilities in the ETERNITY System
Manual.

To answer a Paging call, while the announcement is being made:
• Press the DSS Key assigned to Meet Me Paging.
• Dial the number of the paging extension.
• You will be connected to the Paging extension user.
Mute
Mute helps you to disconnect the speech transmission path in the middle of a conversation. However, you can still
listen to the opposite party because the receiving path remains connected. This feature is useful when you want to
consult someone in the middle of a conversation, but do not want the opposite party to listen to your discussion.
You can Mute a call before making a call or during speech.
To know more about this feature, see Mute under Features and Facilities in the ETERNITY System Manual.
To use this feature, ask your System Engineer to configure the DSS Key for Mute.
To mute a call before making the call:

• Press the DSS Key assigned to Mute.
• Dial the desired number.
To mute a call during speech:

• Press the DSS Key assigned to Mute during speech.
To resume an outgoing speech:

• Press the DSS Key assigned to Mute again.
Raid
Raid allows you to interrupt a telephone conversation between two extension users or an extension user and an
external caller, turning the conversation into a three-way call. You may choose to play warning beeps to the
extension user, when you raid and enter into a three-way speech.
Raid works only if the dialed extension is busy in a two-way speech. The two-way speech may be with another
extension or with an external number on a trunk. You cannot Raid on Trunks, that is, the external number which is
in a two-way speech with an extension.
Raid will not work if Privacy against Raid is enabled in the Class of Service of the extension being raided. See
Privacy under Features and Facilities in the ETERNITY System Manual for more details.
The extension using Raid must have higher Priority assigned to it than the extension being raided. See Priority
under Features and Facilities in the ETERNITY System Manual for more details.
To know more about this feature, see Raid under Features and Facilities in the ETERNITY System Manual.
When the dialed extension is busy:

• Press the DSS Key assigned to Raid.
• 3-way speech is established.

Appendix
Product Specifications
Compatible PBX Matrix ETERNITY ME Series
Display 6x24 Characters LCD
Handset Dual Handsets with Push-to-Mute Switch
Handset Interface RJ12
Headset/Mike Interface 3.5mm Mono Jack
25.4x28.45x20.0 cm (40°)
Dimension (WxHxD)
25.4x28.45x24.6 cm (60°)
Mounting Angle 40° and 60°
Enclosure 1.0 mm thickness MS
Power Supply 12VDC, 1.25A (actual consumption)
Weight 3.8 kg (Without Handsets)

Index
A F
Access Codes 2 Fixed keys (Non-Programmable) 12
Auto Answer 49 Function of Keys
Auto Call Back 40 Dial Pad keys 14
Auto Redial 42 Hold keys 16
B Name key 16
Navigation keys 15
Barge-In 50 On Hook keys 16
C Page keys 15
Privacy key 16
Call Answer 46
Selection keys 15
Call Forward 50
Speaker key 16
Call Hold 36
User Status key 16
Call Logs 41
Volume Control keys 16
Call Pick-Up 52
Call Toggle 43 H
Call Transfer 47 Head Office 68
Cancel All Features 53 Hotline 58
Conference 3-Party 43
Conference Dial-In 44 I
Conference Multiparty 45 Installing EON74 18
Customer Care 68 Intended Audience 1
Customizing EON74 Key Map 27 Interrupt Request (IR) 59
D L
Default Key Map 11 Last Caller Recall 59
Department Call 54 LCD Display 23
Dial by Name 38 LED Indication at Power On 21
Do Not Disturb (DND) 54 LED Indication during Normal Functioning 21
DSS Call Pick-Up 47 Live Call Supervision 60
DSS Keys 12 M
Dual Handsets 35
Dynamic Lock 56 Making Calls 31
Managing Calls 33
Manufacturing Unit 68
MATRIX COMSEC 68 Using EON74 31
Meet Me Paging 60 Using Other Features 49
Menu Option 24 Using Trading Floor Features 35
Mute 61 V
N Voice Mail 41
Navigating the Phone Menu 24
Non-Pagination keys (Programmable) 13
O
Organization of this User Guide 1
Overview of EON74 7
Back view 9
Foot Stand 10
Front View 7
Left Side View 9
Right Side View 8
P
Package contents 18
Package of SETU VGFX 18
Pagination 35
Pagination keys(Programmable) 14
Paging 60
Personalizing Key Map using Jeeves 27
Phone Menu 24
Power ON EON74 21
Power Supply 17
Privacy On 40
Protecting EON74 and Yourself 17
Q
Quick Dial 37
R
Raid 61
Receiving Calls 32
Redial 42
Related Documentation 3
Release Calls 46
S
Second Call Indication 25
T
Terminology 3
Toll Control 55
Trading Floor Features 33
U
User Password 38
User Status 39
MATRIX COMSEC
Head Office:
394-GIDC, Makarpura, Vadodara - 390010, India.
Tel.:+91 265 2630555, Fax: +91 265 2636598
E-mail: Info@MatrixComSec.com
Manufacturing Unit:
19-GIDC, Waghodia - 391760, Dist. Vadodara, India.
Tel.: +91 2668 263172/73
Version 1, August 2013
Customer Care:
Tel.: +91 265 2630555
E-mail: Customer.Care@MatrixComSec.com, Support@MatrixComSec.com
www.MatrixComSec.com

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Know Your EON74 .......................................................................................................................................... 7

Getting Started .............................................................................................................................................. 17

Using EON74 ................................................................................................................................................. 31

Using Other Features .................................................................................................................................. 49

About this User Guide

Organization of this User Guide

Matrix EON74 User Guide 1

How to Read this User Guide

Conventions Used in this Guide

2 Matrix EON74 User Guide

• Called party/Callee: the person to whom the call is made.

• Calling party/Caller: the person who makes a call.

• Station/Extension: it is the port of the PBX to which a telephone instrument is connected.

Where to find more information in the ETERNITY System Manual

Purchasing Dealer Board License Features and Facilities License Management

Instructions on installing DKP Installing ETERNITY

Information and instructions

To know about configuring using

Instructions on accessing Jeeves Configuring ETERNITY Using Jeeves

Configuring EON74 parameters Configuring ETERNITY Configuring DKP Extensions

Customizing EON74 key map Configuring ETERNITY DSS Keys Programming

Trunk Access Codes Features and Facilities Access Codes

Using Access Codes Features and Facilities Access Codes

Call Hold feature Features and Facilities Call Hold

Matrix EON74 User Guide 3

Dial by Name Features and Facilities Dial by Name

User Absent or Present status Features and Facilities User Absent/Present

Privacy feature Features and Facilities Privacy

Call Back feature Features and Facilities Auto Call Back

Assigning a Mailbox Configuring ETERNITY Configuring DKP Extensions

About Voice Mail System Configuring Voice Mail

Voice Mail Features All

Call Logs feature Features and Facilities Call Logs

Redial feature Features and Facilities Last Number Redial

Call Toggle feature Features and Facilities Call Toggle

3-Party Conference feature Features and Facilities Conference 3-Party

Multiparty Conference feature Features and Facilities Conference Multiparty

Dial-In Conference feature Features and Facilities Conference Dial-In

Priority feature Features and Facilities Priority

Call Transfer feature Features and Facilities Call Transfer

Auto Answer feature Features and Facilities Auto Answer

Set/Cancel Auto Answer using

Auto Redial feature Features and Facilities Auto Redial

Barge-In feature Features and Facilities Barge-In

Call Forward feature Features and Facilities Call Forward

Call Pick Up feature Features and Facilities Call Pick Up

Call Taping feature Features and Facilities Call Taping

Conversation Recording feature Features and Facilities Conversation Recording

Department Call feature Features and Facilities Department Call

Do Not Disturb feature Features and Facilities Do Not Disturb

Toll Control feature Features and Facilities Toll Control

Dynamic Lock feature Features and Facilities Dynamic Lock

Hotline feature Features and Facilities Hotline

4 Matrix EON74 User Guide

Paging feature Features and Facilities Paging

Meet Me Paging feature Features and Facilities Meet Me Paging

Raid feature Features and Facilities Raid

User Password feature Features and Facilities User Password

Quick Dial feature Features and Facilities Quick Dial

Matrix EON74 User Guide 5

Matrix EON74 User Guide 7