EON 48/310

The Digital Key Phone

SPARSH VP248
The Extended IP Phone

User Guide
For ETERNITY ME/GE/PE/NE
 Know Your EON48/SPARSH

Fri 10 Oct 15:40

201 Reception

2
Voice Mail Call Back Cancel Mute Conference Transfer
3
Forward DND Names Redial Release Hold

1 2 abc 3 def

4 ghi 5 jkl 6 mno

7 pqrs 8 tuv 9 wxyz

0 #
*

9 10 8 4 7 5 6

1 Ringer LED 6 Volume increase key

2 Navigation keys 7 Volume decrease key
3 Feature keys 8 DSS keys
4 Dial Pad 9 Handset

5 Speaker key with LED 10 Local Menu on SPARSH VP248

This is an illustration of EON48P/SPARSH VP248P with LCD display capacity of 6 lines x 24

characters. The EON48S/SPARSH VP248S model has a display capacity of 2 lines x 24
characters. To view other lines of text on the display, scroll with Up/Down navigation key.
You may tilt the LCD display to an angle convenient to you.
 Know Your EON310
1

3003 Reception
Mon 9 Apr 15:40

2
2
2

1 2 abc 3 def
4 ghi 5 jkl 6 mno

7 pqrs 8 tuv 9 wxyz

0 #
*

9 4 3 7 5 6 8

1 Ringer LED 5 Speaker key with LED 9 Handset

2 Navigation keys 6 Volume increase key
3 Feature keys 7 Volume decrease key
4 Dial Pad 8 DSS keys

Feature Keys
Transfer Hold Names Redial Speaker

Voice Mail Forward Conference Mute

Navigation Keys

The Enter Key;

To enter the Menu.
To make a selection in the Menu or to complete an action.
The Up Key;
To scroll upwards when navigating the Menu/sub-menu.
The Down Key;
To scroll downwards when navigating the Menu/sub-menu.
The Forward Key;
To move forward while dialing a number.
The Back Key;
To move backwards while dialing a number.
To go back one level in the Menu.
The Cancel Key (EON310);
To abort a function or process.
To exit a Menu.

Volume Keys

While talking,
Press to increase and press to decrease Speech volume.

When the phone rings,

Press to increase and press to decrease Ringer volume.

Operating EON/SPARSH
To go Off-Hook: Lift Handset/turn on Speaker/turn on Headset/ press CA Key.

To go On-Hook: Replace Handset/turn off Speaker/turn off Headset.

Trunk Access Code (TAC) to dial external numbers:

Users Worldwide: Dial 0 / 5 / 61 / 62 / 63 / 64.
Users in USA: Dial 9 / 5 / 81 / 82 / 83 / 84.
 Operating EON/SPARSH (Cont.)

To access any feature/facility:

Press the DSS Key assigned to the feature/facility, e.g.:

Ÿ Press DSS Key assigned to an Extension to call that Extension.
ŸPress DSS Key assigned to a Trunk to grab that Trunk.
ŸPress DSS Key assigned to ‘Redial’ to dial the last number again.
ŸPress DSS Key assigned to a Call Appearance to answer an incoming call on it.

Dial the Access Code of the feature/facility.

E.g.: Dial ‘7’ for Last Number Redial, ‘17’ for Auto Redial.

Use Menu.
Press Key to enter the Menu. Scroll with / navigation key to reach the desired
feature option, press Key to select the option.

IMPORTANT!
This User Card instructs you on how to access various features using the default
settings(Region: India). The Date and Time formats will vary by Region.

The default User Password, 1111 will not be accepted for:

1 Call Follow Me 2 Dynamic Lock 3 DISA 4 Walk-In Class of Service

5 Presence 6 Hot Desk 7 User Absent/Present

Please change the User Password before you use these features. For detailed
instructions see User Password.

Following features marked with ‘*’ in this Guide are not supported in ETERNITY NE

. 1 Authority Code 2 Background Music 3 Digital Output Port

4 Forced Release Order 5 Manual Priority Intrusion 6 Hospitality Features

In ETERNITY NE Time Zones are referred to as Day (Working Hours) and Night/Break
(Non-Working Hours).
 Making Calls
Lift Receiver/press Speaker Key/press Headset Key.
Dial Number.
Talk.
Replace Receiver/press Speaker Key/press Headset Key to disconnect.

To call an Extension:
Press DSS Key assigned to the Dial the Extension Number.
Extension.
Or

To call a Department Group:

Press DSS Key assigned to the Dial the Department Group
Department Group.
Or Number.

To call Operator:
ŸPress DSS Key assigned to the ŸDial 9
Operator.
Or ŸDial 0 (users in USA).

To call an External Number:

ŸPress DSS Key assigned to the Trunk. Dial a Trunk Access Code:
ŸDial the Number.
Or 0/5/61/62/63/64
9/5/81/82/83/84 (users in USA)
ŸDial the Number.

Abbreviated Dialing
Using Personal Directory:
ŸPress DSS Key assigned to Personal Or Dial 8-Personal Directory Index (001-
Directory Dialing. 025)-Number is out dialed.
ŸThe number is out dialed. ŸDial 6-Personal Directory Index (001-
025) (users in USA)- Number is out
dialed.
To program Personal Directory:
ŸPress DSS Key assigned to Personal Dial 1071-Personal Directory
Directory Programming. Or Index(001-025)-Number-Name of
ŸEnter Personal Directory Index (001- Contact-Trunk Access Code-
025). Confirmation Tone. Go On-Hook.
ŸEnter Number. Press Key.
ŸEnter Name. Press Key.
ŸEnter Trunk Access Code. Press
Key. Confirmation Tone. Go On-
Hook.
Abbreviated Dialing (Cont.)
You can use #* to indicate end of dialing for the Name and Number.

Using Global Directory:

ŸPress DSS Key assigned to
Global Directory Dialing.
Or
ŸThe number is out dialed.
Ÿ Dial 8-Global Directory Index (100-
999)-Number is out dialed.
ŸDial 6-Global Directory Index (100-
999) (users in USA)-Number is
out dialed.

Dial by Name
ŸPress ‘Names’ Key.
ŸEnter the initial letter(s) of the Contact’s name.
ŸScroll to select the Contact from the matching entries.
ŸPress Key.
ŸThe number out dialed.

Last Number Redial

To make a call to the last External
number:
ŸPress ‘Redial’ Key. ŸDial 7
Or
ŸThe list of external numbers dialed ŸThe list of external numbers dialed
appear on the LCD. appear on the LCD.
ŸScroll to select the desired number. ŸScroll to select the desired number.
ŸPress Key. ŸPress Key.

Last Caller Recall

To make a call to the last Extension
number:
ŸPress the DSS Key assigned to Last ŸDial 1092
Caller Recall. Or
ŸThe last internal number is out dialed.
Auto Redial
When the external number you are trying
is busy, to set Auto Redial:
ŸOn Busy Tone, press DSS Key ŸGo On-Hook on Busy Tone.
assigned to ‘Auto Redial’.
Or
ŸDial 17
Confirmation Tone. ŸConfirmation Tone. Go On-Hook.
ŸGo On-Hook.

To cancel Auto Redial: Or ŸDial 1070

ŸPress DSS Key assigned to Cancel ŸConfirmation Tone. Go On-Hook.
Auto Redial. Confirmation Tone.
ŸGo On-Hook.

Receiving Calls
When your phone rings,
ŸLift Handset/press Speaker Key/press Headset Key/CA Key.
ŸTalk.
ŸReplace Handset/press Speaker Key/press Headset Key to disconnect.

Auto Answer
To set Auto Answer:
ŸPress Key.
ŸScroll down to select ‘Phone Settings’; press Key.
ŸEnter Your User Password.
ŸScroll down to select ‘Call Answer Type’; press Key.
ŸSelect Auto Answer and press Key.
Ÿ Now select the Timer for Auto Answer from any of the options:
Ÿ Answer After 1 second (default)
Ÿ Answer After 2 seconds
:
Ÿ Answer After 9 seconds
ŸPress Key.

To cancel Auto Answer:

ŸRepeat the first four steps as above.
ŸSelect ‘Manual Answer’ as the Call Answer Type.
ŸPress Key.
Call Pick Up - Group
To answer a call ringing on an extension
within the Group:
ŸPress DSS Key assigned to Call Pick ŸDial 4
Up-Group.
Or ŸTalk.
ŸTalk.

Call Pick Up - Selective

To answer any ringing extension:
ŸPress DSS Key assigned to Call Pick ŸDial 12-Extension Number (you want
Up - Selective. Or to pick up).
ŸDial the number of the Extension you
want to pick up.

DSS Call Pick Up-Station

To answer the call ringing on another extension:
ŸWhen the DSS Key assigned to the extension blinks fast in Blue color, press the DSS
Key.
ŸSpeech with calling party.
ŸTalk.

DSS Call Pick Up-Trunk

To answer the call ringing on the trunk:
ŸWhen the DSS Key assigned to the trunk blinks fast in Violet color, press the DSS
Key.
ŸSpeech with calling party.

Do Not Disturb (DND)

To set DND:
ŸPress DSS Key assigned for
’DND’.
ŸScroll to select any of the following
message to set DND:
Do Not Disturb ŸDial 18-1 (Do Not Disturb)
Unavailable Or ŸDial 18-2 (Unavailable)
Do Not Disturb (DND) Cont.
In Meeting ŸDial 18-3 (In Meeting)
In Conference
Or ŸDial 18-4 (In Conference)
Try on Mobile ŸDial 18-5 (Try on Mobile)
On Vacation ŸDial 18-6 (On Vacation)
On Business Trip ŸDial 18-7 (On Business Trip)
Out of Office ŸDial 18-8 (Out of Office)
With a Guest ŸDial 18-9 (With a Guest)
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.

To cancel DND:
ŸPress ‘DND’ Key again. ŸDial 18-0
Or
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.

Do Not Disturb-Override
ŸIf dialed Extension has set DND, the LCD displays one of the following message:
Do Not Disturb
Unavailable
In Meeting
In Conference
Try on Mobile
On Vacation
On Business Trip
Out of Office
With a Guest

To override DND
ŸDial 4 during Feature (beep) Tone.
ŸDialed extension rings. Talk.

Managing Calls

Call Hold
Exclusive Hold:
To put a call on Exclusive Hold:
Ÿ Speech with party on trunk/with an extension.
Ÿ Press 'Hold' Key, go idle.
Ÿ Call with party on trunk/extension is put on 'Exclusive Hold'.
Call Hold (Cont.)
To put a call on Exclusive Hold, when Global Hold is enabled:
ŸSpeech with party on trunk/with an extension.
Ÿ Press 'Hold' Key twice within 1 second.
Ÿ Go idle.
Ÿ Call with party on trunk/extension is put on 'Exclusive Hold'.

To retrieve the call:

Ÿ Press Call Appearance Key assigned to that trunk/extension on your phone (LED of
the key is blinking slowly in Blue color).
Or
Ÿ Press 'Hold' Key again.
Or
Ÿ Press DSS Key assigned to the trunk/extension put on Exclusive Hold.
Or
Ÿ Answer when the phone rings on expiry of Exclusive Hold Retrieval Timer.

Global Hold:
To put a call on Global Hold:
Ÿ Speech with party on trunk/with an extension.
Ÿ Press 'Hold' Key. Go idle.

To put a call on Global Hold, when Exclusive Hold is enabled:

Ÿ Speech with party on trunk/with an extension.
Ÿ Press 'Hold' Key twice within 1 second.
Ÿ Go idle.
Ÿ Call with party on trunk/extension is put on 'Global Hold'.

To retrieve a call on Global Hold:

Ÿ From any phone, press the DSS Key assigned to the trunk/extension put on Global
Hold (LED of the key is blinking slowly in Blue color).
Or
Ÿ Answer when the phone rings on expiry of Global Hold Retrieval Timer.

Making a Second Call

From Extension/External Number to Extension:
ŸSpeech with extension/external number.
ŸPress ‘Transfer’ Key.
ŸDial desired extension number.
ŸTalk.
Making a Second Call (Cont.)
From Extension/External Number to External Number:
ŸSpeech with extension/external number.
ŸPress ‘Transfer’ Key.
ŸDial TAC-desired external number-Talk.

Call Toggle
To toggle between two calls:
ŸSpeech with party 1.
ŸParty 2 on Consultation Hold.
ŸTo talk with party 2, press DSS Key
assigned to Call Toggle.
ŸSpeech with party 2.
Ÿ Press DSS Key assigned to Call
Toggle again.
ŸSpeech with party 1.

To toggle between two calls using CA Key/DSS Key:

ŸSpeech with party 1.
ŸParty 2 on Consultation Hold.
ŸPress the CA Key/DSS Key assigned to party 2.
ŸSpeech with party 2.
ŸPress the CA Key/DSS Key assigned to party1.
ŸSpeech with party 1.

Call Transfer
Extension/External Call to Extension:
ŸSpeech with Extension.
ŸPress ‘Transfer’ Key.
ŸDial Extension number (transfer target).
ŸSpeech with Extension.
ŸPress ‘Transfer’ Key again or Go On-Hook.

Extension/External Call to External Call:

ŸSpeech on trunk.
Ÿ Press ‘Transfer’ Key-TAC-External Number (transfer target)
ŸSpeech with External Number.
ŸPress ‘Transfer’ Key again or Go On-Hook.
Conference (3-Party)
If third party to be included is an extension,
ŸSpeech with party 1.
ŸPress ‘Conference’ Key.
ŸDial number of party 2.
Ÿ Speech with party 2.
ŸPress ‘Conference’ Key.
Ÿ3-way speech established.

If third party to be included is an external number,

ŸSpeech with party 1.
ŸPress ‘Conference’ Key.
Ÿ Dial TAC-Number of party 2.
ŸSpeech with party 2.
ŸPress ‘Conference’ Key.
Ÿ3-way speech established.

Conference - Multiparty
To establish a Multiparty Conference:
ŸDial number of party 1. Speech with party 1.
ŸPress‘Conference’ Key.
ŸDial number of party 2. Speech with party 2.
ŸPress‘Conference’ Key.
ŸDial number of party 3. Speech with party 3.
ŸPress‘Conference’ Key.
ŸMultiparty Conference menu appears on the LCD
ŸSelect the Include option to add party 4.
ŸRepeat the steps to include the desired number of parties.
ŸMultiparty speech is established.
To temporarily leave from Conference:
ŸWhile in Conference, press DSS Key ŸWhile in Conference, press
Or
assigned to Temporarily Leave/Rejoin ‘Conference’ Key.
Conference. ŸMultiparty Conference menu appears
on the LCD.
ŸSelect the Temporarily Leave option.
Press Key.
ŸConfirmation Tone. Go On-Hook.
To rejoin Conference:
ŸPress DSS Key assigned to Or ŸPress ‘Conference’ Key.
Temporarily Leave/Rejoin
Conference.
Conference - Multiparty (Cont.)
To remove a Party from Conference:
ŸWhile in Conference, press
‘Conference’ Key.
ŸMultiparty Conference menu appears
on the LCD.
ŸSelect the Remove option. Press
Key.
ŸSelect the number of the party you
want to remove and press Key.

To terminate Conference:
ŸWhile in Conference, press DSS Key
assigned to Terminate Conference.
To permanently leave the Conference:
ŸGo On-Hook.
ŸWhile in Conference, press
Or ‘Conference’ Key.
ŸMultiparty Conference menu appears
on the LCD.
ŸSelect the Terminate option. Press
Key.
ŸConfirmation Tone. Go On-Hook.

Conference Dial-In
To schedule a Conference:
ŸDial *19. The Schedule Conference menu appears on the LCD.
ŸSelect the option to Schedule a Conference.
ŸEnter the Conference Number and Conference Password.
ŸConfirmation Tone. Go On-Hook.

To initiate / join the Conference:

ŸDial *19. The Schedule Conference menu appears on the LCD.
ŸSelect the option to Include party in the conference.
ŸEnter the Conference Number and Conference Password.

To cancel the Conference:

ŸDial *19. The Schedule Conference menu appears on the LCD.
ŸSelect the option to Cancel (Terminate) the conference.
ŸEnter the Conference Number and Conference Password.
ŸConfirmation Tone. Go On-Hook.

After the Dial-In Conference has been initiated, it functions as a Multiparty Conference.
Any participant can be Included, Removed, Temporarily Leave, Rejoin the Conference
or Permanently Leave the Conference. Refer Conference - Multiparty for instructions.
Call Park
To park a call:
ŸSpeech with a extension/external call. Or ŸSpeech with a extension/external call.
ŸPress DSS Key assigned to Call Park. ŸPress ‘Transfer’ Key.
ŸEnter Orbit Number (1-9) ŸDial 115-Orbit Number (Personal: 1,
(Personal: 1, General: 2-9). General: 2-9).
ŸGo On-Hook. ŸGo On-Hook.

To retrieve a parked call:

ŸPress DSS Key assigned to Call Park - Or ŸDial-116-Orbit Number (Personal: 1,
Retrieve. General: 2-9)
ŸEnter Orbit Number (1-9) (Personal: 1, ŸSpeech is established.
General: 2-9).
ŸSpeech is established.

Mute
To mute a call before making the call:
ŸPress ‘Mute’ Key. Confirmation Tone. Or ŸDial 1052-Dial desired number.
ŸDial the desired number.

To mute a call during speech:

ŸPress ‘Mute’ Key during speech. Or ŸPress ‘Transfer’ Key.
ŸDial 1052
To unmute:
ŸPress ‘Mute’ Key again. ŸPress ‘Transfer’ Key.
ŸTalk.
Or
ŸDial 1052 again.
ŸTalk.

Other Features

Account Code
To enter Account Code by Number:
ŸPress DSS Key assigned to Account ŸDial 1058-Account Code-TAC-
Code by Number.
Or Number.
ŸEnter Account Code.
ŸDial TAC-Number.
Account Code (Cont.)
To enter Account Code by Name:
ŸPress DSS Key assigned to Account ŸDial 1059.
Or
Code by Name. ŸEnter the Name.
ŸEnter Name. ŸScroll to select desired Account
ŸScroll to select desired Account Name.
Name. ŸPress Key.
ŸPress Key. ŸDial TAC - Number.
ŸDial TAC - Number.

Authority Code (Using Walk-In Class of Service)*

To make a call using Authority Code from
any extension:
ŸPress DSS Key assigned to Walk-In ŸDial 111.
COS.
Or ŸScroll to select Walk-In by Authority
ŸScroll to select Walk-In by Authority Code.
Code. ŸPress Key.
ŸPress Key. ŸDial Authority Code followed by the
ŸDial Authority Code followed by the Password.
Password. ŸConfirmation Tone followed by Dial
ŸConfirmation Tone followed by Dial Tone.
Tone. ŸDial desired number.
ŸDial desired number.

Alarm
Once Only:
Ÿ Press DSS Key assigned to Alarm. Or Ÿ Dial 161-HH-MM-1.
ŸEnter Time in HH-MM. ŸConfirmation Tone. Go On-Hook.
ŸSelect ‘Once Only’. Press Key.
ŸConfirmation Tone. Go On-Hook.

Daily Alarm:
ŸPress DSS Key assigned to Alarm. ŸDial 161-HH-MM-2.
ŸEnter Time in HH-MM. Or ŸConfirmation Tone. Go On-Hook.
ŸSelect ‘Daily’. Press Key.
ŸConfirmation Tone. Go On-Hook.
Alarm (Cont.)
To cancel Alarms:
ŸPress DSS Key assigned to Alarm. Or ŸDial 161-#
ŸSelect ‘Cancel All’. Press Key. ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.

Voice Guided Alarm:

ŸPress DSS Key assigned to Voice ŸDial 163-Follow Voice Mail System
Guided Alarm. Or Prompts.
ŸFollow the Voice Mail System prompts
to set Alarm.

To cancel Voice Guided Alarm:

ŸRepeat the same steps as ‘Voice ŸDial 163-Follow Voice Mail System
Guided Alarm’. Or Prompts.

Voice Guided Alarm works only if a Voice Mail System Card is installed in the ETERNITY.

Auto Call Back (ACB)

When the extension/trunk you are trying
is busy:
ŸPress ‘Call Back’ Key. ŸDial 2 on Busy Tone.
ŸConfirmation Tone.
Or ŸConfirmation Tone.
ŸGo On-Hook. ŸGo On-Hook.

When there is no reply:

ŸPress ‘Call Back’ Key during Ring ŸDial 2 on Ring Back Tone.
Or ŸConfirmation Tone.
Back Tone.
ŸConfirmation Tone. ŸGo On-Hook.
ŸGo On-Hook.

To cancel Auto Call Back:

ŸPress ‘Call Back’ Key again. ŸDial 102
Or ŸConfirmation Tone.
ŸConfirmation Tone.
ŸGo On-Hook. ŸGo On-Hook.
Background Music (BGM)*
To Start BGM:
Ÿ Lift handset.
Ÿ Dial 1099
Ÿ Confirmation Tone followed by the confirmatory message “Background music on,
go On-Hook”.
Ÿ Go On-Hook.
Ÿ BGM starts.

To Stop BGM:
Ÿ Dial 1099 again.
Ÿ Confirmation Tone.

Not supported on SPARSH VP248.

Barge-In
When dialed extension is busy:
ŸPress DSS Key assigned to Barge-In.
ŸRing Back Tone.
ŸDialed extension gets beeps.
ŸDialed extension responds.
ŸSpeech with dialed extension.
ŸOther party gets on-hold music.
Or ŸDial 4 on Busy Tone.
ŸRing Back Tone.
ŸDialed extension gets beeps.
ŸDialed extension responds.
ŸSpeech with dialed extension.
ŸOther party gets on-hold music.

Call Chaining
While in speech with an extension/
external number,
ŸPress DSS Key assigned to Call Or ŸPress ‘Transfer’ Key. Dial 1050
Chaining. ŸTransfer the call.
ŸTransfer the call.

Call Cost
To view cost of last 10 calls:
ŸPress DSS Key assigned to Call Cost Or ŸDial 1075
Display. ŸLast 10 external call costs are
ŸLast 10 external call costs displayed.
are displayed.
Call Follow Me
To forward calls from remote extension:
ŸPress ‘Forward’ Key. ŸDial 135-Your Extension Number-Your
ŸScroll to select ‘Follow Me from’. Or User Password (from remote
ŸEnter ‘Source Extension Num’. i.e. extension).
Your Extension Number. ŸConfirmation Tone. Go On-Hook.
ŸEnter your User Password.
ŸConfirmation Tone. Go On-Hook.

To cancel Call Follow Me:

ŸPress ‘Forward’ Key again. ŸDial 130 (from your extension).
ŸSelect ‘Cancel’ and press Key.
Or ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.

Call Forward
Call Forward-All Calls to another
Extension:
ŸPress ‘Forward’ Key. Ÿ Dial 131-Extension/Department
Or Group/VMS.
ŸScroll to select ‘Call Forward-
Unconditional’. ŸConfirmation Tone. Go On-Hook.
ŸEnter number of destination
Extension/Department Group/VMS.
ŸConfirmation Tone. Go On-Hook.

Call Forward-All Calls to an

External Number:
ŸPress ‘Forward’ Key. Or ŸDial 131-TAC-External Number-#*
ŸScroll to select ‘Call Forward- ŸConfirmation Tone. Go On-Hook.
Unconditional’.
ŸEnter TAC-External Number-#*
ŸConfirmation Tone. Go On-Hook.

Call Forward-If Busy to another

Extension:
ŸPress ‘Forward’ Key. Or ŸDial 132-Extension/Department
ŸScroll to select ‘Call Forward Busy’. Group/VMS.
ŸEnter number of destination ŸConfirmation Tone. Go On-Hook.
Extension/Department Group/VMS.
ŸConfirmation Tone. Go On-Hook.
Call Forward (Cont.)
Call Forward-If Busy to an External
Number:
ŸPress ‘Forward’ Key. ŸDial 132-TAC-External Number-#*
ŸScroll to select ‘Call Forward busy’. Or ŸConfirmation Tone. Go On-Hook.
ŸEnter TAC-External Number-#*
ŸConfirmation Tone. Go On-Hook.

Call Forward-If No Reply to another

Extension:
ŸPress ‘Forward’ key.
ŸDial 133-Extension/Department
ŸScroll to select ‘Call Forward-No Or Group/VMS.
Reply’.
ŸConfirmation Tone. Go On-Hook.
ŸEnter number of destination
Extension/Department Group/VMS.
ŸConfirmation Tone. Go On-Hook.

Call Forward-If No Reply to an External

Number:
ŸPress ‘Forward’ Key. ŸDial 133-TAC-External Number-#*
ŸScroll to select ‘Call Forward No
Or ŸConfirmation Tone. Go On-Hook.
Reply’.
ŸEnter TAC-External Number-#*
ŸConfirmation Tone. Go On-Hook.

Call Forward-If Busy or No Reply to

another Extension:
ŸPress ‘Forward’ Key. ŸDial 134-Extension/Department
ŸScroll to select ‘Call Forward Busy/No Or Group/VMS.
Reply’. ŸConfirmation Tone. Go On-Hook.
ŸEnter number of destination
Extension/Department Group/VMS.
ŸConfirmation Tone. Go On-Hook.
Call Forward-If Busy or No Reply to an
External Number:
ŸPress ‘Forward’ Key. Ÿ Dial 134-TAC-External Number-#*
ŸScroll to select ‘Call Forward Busy/No Or Ÿ Confirmation Tone. Go On-Hook.
Reply’.
ŸEnter TAC-External Number-#*
ŸConfirmation Tone. Go On-Hook.

Dual Ring on Call Forward

To enable ‘Dual Ring’:
ŸDial 136-1
ŸPress ‘Forward’ Key. Or ŸConfirmation Tone. Go On-Hook.
ŸScroll to select ‘Dual Ring On’.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.
Call Forward (Cont.)
To disable ‘Dual Ring’:
ŸPress ‘Forward’ Key. Ÿ Dial 136-0
ŸScroll to select ‘Dual Ring Off’.
Or Ÿ Confirmation Tone. Go On-Hook.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.

To cancel Call Forward:

ŸPress ‘Forward’ Key again. Ÿ Dial 130
ŸConfirmation Tone. Go On-Hook.
Or Ÿ Confirmation Tone. Go On-Hook.

Call Forward - Scheduled

To set Call Forward-Scheduled:
ŸPress DSS Key assigned to Ÿ Dial 1175-Time Zone-Call Forward
Call Forward-Scheduled. Or Type-Destination Number
ŸScroll to select desired Time Zone. Dial 1 for Time Zone - Working Hours
ŸPress Key. Dial 2 for Time Zone - Break Hours*
ŸScroll to desired Call Forward Type: Dial 3 for Time Zone - Non-Working
Dial 1 for CF Type - Unconditional
Ÿ Unconditional
Dial 2 for CF Type - Busy
Ÿ Busy
Dial 3 for CF Type - No Reply
Ÿ No Reply
Dial 4 for CF Type - Busy/No Reply
Ÿ Busy/No Reply
Dial 5-1 for Dual Ring
Ÿ Dual Ring
ŸConfirmation Tone. Go On-Hook.
ŸPress Key.
ŸEnter Destination Number.
ŸConfirmation Tone. Go On-Hook.

To cancel Call Forward-Scheduled for a

Time Zone:
ŸPress DSS key assigned to Call Ÿ Dial 1175-Time Zone
Forward-Scheduled.
Or Dial 1 for Working Hours
ŸScroll to select desired Time Zone. Dial 2 for Break Hours*
ŸPress Key. Dial 3 for Non-Working Hours
ŸScroll to select Cancel. ŸConfirmation Tone. Go On-Hook.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.

To cancel Call Forward-Scheduled in all

Time Zones:
ŸPress DSS key assigned to ŸDial 1175-0
Call Forward-Scheduled. Or ŸConfirmation Tone. Go On-Hook.
ŸScroll to ‘Cancel Call Forward’.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.
Call Logs

To view Call Logs:

Ÿ Press DSS Key assigned to ‘Call Logs’, when phone is idle.
OR
Ÿ Press Key to enter Phone Menu.
Ÿ Scroll to Call Logs.
Ÿ Press Key.
Ÿ Scroll to desired Call Log: Missed, Answered, Dialed.
Ÿ Press Key to select the desired Call Log.
Ÿ The phone displays call log details by: Name, Date, Time.
Ÿ Press Key to view the Number.
To view another call log,
Ÿ Scroll with ‘Back’ Key to return to the previous option.
Ÿ Repeat above steps to select and view desired Call Logs.

If there is a missed call, the LED of the DSS Key assigned to Call Logs will glow.
Pressing the key will take you to the Missed Calls Log in the Menu.

To make calls using Call Logs:

Ÿ Repeat steps to view the desired Call Log.
Ÿ When the phone displays the Number, press Key.
Ÿ The number will be dialed out.

To edit a Call Log Number (For External Numbers only):

Ÿ Repeat above steps to view Call Log Number.
Ÿ When the phone displays the Number,
Ÿ Press Key.
Ÿ Place the cursor under the digit to be deleted using Front/Back navigation key.
Ÿ Press ‘Cancel’ Key to delete a digit.
Ÿ To insert a digit, place the cursor at the desired place in the number string.
Ÿ Enter the desired digit using the dial pad.
Ÿ The digit will be inserted.

To store a Call Log Number in Personal Directory:

Ÿ Repeat above steps to view Call Log Number.
Ÿ When the phone displays the Number,
Ÿ Press ‘v’ Key.
Ÿ Enter the name of the contact.
Ÿ Press Key.

The Personal Directory Index Number at which the number is stored will appear on the
phone display. The number will be saved at any free Index in the Directory. If no Index is
free, you will get error tone and the message: ‘Memory Full’.
Calling Line Identification Restriction(CLIR)

To toggle (enable/disable) CLIR:

ŸPress DSS Key assigned to CLIR. Or ŸDial 1031 (to enable).
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.
ŸDial 1030 (to disable).
ŸConfirmation Tone. Go On-Hook.

Cancel All Features of an Extension

ŸPress DSS Key assigned to Cancel All Or ŸDial 1051
Features. ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook. ŸThe following features, if set, are
ŸThe following features, if set, are cancelled:
cancelled: Auto Answer
Auto Answer Auto Call Back
Auto Call Back Background Music
Background Music Call Forward
Call Forward Do Not Disturb
Do Not Disturb Hotline
Hotline Trunk Reservation
Trunk Reservation Walk-In Class of Service
Walk-In Class of Service

Conversation Recording
While in speech with remote party:
ŸPress DSS Key assigned to ŸPress ‘Transfer’ Key-Dial 1095
Conversation Recording.
Or ŸSpeech with party reestablished.
ŸRecording starts. ŸRecording starts.

Digital Output Port (DOP)*

To turn ON/OFF from an extension:
Ÿ Press DSS Key assigned to DOP. ŸDial 1174
Ÿ Enter the number of the DOP.
Or
ŸDial 1104 (users in Philippines).
Ÿ Scroll to select the desired option: ŸScroll to select the desired option:
Ÿ Turn on Ÿ Turn on
Ÿ Turn off Ÿ Turn off
Ÿ Press Key. Ÿ Press Key.
Ÿ Confirmation Tone. Go On-Hook. Ÿ Confirmation Tone. Go On-Hook.
Door Lock Opener
In speech with Door Phone call, to open
a Door Lock:
Ÿ Press ‘Transfer’ Key to put call from Or ŸPress ‘Transfer’ Key.
the door phone on Consultation Hold. ŸDial 1173
Ÿ Press DSS Key assigned to ŸDial 1103 (users in Philippines).
Door Lock Opener.

Door Phone
To select a Call Routing Mode:
Ÿ Press DSS Key assigned to ‘Door Ÿ Dial 1171
Phone Call Routing Mode’.
Or
Ÿ Dial 1101(users in Philippines)
Ÿ Enter Door Phone Number (1-3). Ÿ Enter Door Phone Number (1-3).
Ÿ Scroll to select from: Ÿ Scroll to select from:
Ÿ Scheduled Ÿ Scheduled
Ÿ Manual Ÿ Manual
Ÿ Press Key. Ÿ Press Key.
Ÿ Confirmation Tone. Go On-Hook. Ÿ Confirmation Tone. Go On-Hook.

To select a Destination for Manual

Routing Mode:
Ÿ Press DSS Key assigned to ‘Door Or Ÿ Dial 1172
Phone Destination’. Ÿ Dial 1102 (users in Philippines).
Ÿ Enter Door Phone Number (1-3). Ÿ Enter Door Phone Number.
Ÿ Scroll to select from: Ÿ Scroll to select from:
Ÿ Remote Ÿ Remote
Ÿ Local Ÿ Local
Ÿ Press Key. Ÿ Press Key.
Ÿ Confirmation Tone. Go On-Hook. Ÿ Confirmation Tone. Go On-Hook.

Dynamic Lock
To set Dynamic Lock Level:
ŸPress DSS Key assigned to Dynamic ŸDial 141-Current User Password.
Lock.’ Or ŸScroll to select desired Toll Control
ŸSelect ‘Change Toll Control Level’ and Level.
press Key. ŸPress Key.
ŸEnter User Password. ŸConfirmation Tone. Go On-Hook.
ŸScroll to select a Toll Control Level.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.
Dynamic Lock (Cont.)

To set Auto Dynamic Lock:

ŸPress DSS Key assigned to Dynamic Or ŸDial 142-User Password-Minutes (01-
Lock. 99).
ŸScroll to select ‘Change Lock Timer’. ŸConfirmation Tone. Go On-Hook.
Press Key.
ŸEnter User Password.
ŸSet Lock Timer for : 01-99 Minutes.
ŸConfirmation Tone. Go On-Hook.

To set Manual Dynamic Lock:

ŸPress DSS Key assigned to Dynamic ŸDial 142-User Password-00
Lock. Or ŸConfirmation Tone. Go On-Hook.
ŸScroll to select ‘Change Lock Timer’.
Press Key.
ŸEnter User Password.
ŸSet Lock Timer to: 00
ŸConfirmation Tone. Go On-Hook.

Emergency Call

ŸGo Off-Hook, dial Emergency Number.

OR
Ÿ Dial TAC-Emergency Number.

Flashing on Trunk
While in Speech on Trunk:
ŸPress DSS Key assigned to Flashing ŸPress ‘Transfer’ Key-*-PSTN Code.
Or
on Trunk.
ŸDial PSTN Code.
Forced Answer
When dialed extension does not
respond:
ŸPress DSS Key assigned to Forced ŸDial 5 during Ring Back Tone.
Or
Answer. ŸCalled extension’s speaker is turned
ŸCalled extension’s speaker is turned on.
on. ŸSpeech with called extension.
ŸSpeech with called extension.

Called Extension must be DKP/Extended IP Phone.

Forced Call Disconnection

When dialed Extension/Trunk is busy:
ŸPress DSS Key assigned to Forced
Release.
ŸConfirmation Tone, followed by Dial
Tone.
ŸDial Extension number/TAC.
ŸDial #* during Busy Tone.
ŸConfirmation Tone, followed by Dial
Or Tone.
ŸDial Extension number/TAC.

Hot Desk
To set Hot Desk:
From the remote extension,
ŸPress DSS Key assigned to Hot Desk. Or ŸDial 1091-Your Extension Number-Your
ŸEnter Your Extension Number. User Password.
ŸEnter Your User Password. ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.

To cancel Hot Desk:

From your current extension,
ŸPress DSS Key assigned to Hot Desk Or ŸDial 1091-Your Extension Number-Your
again. User Password.
ŸEnter Your Extension Number. ŸConfirmation Tone. Go On-Hook.
ŸEnter Your User Password.
Ÿ Confirmation Tone. Go On-Hook.

You must cancel Hot Desk on the current and the remote extension. This feature is not
supported on SPARSH VP248.
Hotline
To set Hotline for a Extension/
Department Group:
ŸPress DSS Key assigned to Hotline. Or ŸDial 151-Extension Number/
ŸScroll to select ‘Hotline Stn/Dept’. Department Group Number.
ŸEnter Extension/Department Group ŸConfirmation Tone. Go On-Hook.
Number.
ŸConfirmation Tone. Go On-Hook. .

To set Hot Outward Dialing:

ŸPress DSS Key assigned to Hotline. ŸDial 152-TAC.
ŸScroll to select ‘Hotline OG Trunk’. Or ŸConfirmation Tone. Go On-Hook.
ŸEnter TAC.
ŸConfirmation Tone. Go On-Hook.
To set Hot Outward Dialing with Number:
ŸPress DSS Key assigned to Hotline. ŸDial 153-TAC-External Number-#*
Or
ŸScroll to select ‘Hotline External Num’. ŸPress Key.
ŸEnter TAC. ŸConfirmation Tone. Go On-Hook.
ŸEnter External Number-#*, press
Key.
ŸConfirmation Tone. Go On-Hook.

To set Hotline Timer:

ŸPress DSS Key assigned to Hotline. ŸDial 154-Seconds (000-255), press
ŸScroll to select ‘set Hotline Timer’,
Or Key.
press Key. ŸConfirmation Tone. Go On-Hook.
ŸEnter Hotline Timer: 000-255 secs,
press Key.
ŸConfirmation Tone. Go On-Hook.

To cancel Hotline/Hot Outward Dialing:

ŸPress DSS Key assigned to Hotline Or Ÿ Dial 150
again. ŸConfirmation Tone. Go On-Hook.
ŸScroll to select ‘Cancel Hotline’, press
Key.

Interrupt Request
When dialed extension is busy:
ŸPress DSS Key assigned to Interrupt
Request. Ring Back Tone.
ŸCalled Extension gets beeps.
ŸCalled Extension answers the call,
speech with Called Extension.
ŸCalled Extension does not answer the
call, the call disconnects.
Or ŸDial 3 on Busy Tone.
ŸRing Back Tone.
ŸCalled Extension gets beeps.
ŸCalled Extension answers the call,
speech with Called Extension.
ŸCalled Extension does not answer the
call, the call disconnects.
Live Call Screening
To enable Live Call Screening:
ŸPress DSS Key assigned to Live Call ŸDial 1094-1
Or
Screening. ŸListen to the message being recorded
ŸListen to the message being recorded by the caller in the mailbox.
by the caller in the mailbox.

To disable Live Call Screening:

ŸPress DSS Key assigned to Live Call ŸDial 1094-0
Screening again.
Or ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.

This feature is not supported on SPARSH VP248.

Live Call Supervision

ŸPress DSS Key assigned to Live Call
Supervision.
Or
ŸEnter Extension number to be
supervised.
ŸThe last external number dialed by the
supervised Extension Number
appears on the LCD.
ŸDial 1098-Extension Number to be
supervised.
ŸThe last external number dialed by the
supervised Extension Number
appears on the LCD.

Meet Me Paging
To answer a Paging call announced for
you:
ŸPress DSS Key assigned to Meet Me Or Ÿ Dial 1093-Paging Extension Number-
Paging. Talk.
ŸDial Paging Extension Number-Talk.

Message Wait
To Set Message Wait:
ŸPress DSS Key assigned to Message Or ŸDial 1076-Extension Number-1
Wait. ŸConfirmation Tone. Go On-Hook.
ŸEnter Extension Number.
ŸSelect Set Message Wait.
ŸConfirmation Tone. Go On-Hook.
Message Wait (Cont.)
To Cancel Message Wait:
Ÿ Press DSS Key assigned to Message Ÿ Dial 1076-Extension Number-0
Or
Wait. ŸConfirmation Tone. Go On-Hook.
ŸEnter Extension Number.
ŸScroll and select Cancel Message
Wait.
ŸConfirmation Tone. Go On-Hook.

Paging (PAS)
ŸPress DSS Key assigned to Paging. Or ŸDial 1074-Page Zone Number.
ŸDial Page Zone Number. ŸStart Announcement.
ŸStart Announcement.

Presence
ŸPress DSS Key assigned to PUBLISH ŸDial 104-User Password-Message.
Or
presence. Ÿ 0 for Absent
ŸEnter User Password. Ÿ 1 for Present
ŸScroll to select the desired Publish Ÿ 2 for Auto Detect
message: Ÿ 3 for Away
Ÿ Absent Ÿ 4 for On the Phone
Ÿ Present Ÿ 5 for Do Not Disturb
Ÿ Auto Detect Ÿ 6 for I am Mobile
Ÿ Away Ÿ 7 for In Meeting
Ÿ On the Phone Ÿ 8 for Out for Meal
Ÿ Do Not Disturb Ÿ 9 for Out of Office
Ÿ I am Mobile
Ÿ In Meeting ŸPress Key.
Ÿ Out for Meal ŸConfirmation Tone. Go On-Hook.
Ÿ Out of Office

ŸPress Key.
ŸConfirmation Tone. Go On-Hook.

If ‘Absent’ is set, calls will not be received.

Raid
When dialed extension is busy:
ŸPress DSS Key assigned to Raid.
Ÿ3-way speech is established.
Or ŸDial 5 on Busy Tone.
ŸRing Back Tone.
ŸDialed extension gets beeps.
Ÿ3-way speech is established.

Reminder
To set Reminder:
ŸPress DSS Key assigned to Or ŸDial 162-DD-MM-YYYY-HH-MM.
Reminder. OR
ŸEnter Date and Time in DD-MM-YYYY- Dial 162-MM-DD-YYYY-HH-MM (users
HH-MM. in USA).
OR ŸConfirmation Tone. Go On-Hook.
MM-DD-YYYY-HH-MM (users in USA).
ŸConfirmation Tone. Go On-Hook.

To cancel Reminder:
ŸPress DSS Key assigned to Or ŸDial 162-#
Reminder. ŸConfirmation Tone. Go On-Hook.
ŸSelect ‘Cancel All’. Press Key.
ŸConfirmation Tone. Go On-Hook.

Voice Guided Reminder:

ŸPress DSS Key assigned to Voice Or ŸDial 164-Follow Voice Mail System
Guided Reminder. Prompts.
ŸFollow the Voice Mail System
prompts to set Voice Guided
Reminder.

To cancel Voice Guided Reminder:

ŸRepeat above steps. Or ŸDial 164-Follow Voice Mail System
Prompts.

Voice Guided Reminder works only when a Voice Mail System Card is installed in the
ETERNITY.
Retrieve New Message
ŸPress DSS Key assigned to Retrieve Or ŸDial 1077
New Message. ŸRing Back Tone.
ŸRing Back Tone. ŸCall placed on the extension that set
ŸCall placed on the extension that set Message Wait.
Message Wait.

Room Monitor
ŸPress DSS Key assigned to Room ŸDial 1073-Extension Number to be
Or
Monitor. monitored.
ŸDial Extension Number to be ŸThe room conversation can be
monitored. heard.
ŸThe room conversation can be heard.

Selective Port Access

ŸPress DSS Key assigned to Selective ŸDial 69-Port Type-Port Number.
Port Access Code. Or ŸDial 89-Port Type-Port Number (users
ŸDial the Port Type-Port Number. in USA).

Port Types Port Access Code Port Numbers

CO 03 001 - 128
BRI 04 01 - 32
T1E1 05 1-8
E&M 06 001 - 128
Mobile 25 01 - 64
SIP Trunk 26 01 - 32
LD (Loop Dial) Port 35 01 - 32

Port Types and Port Numbers will vary according to the variant of ETERNITY.
User Absent/Present
To set User Absent/Present:
ŸPress DSS Key assigned to Change
User Status.
ŸEnter Your User Password.
ŸScroll to select the option: User
Absent/User Present.
ŸConfirmation Tone. Go On-Hook.
Or ŸDial 104-Your User Password-0 (User
Absent).
ŸDial 104-Your User Password-1 (User
Present).
ŸConfirmation Tone. Go On-Hook.

Trunk Reservation
When the Trunk you access is Busy:
ŸPress DSS Key assigned to Trunk
Reservation.
ŸWhen trunk is free, your extension
rings.
ŸAnswer the call, you get trunk Dial
Tone.
ŸDial desired number.
Or ŸDial 6 on Busy Tone.
ŸWhen trunk is free, your extension
rings.
ŸAnswer the call, you get trunk Dial
Tone.
ŸDial desired number.

To cancel Trunk Reservation:

ŸPress ‘Call Back’ Key. Or ŸDial 102
ŸConfirmation Tone. Go On-Hook.

User Password
ŸPress DSS Key assigned to Change ŸDial 114-Current User Password-New
Or
User Password. User Password.
ŸEnter Current User Password. ŸConfirmation Tone. Go On-Hook.
ŸEnter New User Password.
ŸConfirmation Tone. Go On-Hook.

Voice Help
ŸPress DSS Key assigned to Voice ŸDial 1090-Listen to Message-Press
Or
Help. any key to stop.
ŸListen to Message.
ŸPress any key to stop.
Voice Mail
ŸPress ‘Voice Mail’ Key. Or ŸDial 3931 (ETERNITY ME/GE/PE).
ŸFollow VMS Prompts. ŸDial 390 (ETERNITY NE).
ŸFollow VMS Prompts.

To Access General Mailbox:

ŸPress DSS Key assigned to General Or ŸDial 1176
Mailbox. ŸFollow VMS Prompts.
ŸFollow VMS Prompts.

Walk-In Class of Service

To Walk In into the other Extension:
ŸPress DSS Key assigned to Walk-In Or ŸDial 111-1-Your Extension Number-
Class of Service. Your User Password.
ŸSelect the option ‘Walk in’. ŸDial desired Number on Confirmation
ŸPress Key. Tone.
ŸEnter Your Extension Number. ŸTalk.
ŸEnter Your User Password.
ŸConfirmation Tone.
ŸDial desired number - Talk.

To Walk Out of the other Extension:

ŸPress DSS Key assigned to Walk-In Or ŸDial 111-0
Class of Service. ŸConfirmation Tone
ŸSelect the option ‘Walk out’. OR
Press Key. Confirmation Tone OR ŸGo On-Hook.
ŸGo On-Hook.

Walk-Out depends on the Walk-Out mode selected for your extension. If ‘Walk-Out One
Call’ is set on your extension, you will be walked out when you go On-Hook.
Forced Release Order* (for E&M MFCR2 only)
ŸDial the desired extension number.
ŸDuring 3-way speech.
Or
ŸPress DSS Key assigned to Forced
Released Order.
ŸSpeech with desired party. The
second party gets disconnected.
ŸDial the desired extension number.
ŸDuring 3-way Speech.
ŸDial *38
ŸSpeech with desired party. The
second party gets disconnected.

Manual Priority Intrusion* (for E&M MFCR2 only)

ŸDial the desired extension number.
Or
ŸOn Busy Tone, press ‘Transfer’ Key.
ŸPress DSS Key assigned to Manual
Priority Intrusion.
Ÿ3-way speech established.
ŸDial the desired extension number.
ŸOn Busy Tone, press ‘Transfer’ Key.
ŸDial *37
Ÿ3-way speech established.

Hospitality Features*
To print Reports and Logs, make sure the necessary configurations for the Destination
Port - Comm Port, Printer or Ethernet Port have been done. Contact your System
Engineer.

Floor (Room) Service

ŸPress DSS Key assigned to Floor ŸDial 38
Or
Service. ŸTalk.
ŸTalk.

Mini Bar
ŸPress DSS Key assigned to Mini Bar.
ŸEnter Item Number (00-99).
ŸEnter Quantity (00-99).
ŸConfirmation Tone. Go On-Hook.
Or ŸDial 1056-Item Number (00-99)
Quantity (00-99).
ŸConfirmation Tone. Go On-Hook.

Room Maid Status

ŸPress DSS Key assigned to Room Or ŸDial 1054-Status
Status. 1-Maid is in the Room
ŸEnter Status (1-5). 2-Room is Dirty
ŸConfirmation Tone. Go On-Hook. 3-Room Clean can be rented
Room Maid Status (Cont.)
4-Room Clean yet to be inspected
5-Room is Out of Service
ŸConfirmation Tone. Go On-Hook.

For Micros Opera PMS Interface -Status options are : 1-Dirty, 2-Clean, 3 -Inspected.
For Extended Starlight PMS Interface - Status options are: 1-Dirty, 2-Clean, 3-Clean
Checked.

System Administrator (SA) Mode

ŸPress DSS Key assigned to SA Mode. ŸDial 1#92-SA Mode Password.

Or
ŸEnter SA Password. ŸDial the desired SA Command.
ŸDial the desired SA Command.

Alarms

Once Only:
ŸPress ‘Alarm’ Key. Or ŸDial 1072-003-Phone Number-HH-
ŸEnter Phone Number. MM-1-1 (Once Only, Personalized).
ŸEnter Time in HH-MM. ŸConfirmation Tone. Go On-Hook.
ŸSelect ‘Once Only’. Press Key.
ŸSelect ‘Personalized’ or ‘Automated’. ŸDial 1072-003-Phone Number-HH-
Press Key. MM-1-2 (Once Only, Automated).
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.
Daily Alarm:
Ÿ Press ‘Alarm’ Key. Or Ÿ Dial 1072-003-Phone Number-HH-
ŸEnter Phone Number. MM-2-1 (Daily, Personalized).
ŸEnter Time in HH-MM. ŸConfirmation Tone. Go On-Hook.
ŸSelect ‘Daily’.
ŸSelect ‘Personalized’ or ‘Automated’. ŸDial 1072-003-Phone Number-HH-
ŸPress Key. MM-2-2 (Daily, Automated).
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.
To cancel Alarms:
ŸPress ‘Alarm’ Key. Or Ÿ Dial 1072-003-Phone Number-#
ŸEnter Phone Number. ŸConfirmation Tone. Go On-Hook.
ŸSelect ‘Cancel All’.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.
Alarms (Cont.)
Voice Guided Alarm:
ŸPress DSS Key assigned to Remote ŸDial 1072-034-Follow Voice Mail
Or
Voice Guided Alarm. System Prompts.
ŸFollow the Voice Mail System prompts
to set Alarm.

To cancel Voice Guided Alarm: ŸDial 1072-034-Follow Voice Mail

ŸRepeat the above steps. Or System Prompts.

Voice Guided Alarm can be set only if a Voice Mail Card is installed in the ETERNITY.

Alarm Status Report

To print Alarm Status Report:
ŸPress DSS Key assigned to Print Or ŸDial 1072-913
Alarm Status Report.

Call Block

To Block Room-to-Room Calls:

ŸPress DSS Key assigned to Call
Block. (LED glows Red) Or ŸDial 1072-045-1
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.

To Allow Room-to-Room Calls:

ŸPress DSS Key assigned to Call Or ŸDial 1072-045-0
Block again. (LED turns Off) ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.

Call Budget
To assign Call Budget Amount:
ŸPress DSS Key assigned to Assign
Call Budget. Or ŸDial 1072-004-Room/Phone Number-
ŸEnter Room/Phone Number. Call Budget Amount (Amount is in 6
ŸEnter Call Budget Amount. (Amount digits; use leading zeros)
is in 6 digits; use leading zeros ) ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.
Call Privilege
To set Dynamic Lock:
ŸPress DSS Key assigned to Dynamic Or Ÿ Dial 1072-002-Room/Phone Number-
Lock Remote. 1-Scroll to select a Toll Control Level.
ŸEnter Room/Phone Number. ŸPress Key.
ŸSelect the option ‘Change Toll Control ŸConfirmation Tone. Go On-Hook.
Level’.
ŸPress Key.
ŸScroll to select a Toll Control Level.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.

To set Auto Dynamic Lock:

ŸPress DSS Key assigned to Dynamic Or ŸDial 1072-002-Room/Phone Number-
Lock. 2-Minutes (01-99).
ŸEnter Room/Phone Number. ŸConfirmation Tone. Go On-Hook.
ŸScroll to select ‘Change Lock Timer’.
ŸPress Key.
ŸSet Lock timer for: 01-99 Minutes.
ŸConfirmation Tone. Go On-Hook.

To set Manual Dynamic Lock:

ŸPress DSS Key assigned to Dynamic Or ŸDial 1072-002-Room/Phone Number-
Lock. 2-00
ŸEnter Room/Phone Number. ŸConfirmation Tone. Go On-Hook.
Scroll to select ‘Change Lock Timer’.
ŸPress Key.
ŸEnter User Password.
ŸSet Lock Timer for: 00
ŸConfirmation Tone. Go On-Hook.

Check-In

ŸPress DSS Key assigned for ‘Check- ŸDial 1072-901-Check In Profile-

In’.
Or Room/Phone Number-Guest Title-
ŸScroll to select desired Check-In Guest Name.
Profile. Check In Profile:
ŸEnter Room/Phone Number to Check- 1 - Single
In. 2 - Family
ŸEnter Guest Title. 3 - Budget
ŸEnter Guest Name. ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.
Change Check-In Profile

ŸPress DSS Key assigned for Check-In ŸDial 1072-907-Room Number-Profile

Or
Profile. Type.
ŸEnter Room Number. Profile Type:
ŸScroll to select desired Check-In 1 - Single
Profile. 2 - Family
ŸPress Key. 3 - Budget
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.

Check-Out
ŸPress ‘Check-Out’ Key. Or ŸDial 1072-902-Room/Phone /Guest
ŸEnter Room/Phone/Guest Number. Number.
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.

Database Synchronization Request

To request Database Synchronization

from PMS:
ŸPress DSS Key assigned to Database Or ŸDial 1072-040
Synchronization Request.

Applicable only for Micros Opera PMS Interface.

Deleting Checked-Out Calls

To delete Checked-Out calls from

particular phone:
ŸPress DSS Key assigned to Delete Or ŸDial 1072-914-Phone Number-Phone
Checked-Out Calls. Number (same as previous).
ŸEnter Phone Number twice.
Deleting Checked-Out Calls (Cont.)

To delete Checked-Out calls from

particular phone:
ŸPress DSS Key assigned to Delete Or ŸDial 1072-914-Phone Number-Phone
Checked-Out Calls. Number (same as previous).
ŸEnter Phone Number twice.

To delete Checked-Out calls for a range

of phones:
ŸPress DSS Key assigned to Delete Or ŸDial 1072-914-Phone Number-Phone
Checked-Out Calls. Number range (Ph. No. in 6 digits;
ŸEnter Phone Number range. use leading zeros).
(Ph. No. in 6 digits; use leading
zeros).

Do Not Disturb (DND)

To set DND:
ŸPress DSS Key assigned for ŸDial 1072-001-Room/Phone Number-
Or
DND-Remote. DND Message Number(1-9)
ŸEnter Room/Phone Number.
ŸScroll to select any of the following
message to set DND: DND Message Number:
Do Not Disturb 1-Do Not Disturb
Unavailable 2-Unavailable
In Meeting 3-In Meeting
In Conference 4-In Conference
Try on Mobile 5-Try on Mobile
On Vacation 6-On Vacation
On Business Trip 7-On Business Trip
Out of Office 8-Out of Office
With a Guest 9-With a Guest

ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.

To cancel DND:
Ÿ Press DSS Key assigned for DND- Or ŸDial 1072-001-Room/Phone
Remote. Number-0
ŸEnter Room/Phone Number. ŸConfirmation Tone. Go On-Hook.
ŸScroll and select ‘Cancel DND’.
ŸConfirmation Tone. Go On-Hook.
Greeting Message

To set Greeting Message:

ŸPress DSS Key assigned to User ŸDial 1072-008-Room/Phone Number-
Or
Greeting Message. 0-1 (to play Greeting Message 1).
ŸEnter Room/Phone Number. Dial 1072-008-Room/Phone Number-
ŸSelect from the options: 1-1 (to play Greeting Message 2).
‘Greeting Message 1’ ŸConfirmation Tone. Go On-Hook.
‘Greeting Message 2’
ŸPress Key.
ŸSelect ‘set’ and press Key again.
ŸConfirmation Tone. Go On-Hook.

To cancel Greeting Message:

ŸPress DSS Key assigned to User
Greeting Message.
ŸEnter Room/Phone Number.
ŸSelect the cancel Greeting
Message and press Key.
ŸSelect ‘cancel’ and press Key again.
ŸConfirmation Tone. Go On-Hook.
Or ŸDial 1072-008-Room/Phone Number-
0-0 (to cancel Greeting Message 1).
ŸDial 1072-008-Room/Phone Number-
1-0 (to cancel Greeting Message 2).
ŸConfirmation Tone. Go On-Hook.

Guest Group

ŸPress DSS Key assigned to Guest Or ŸDial 1072-904-Room/Phone Number-

Group. Guest Group Number (00-99).
ŸEnter Room/Phone Number. ŸConfirmation Tone. Go On-Hook.
ŸEnter Guest Group Number.
Ÿ Confirmation Tone. Go On-Hook.

Guest Name

ŸPress ‘Guest Name’ Key. Or ŸDial 1072-903-Room/Phone Number-

ŸEnter Room/Phone Number. Guest’s Name- #*
ŸEnter Guest’s Name. ŸConfirmation Tone. Go On-Hook.
ŸPress Key
ŸConfirmation Tone. Go On-Hook.
Guest-In/Guest-Out

ŸPress ‘Guest In/Out’ Key. Or ŸDial 1072-905-Room/Phone Number-

ŸEnter Room/Phone Number and press 1 (Guest-In).
Key. ŸConfirmation Tone. Go On-Hook.
ŸSelect the option: Guest-In/Guest-Out. ŸDial 1072-905-Room/Phone Number-
ŸPress Key. 0 (Guest-Out).
ŸConfirmation Tone. Go On-Hook. ŸConfirmation Tone. Go On-Hook.

Hotel-Motel Activity Log

To view Hotel-Motel Activity Index:
ŸPress DSS Key assigned for Hotel- ŸDial 1072-178
Motel Activity Display. Or ŸYou will get Activity Index with Date-
ŸYou will get Activity Index with Date- Time on Display.
Time on Display.

To Start Hotel-Motel Activity Log Online:

Ÿ Press DSS Key assigned for Hotel- Or ŸDial 1072-177-1
Motel Activity Log - Start/Abort Online
Mode.
ŸThe report will be available at the
Destination Port**.

To Stop Hotel-Motel Activity Log Online:

ŸPress DSS Key assigned for Hotel- Or ŸDial 1072-177-0
Motel Activity Log - Start/Abort Online
Mode.
ŸThe report will be available at the
Destination Port**.

To Start Hotel-Motel Activity Report:

ŸPress DSS Key assigned for Hotel- ŸDial 1072-176-1
Motel Activity Log - Start/Abort Report.
Or
ŸThe report will be available at the
Destination Port**.

To Stop Hotel-Motel Activity Report:

ŸPress DSS Key assigned for Hotel- ŸDial 1072-176-0
Motel Activity Log - Start/Abort Report.
Or
ŸThe report will be available at the
Destination Port**.
Housekeeping
Room Clean Status
To change Clean Status:
ŸDial 1072-909-Room/Phone Number- Room Clean Status.
1 - Maid Present
2 - Dirty
3 - Clean
4 - To be Inspected
5 - Out of Service
ŸConfirmation Tone. Go On-Hook.
Room Occupancy Status
ŸPress DSS Key assigned to Or Ÿ Dial 1072-908-Room/Phone Number-
Change Occupancy Status. Room Occupancy Status
ŸEnter Room/Phone Number. 1 - Occupied
ŸScroll to select the option: 2 - Vacant
Occupied 3 - Reserved
Vacant 4 - Guaranteed
Reserved ŸConfirmation Tone. Go On-Hook.
Guaranteed
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.

For Micros Opera PMS Interface - Status options are : 1-Dirty, 2-Clean, 3-Inspected.
For Extended Starlight PMS Interface - Status options are: 1-Dirty, 2-Clean, 3-Clean
Checked.

Mailbox Assignment
To assign Mailbox:
ŸPress DSS Key assigned for Mailbox ŸDial 1072-005-Room/Phone
Or Number-1
Assignment.
ŸEnter Room/Phone Number. ŸConfirmation Tone. Go On-Hook.
ŸScroll to select ‘Assign Mailbox’.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.

To de-assign Mailbox:
ŸPress DSS Key assigned for Mailbox Or ŸDial 1072-005-Room/Phone
Assignment. Number-0
ŸEnter Room/Phone Number. ŸConfirmation Tone. Go On-Hook.
ŸScroll to select ‘De-assign Mailbox’.
ŸPress Key.
Ÿ Confirmation Tone. Go On-Hook.
Phone Ringing Pattern
ŸPress DSS Key assigned to Phone ŸDial 1072-916-Room Number-Pattern
Ringing Pattern.
Or Number.
ŸScroll to select desired Phone Ringing Pattern Number:
Pattern. 1 - First Only
ŸPress Key. 2 - Simultaneous
ŸConfirmation Tone. Go On-Hook. 3 - One-by-One
4 - Stepped
5 - First Followed by All
ŸConfirmation Tone. Go On-Hook.

Print Check-Out Report

ŸPress DSS Key assigned for Print ŸDial 1072-911-Room/Phone /Guest

Check-Out Report.
Or Number.
ŸEnter Room/Phone /Guest Number.

Reminder
To set Reminder:
ŸPress DSS Key assigned to Remote Or ŸDial 1072-033-Phone Number-DD-
Reminder. MM-YYYY-HH-MM.
ŸEnter Phone Number. OR
ŸEnter Date and Time in DD-MM-YYYY- MM-DD-YYYY-HH-MM (users in USA).
HH-MM.
OR ŸConfirmation Tone. Go On-Hook.
MM-DD-YYYY-HH-MM (users in USA).
ŸConfirmation Tone. Go On-Hook.

To cancel Reminder:
ŸPress DSS Key assigned to Remote Or ŸDial 1072-033-Phone Number-#
Reminder. ŸConfirmation Tone. Go On-Hook.
ŸEnter Phone Number.
ŸSelect ‘Cancel All’. Press Key.
ŸConfirmation Tone. Go On-Hook.

Voice Guided Reminder:

ŸPress DSS Key assigned to Remote Or ŸDial 1072-035-Follow Voice Mail
Voice Guided Reminder. System Prompts.
ŸFollow the Voice Mail System prompts
to set Reminder.
Reminder(Cont.)

To cancel Voice Guided Reminder:

ŸRepeat the above steps. Or ŸDial 1072-035-Follow Voice Mail
System Prompts.

Voice Guided Reminder can be set only if a Voice Mail Card is installed in the ETERNITY.

Reminder Status Report

ŸPress DSS Key assigned to Print Or ŸDial 1072-917
Reminder Status Report.

Room Shift
ŸPress DSS Key assigned to Room ŸDial 1072-910-CurrentRoom/ Phone/
Shift. Or Guest Number-New Room/Phone
ŸEnter current Room/Phone /Guest Number.
Number. ŸConfirmation Tone. Go On-Hook.
ŸEnter New Room/Phone Number.
ŸConfirmation Tone. Go On-Hook.

Room Status Report

ŸPress DSS Key assigned to Print Or ŸDial 1072-912
Room Status Report. ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.

Scheduled Alarm Report

To enable Scheduled Alarm Report:
Ÿ Dial 1072-036-1
ŸConfirmation Tone. Go On-Hook.
To set Time for Scheduled Alarm Report:
ŸDial 1072-037-HH-MM.
ŸConfirmation Tone. Go On-Hook.

To disable Scheduled Alarm Report:

ŸDial 1072-036-0
ŸConfirmation Tone. Go On-Hook.
Scheduled Change of Room Clean Status

To enable Scheduled Change of Room Clean Status:

Ÿ Dial 1072-043-1
ŸConfirmation Tone. Go On-Hook.

To set Time for Scheduled Change of Room Clean Status:

ŸDial 1072-044-HH-MM.
ŸConfirmation Tone. Go On-Hook.

To disable Scheduled Change of Room Clean Status:

ŸDial 1072-043-0
ŸConfirmation Tone. Go On-Hook.

Scheduled Reminder Report

To enable Scheduled Reminder Report:

Ÿ Dial 1072-038-1
ŸConfirmation Tone. Go On-Hook.

To set Time for Scheduled Reminder Report:

ŸDial 1072-039-HH-MM.
ŸConfirmation Tone. Go On-Hook.

To disable Scheduled Reminder Report:

ŸDial 1072-038-0
ŸConfirmation Tone. Go On-Hook.

Scheduled Room Status Report

To enable Scheduled Room Status Report:

Ÿ Dial 1072-041-1
ŸConfirmation Tone. Go On-Hook.

To set Time for Scheduled Room Status Report:

ŸDial 1072-042-HH-MM.
ŸConfirmation Tone. Go On-Hook.

To disable Scheduled Room Status Report:

ŸDial 1072-041-0
ŸConfirmation Tone. Go On-Hook.
Software Version/Revision Display
To know Software Version/Revision:
Ÿ Dial 1072-191
ŸConfirmation Tone. Go On-Hook.

VIP Status
To assign VIP Status to a Guest:
ŸPress DSS Key assigned to
VIP Status. ŸDial 1072-915-Room/Phone
Or
ŸEnter Room/Phone Number. Number-1
ŸScroll to select VIP. ŸConfirmation Tone. Go On-Hook.
ŸPress Key.
ŸConfirmation Tone. Go On-Hook.

To assign Non-VIP Status to a Guest:

ŸPress DSS Key assigned to
VIP Status.
ŸEnter Room/Phone Number.
Or ŸDial 1072-915-Room/Phone
ŸScroll to select Non-VIP. Number-2
ŸPress Key. ŸConfirmation Tone. Go On-Hook.
ŸConfirmation Tone. Go On-Hook.

User Definable Fields

To inform PMS the User Defined String:
ŸDial 1072-920-Digits String. Press Key.
ŸConfirmation Tone. Go On-Hook.

OR

ŸDial 1096-Digits String. Press Key.

ŸConfirmation Tone. Go On-Hook.
 How to attach/detach the Foot Stand

You can attach or detach the Foot Stand of EON/SPARSH VP248 on the bottom of the
phone, as illustrated in Figure A.

You can place the phone on a desk at two different angles by attaching the Foot Stand
as shown in Figure B (50 degrees), and Figure C (30 degrees).

If you attach the Foot Stand as illustrated in Figure C, the phone will be placed in an
almost upright position on your desk.

Decide which of these positions work for you best and accordingly attach the Foot
Stand.

Figure A: Attaching/Detaching the Foot Stand

Pull out the Foot Stand.

Press down Press down

to attach/detach to attach/detach
Foot Stand. Foot Stand.
 Figure B: The phone mounted on a desk at 50o

Figure C: The phone mounted on a desk at 30o

Connecting a Headset (EON48/SPARSH VP248)

Ÿ To use a Headset (not supplied) with
your phone, you may plug a stereo
headset with a 2.5 mm single
connector into the headset jack with
the symbol on the left side panel
of the Phone, as illustrated in
Figure A.
Ÿ You may plug in a stereo headset with
Or an RJ12 connector into the headset
port at the bottom of the phone,
marked with the symbol , as
illustrated in Figure B.

Figure A

Headset

Figure B

Headset

Handset
Connecting a Headset (EON310)

Ÿ To use a Headset (not supplied) with
your phone, you may plug a stereo Or
headset with a 2.5 mm single
connector into the headset jack with
the symbol on the left side panel
of the Phone, as illustrated in
Figure C.
Ÿ You may plug in a stereo headset with
an RJ12 connector into the headset
jack with the symbol on the left
side panel of the Phone, as illustrated
in Figure C.

Figure C

Headset
Casio Jack
Headset
(RJ12 Connector)

Enabling the Headset Option

To enable Headset Connectivity:

ŸPress Key to enter the phone menu.
ŸScroll to the ‘Phone Settings’ and press Key.
ŸEnter your user password.
ŸScroll to the ‘Headset Connectivity’ and press Key .
Select ‘Headset Connected’ and press Key.

If you want to answer calls using Headset Key, ask your System Engineer to assign a
DSS Key for the Headset function.
MATRIX COMSEC
Head Office:
394-GIDC, Makarpura
Vadodara - 390 010, India
Tel.: +91 265 2630555
Fax: +91 265 2636598
Email: Info@MatrixComSec.com

Manufacturing Unit:
Version 11, January 2014

19-GIDC, Waghodia - 391 760

Dist. Vadodara, India
Tel.: +91 2668 263172/73

Customer Care:
Tel.: +91265 2630555
Email:Customer.Care@MatrixComsec.com
Support@MatrixComSec.com

www.MatrixComSec.com