BEFORE THE FEDERAL TAX OMBUDSMAN

MULTAN
COMPLAINT NO.---------------------------/2019

M/S Masood Spinning Mills Limited

Mehr Manzil Outside Lohari Gate, Multan

COMPLAINANT

VERSUS

1. COMMISSIONER INLAND REVENUE,

CORPORATE ZONE, REGINAL TAX OFFICE, MULTAN
2. CHIEF COMMISIONER INLAND REVENUE,
REGIONAL TAX, OFFICE MULTAN
3. FEDERAL BOARD OF REVENUE, ISLAMABAD.

RESPONDENTS

COMPLAINANT
THROUGH

QAZI ABDUR RAHMAN MUHAMMAD SALEEM

GENERAL MANAGER TAXATION MANAGER TAXATION
[AUTHORIZED REPRESENTATIVE] [AUTHORIZED REPRESENTATIVE]
 BEFORE THE FEDERAL TAX OMBUDSMAN
MULTAN
COMPLAINT NO.---------------------------/2019

M/S Masood Spinning Mills Limited

Mehr Manzil Outside Lohari Gate, Multan
COMPLAINT

VERSUS

1. COMMISSIONER INLAND REVENUE,

CORPORATE ZONE, REGINAL TAX OFFICE, MULTAN
2. CHIEF COMMISIONER INLAND REVENUE,
REGIONAL TAX, OFFICE MULTAN
3. FEDERAL BOARD OF REVENUE, ISLAMABAD.

RESPONDENT

INDEX

Sr.# DESCRIPTION ANNEX PAGE NO.

1 COMPLAINT FORM -A ANNEX-A 01
2 BRIEF FACTS ANNEX-B 02
3 COPY OF REFUND REQUEST LETTER ANNEX-C 05
4 COPY OF REMINDERS ANNEX-D 06
5 INCOME TAX RETURN FOR TAX YEAR 2018 ANNEX-E 07

COMPLAINT

THROUGH

QAZI ABDUR RAHMAN MUHAMMAD SALEEM

GENERAL MANAGER TAXATION MANAGER TAXATION
[AUTHORIZED REPRESENTATIVE] [AUTHORIZED REPRESENTATIVE]
 BEFORE THE FEDERAL TAX OMBUDSMAN
Islamabad/Lahore/Karachi/Islamabad/Peshawar/Quetta/Sukkur/Abbotabad
1) Name Of The Complainant
2) Address Of The Complaint
3) C.N.I.C No. NTN/STRN No.
4) Telephone No. E-Mail
5) Complaint Against Agency/Department
6) NAME, ADRESS AND PHONE No. OF A.R (If any)

7) Main Grievances Requiring Redressal:

a)
b)
(Detailed Complaint Is Annexed)
SOLEMN AFFIRMATION
I do hereby solemnly affirm:-
a) That no complaint on this subject has previously been lodge with the Federal Tax
Ombudsman by me, or on my behalf, in the Head Office or any of the Regional Offices.
 That a complaint No. has previously been lodge on this subject.
b) That no suit, appeal, petition, reference or other judicial proceeding in connection
With the subject matter of this complaint is pending in any court, Board, Tribunal or
authority.
 That a case No. is pending before .
c) I made a representation to the senior Officers if the Agency/Department in this
connection but have failed to elicit a reply or my representation has been unjustly
turned down. (Copies of correspondence are attached)
Or
 No representation was made
d) That what is stated above is true to the best of my knowledge, belief and information
Signature/Thumb impression of the complaint
Dated: -
 BEFORE THE FEDERAL TAX OMBUDSMAN
MULTAN
COMPLAINT NO.---------------------------/2019

M/S Masood Spinning Mills Limited

Mehr Manzil Outside Lohari Gate, Multan

COMPLAINT

VERSUS

1. COMMISSIONER INLAND REVENUE,

CORPORATE ZONE, REGINAL TAX OFFICE, MULTAN
2. CHIEF COMMISIONER INLAND REVENUE,
REGIONAL TAX, OFFICE MULTAN
3. FEDERAL BOARD OF REVENUE, ISLAMABAD.

RESPONDENT

COMPLAINT REGARDING MAL-ADMINISTRATION ON

THE PART OF THE RESPONDENTS.
Respectfully submitted,

1. That the Complainant is registered with Federal Board of Revenue [FBR]

Under NTN-1417355 as per provisions of Income Tax Ordinance 2001.
2. That the complainant is engaged in the business of Textile products within the jurisdiction of
Regional Tax Office, Multan.
3. That the address of the parties given above are sufficient for the purpose of service of notice
upon them.
4. That the compliant is being filed through: -
1. Mr. qazi abdur Rahman S/o Ghulam Rasool, mehr manzil outside gate, Multan holding
CNIC-36302-1493356-5
2. Mr. Muhammad Saleem S/o Muhammad Bakhsh, mehr manzil outside lohari gate, Multan
holding CNIC-36302-7428806-1

These persons are full time employee of the company and are fully authorized to file complaint
before the Honorable office.
5. That the working of refund is submitted as under:

Description Value Tax [Rs.]

PTR Receipts
PTR Tax [Final]
Normal income
On local turnover [NTR]
Normal Tax [Minimum Tax u/s 113
Total Tax Chargeable (final + Normal)
Less: Tax Credit u/s 65B
Tax Payable
Tax Withheld/deducted/deposited
Tax Refundable

Copy of the income tax return creating refund of Rs. ------------------------ /- for the tax year 2018
is enclosed herewith.
6. That the Complainant has submitted refund application Online in IRIS dated 20.20.2019 for the
refund of tax year 2018. Copy of the refund application is enclosed herewith as per Annex-A
7. That the complainant has also submitted three times Reminders for processing of refund
application. Copies of the Reminders for refund are enclosed herewith as per Annex-B.
8. That it is pertinent to mention here that the Complainant has visited the Concerned Officer a
number of times but no response has been received so far.
9. That under subsection 4 of section 170 of the Income Tax Ordinance, 2001, the matter
regarding the refund claims has to be resolved within a period of 60 days from the date of
receipt of refund application and this period of 60 days is expired but refund payment is not
made to us
10. That legitimate payment of refund claim of complainant has been withheld without any reason
and logic which is financial loss to the Complainant. The company is under severe pressure to
fulfill its Commitment for payment of bank debts and other obligations due to non-receipts of
above-mentioned legal refund claims as per Income Tax Ordinance, 2001.
11. That since a considerable time has been elapsed and no reply has been received from
Respondents, thus, the act of MAL-ADMINISTATION on the part of Respondents is established
and this Honorable Forum has the Jurisdiction to take the cognizance.
12. That the Complainant has got no other forum for redressal of his grievance except to invoke the
jurisdiction of this Honorable Forum.
13. That the appellant craves permission to add any of the grounds at the time of hearing.
PRAYER

It is respectfully prayed that keeping in view of the circumstances narrated above the Honorable
Office of the Federal Tax Ombudsman may graciously order the Respondent: -

a. To process the income tax refund for the tax year 2018 amounting to Rs. -----------------/- as
claimed by the Complainant.
b. Any other relief, which this Honorable Forum deems fit and appropriate in favour of the
Complainant, may be awarded.
COMPLAINANT
THROUGH

QAZI ABDUR RAHMAN MUHAMMAD SALEEM

General Manager Taxation Manager Taxation

[Authorized Representative] [Authorized Representative]

M/s Masood Spinning Mills Ltd. M/s Masood Spinning Mills Ltd.
 AFFIDAVIT

Waheed Ahmad, Chief financial Officer of the company do hereby solemnly affirm: -

a. That the facts mentioned in this complaint are correct to best of my knowledge and belief.
b. That no complaint on this subject has previously been lodged with the Federal Tax ombudsman
by me, or on my behalf, in the Head Office or any of the Regional Office.
c. That no suit, appeal, petition, reference or other judicial proceeding in connection with the
subject matter of this complaint pending in any Court, Tribunal or Authority
d. I made a representation to the senior Officer of the Agency/ Department in this connection.
e. That what is stated above is true to the best of my knowledge and information.

Complainant
through

Muhammad akram khan Waheed Ahmad

Advocate Chief Financial Officer
7-A, Gulgasht Colony,Multan Reliance Weaving Mills Ltd.
Tel :03007309286 Multan
NTNNo. 0133480-8