Ally Rizqy

469 Kencana Indah

06000 Bandar Darul Aman
SBLE3173 English for Professional Communication Matric No.:_____________
Jitra
Kedah DarulSECTION
Aman ONE (30 MARKS)

5 May 2019 You are advised to spend 60 minutes on this section.

You are the Sales Manager of DIAMOND Electrical Sdn. Bhd. You received this letter of
The Sales Manager
complaint from a customer. Write an appropriate letter of adjustment.
DIAMOND Electrical Superstore
450 Jalan Mulia
Write the letter using a full-blocked format. You are required to use today’s date.
05200 Alor Setar
Write your answer in the space provided on pages 3 to 5.
Kedah Darul Aman

Dear Sir

POOR SERVICE AND BROKEN PANAMONIA 40INCH V5400 FULL HD TV

I would like to draw your kind attention to the poor service provided by your
company. As a loyal customer who has bought so many items from your
superstore, I am terribly disappointed with the unfair treatment by your staff.

On 18 April 2019, I went to one of your superstores in Jitra, Kedah. It was early in
the morning and I was told that I was the first customer that day. I made a
purchase of the above item from your shop. The model is Panamonia 40 inch
V5400 Full HD TV and it costs me RM1099. I also requested for wall mounting
services which costs me RM200. I then paid a lump sum of RM1299 in cash and
was given a receipt numbered EN235455 by your salesgirl, Ms. Phea. She

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DIAMOND Electrical Sdn.Bhd.

450 Jalan Badlishah
05200Alor Setar
Kedah Darul Aman
Phone: 04-544 7111
Fax : 04-544 7122
Phone
_________________________________________________________________________

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Format : ____/3 marks

Content : ____/12 marks
Language : ____/15 marks

Total score for SECTION ONE: ____/30 marks

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SECTION TWO (10 MARKS)

You are advised to spend 20 minutes on this section.

Read the situation below and write an email.

Your organisation, True Adventure, a leading sports gear company in Kuala Lumpur would
like to host a ‘Plogging along the Coastline’ event in Pulau Payar, Langkawi, Kedah. It is a
part of the corporate social responsibility (CSR) project which aims to spread environmental
awareness, foster responsibility among the public, prevent pollution and also promote the
island for tourism.

As the Public Relations Officer, write an email to inform all staff about the division of task
and preparation for the event.

You are required to send a carbon copy of the email to the General Manager and the Chief
Human Resource Officer.

Write your answer in the space provided on pages 7 and 8.

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To…
Cc…
Bcc…
Subject:

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Format : ____/1 marks

Content : ____/4 marks
Language : ____/5 marks

Total score for SECTION TWO : ____/10 marks

-END OF QUESTION BOOKLET -

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