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We also need to examine our beliefs, which affect how we perceive the world,
and ultimately, how others perceive us.
Four Habits
You should also use the four habits to improve yourself. They are:
Instead, you should ask the people in conflict what it is that the other person
likely finds difficult about working with them.
Once people have looked at their own behavior from the perspective of the
other side, they can often see why the other person is acting as they have.
From there, get the two parties in conflict to agree on a joint objective.
People give clues to how they are feeling through their body language. Look
for signs that your message is not being received well, especially when there
is a change in body language.
People are in a state of rapport when they trust each other, and people in
rapport feel comfortable expressing their true feelings. Being in rapport with
someone does not mean agreeing with everything they say. Rapport is a
necessary pre-condition for influencing another person.