Proceedings of the IEEE International Conference on Advanced Materials for Science and Engineering

IEEE-ICAMSE 2016 - Meen, Prior & Lam (Eds)

Application of Service Experience Engineering to Develop a

Recommender System of Safety Training- Using Building Construction
with Context-Aware as an Example

Chun-Ling Ho

Department of Information Management, Kao Yuan University

No.1821, Zhongshan Rd., Luzhu Dist.
Kaohsiung City 821, Taiwan (R.O.C.)
886-7-6077090 and 886-7-6077097 and clho@cc.kyu.edu.tw

Abstract
For the goal of zero disaster in construction, this study will
get “Service Experience Engineering to innovative service
model. As the theme of safety training in construction, it will
complement by context-aware environment under the
construction safety of "iWork" App Cloud Service to design
the recommendation with working safety training, and then
continue to explore the relevance and effectiveness of their
service function. This research will build a recommender
system with the functions of “context-aware” and “safety
training records”.
Key words: Safety training, construction, recommender
system, context-aware, Service Experience Engineering
(SEE).
Introduction
With the rapid development of wireless and cloud services,
ubiquitous information sharing and interaction become
indispensable mode of life. Applying to business education
and labor safety training unlike traditional way in the past, it
will bring a more location-based of innovative services
through mobile-oriented environment. According to the
long-term trends of the labors aging in Taiwan's various
industrials, the research considers the phenomenon and its
importance on middle-aged workforce of the construction in
recent years[5]. And to develop adaptive security education
and training system by mobile equipment with the technology
application in life, it will help to improve working safety and
service benefits in the construction of environment.
For the goal of zero disaster in construction, the study will
get methods-take service mold from “Service Experience
Engineering (SEE) to innovative service model. As the theme
of safety training in construction, it will complement by
context-aware environment under the construction safety of
"iWork" App Cloud Service and introduce Hybrid-based
Filtering (Content-based Filtering and Collaborative Filtering)
to design the recommendation with working safety training,
and then continue to explore the relevance and effectiveness of
their service function. The research will collection raw data,
investigate the status, and insight into the user experience from
iWork system. Through recommend agent and modules design
and calculating, it will build a recommend system with the
functions of “context-aware” and “ safety training records”.
Related works
A. Recommender System
Goldberg [7] and other scholars propose that recommender
system is to solve the information overload. Herlocker [8] also
mentioned the recommender system using observations of user
groups to assist individuals in the community to identify
effectively and propose interest contents from overload and
large amounts of data. Adomavicius & Tuzhilin [1] proposed
recommendation system can be divided into three modes,
content-driven filtering, collaborative filtering and
hybrid-based filtering. The collaborative filtering is most
commonly used from a recommended technique. Therefore, a
recommendation system becomes a major way to solve the
problem online and can effectively analyze the characteristics
of the users[6]. The hybrid recommender system is to add the
collaborative recommendation system in the content-driven
filtering, and also to add the content-driven recommender
system in the collaborative filtering. Therefore, the hybrid
recommender systems contain features of both.
The study gets a new hybrid recommendation architecture
based on users’ classification. In this architecture, it makes
recommendation according to characteristics, context and
operating records to classify its situation from users, and
selects some appropriate recommendation algorithms
according its situation.
B. Service Experience Engineering
Institute for Information Industry (2008) proposed
"Experience Engineering Services (SEE)” which service
blueprint consists of three different stages of the service
process. That are FIND( Foreseeing Innovative New
Digiservices)、InnoNet ( Innovation Net )、Design Lab( Design
Lab). FIND includes consumer demand survey and technology
observing research; InnovationNet has two research focuses
respectively on specific service-related industrial value chain
and service modeling; Design Lab includes PoC (Proof of
Concept), PoS (Proof of Service) and PoB (Proof of
Business)[2][4]. Therefore, Service Experience Engineering is
for developing a new service and describes the new service
development framework completely from ideas creation to
service market-launch. According SEE, it will stimulate
innovation through systematic methods and just uses two
stages that are requirement analysis and service
conceptualization, to establish a viable system of service

ISBN 978-1-5090-3869-5 - 107

 Proceedings of the IEEE International Conference on Advanced Materials for Science and Engineering
IEEE-ICAMSE 2016 - Meen, Prior & Lam (Eds)

mode.

C. Location-Based Service by APP

"Location-Based Service (LBS)" concept combines the
location and the corresponding services, and it has become an
important demand for mobile users. Although the technology
has been adapted for many years, LBS is the highly regarded
and recent emerging Internet applications during in time to the
growing popularity of mobile devices[10]. The feature is the
ability to provide location-based, personal and real-time
services. Therefore, the integration of real-time information
system of this study will combine the concept of "situational"
and "location-based”. In 3R (Right location, Right time, Right
people) service infrastructure, it imports existing 3D virtual
reality and animations materials.
Location-based services(LBS) are mainly a combination from
two technologies of Global Position System(GPS) and
Geographic Information System(GIS) two technologies[11].
LBS will be acquired geographic coordinates by GPS services
to access the real-time spatial information in GIS to various
types of services and applications, such as tourism, navigation,
advertising and marketing, etc[3] [9]. In addition, according to
research report of Pyramid Research's market, location-based
services is expected to rise by a global market value of 280 Fig.1 The concept of system design–iWork
million dollars in 2010 to 1.03 billion dollars in 2015. Looking
LBS development of the past few years, it is possible to Service Experience Engineering is one of service design
accurately grasp the location of the users. Therefore, this study tools and mainly applied its methodology to analyze and
will apply LBS technology based on 3D virtual reality training design the service innovation for this research. It attempts to
of cloud platform and design the recommendation with propose the design needs of middle-aged workers and uses the
working safety training, and then continue to explore the service experience insight method, observations and
relevance and effectiveness of their service function. interviews for data collection and analysis. It will get five
methods to build recommend system including Activities,
Environments, Interaction, Objects and Users. The study will
Research Methods focus on the scope of work in the service mold, under the
existing operational security management system- iWork,
The Scope of this study will be as an object on construction introducing hybrid technology model to recommend, and then
safety and education training of the middle-aged workers, and to explore the feasibility of the overall architecture of the
assumed in research are the conditions for popularity of smart service experience design.
phones, wireless network and the workers of science with and Therefore, the recommender system will use the popular
technology. It will apply an integration cloud service-iWork of Google Android as a development platform from iWork, in
construction safety and real-time information with situational order to take the push and pull type of location-based services
and location service-oriented[12]. The iWork system will to provide users with training information (as shown in Fig. 2).
integrate a virtual training, building information model and Another front-end users will use the Android smartphone
LBS technologies on construction safety, and system through context-aware and location-based services,
workers/managers can easily and fast access to get information that automated startup recommend agents to capture the needs
through the cloud platform services. It includes three modules of information, through the backend recommendation engine
that are "Real-time management on workers"," Safety training mechanism and operation to propose optimum safety training
on knowledge management", and "Safety resume on courses. That recommender system can obtain real-time
construction management". The concept of system-iWork is location to users through safety training course modules, and it
designed as shown in Fig. 1. operates situation (computing context) to analysis and provide
appropriate training courses with the user's current situation
(context). The system can be designed an ubiquitous security
education and training environment.

108 - ISBN 978-1-5090-3869-5

 Proceedings of the IEEE International Conference on Advanced Materials for Science and Engineering
IEEE-ICAMSE 2016 - Meen, Prior & Lam (Eds)

[6] G. Adomavicius, and A. Tuzhilin, “Towards the Next Generation

Fig. 2 The functions of a recommender system
In this research, for the purpose of design the
recommendation with working safety training, and then
continue to explore the relevance and effectiveness of their
service function. A system implementation is developed on the
smartphone based on a hybrid recommendation technique to
the iWork. This recommender system combines the
classification, clustering, and hybrid collaborative filtering
techniques. Therefore, the results of this study are as follows:
1. To import Construction Safety Cloud Service Systems
-iWork App, and to record training history of workers
on construction safety.
2. To apply “service conceptualization” of SEE and to
insight into user behavior and the service design to be
taken as design based of recommendation system.
3. To build working safety training of recommendation
system by hybrid filter technology.
of Recommender Systems: A Survey of the State-of-the-Art and
Possible Extensions,” IEEE Transactions on Knowledge and
Data Engineering, Vol. 17, pp.734-749, 2005.
[7] Goldberg, D., Nichols, D., Oki, B. M., & Terry, D., “Using
Collaborative Filtering to Weave an
Information Tapestry”, Communications of the ACM, Vol.
35(12), , pp. 61-70, 1992.
[8] J.L. Herlocker, J.A. Konstan and L.G. Terveen, “Evaluating
collaborative filtering recommender system,” ACM Transactions
on Information Systems, Vol.22(1), pp.5-53, 2004.
[9] Kumar, S., Qadeer, M. A., Gupta, A., “Location Based Services
using Android”, The 3rd IEEE international conference on
Internet multimedia services architecture and applications, 2009.
[10] Lee, W. H., Tseng, S. S. , Shieh, W. Y., “Collaborative real-time
traffic information generation and sharing framework for the
intelligent transportation system”, Information
Sciences,Vol.180(1), pp.62-70,2010.
[11] Schiller, J., Voisard, A., “Location-Based Services”, Elsevier Inc,
2004.
[12] T. Zhu, Y. Zhang, F. Wang, and W. Lv, “A location-based push
service architecture with clustering method”, Proceedings of the
6th International Conference on Networked Computing and
Advanced Information Management , pp.107-112, Korea, 2010.

Conclusion

How to apply technological innovation and service

experience model to achieve zero disaster in construction
working will be the most important core purpose of this
research. It will take working environment safety and
education training as the theme and import the architecture of
service experience engineering to build the recommender
system by using hybrid recommendation technique. The study
will collection user experience data from iWork and
investigate the status of middle-aged workers. Through user
experience and service model, it will serve as the basis for the
recommender system on safety training.

References

[1] Adomavicius, G., Tuzhilin, A., “Toward the Next Generation of

Recommender Systems：A Survey of the State-of-the-Art and
Possible Extensions”, IEEE Transactions on Knowledge and Data
Engineering, Vol. 17, pp.734-749, 2005.
[2]Bullinger, H.-J., K.-P. Fähnrich, and T. Meiren, “Service
engineering-methodical development of new service products”,
International Journal of Production Economics, Vol. 85,
pp.275-287, 2003.
[3] B. Schilit, N. Adams, and R. Want, “Context-aware computing
applications”, In Proceedings of the 1st International Workshop
on Mobile Computing Systems and Applications, 1994.
[4] Cho, I., H. Park, and J. Choi, “The impact of diversity of
innovation channels on innovation performance in service firms”,
Service Business, Vol.5, pp.277-29, 2011.
[5] Cheng, J., Chiang, C.H., “Phased Retirement for Older Workers in
Taiwan”, Journal of Family Economics, Vol.3, pp.328–3, 2012.

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