Professional Documents
Culture Documents
Tenga presente que estas evidencias tienen ajustes y adaptaciones. Esta es la actividad que deben desarrollar como
evidencia 9 de la actividad de aprendizaje 14. Esta actividad puede ser desarrollada en equipos de máximo 3
aprendices, pero recuerden QUE CADA UNO DEBE CARGAR EL ARCHIVO.
Before doing the activities read the document IMPROVEMENT BUSINESS PROCESSES. Remember to read carefully and
thoroughly considering important terms and ideas.
1. Read the material IMPROVEMENT BUSINESS PROCESSES and answer the following questions:
When everyone follows a well-tested set of steps, there are fewer errors and delays, there is less
duplicated effort, and staff and customers feel more satisfied.
Processes that don't work can lead to numerous problems. For example:
Key Points
A business process is a set of steps or tasks that you and your team use repeatedly to create a
product or service reach a specific goal or provide value to a customer or supplier. When
processes work well, they can significantly improve efficiency, productivity, and customer
satisfaction.
However, processes that don't work can cause frustration, delays, and financial loss.
To improve a business process, follow these steps:
Map processes
Analyze the process
Redesign the process
Acquire resources
Implement and communicate change
Review the process.
Keep in mind that you'll need to improve most processes at some point. New goals, new
technology, and changes in the business environment can all cause established processes to
become inefficient or outdated.