EVIDENCIA 9

SESIÓN VIRTUAL SUPPORTING YOUR IMPROVEMENT PLAN FOR YOUR

PRODUCT OR SERVICE

SENA – SERVICIO NACIONAL DE APRENDIZAJE

APRENDIZ
JOHN ORLANDO MORENO
FICHA - 1881673

PROGRAMA
TECNÓLOGO EN NEGOCIACIÓN INTERNACIONAL
2020
DESARROLLO:
READ THE MATERIAL IMPROVEMENT BUSINESS PROCESSES AND
ANSWER THE FOLLOWING QUESTIONS:

 What are 3 examples of everyday business processes?

Contact a new client: One of the hardest tasks for a new

home business owner is getting those first few clients or
customers. The challenge is compounded by the fact that
many new home-based entrepreneurs aren't savvy
marketers and the idea of "sales" scares them. In fact,
even seasoned home business owners sometimes
struggle with having enough clients or customers.

Manufacture a new product: Avoid manufacturing the

product if customers aren't willing to buy it. Look at
competitors in the industry and understand how your product
provides additional value to your customers. If you're creating
a worse version of a competitor's product, you're unlikely to be
successful. 

resolve a customer complaint: Unhappy customers

are bad news for any company, and it only takes one of
them to shatter a perfectly good day at work for
everyone. It only takes one of them to steer many more
prospective customers away from you.
 What are 3 examples of the results of inefficient business processes?

Missed deadlines: Once you notice that you are going

to miss a deadline, give a notice as early as possible,
apologize for missing the deadline, briefly explain what
caused you to miss the deadline and then give an
alternative date when the work will be ready. If possible,
give options or a special bonus.

Increased costs for the customers: he idea of

providing customer support through various means
sounds intimidating, but it's actually quite easy. The
process definitely benefits the customer, as he or
she is able to contact agents in a manner they find
most convenient. In fact, most clients expect
multichannel support and become frustrated if their
preferred method isn't available.

Unhappy customers: A dissatisfied customer is one

who feels a business did not provide a product or
service as expected. ... Angry customers' feelings run
much deeper. These customers feel betrayed by the
company, believing the company violated the norms or
ethics of a customer-company relationship.

What are formal business processes?

Also known as procedures – are

Documented, and have well-established steps.
When each sales executive employs their own style, it
is difficult to achieve standardized results. Companies
that operate this way typically have a lower percentage
of sales executives achieving their goal, are more
prone to turnover, and are much less effective in their
forecasting.
However, companies that have formal and dynamic processes are more often
described by their clients as Trusted Business Advisors.

What are 3 advantages of implementing efficient business processes?

You might think you know where business

pain points exist. But the best way to
identify the biggest opportunities for
increased efficiency and overhaul dated
processes is through business process
improvement.
In this post, we'll cover the core benefits of business process improvement,
including:
 Productivity
 Employee satisfaction
 Reduced risk
 Compliance
 Customer satisfaction
 Agility
 Technology integration

What are 4 examples of problems that inefficient business processes can

lead to?

Resources are wasted: The waste of

resources is an additional waste for
the seven wastes of lean manufacturing, it is
the non efficient use of your lights, heat and
power. This waste is a common waste in
many organizations with employees often
doing at work what they would never do at
home. Would you leave lights on all day and
night in unoccupied rooms at home or leave windows open in heated areas, you
probably would not at home but many do at work; because they don’t pay the bills.
  Customers may complain about poor product
quality or bad service.
 Colleagues get frustrated.
 Work may be duplicated, or not done.
 Costs increase.

Mention the 6 steps to implement efficient business processes and explain

each one in maximum 3 lines.

Step 1: Map the Process: Process mapping is a

management tool used to visually depict the flow of
work and the steps and people involved in a
business process. These maps are also commonly
referred to as flowcharts or workflow diagrams.
Organizations use this tool to gain a better
understanding of a process and to improve its
efficiency.

Step 2: Analyze the Process: My Personal

Learning Plan, or the 5 Whys Add to My Personal
Learning Plan to trace the problem to its origins.
After all, if you only fix the symptoms, the problems
will continue. Speak to the people who are affected
by the process. What do they think is wrong with it?
And what suggestions do they have for improving
it?

Step 3: Redesign the Process: The term

business process redesign refers to a complete
overhaul of a company's key business process
with the objective of achieving a quantum jump
in performance measures such as return on
investment (ROI), cost reduction, and quality of
service. Business processes that can be
redesigned encompass the complete range of
critical processes, from manufacturing and production to sales and customer
service. Businesses may call in consultants to direct or assist with the redesign .
Step 4: Acquire Resources: Acquiring
resources is the process of securing team
members, equipment, materials or other
resources required to deliver the project.

The key input to acquiring resources is the

project plan. This will detail what resources
are expected to be needed in order to fulfil
the delivery of products or for the
management of the project. This should
provide a reasonable estimate of the
resources required for the project and also provide a schedule for when the
resources are required and for how long.

Step 5: Implement and Communicate Change:

Change isn’t always easy, but keeping employees
involved, informed and empowered throughout the
process makes a big difference in both the employee
experience and the outcome of the
change. McKinsey research estimates that 70% of
change programs fail to achieve their goals, largely due
to employee resistance.

Step 6: Review the Process: Each step includes

a set of formal reviews that can result in any
previous steps being adjusted and revisited.
The review process is finalized by ensuring that,
through training, the crew achieves the
qualifications required to perform onboard
operations.
 BIBLIOGRAPHY
https://www.thebalancesmb.com/how-to-find-customers-in-4-easy-steps-1794589

https://www.process.st/top-10-business-processes/

https://www.businessnewsdaily.com/8820-how-to-find-factory.html#:~:text=produce%20your
%20product.-,Preparing%20for%20manufacturing,t%20willing%20to%20buy%20it.

https://www.indeed.com/career-advice/career-development/streamline-processes-and-
workflows

https://ventacompetitiva.com/2018/07/30/procesos-de-ventas/