Format No. QSP/7.1/01.

F01 (A)
Issue No. 06 Rev. No 7 Dated: July 16, 2018

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

School of Business, Dehradun

COURSE PLAN
Program : Master in Business Administration
MBA Aviation Management
Courses :
MBA General Management
Semester : I
Session : July – December 2019
Batch : 2019 – 2021
Subject Code : LSCM 7005
No. of Credits : 3
Subject : Operations Management

Prepared by : Prof. Balaram Swamy J.

e-Mail : bswamy@ddn.upes.ac.in
MOB : + 91 789 561 3697

Approved By

------------------------------ ----------------------------
HOD DEAN

UPES Campus Tel. : +91-135-2776092-94

Energy Acres; P.O. Bidholi, Via Prem Nagar Fax. : +91-135- 27760904
Dehradun 248 007 (U.K.) Web. : www.upes.ac.in
 COURSE PLAN

Course Plan : Operations Management Prof. Balaram Swamy J. Page 2

 A. LEVEL OF KNOWLEDGE REQUIRED
Students should have basic ANALYTICAL & LOGICAL SKILLS , BUSINESS MATHEMATICS & STATISTICS and, well
acquainted with use of E XCEL SPREAD SHEET.

B. COURSE OBJECTIVES
 To develop an understanding of how operations have strategic importance and can provide a competitive
advantage in business environment.
 To understand techniques of location and facility planning; line balancing; job designing; and capacity planning
 To understand the Materials Management function starting from Demand Management through Inventory
Management, Lean Operation/JIT systems,
 To sensitize students to the advanced concepts like TQM, SCM, ERP and PLM.
C. COURSE OUTCOMES . . . STUDENTS WILL BE ABLE TO

 Identify the elements of operations management and various transformation processes.

 Apply techniques to enhance productivity, competitiveness in operations, scheduling & sequencing techniques.
 Analyse the logistic driven flow to develop a balanced line of production and, analyse inventories in operations,
quality control measures in Quality Circles to TQM.

D. COURSE OUTLINE
Unit I :Introduction to Operations Management and Forecasting
Unit II :
Facility Location and Layout, both Manufacturing and Service operations layout
Unit III :
Process, Process Design, Line Balancing, Capacity Planning and Scheduling of Operation
Unit IV :Classification of material, Inventory Types, EOQ, Inventory Management in manufacturing (MRP, MRP II,
ERP) Inventory Management in Supply Chain, KANBAN, JIT, VMI
Unit V : Total Quality Management (TQM), Statistical Process Control, Control Charts.

E. PEDAGOGY
 Designed to build competency in Application of Concepts and Tools (ACT) in solving real life business problems.
 Concepts and Tools (for analysis) i.e. CT of ACT will be delivered in classroom in an interactive discussion mode;
surprise QUIZES and INDIVIDUAL ASSIGNMENTS will be conducted to assess the level of clarity on them.
 Application (A of ACT) skills will be developed by various Assignments viz., Activities, Case studies, Published-
papers and Numerical exercises, whichever is relevant.

F. 01 COURSE COMPLETION PLAN

3 SESSIONS OF 60 MINUTES PER WEEK AND, THE COURSE WILL BE COMPLETED IN 36
SESSIONS
F. 02 EVALUATION AND GRADE
a Internal Assessment : 50% Details are given below

b End Semester Examination : 50% Refer to Academic Calendar

INTERNAL ASSESSMENT -
: 40% Assignment – Individual :
DETAILS Details are
40% Quiz : given below
20% Assignment - Group :

Please refer to “Pedagogy” @ para “E” above. Concepts and Tools (CT of ACT) are important because they
are asked in the Domain Knowledge round of any Personal Interview. Interviewer may cross question the
candidate to check her/his clarity and confidence. This course prepares the students for it in two ways -

Course Plan : Operations Management Prof. Balaram Swamy J. Page 3

 Individual Assignment and Quiz; details are given below.

Manger solves the problems and/or improves the performance of a process. An executive executes the
work; her/his problem solving area of operation is limited. Group Assignment, given below is focused to
build problem solving and process improvement skills. It helps to Apply the Concepts and Tools, which
students have, learnt in the course.

ASSIGNMENT – INDIVIDUAL :
Each student is assigned two words at random – Annexure I. These words are frequently used in Operations
domain and, are FAQs in domain related in personal interview. Therefore, in-depth, well-researched
understanding of the word is expected from the students. Beginning tenth class, three students will be
selected randomly to present the words in Room # K1203 of the instructor as per mutual convenience time.
Evaluation rubric is given below:

Style (5%) Content (15%) Source (40%) Reference (40%) Late Submission
Calibri, Font Size 500-750 words i.e. Source in Foot Minimum 2 from Late submission cap
11, Line Space 1.5, 1 to 1 ½ pages Notes (refer to Library Books; on marks per due
Normal Margin. including diagrams Menu of MS Word balance from Web date is 50%

QUIZ:
More than one will be conducted; all of them will be done without prior intimation. They are designed to
test the students’ understanding of the concepts and analytical tools given in the classroom. Evaluation
rubric 1 or 0 corresponding to correct or incorrect.

PRESENTATION – ACTIVITIES , CASES, PAPERS :

Class is divided into ten groups; each having five members. Activities, Case Studies, Articles etc. are assigned
to each group. They are given in the last column in “Broad Course Content” section given below. Beginning
tenth class, Groups will be selected randomly for presentation in Room # K1203 of the instructor as per
mutual convenience time. Late submission cap on marks per due date is 50%. Style and Content will be
same as in Individual Assignment. Negative Marks 05 each will be given for this. Evaluation rubric is given
below:

Issues (25%) Analysis (25%) Decisions (25%) Consequences (25%) Late Submission
Major & minor Using CT to Alternate course Pros and Cons of all Late submission cap on
issues and establish Cause of Action and Decisions and marks per due date is
repercussions and Effect Suggestions Recommendations 50%

F. 03 EVALUATION AND GRADE

End Semester (three hrs.) will contain Objective, Short and Long Discussion type
EXAMINATION :
questions and Application type viz., cases and numerical
PASSING
: 40% in End Semester and 40% of Total Marks. Minimum 85% to get “O” Grade
CRITERIA
G. GENERAL
01 Attendance : Minimum 75% - those with less will be barred from end semester examination
Cell Phones and other Electronic Communication Devices:
02
MOB and PEDs are not permitted in Classrooms, Tests/Quiz-sessions and Mid/End Semester Exams.
E-Mail and LMS: Each student should have e-mail ID to access LMS and class should have Group ID.
03
Important information will be notified via mail/LMS or Class Representative.

Course Plan : Operations Management Prof. Balaram Swamy J. Page 4

 04 Meetings: Thursdays and working-Saturdays with prior appointment; and, 02~04 pm on Wednesdays

H. BROAD COURSE CONTENT – SESSION WISE

SESSION # TOPICS REF.1 PEDAGOGY
MODULE 00 COURSE CONTENT, P EDAGOGY , EVALUATION METHODS AND MUTUAL EXPECTATIONS

MODULE 01 INTRODUCTION TO OPERATIONS MANAGEMENT AND FORECASTING

03 : Discuss Economic Activity, Management, Business Management,

04 : Operations Management, Types and Distingwishing features, A1 Contribution of Various
Goods, Product and Service, Value Chain Sectors to GDP for more
05 :
than 50 years – Global
Key activities in OM : Forecasting, Supply Chain Management,
06 : and India
Facility Location, Layout and Design, Technology Selection, Quality
B1 pp02~48
Managemenet, Purchasing, Capacity Management, Process and
07 : Job Design, Service Design, Schduling, Inventory Management
08 : Forecasting Basics – Types, Truisms, Errors
09 : B1 pp278~297
Time Series and Seasonality
10 : C1 Mahendra Tractors
11 :
Regression
12 :

MODULE 02 FACILITY LOCATION AND L AYOUT, BOTH MANUFACTURING AND SERVICE OPERATIONS
13 : Facility Location Decision – Squareroot Law, Alfred Weber Model
14 : (1858-1968), Rating and Ranking, Factor Rating, Gravitaion B2 pp 449~467
15 : Method, Transportation Cost Method etc.
16 :
Layout- goods (work Flow) Layout; Process Layout, Celluar layout, B1 pp189~204
17 :
Fixed Position Layout, Facility layout in Service organization, B3 pp 06~18
18 :

MODULE 03 PROCESS, P ROCESS DESIGN, LINE BALANCING , CAPACITY PLANNING AND S CHEDULING
19 : B1 pp162~180
Process Alternates, Product-Process Matrix, Process Types and
B3 pp 06~18
20 : Hierarchies, Process Architecture, Nature of Set of Activities,
B4 pp56~94
21 : Process Design, Productivity, Value of Loyal Customer
C2 Mumbai Dabbawala
22 :
Operations Strategy, Line Balancing, Assembly Line Balancing
23 : C3 IKEA Strategy
Approaches, Scheduling
24 :
MODULE 04 C LASSIFICATION OF MATERIAL AND INVENTORY MANAGEMENT
25 :
Classification of Material (RM, ABC etc.) B1 pp306~323
26 :
27 :
Replenishment Methods (Q,r) etc B1 pp306~323
28 :
29 :
Ordering (EOQ) B1 pp306~323
30 :
31 :
Safty Stock, Inventory Positioning in a Supply Chain B1 pp306~323
32 :

1
A = Activity; B = Book; C = Case; P = Paper
Course Plan : Operations Management Prof. Balaram Swamy J. Page 5
 TOTAL QUALITY MANAGEMENT (TQM), S TATISTICAL PROCESS CONTROL , CONTROL
MODULE 05
CHARTS
33 : TQM, Quality, Big Q and Small q
34 : SQC, UCL, LCL
B1 pp420~435
35 :
Process CApability, Six Sigma (DMIAC, DMADV)
36 :
I. SUGGESTED R EADINGS AND VIEWING
Operation Management, Collier David A., Evans James R., Ganguly Kunal, 2012, Cengage
BOOKS (B) B1
Learning

Operations & Supply Chain Management, Chase Richard B., Shankar Ravi, Jacobs Robert F.,
B2
Aquilano Nicholas J., 12ed, Tata McGrawHill
Laguna Manual, Marklund Johan, Business Process Modeling, Simulation & Design, 2011,
B3
Pearson
B4 Fitzsimmons James A., Fitzsimmons Mona J., Service Management, 5ed, Tata McGraw-Hill
Juran’s Quality Planning & Analysis for Enterprise Quality, Gryna Frank M., Chua Richard
B5
C.H., Defeo Joseph A., 5ed, Tata McGraw-Hill

B6 Chary S. N. Theory and Problems in Production & Operations Mgt. 14ed, Tata McGraw Hill

CASES (C) C1 Mahendra Tractors HBR M1 - Session 09~10

C2 Mumbai Dabbawala IVEY LEAGUE M3 - Session 19~21

C3 IKEA Strategy Ivey League M3 - Session 22~24

Prof. Balaram Swamy J.

Course Plan : Operations Management Prof. Balaram Swamy J. Page 6