ANUSHA JOSE

A1904016095

On march 20th I travelled from delhi back to my hometown patna by flight because of the arising cases of
covid work from home had been implemented and I had to get back home before the lockdown started.
I was a bit stressed out because of the arising cases in delhi and I would have to come in contact with
many people that day . I thought there would be less chaos due to the outbreak of corona virus but to
my disappointment it was all the same The entire place was buzzing with people. Outside the airport,
there were cars and taxis. People were rushing around with huge suitcases and bags. Everyone seemed
to be in a hurry as if people are trying to get back to their hometowns as early as possible , the only
difference was that people were now wearing masks.

PHYSICAL EVIDENCE : And as always the ambience was very impressive. The lounge was brightly lit and
tastefully decorated. Huge screens displaying the arrival and departure of flights .different counters for
different airlines , customer care service desk were placed separately . The toilets were well maintained
,the smell of the coffee as we entered attracted me to the small coffee shop right as we enter the
airport.

PEOPLE : Due to covid the staff of the airport were being extra careful and were helping out every
customer with their needs like printing e ticket before baggage drop maintaining distance between the
customers . As it was just the starting of the pandemic they were also being a little careless as the
customers were being careless and not wearing mask but no staff were pointing them out and finally the
staff sitting on the counters were not wearing mask all the time

PROCESS AND STEPS : During this time also our luggage were taken proper care people working were
not stressed about the situation rather they were working as they used to do because I received my
check in luggage back in the same condition no damage was done . And they were people who were
helping out other customers with their luggage like customers with any physical disability . There were
many flights that day to different states and getting the luggage to right flight is a well functioned
system

CUSTOMERS : While I was on the airport for check in and security check people were wearing mask all
the time because staff was moving around but while waiting for boarding few people removed their
masks and were sitting casually this might be because at that time people were not fully aware of the
seriousness of the issue and were taking it casually and even while on the flight the person sitting next
to me removed his mask and the flight attendant did not say anything to him that was the only issue I
faced

Other than that I think my journey during a pandemic was fine and I reached home safely .