Using Avaya HealthCheck Tool

Using Avaya HealthCheck Tool
October 2020
Issue 1
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Contents
Chapter 1. Introduction ............................................................................................ 8

Purpose ..................................................................................................................................................... 8
Glossary .................................................................................................................................................... 8
Chapter 2. Overview ................................................................................................. 9

HealthCheck Tool Overview...................................................................................................................... 9
HealthCheck Tool Landing page ............................................................................................................. 10
Supported Products ................................................................................................................................ 11
Sending Feedback for HealthCheck Tool ............................................................................................... 11
Chapter 3. HealthCheck Dashboard ...................................................................... 12

Viewing Site dashboard .......................................................................................................................... 12
HealthCheck dashboard field description ............................................................................................... 13
KPI Charts ...................................................................................................................................... 14
Assets............................................................................................................................................. 15
Chapter 4. HealthCheck Tests ............................................................................... 18

Creating a Test using Consolidated Dashboard ..................................................................................... 18
Creating a test ......................................................................................................................................... 19
Scheduling a test using Consolidated Dashboard .................................................................................. 20
Scheduling a test ..................................................................................................................................... 22
Managing a scheduled test ..................................................................................................................... 23
Chapter 5. HealthCheck Reports ........................................................................... 24

Viewing historical tests using SEID ......................................................................................................... 24
Viewing a detailed test report using Location ID ..................................................................................... 26
Comparing HealthCheck reports ............................................................................................................. 27
Chapter 6. Registration ............................................................................................... 28
Chapter 7. Resources ................................................................................................. 29

Documentation ........................................................................................................................................ 29
Support .................................................................................................................................................... 29
Using the Avaya InSite Knowledge Base................................................................................................ 29

Chapter 1. Introduction
Purpose
This document provides a high-level description of the Avaya HealthCheck Tool.
Avaya HealthCheck Tool is a Web-based tool that reduces the time required to diagnose errors
and faults in an Avaya system. HealthCheck Tool also evaluates the settings on the installed
Avaya products and reports misconfigurations.
The intended audience for this document are the Avaya customers, Business Partners, and
Avaya associates.
Glossary
Term Description
SAL Secure Access Link
TOB Technical Onboarding
ART Automatic Registration Tool
GRT Global Registration Tool
SEID Solution Element ID
FL no. Functional Location number (Location ID)
SSO Single Sign-On
SECode Solution Element Code

Chapter 2. Overview
HealthCheck Tool Overview

HealthCheck is a Web-based tool that you can use to validate connectivity and alarming on
certain Avaya products and run comprehensive configuration checks and assess the overall
health of a product. These checks can be done on a one-time, scheduled, or recurring basis.
The test results can be seen on the report page of the tool, and the report contains detailed
information on how to resolve the failure.
The new HealthCheck Tool Dashboard can be used to view the various KPIs related to the
functional location of a customer or Business Partner.
You can connect this tool to an Avaya product to gather configuration data and compare the
data to Avaya recommended settings. The tool then provides a structured report with
recommendations on those settings that do not match the Avaya recommended settings.
HealthCheck Tool provides the following capabilities :
• Registration: Users can get SEIDs for their products, onboard them to SAL Gateway,
and get the Connectivity/Alarming configured and tested using the Registration feature.
• Validate Connectivity: Ensures that the product can securely connect to Avaya for
remote troubleshooting and automated diagnostics.
• Validate Alarming: Tests remote monitoring to validate Avaya can receive alarms from
your product.
• Validate Configuration: Cross-checks product configuration against Avaya best
practices.
• Product Health: Executes diagnostic routines to provide a readout on overall system
health.
• Software Currency: Compares the currently installed version of the software against the
latest available
HealthCheck Tool automatically runs commands and analyzes the resulting information.
Depending on the system size, the tool takes 10 to 40 minutes to diagnose an error, while
manual checking of the same error takes up to 4 hours.

HealthCheck Tool Landing page
Item Description
Site Dashboard
Load Consolidated Dashboard To view the KPIs, consolidated health
reports, and asset details.
View Registration by Registration ID To view the status of registration request
using the Registration ID.
View Historical Tests
View by SEID To search the tests run on a product based
on its SEID.
View by Site To search the tests run on a product based
on its Functional Location number.
My Tests
Create Test To select one or more products to run the

HealthCheck.
Manage Test Schedules To schedule a test to run recurringly.
View My Tests To view recent Healthcheck reports that you
have run.
Helpful Information
HealthCheck Test Guide Link to Using Avaya HealthCheck Tool KB
article.
HealthCheck Registration Guide Link to Avaya HealthCheck Tool Registration
feature description guide.
Supported Products To view the products supported by
HealthCheck Tool.
Submit HealthCheck Feedback To send feedback for HealthCheck Tool and
its functionalities.
Supported Products
The following are some of the products supported by the Avaya HealthCheck Tool for
Connectivity, Alarming, and HealthCheck functionality:
• Avaya Aura® Communication Manager
• Modular Messaging
• Call Management System
• Avaya Intuity Audix®
• Avaya Intuity Audix® LX
• Avaya Aura® Application Enablement Services
You can also use the HealthCheck Tool to resolve multiple issues simultaneously for the
following solution system settings:
• Communication Manager
• Avaya Aura® Messaging
For a complete list of supported products, log on to the HealthCheck Tool and Click Supported
Products from the Helpful Information section on the landing page.
Sending Feedback for HealthCheck Tool

To send a general feedback, query, suggestion, or complain regarding Avaya HealthCheck
Tool, follow the below procedure:
1. Log in to Avaya HealthCheck Tool using your SSO credentials.
2. On the landing page, in the Helpful Information section, click Submit HealthCheck
Feedback.
The system redirects you to your mailbox and opens a new mail addressed to the
HealthCheck administrator.

Chapter 3. HealthCheck Dashboard
Viewing Site dashboard

About this task
Use this task to view the performance and status of your assets.
Before you begin
Ensure that you have the following:

• An SSO account with a valid user ID and password registered with Avaya to log in.
• A Location ID (FL Number) of the device that you want to register.
Procedure
1. Log on to the HealthCheck Tool portal OR

Log on to the Avaya support site using the link www.support.avaya.com and follow the
below procedure
- Go to Diagnostics & Tools menu
- Select HealthCheck Tool
The system directs you to the HealthCheck Tool home page.
2. On the Home page, click Load Consolidated Dashboard from Site Dashboard.
3. On the Search Tests page, enter the Location ID (FL/Sold To number).
The system displays the HealthCheck Dashboard for the entered FL no.

HealthCheck dashboard field description
The HealthCheck dashboard contains the following sections:
• Recommendation Section - To view the various recommendations for the user.

• KPI Chart Section - To view the various KPI charts for the assets under the Site.
• Asset Section - Assets under the Site are further categorized under Healthy, Unhealthy,
and Unregistered category. It also shows a “Product Map” section that shows a graphical
view of assets associated with the SAL Gateways under the Site.

KPI Charts
KPI chart gives a graphical representation for the health and connectivity of the asset under the
Site.
The following charts are displayed:
Chart Description Color code
Connect Success Shows remote connectivity • Green: Success
health status of the assets • Red: Failed, Timeout
under the Site. • Black: Pending, In
Progress, All other cases
Alarm Health Shows alarming health status • Green: Success
of the assets under the Site. • Red: Failed, Timeout
• Orange: Not Entitled
• Black: Pending, In
Progress, All other cases
Health Check Shows the configuration • Green: Session
health status of the assets successful, no health
under the Site. issues found
• Purple: All other cases
• Blue: Test is not available
for the product
• Black: Duplicate Request,
Application already being
serviced
SAL Gateway Shows SAL Gateway health • Green: Healthy 3.x SAL
status of the assets under the Gateways
Site. • Red: Unhealthy SAL
Gateway
• Orange: Healthy 2.x SAL
Gateways
• Black: Not Available
Backup KPI Shows backup health status • Orange: HealthCheck
of the assets under the Site. Backup Failure
• Red: Backup Alarm
License KPI Shows license health status • Orange: HealthCheck
of the assets under the Site. License Failure
• Red: License Alarm
Entitlement KPI Shows entitlement health • Green: License expiry
status the assets under the date more than 90 days
Site. • Yellow: License expiry
date less than or equal to
90 days

• Orange: License expiry
60 days
• Red: License expiry date
less than 30 days
• Black: Unentitled
Software Currency Shows version health status • Green: Upto Date
of the assets under the Site. • Red: Version out of date
by 3 or more major
software releases
• Yellow: Version out of
date by 2 or fewer major
software releases
• Black: Unable to retrieve
version information
Software Support Policy Alert Shows software support • Green: Upto Date
policy alerts for the assets • Orange: Urgent upgrade
under the Site. may be needed. A link for
upgrade
• Red: Version out of date
by 3 or more major
software releases
Certificate KPI Shows certificate health • Green: Certificate expiry
status of the assets under the date for more than 90
Site. Currently covers only days
the certificate expiry of the • Yellow: Certificate expiry
web admin interface of the date less than or equal to
products. 90 days
• Orange: Certificate expiry
60 days
• Red: Certificate expiry
date less than 30 days
Assets
The asset section lists all the assets categorized into a Healthy, Unhealthy, and Unregistered
category. It also shows a Product Map, which can show a graphical view of assets associated
with the SAL Gateways under the Site.
The KPI details of the corresponding KPI chart selected are displayed under the Healthy Asset
tab. The table information changes depending on which KPI chart is selected.

Field Description
HEALTHY ASSETS The latest test status (in the last 60 days) is
displayed for all connected products. The
status icon color codes:
• Green - Test completed successfully

• Yellow - Tests completed, but warnings
found
• Purple - One or more tests failed. Click
View for details
• Black - Test was not requested to run
• Blue - Test is not supported for the
product
• Grey - Test in progress
You can create or schedule a test for

selected assets.
UNHEALTHY ASSETS List of all unhealthy assets along with the error
code and link to the error details. You can click
ADD TO SAL to manage the device on SAL
Gateway.
You can create a test, refuse connectivity for
the asset, or mark the asset as not in service.
UNREGISTERED ASSETS List of unregistered devices under the Site.
You can also initiate the device registration.
VIEW PRODUCT MAP A graphical view of the assets associated with
the SAL Gateways under the Site.
Icon Description

Exports the list of assets in an excel sheet.
Edits the nickname of the asset and helps categorize the assets.
Displays detailed test report in a new screen.
Compares two or more HealthCheck reports.
Manages device administration for SAL gateway.

Chapter 4. HealthCheck Tests
Creating a Test using Consolidated Dashboard

About this task
Use this procedure to check your Avaya devices and generate health check reports to rectify the
errors in the devices.
You can generate a report using SEID or Location ID.
You can generate reports for single devices, multiple devices, or a list of devices exported from
a .CSV file.
Before you begin

Procedure

below procedure:
a. Go to Diagnostics & Tools menu
b. Select HealthCheck Tool
3. On the Search Tests page, enter the Location ID (FL /Sold To number).
4. On the Site Dashboard Page, from the Healthy Assets section, select a device or
multiple devices for which you want to create a test.
5. Click Create Test.
6. On the Verify Information page, enter the Test Name and select one of the following
options:
a. Test Connectivity: To test the device connectivity
b. Test Connectivity and Alarming: To test connectivity and alarming functionalities
c. Test Connectivity, Alarming, and run a HealthCheck: To test all the functionalities
and run a health check
7. If your product supports, select the Attempt to fix test alarm failures check box. This
option initiates device onboarding to SAL Gateway again.
Note:
You can view the list of supported products using the Supported Products link

next to the field.
8. (Optional) You can select the Engage an Avaya engineer for failures on Connectivity
and Alarming Tests check box. This option creates a Service Request/Ticket and
assigns Avaya engineer for troubleshooting the failure.
9. Select the devices and enter the authentication credentials in either one of the following:
d. Service Login: Administrator login for ASG/EASG enabled product. This option is
disabled if you use the same credentials for the initial log in.
e. Customer credentials: Enter customer credentials for the Test to run
successfully.
The Test is created, and the system displays a confirmation message. You receive a
Test completion notification on the provided e-mail address within 30 minutes.
Alternatively, you can view the same in My tests menu on the home page.
Note:
1. For one asset, the Test takes approximately less than 30 minutes. The time taken for
the completion of the entire Test is based on the number of assets selected.
2. HealthCheck Tool analyzes the I/O on your server before running. If the I/O is too
high, HealthCheck aborts to prevent any performance impact.
Creating a test
Before you begin

About this task
Use this procedure to check your Avaya devices and generate health check reports to rectify the
errors in the devices.
You can generate a report using SEID or Location ID.
You can generate reports for single devices, multiple devices, or a list of devices exported from
a .CSV file.
Procedure

below procedure:

2. On the Home page, click Create Test from the My Tests section.
3. To generate a report, enter a value in one of the following fields:
a. Location ID
b. SEID
c. CSV file of SEIDs
4. Click Lookup Now.
You are navigated to the Consolidated Dashboard page.
5. From the Healthy Assets section, select a device or multiple devices for which you want
to create a test.
7. On the Verify Information page, enter the Test Name and select one of the following
options:
a. Test Connectivity: To test the device connectivity
b. Test Connectivity and Alarming: To test connectivity and alarming functionalities
c. Test Connectivity, Alarming, and run a HealthCheck: To test all the functionalities
and run a health check
8. If your product supports, select the Attempt to fix test alarm failures check box. This
option initiates device onboarding to SAL Gateway again.
Note:
You can view the list of supported products using the Supported Products link
next to the field.
9. (Optional) You can select the Engage an Avaya engineer for failures on Connectivity
and Alarming Tests check box. This option creates a Service Request/Ticket and
assigns Avaya engineer for troubleshooting the failure.
10. Select the devices and enter the authentication credentials in one of the following:
d. Service Login: Administrator login for ASG/EASG enabled product. This option is
disabled if you use the same credentials for the initial log in.
e. Customer credentials: Enter customer credentials for the Test to run
successfully.
The Test is created, and the system displays a confirmation message. You receive a
Test completion notification on the provided e-mail address within 30 minutes.
Alternatively, you can view the same in My tests menu on the home page.
Note:
1. For one asset, the Test takes approximately less than 30 minutes. The time taken for
the completion of the entire Test is based on the number of assets selected.
2. HealthCheck Tool analyzes the I/O on your server before running. If the I/O is too
high, HealthCheck aborts to prevent any performance impact.
Scheduling a test using Consolidated Dashboard

Before you begin

About this task
Use this procedure to schedule a recurring test at a particular interval of days and time.
Note:
The scheduled Test is automatically canceled if:
1. Asset becomes inactive.
2. Asset becomes unentitled.
3. Asset gets 5 back to back connectivity failures during the HealthCheck test.
Procedure

below procedure:
3. On the Search Tests page, enter the Location ID (FL /Sold To number).
4. On the Site Dashboard Page, from the Healthy Assets section, select a device or
multiple devices to schedule a recurring test.
5. Click Create Schedule.
6. Enter a value in one of the following fields:
a. Location ID
b. SEID
c. Manage Schedules created by me
You are navigated to the Manage Schedules page.
8. Click Create New schedule. When prompted, enter a Location ID and click Lookup
Now.
9. Select a device or multiple devices for which you want to create a schedule and enter
values in the following fields:
a. Scheduled Time (GMT): Desired time for the next Test
b. Scheduled Interval: Desired number of days, weeks, or months for recurring Test
c. Enable E-mail Notification: Check box to enable e-mail notification
d. E-mail Notification: The desired e-mail address to receive notifications
e. Include HealthCheck: Check box to include a Health check
Systems display a confirmation message on your screen, and the same is notified to the
configured e-mail ID.

Scheduling a test
Before you begin

About this task
Note:
The scheduled Test is automatically canceled if:
Procedure

below procedure:
2. On the Home page, click Manage Test Schedules from the My Tests section.
d. Location ID
e. SEID
f. Manage Schedules created by me
5. Click Create New schedule. When prompted, enter a Location ID and click Lookup
Now.
6. Select a device or multiple devices for which you want to create a schedule and enter
values in the following fields:
f. Scheduled Time (GMT): Desired time for the next Test
g. Scheduled Interval: Desired number of days, weeks, or months for recurring Test
h. Enable E-mail Notification: Check box to enable e-mail notification
i. E-mail Notification: The desired e-mail address to receive notifications
j. Include HealthCheck: Check box to include a Health check

Managing a scheduled test
Before you begin

About this task
Use this procedure to delete and edit an existing scheduled test.
Note:
The scheduled tests are automatically canceled if:
Procedure

below procedure:
2. On the Home page, click Manage Test Schedules from the My Tests section.
a. Location ID
b. SEID
c. Manage Schedules created by me
5. Select the schedule that you want to edit or delete.
6. (Optional) To edit the schedule, change the values of the following fields as desired and
click Update Schedule:
a. Scheduled Time (GMT)
b. Scheduled Interval
c. Enable E-mail Notification
d. Include HealthCheck?
7. (Optional) To delete the schedule, click Delete->Delete Schedules.

Chapter 5. HealthCheck Reports
Viewing historical tests using SEID

Before you begin

About this task
Use this procedure to view the list of all the tests and HealthCheck reports run on a device. You
can either search using SEID or Location ID.
Procedure

below procedure:
c. Go to Diagnostics & Tools menu
d. Select HealthCheck Tool
2. On the Home page, from the View Historical Tests section, click View by SEID.
3. Enter the SEID and click Search.
4. On the Tests with SEID Page, click the View icon to view the device detailed test
report.
The system displays the following details in the report in a new window:
• Test Information
• Connectivity test results with a description
• Alarming test results with a description
• Software version
• Configuration status with description. A link to Pass log details
• Product log and session details for Connectivity, Alarming, and HealthCheck

5. To download, click Download Report as PDF.
6. On the previous window, if you want to reinitiate the Test click the Test Again icon
7. Click Compare icon , if you want to compare two or more test reports.

Viewing a detailed test report using Location ID
Before you begin

About this task
Procedure

below procedure:
2. On the Home page, from the Site Dashboard section, click Load Consolidated
Dashboard. OR
3. On the Home page, from the View Historical Tests section, click View by SEID.
4. On the Search Tests page, enter the Location ID (FL/Sold To number).
5. On the Site Dashboard Page, select the KPI chart for which you want to view the report.
6. From the Healthy Assets section, select a device.
Note:
To export the list of devices, click the Export file icon:
7. Click the view icon:
The system displays the following details in the report in a new window:
• Test Information
• Connectivity test results with a description
• Alarming test results with a description
• Software version
• Configuration status with description. A link to Pass log details
• Product log and session details for Connectivity, Alarming, and HealthCheck
8. (Optional) To download, click Download Report as PDF.
9. (Optional) On the previous window, click the Test Again icon to reinitiate the Test.
10. (Optional) Click the Compare icon , to compare two or more test reports.

Comparing HealthCheck reports
Before you begin

About this task
Use this procedure to compare one or more Test
Procedure
1. Follow the Viewing historical tests using SEID or Viewing a detailed test report using
Location ID procedure to search and view the test reports.
2. On My Tests page, click Compare icon against the device SEID.
3. On the Compare HealthCheck Reports page, select the reports you want to compare
from the Report-1 and Report-2 drop-down field.
4. Click Show Difference.
The system displays the reports in two sections next to each other. The differences are
highlighted.
5. (Optional) Select Inline Diff. to view the differences in an inline view.

Chapter 6. Registration
Please refer Avaya HealthCheck Tool Registration Feature Description guide for a detailed
description and instructions for registering devices, enabling SAL administration, and
connectivity/alarm testing functionality for Avaya HealthCheck Tool.

Chapter 7. Resources
Documentation
See Using HealthCheck Tool KB article, Avaya HealthCheck Tool Registration Feature
Description guide, and https://youtu.be/8SX3Dqk5ZKk for more details on Avaya HealthCheck
Tool.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you
to a support team if an issue requires additional expertise.
Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a Web-based search engine that provides:
• Up-to-date troubleshooting procedures and technical tips
• Information about service packs
• Access to customer and technical documentation
• Information about training and certification programs
• Links to other pertinent information
If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you
can access the Knowledge Base without extra cost. You must have a login account and a valid
Sold-To number.
Use the Avaya InSite Knowledge Base for any potential solutions to problems.
1. Go to http://www.avaya.com/support.
2. Log on to the Avaya website with a valid Avaya user ID and password.
The system displays the Avaya Support page.
3. Click Support by Product > Product Specific Support.
4. In Enter Product Name, enter the product, and press Enter.
5. Select the product from the list, and select a release.
6. Click the Technical Solutions tab to see articles.
7. Select relevant articles.

Using Avaya HealthCheck Tool

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Using Avaya HealthCheck Tool

May 2020 HealthCheck Tool Registration Feature Description 2

May 2020 HealthCheck Tool Registration Feature Description 3

May 2020 HealthCheck Tool Registration Feature Description 4

May 2020 HealthCheck Tool Registration Feature Description 5

May 2020 HealthCheck Tool Registration Feature Description 6

Chapter 1. Introduction ............................................................................................ 8

Chapter 2. Overview ................................................................................................. 9

Chapter 3. HealthCheck Dashboard ...................................................................... 12

Chapter 4. HealthCheck Tests ............................................................................... 18

Chapter 5. HealthCheck Reports ........................................................................... 24

Chapter 6. Registration ............................................................................................... 28

Chapter 7. Resources ................................................................................................. 29

May 2020 HealthCheck Tool Registration Feature Description 7

May 2020 HealthCheck Tool Registration Feature Description 8

HealthCheck Tool Overview

May 2020 HealthCheck Tool Registration Feature Description 9

May 2020 HealthCheck Tool Registration Feature Description 10

Sending Feedback for HealthCheck Tool

May 2020 HealthCheck Tool Registration Feature Description 11

Viewing Site dashboard

Before you begin

Ensure that you have the following:

1. Log on to the HealthCheck Tool portal OR

The system directs you to the HealthCheck Tool home page.

May 2020 HealthCheck Tool Registration Feature Description 12

• Recommendation Section - To view the various recommendations for the user.

May 2020 HealthCheck Tool Registration Feature Description 13

May 2020 HealthCheck Tool Registration Feature Description 14

May 2020 HealthCheck Tool Registration Feature Description 15

• Green - Test completed successfully

You can create or schedule a test for

May 2020 HealthCheck Tool Registration Feature Description 16

Manages device administration for SAL gateway.

May 2020 HealthCheck Tool Registration Feature Description 17

Creating a Test using Consolidated Dashboard

Before you begin

Ensure that you have the following:

1. Log on to the HealthCheck Tool portal OR

The system directs you to the HealthCheck Tool home page.

May 2020 HealthCheck Tool Registration Feature Description 18

Ensure that you have the following:

About this task

1. Log on to the HealthCheck Tool portal OR

The system directs you to the HealthCheck Tool home page.

Scheduling a test using Consolidated Dashboard

Ensure that you have the following:

May 2020 HealthCheck Tool Registration Feature Description 20

About this task

1. Log on to the HealthCheck Tool portal OR

The system directs you to the HealthCheck Tool home page.

May 2020 HealthCheck Tool Registration Feature Description 21

Ensure that you have the following:

About this task

1. Log on to the HealthCheck Tool portal OR

The system directs you to the HealthCheck Tool home page.

May 2020 HealthCheck Tool Registration Feature Description 22

Ensure that you have the following:

About this task

Use this procedure to delete and edit an existing scheduled test.

1. Log on to the HealthCheck Tool portal OR

The system directs you to the HealthCheck Tool home page.

May 2020 HealthCheck Tool Registration Feature Description 23

Viewing historical tests using SEID