Avaya IP Office Platform Manuals and User Guides - En-Us

Avaya IP Office™ Platform Manuals and
User Guides
Release 11.1 FP2

Issue 13.1.1
June 2022
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Contents
Chapter 1: IP Office Manuals and User Guides...................................................................... 6

Documentation Set Changes.................................................................................................... 6
The Avaya Documentation Center............................................................................................ 7
The Avaya IP Office Knowledgebase........................................................................................ 7
IP Office Documentation Sets................................................................................................... 7
Finding documents on the Avaya Support website..................................................................... 7
Chapter 2: IP Office System Manuals..................................................................................... 9
General IP Office Manuals....................................................................................................... 9
IP Office Basic Edition............................................................................................................. 9
IP Office Essential Edition...................................................................................................... 10
IP Office Preferred Edition...................................................................................................... 11
IP Office Server Edition.......................................................................................................... 12
IP Office Subscription Systems............................................................................................... 14
IP Office Interoperation.......................................................................................................... 14
IP Office Enterprise Branch.................................................................................................... 14
Chapter 3: IP Office Telephone & Application User Guides............................................... 16
IP Office User Guides for Non-IP Telephones.......................................................................... 16
IP Office User Guides for IP Telephones.................................................................................. 18
IP Office User Guides for DECT Telephones............................................................................ 18
IP Office User Application Guides........................................................................................... 19
IP Office Voicemail Guides..................................................................................................... 19
Chapter 4: IP Office API/SDK Documentation...................................................................... 20
June 2022 Avaya IP Office™ Platform Manuals and User Guides 5

Comments on this document? infodev@avaya.com
Chapter 1: IP Office Manuals and User
Guides
This document lists the core manuals and user guides available for Avaya IP Office systems.
• Where possible, the document title is a link to the latest version of that document on the Avaya
Documentation Center (https://documentation.avaya.com) or Avaya IP Office Knowledgebase
(https://ipofficekb.avaya.com).
• This document is not comprehensive. For some application that work with IP Office, for
example ACCS, the documentation teams for those products produce their own documentation
lists and document sets.
Related links
Documentation Set Changes on page 6
The Avaya Documentation Center on page 7
The Avaya IP Office Knowledgebase on page 7
IP Office Documentation Sets on page 7
Finding documents on the Avaya Support website on page 7
Documentation Set Changes

The following major changes have been made to the documentation set for IP Office R11.1 FP2:
• The previous IP Office Web Control/Platform View Menus manual has been incorporated into
the Administering Avaya IP Office™ Platform with Manager manual.
• The previous Installing and Maintaining an IP Office Application Server manual has been
incorporated into the Deploying IP Office Server Edition manual.
• The Using IP Office Self-Administration and Using IP Office Media Manager user guides
have been replaced by the Using the IP Office User Portal user guide.
Related links
IP Office Manuals and User Guides on page 6

The Avaya Documentation Center
The Avaya Documentation Center

The Avaya Documentation Center is a website for current Avaya technical documentation
including IP Office.
The site automatically matches the language setting of your browser where possible. However,
you can also select your preferred language from the sites menu bar.
Related links
The Avaya IP Office Knowledgebase

The Avaya IP Office Knowledgebase is a website for all IP Office manuals and user guides. It
provides the latest versions in PDF and HTML format where possible. It also includes PDF only
sections for previous releases of IP Office.
Related links
IP Office Documentation Sets

For each major release of IP Office, a zipped set of the core manuals and user guides is created.
It includes the documents in PDF format, with a document list and a simple search facility.
• The document sets can be downloaded directly from the Avaya Support website (https://
support.avaya.com).
• Links for each set are also provided on https://ipofficekb.avaya.com/businesspartner/ipoffice/
mergedProjects/general/docCD/index.htm.
Related links
Finding documents on the Avaya Support website

Procedure
1. Go to https://support.avaya.com.
2. At the top of the screen, type your username and password and click Login.
3. Click Support by Product > Documents.

IP Office Manuals and User Guides
4. In Enter your Product Here, type the product name and then select the product from the
list.
5. In Choose Release, select the appropriate release number.
The Choose Release field is not available if there is only one release for the product.
6. In the Content Type filter, click a document type, or click Select All to see a list of all
available documents.
For example, for user guides, click User Guides in the Content Type filter. The list only
displays the documents for the selected category.
7. Click Enter.
Related links

Chapter 2: IP Office System Manuals
This section list the manuals available for system installers and maintainers.
Related links
General IP Office Manuals on page 9
IP Office Basic Edition on page 9
IP Office Essential Edition on page 10
IP Office Preferred Edition on page 11
IP Office Server Edition on page 12
IP Office Subscription Systems on page 14
IP Office Interoperation on page 14
IP Office Enterprise Branch on page 14
General IP Office Manuals

Document Type Manuals
Overview • Avaya IP Office™ Platform Solution Description
• Avaya IP Office™ Platform Feature Description
• Avaya IP Office™ Platform Guidelines: Capacity
• Avaya IP Office Locale Settings
• Avaya IP Office™ Platform Security Guidelines
• Information Required When Raising an IP Office Escalation to Avaya
Related links
IP Office System Manuals on page 9
IP Office Basic Edition

The following manuals are available for IP Office Basic Edition systems.

IP Office System Manuals
Document Type Manuals and User Guides

Installation and • Deploying an IP500 V2 IP Office Basic Edition System
Administration
• Avaya IP Office Basic Edition Phone Based Administration
• Avaya IP Office Basic Edition Web Manager
• Avaya IP Office Basic Edition Manager
Telephone User Guides • IP Office Basic Edition Analog Phone User Guide
• IP Office Basic Edition 9500 Series Phone User Guide
• IP Office Basic Edition 1400 Series Phone User Guide
• IP Office Basic Edition ETR Series Phone User Guide
• IP Office Basic Edition M7100 Series Phone User Guide
• IP Office Basic Edition M7100N Series Phone User Guide
• IP Office Basic Edition T7000 Series Phone User Guide
• IP Office Basic Edition T7316E Series Phone User Guide
Related links
IP Office Essential Edition

This section lists the manuals available for IP Office Essential Edition systems.
System Deployment • Deploying an IP500 V2 IP Office Essential Edition System
• IP Office Resilience Overview
• IP Office Emergency Call Configuration
Table continues…

IP Office Preferred Edition

IP Telephone • Avaya IP Office™ Platform H.323 Telephone Installation
Deployment
• IP Office SIP Telephone Installation Notes
• IP Office SIP Phones with ASBCE
• IP Office Avaya Workplace Client Installation Notes
• B179 Conference Phone Installation and Administration Guide
• IP Office 1100/1200 Series Phone Installation
• Deploying Avaya Calling for MS Teams with IP Office
• Deploying MS Teams Direct Routing with IP Office
DECT Telephone • IP Office DECT R4 Installation
Deployment
• D100 SIP Wireless Terminal Installation and Administration Guide
System Administration • Administering Avaya IP Office™ Platform with Manager
• Administering Avaya IP Office™ Platform with Web Manager
Monitoring • Using IP Office System Status
• Using IP Office System Monitor
Embedded Voicemail • IP Office Embedded Voicemail Installation
• Using IP Office Embedded Voicemail IP Office Mode
• Using IP Office Embedded Voicemail Intuity Mode
SoftConsole • Installing IP Office SoftConsole
• Using IP Office SoftConsole
User Applications • See IP Office User Application Guides on page 19.
Telephones • See IP Office Telephone & Application User Guides on page 16.
Related links
IP Office Preferred Edition

This section lists the manuals available for IP Office Preferred Edition systems.
System Deployment • Deploying an IP500 V2 IP Office Essential Edition System
• Installing and Maintaining a IP Office Unified Communications Module
Table continues…


Deployment
Deployment
Voicemail Pro • Administering IP Office Voicemail Pro
• Voicemail Pro Example Exercises
• Using a Voicemail Pro Intuity Mode Mailbox
• Using a Voicemail Pro IP Office Mode Mailbox
Media Manager • Administering Avaya IP Office™ Platform Media Manager
one-X Portal • Administering Avaya one-X Portal for IP Office
• Using one-X Portal for IP Office
Related links
IP Office Server Edition

This section lists the manuals available for IP Office Server Edition systems.

IP Office Server Edition
Document Type Manuals and User Guide

System Deployment • Deploying IP Office Server Edition
• Deploying Avaya IP Office Servers as Virtual Machines
• Installing the IP Office Anywhere Demonstration Software
• Avaya IP Office™ Platform Server Edition Reference Configuration
• Upgrading Linux-based IP Office Systems to R11.1
Deployment
Deployment
Standalone Cloud • Installing Standalone IP Office Customer Operations Manager
Operation Manager
• Using Standalone IP Office Customer Operations Manager
(COM)

Related links
IP Office Subscription Systems

In addition to the document below:
• For IP Office Subscription systems using IP500 V2 control units, refer to the IP Office
Preferred Edition on page 11 documentation set).
• For IP Office Subscription systems using a Linux-based primary server, refer to the IP Office
Server Edition on page 12 documentation set.
Document Type Manual
Deployment • Deploying an IP500 V2 IP Office Subscription System
Monitoring • Using Customer Operations Manager for IP Office Subscription Systems
Related links
IP Office Interoperation
This section lists manuals available for IP Office system interoperation with other telephone
systems.
• For interoperation with Avaya Aura® systems, see IP Office Enterprise Branch on page 14.
Avaya Cloud Office • Deploying an IP Office as an Avaya Cloud Office ATA Gateway
Microsoft Teams • Deploying Avaya Calling for MS Teams with IP Office
Related links
IP Office Enterprise Branch

These documents apply to IP Office systems when being used as branch systems within an Avaya
Aura network.

IP Office Enterprise Branch
Manuals
IP Office Enterprise • Avaya IP Office™ Platform in a Branch Environment Reference Configuration
Branch
• Deploying Avaya IP Office™ Platform as an Enterprise Branch with Avaya
Aura® Session Manager
• Administering Centralized Users for an IP Office™ Platform Enterprise
Branch
• Administering an IP Office Enterprise Branch
• Migrating an IP Office or B5800 Branch Gateway to an IP Office Enterprise
Branch
Related links

Chapter 3: IP Office Telephone &
Application User Guides
This sections covers users guides common to most IP Office systems except IP Office Basic Edition
(see IP Office Basic Edition on page 9 instead).
Related links
IP Office User Guides for Non-IP Telephones on page 16
IP Office User Guides for IP Telephones on page 18
IP Office User Guides for DECT Telephones on page 18
IP Office User Application Guides on page 19
IP Office Voicemail Guides on page 19
IP Office User Guides for Non-IP Telephones

Manuals
Analog Telephones • IP Office Analog Phone User Guide
1400 Series • IP Office 1403 Telephone Quick Reference Guide
Telephones
• IP Office 1408/1416 Telephone Quick Reference Guide
• Using IP Office 1403 Phones
• IP Office 1408/1416 Phone User Guide
2400 Series • IP Office 2402 Phone User Guide
Telephones
• IP Office 2402 Quick Reference Guide
• IP Office 2410 Phone User Guide
• IP Office 2420 Phone User Guide
9500 Series • IP Office 9500 Series Quick Reference
Telephones
• IP Office 9500 Series Phone User Guide
Table continues…

IP Office User Guides for Non-IP Telephones
Manuals
M-Series Phones • IP Office M7100 Phone User Guide
• IP Office M7100 Quick Reference Guide
• IP Office M7100N Phone User Guide
• IP Office M7208 Phone User Guide
T-Series Phones • IP Office T7000 Phone User Guide
• IP Office T7000 Quick Reference Guide
• IP Office T7100 Phone User Guide
• IP Office T7316E Phone User Guide
• IP Office T7316E Quick Reference Guide
• IP Office T7406E Quick Reference Guide
• Avaya Digital Audio Conferencing Unit Quick Reference
Related links
IP Office Telephone & Application User Guides on page 16

IP Office Telephone & Application User Guides
IP Office User Guides for IP Telephones

Manuals
J100 Series • IP Office J100 Series Quick Reference
• IP Office J100 Series Phone User Guide
9600 Series • IP Office 9600 Series Quick Reference
• IP Office 9600 Series Phone User Guide
1600 Series • IP Office 1603 IP Telephone Quick Reference Guide
• IP Office 1608/1616 IP Telephone Quick Reference Guide
• Using IP Office 1603 Phones
• IP Office 1608/1616 Phone User Guide
1100/1200 Series • Avaya 1120E Series IP Deskphones with SIP Software - User Guide
• Avaya 1140E Series IP Deskphones with SIP Software - User Guide
• Avaya 1200 Series IP Deskphones with SIP Software - User Guide
Vantage/K100 Series • Using Avaya Vantage
• Installing and Administering Avaya Vantage in an Avaya Aura or IP Office
Environment
Related links
IP Office User Guides for DECT Telephones

Manuals
3700 Series • Using Avaya Wireless Handset 3730 connected to Avaya Aura
Communication Manager and IP Office
• Using Avaya Wireless Handset 3735 connected to Avaya Aura
• Using Avaya Wireless Handset 374x connected to Avaya Aura
D100 DECT • Using IP Office D160 SIP Wireless Terminal
Related links

IP Office User Application Guides
IP Office User Application Guides

Application Manuals and User Guides
General Applications • Using the IP Office User Portal
• Using the IP Office Historical Call Reporter
Workplace • Using Avaya Workplace Client for IP Office
SoftConsole • Installing IP Office SoftConsole
• Using IP Office SoftConsole
Avaya Communicator • Using Avaya Communicator for Web with IP Office
for IP Office
• Administering Avaya Communicator for Web with IP Office
Related links
IP Office Voicemail Guides

Related links

Chapter 4: IP Office API/SDK
Documentation
IP Office supports a range of application program interfaces (APIs) and software development kits
(SDKs). These can be used to connect it to third-party software.
The documentation and sample files for these are maintained by the Avaya DevConnect
organization. Refer to the Avaya DevConnect website.

Index
Numerics G
1100 Series .......................................................................... 18 Guidelines
1200 Series ..........................................................................18 Capacity ..........................................................................9
1400 Series ..........................................................................16 Security ...........................................................................9
1600 Series ..........................................................................18
2400 Series ..........................................................................16
3700 Series ..........................................................................18
I
9500 Series ..........................................................................16 Implementation manuals ........................................................9
9600 Series ..........................................................................18 Installation manuals ............................................................... 9
Intuity ................................................................................... 19
A IP DECT R4 ......................................................................... 10
IP Office
Administration manuals ......................................................... 9 Basic Edition ...................................................................9
Analog phone .......................................................................16 Essential Edition ........................................................... 10
API ....................................................................................... 20 Preferred Edition ........................................................... 11
Avaya Cloud Office .............................................................. 14 Server Edition ............................................................... 12
Subscription Systems ................................................... 14
IP Office Knowledgebase .......................................................7
B IP Office Server Edition
Basic Edition .......................................................................... 9 Subscription ..................................................................14
IP500 V2 ........................................................................ 10, 11
Subscription ..................................................................14
C
Capacity .................................................................................9 J
Changes ................................................................................ 6
Cloud Office ......................................................................... 14 J100 Series ..........................................................................18
Communicator ..................................................................... 19
Country locales ...................................................................... 9 K
Customer Operations Manager ........................................... 14
Knowledgebase ..................................................................... 7
D
L
D160 .................................................................................... 18
DECT ................................................................................... 18 Locales .................................................................................. 9
DECT R4 ............................................................................. 10
Deployment manuals ............................................................. 9
Description .............................................................................9
M
Documentation CD ................................................................ 7 M-Series .............................................................................. 16
Documentation Center ...........................................................7 Mailbox ................................................................................ 19
Media Manager .............................................................. 11, 19
E MS Teams ............................................................................14
Edition
Basic ...............................................................................9
N
Essential ....................................................................... 10 New documents ..................................................................... 6
Preferred ....................................................................... 11
Server ........................................................................... 12
Subscription ..................................................................14 O
Embedded Voicemail ..................................................... 10, 19
Obsolete documents ..............................................................6
Escalations ............................................................................ 9
one-X Communicator ...........................................................19
Essential Edition .................................................................. 10

Index
one-X Portal ......................................................................... 11 Telephones (continued)

Overview 1400 ..............................................................................16
Capacity ..........................................................................9 1600 ..............................................................................18
Security ...........................................................................9 2400 ..............................................................................16
3700 ..............................................................................18
9500 ..............................................................................16
P 9600 ..............................................................................18
Phone user guides ...............................................................16 J100 ..............................................................................18
Phones M-Series ....................................................................... 16
1100 .............................................................................. 18 T-Series ........................................................................ 16
1200 ..............................................................................18
1400 ..............................................................................16 V
1600 ..............................................................................18
2400 ..............................................................................16 Voicemail
3700 ..............................................................................18 Embedded .................................................................... 10
9500 ..............................................................................16 Voicemail Pro ................................................................. 11, 19
9600 ..............................................................................18
J100 ..............................................................................18
M-Series ....................................................................... 16
W
T-Series ........................................................................ 16 Web Client ........................................................................... 19
Preferred Edition .................................................................. 11 Web Collaboration ............................................................... 19
Workplace ............................................................................ 19
R
Reporting ............................................................................... 9
S
SDK ..................................................................................... 20
Security ..................................................................................9
Self-Administration ...............................................................19
Series
1100 .............................................................................. 18
1200 ..............................................................................18
1400 ..............................................................................16
1600 ..............................................................................18
2400 ..............................................................................16
3700 ..............................................................................18
9500 ..............................................................................16
9600 ..............................................................................18
J100 ..............................................................................18
M-Series ....................................................................... 16
T-Series ........................................................................ 16
Server Edition ...................................................................... 12
Subscription ..................................................................14
SoftConsole ......................................................................... 19
Subscription ......................................................................... 14
T
T-Series ............................................................................... 16
Teams .................................................................................. 14
Telephone user guides .........................................................16
Telephones
1100 .............................................................................. 18
1200 ..............................................................................18


Avaya IP Office Platform Manuals and User Guides - En-Us

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Avaya IP Office™ Platform Manuals and

Release 11.1 FP2

Chapter 1: IP Office Manuals and User Guides...................................................................... 6

June 2022 Avaya IP Office™ Platform Manuals and User Guides 5

Documentation Set Changes

June 2022 Avaya IP Office™ Platform Manuals and User Guides 6

The Avaya Documentation Center

The Avaya IP Office Knowledgebase

IP Office Documentation Sets

Finding documents on the Avaya Support website

June 2022 Avaya IP Office™ Platform Manuals and User Guides 7

June 2022 Avaya IP Office™ Platform Manuals and User Guides 8

General IP Office Manuals

IP Office Basic Edition

June 2022 Avaya IP Office™ Platform Manuals and User Guides 9

Document Type Manuals and User Guides

IP Office Essential Edition

June 2022 Avaya IP Office™ Platform Manuals and User Guides 10

Document Type Manuals and User Guides

IP Office Preferred Edition

June 2022 Avaya IP Office™ Platform Manuals and User Guides 11

Document Type Manuals and User Guides

IP Office Server Edition

June 2022 Avaya IP Office™ Platform Manuals and User Guides 12

Document Type Manuals and User Guide

June 2022 Avaya IP Office™ Platform Manuals and User Guides 13

IP Office Subscription Systems

IP Office Enterprise Branch

June 2022 Avaya IP Office™ Platform Manuals and User Guides 14

June 2022 Avaya IP Office™ Platform Manuals and User Guides 15

IP Office User Guides for Non-IP Telephones

June 2022 Avaya IP Office™ Platform Manuals and User Guides 16

June 2022 Avaya IP Office™ Platform Manuals and User Guides 17

IP Office User Guides for IP Telephones

IP Office User Guides for DECT Telephones

June 2022 Avaya IP Office™ Platform Manuals and User Guides 18

IP Office User Application Guides

IP Office Voicemail Guides

June 2022 Avaya IP Office™ Platform Manuals and User Guides 19

June 2022 Avaya IP Office™ Platform Manuals and User Guides 20

June 2022 Avaya IP Office™ Platform Manuals and User Guides 21

one-X Portal ......................................................................... 11 Telephones (continued)

June 2022 Avaya IP Office™ Platform Manuals and User Guides 22

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