Introduction

 Short-changing refers to a situation when consumers were not given the exact amount of
monetary due for a product or service rendered by a business establishment.
 Has been a bold practice for business, not to make enough effort to provide the precise change
to consumers.
 Sec. 9 art XVI of the constitution provides that “The state shall protect consumers from trade
malpractices and from substandard or hazardous practices.
 Business or service providers should give exact change and cannot refuse to give change to those
who are buying their products
 This study emphasizes the effectiveness of the implementation of the recently passed no short-
changing policy to business establishments in Batangas city
 The researcher should determine if the business establishments in Batangas City and consumers
find the implementation of no short-changing act or RA 10909 as an effective and efficient move
to drive away such short changing habit

Conceptual Framework

INPUT OUTPUT
PROCESS
 Assessment of
consumers and  Self-constructed  Enhancements
business questionnaires and/or measures to
establishment  One-on-one strengthen the
owners with regard interview with implementation of
to implementation of respondents No Shortchanging
R.A. 10909 or No  Analysis of one-on- Act or R.A.10909
Short-changing one interview
Policy in Batangas
City

Figure 1.
Paradigm of the study
Statement of the Problem

1. how do the respondents assess the effectiveness of the implementation of R.A 10909 or No Short-
changing Act?
2. What are the problems encountered in the implementation of R.A 10909 or No shortchanging act?
3. How do the assessment towards the effectiveness of the implementation of R.A 10909 of the
business establishment group and the consumer group differ from each other?
4. What enhancements/measures can be made to strengthen the implementation of No
shortchanging act or R.A 10909

Scope, limitation and Delimitation of the Study

 Determine the effectiveness of the implementation of the no shortchanging act or RA 10909 to

business establishments in Batangas City
 Participants of the research study are retail business establishments and consumers in Batangas
city
 Know how the assessment of the two groups of respondents which the researches have
surveyed differ with one another.

Significance of the study

 Acquisition of knowledge and information about the compliance of business establishments o RA

10909
 Will be significant to the academe and the institution (university of batangas) since there has no
been any research study in the university which tackles RA 10909
 Aid students who will undertake and are currently under pre-law programs for they would
explore the law’s provisions, strengths, and weaknesses, as well as its threats to the society
 Students enrolled in other courses such as Political Science and Accountancy would benefit from
this because the would understand the nature of law, the difficulties on its compliance and the
sanction for the prohibited acts