C3000 Synextic Camera

I USER MANUAL I
COEX™ 3000 Camera Station

with Integrated IP
Installation, Operation and Maintenance
Document Number
06\PM0157
Issue
7
Date
October 2019
COEX™ 3000 Camera Station with Integrated IP Installation, Operation and Maintenance I USER MANUAL
Copyright © Synectic Systems Group Ltd 2019

The products described in this document (which could include hardware and software) are subject to
continuous developments and improvements and all information contained herein is subject to change
without notice. Third-party businesses or individuals reading, using or relying on any information in this
document do so at their own risk.
Synectics makes no warranty, representation, statement or undertaking (whether express or implied) in

respect of the accuracy, reasonableness or completeness of the information in this document. All other
warranties, conditions and other terms implied by statute, common law or other method are excluded to the
fullest extent permitted by law.
Synectics will not accept liability for any loss, damage, costs, actions or demands (of any kind) suffered by
any party who uses (in any way) or relies on (directly or indirectly) any information contained in this
document, provided always that nothing herein will exclude or limit Synectics' liability to third parties in
respect of matters for which it cannot lawfully exclude liability.
Note that some of the features described may require additional configuration, or purchase of additional
licenses, before they can be used or are visible within the application.
Confidentiality Status
The information in this document is confidential. It may not be disclosed or otherwise used or distributed by
any third-party business or individual, except in accordance with the terms of any agreement entered into
between that third-party business or individual and Synectics.
Copyright 2019 © Synectic Systems Group Limited. All rights reserved. 2 of 120
Contents
1 Introduction 5
1.1 Instructions for Safe Use 5
2 Product Description 10
2.1 Camera Models 11
2.2 Model Code Designations 12
2.3 Options 13
2.4 Accessories 13
3 Installation 14
3.1 Orientation of the Pan-Tilt-Zoom (PTZ) Model 14
3.2 Mounting the PTZ Model 16
3.3 Orientation and Mounting the Fixed Camera Model 18
3.4 Termination 20
3.5 Direct Termination to the Fixed Camera 31
3.6 Auxiliaries - Setup and Configuration 34
4 Configuration 37
4.1 Network Configuration 37
4.2 Discovery and Remote Control Using Synxplorer 39
4.3 Focusing the Thermal Imager 41
5 Camera Station Webpages 42
5.1 Connecting to the C3000 IP Camera Station 42
5.2 General Settings 45
5.3 System Settings 61
5.4 Events 82
6 Troubleshooting 91
6.1 Troubleshooting Connectivity Problems 91
6.2 Troubleshooting Thermal Imaging Problems 92
6.3 Troubleshooting Control Problems 93
6.4 Full Reset to Factory Defaults 93
7 Maintenance 95
7.1 Replacing the Wiper Arm/Blade 95
7.2 Changing the Camera Encoder PCB 96
7.3 Removing and Replacing the Stepper Control PCB 98
7.4 Removing and Replacing Parts in Base Type 3 and 4 100
7.5 Routine Maintenance 104
7.6 Spare Parts 106
8 Product Marking 108
9 Specification 109
9.1 General Dimensions 109
9.2 Camera Specification 110
9.3 Standard Definition (SD) Camera Modules 115
9.4 High Definition (HD) Camera Modules 116
9.5 Thermal Camera Modules 117
Warranty 119
Correct Disposal of this Product 120
1 Introduction
This document details how to install, terminate, configure, use, maintain and troubleshoot the COEX™ 3000
Camera Station.
1.1 Instructions for Safe Use

Read this manual thoroughly and retain it for future reference.
Before installing or operating this equipment, observe the following warnings:
l The equipment marked with zone markings incorporates flameproof joints which have widths and
gaps which are other than the relevant minimum and maximum permitted in Table 2 of IEC 60079-1.
l This equipment is for use in industrial installations only, and is therefore only to be installed by qualified
professional installers. The actual method of installation shall be determined by the installer, in
accordance with the local regulations and codes of practice.
l Only use tools and replacement parts supplied or recommended by Synectics. Any repairs or
replacing of parts must be carried out by the manufacturer or an approved repair agent. Do not
attempt to open the equipment without the approved tooling.
l Care must be taken to ensure the selection of suitable cables connecting to this equipment when
installed in the operating temperatures. If connecting supply wires, the user shall ensure that they are
installed without stress and are free from being scratched by sharp objects. Once installed, tighten all
connectors with suitable tools and ensure the gland manufacturer's recommended number of threads
is engaged in all fittings. A visual inspection should be conducted on all wiring and fittings to ensure no
damage has occurred. To assure the integrity of the liquid tight system the full length of the cable
should be examined for cuts or tears at the time of installation.
l Cables and cable glands to be fitted to the product's cable entry must be fitted with suitable watertight
seals and/or thread sealing compounds or tapes to maintain the type and IP rating of the enclosure.
l A readily accessible disconnect device shall be incorporated external to the equipment. Provision
must be made for overload, short circuit and earth fault protection for this equipment. It is
recommended that a double pole, mains rated, miniature circuit breaker, rated to the maximum power
consumption of the unit, be incorporated in the electrical installation of the power supply to this
product.
l The equipment must be electrically grounded. When connecting a cable to this equipment, all unused
cores must be earthed.
Warning:
Appropriate back EMF (CEMF) protection must be provided by the user when utilizing the camera
stations’ auxiliary circuits to switch inductive loads. The camera station may be harmed or
permanently damaged if the resulting high voltage back EMF is not suitably suppressed. For
further information or advice contact Synectics.
l The threaded cover of the pan and tilt housing should be tightened to a torque value of between
100Nm and 150Nm (20 - 30kg force @ 0.5 meter) or 74 to 110lbf.ft, using the custom designed
spanner provided by the manufacturer.
l The threaded plug on base type 1 (std base) should be tightened to a torque value of 80Nm (18kg
force @ 0.5 meter) or 59lbf.ft, using the custom designed spanner provided by the manufacturer.
l The threaded ring on base type 2 (fiber base) shall be tightened to a torque value of 90Nm (16kg force
at 0.5 meter) or 66lbf.ft, using the custom designed spanner provided by the manufacturer.
l The equipment may need additional means of protection if it is to be installed in locations where it may
be exposed to excessive external stresses. For example, vibration, heat, impact and damage. Ensure
that there are no obstructions capable of fouling the movement or the equipment when in motion. For
dimensions, see Specification page.
l Select appropriate installation fixings and ensure the mounting structure is capable of handling at least
four (4) times the weight of the equipment.
l Ensure that personnel working in the vicinity of the equipment are aware that it may move without
warning.
l WARNING: HOT SURFACE. DO NOT TOUCH.
l Parts of this equipment may exceed 70°C under normal operation in high ambient temperatures.
l Product is not intended for continuous operation. The maximum duty cycle declared on the pan and tilt
mechanism of 17.14% travel time to 82.86 dwell time.
l Do not attempt to back drive the gearboxes as excessive force will lead to failure.
l Do not allow any material/structure within 40mm of any of the equipment's flame paths.
l The user should ensure that the equipment is not installed in a location where it may be subjected to
external conditions (such as high-pressure steam) which might cause a build-up of electrostatic
charges on non-conducting surfaces. Additionally, cleaning of the equipment should be done with a
damp cloth.
l After installation, operatives must adhere to the following warning on the equipment label:
WARNING: DO NOT OPEN WHEN ENERGIZED OR WHEN
AN EXPLOSIVE ATMOSPHERE IS PRESENT.
The following tables itemize each flame path, detailing the maximum constructional gap and minimum width.
It is your responsibility to ensure that these flame paths are maintained within the following parameters for
the lifetime of the equipment.
1.1.1 Cylindrical Joints Dimensions

Flame Path Max Gap (mm) Min Width (mm)
Main Shaft/Pan Tilt Housing 0.15 25.00
Line Bushing/Adapter 0.14 25.55
Camera Housing Port/Main Shaft 0.12 12.50
Camera Flange/Cam Housing 0.15 12.50
Wiper Port/Wiper Shaft 0.19 ¹ 17.696
Base type 1/main shaft 0.12 12.50
Base type 2/main shaft 0.12 12.50
Base type 2/flange plate 0.15 12.50
Base type 3 and 4/gland plate 0.15 12.50
Base type 3 and 4/main shaft 0.12 12.50
Note: This table applies only to dimensions for camera housing size 1.
¹ Denotes maximum diametric clearance, minimum radial clearance of 0.05mm, in accordance with the
minimum values for m and k, from Section 8.2.2 of IEC 60079-1.
1.1.2 Threaded Joints Dimensions

Flame Path Thread Tolerance Min Width (mm)
Pan Tilt Access Cover/Pan Tilt Housing 6H/6g 14 (min 9 threads)
Line Bushing Adapter/Main Shaft 6H/6g 11 (min 7 threads)
Base Type 1 Blanking Plug 6H/6g 14 (min 8 threads)
Base Type 1 cable entry 6H/6g 10 (min 6 threads)
Base Type 2 cable entry 6H/6g 10 (min 6 threads)
Fixed housing cable entry 6H/6g 15 (min 6 threads)
Base type 3 and 4 cable entry 6H/6g 15 (min 8 threads)
Optical Output Operation
This device may contain lasers depending on the model selected. All lasers incorporated are Class 1.
Product conforms to the International Electro-technical Commission (IEC) for eye safety standards.
Precautions
l Lasers, irrespective of classification, should always be treated as though they have the potential to
damage eyesight.
l Laser beams are generally not very divergent and so can pose a risk, even at great distances from the
source.
l Damage to eyesight does not necessarily cause pain.
Regulatory Information
Europe
This product complies with the applicable CE marking directives and harmonized standards:
l Explosive Atmospheres (ATEX) Directive 2014/34/EU.
l Electromagnetic Compatibility (EMC) Directive 2014/30/EU.
l Low Voltage (LVD) Directive 2014/35/EU.
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfil applicable standards for:
l Radio frequency emissions when installed according to the instructions and used in its intended envir-
onment.
l Immunity to electrical and electromagnetic phenomena when installed according to the instructions
and used in its intended environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at their own expense. Modifications not expressly approved by the
manufacturer could void the user's authority to operate the equipment under EU rules.
Installation of an inline mains surge protector (Furse: ESP240-5A) fitted to the mains supply to the junction
box may be required in the end installation to avoid operational issues from fast transients (in accordance
with EN 61000-6-2).
The mains supply in the junction box may be supplied and fitted with a ferrite.
Europe
This product fulfils the requirements for immunity according to EN 61000-6-2 - Generic standards, immunity
for industrial environments and EN 55024 – Immunity characteristics (class A device). This product fulfils the
requirements for generic emissions according to EN 61000-6-4 - Industrial environments and EN 55022 –
Radio disturbances (class A device).
Safety
Base types 1, 2 and 4
These units are SELV and conform to IEC60950-1. The supply voltage applied to the device must not
exceed 28VAC. Input voltage is 24V AC/DC +/-10%.
User-supplied primary wiring must be 18AWG min, 300VAC rated, 105°C and have a minimum insulation
thickness of 0.5mm. If connecting supply wires, the user shall ensure that they are installed without stress
and are free from being scratched by sharp objects.
Base type 3 only
The unit shall be powered from a mains supply with an output of 100-240 VAC, 50/60Hz.
2 Product Description
Synectics specialize in the design, manufacture and supply of turnkey CCTV surveillance system solutions,
providing COEX™ products for the Oil & Gas, Marine and Industrial markets. For further information, visit
our website at www.synecticsglobal.com
This manual contains the information necessary to install and operate the COEX™ IP Camera Station. All
features and product options are explained within this manual, but the accessibility of these functions
depend on the model purchased. This product can be installed either with a direct PSU connection to the
base with power supply or via a junction box. If using the direct PSU connection, this has the following
inputs/outputs:
l IP
l IP over fiber
Step-by-step procedures and illustrations will guide you in the safe operation of the product.
The COEX™ 3000 IP Camera Station has been designed to encompass a range of fixed camera models or
fully functional pan-tilt models, with the versatility to meet customers’ tailored needs.
The COEX™ 3000 IP Camera Station integrates the following features:

l a day/night camera module with optical and digital zoom or a thermal camera module
l an optional pan and tilt unit capable of 365° or continuous pan rotation and ±90º tilt rotation from hori-
zontal.
The COEX™ 3000 Camera Station with integrated IP is hereafter referred to as 'C3000'.
This product meets the requirements of Apparatus Group II (non-mining) equipment in the following areas:
Area Rating
ATEX classification: Category 2G gas, Category 2D dust
IEC classification: Zone 1 Gas, Zone 21 Dust
Temperature classification: T4 or T5 or T6 [see certification plate on rear of camera housing]
Certification T ambient: Certification T ambient: -55 ºC to [+40 / 50 / 60 or 70 ºC available on request]
2.1 Camera Models

Camera or Thermal Transmission
Model Size Type Option Base Type Fiber Optic
Imager Type
10
11
18
19
36
C
37 I 1
V
40 W (wiper) A 2 I
C3000 1 S
41 B (brush) U 3 A
E 4
55 V
F
75
T315
T345
T625
T650
2.2 Model Code Designations

Size Speed/Type
C - Continuous variable speed
V - Variable speed
1 - camera housing size 1 S - Standard dual speed
E - Single speed
F - Fixed camera
Cameras Thermal Imager Modules

10 - 10x zoom (PAL) 11 - 10x zoom (NTSC) T315 - 336 res. 9mm lens
55 - 30x zoom (720p) - -
75 - 30x zoom (1080p) - -
Base Type ID Base Type Description

1 Base type 1 - Standard base
2 Base type 2 - Alternative
3 Base type 3 - With power supply unit (PSU)
4 Base type 3 - Without PSU
Transmission Type Fiber Optic Transmitter

A - Analog I - Ethernet fiber modem
I - Ethernet IP encoder A - Analog fiber transmitter
U - Unshielded twisted pair -
V - Video isolation -
2.3 Options
Signal Transmission Options
The standard transmission method for the unit is using an integral Ethernet IP encoder device, for
transmission of the video and data signals via an Ethernet cable to the optional Ex JB.
The camera station may also house an optional integral IP fiber modem for transmission over multimode or
single fiber optic cable. These options are as indicated in the model code designations.
Cable Tails
The camera stations are normally factory-fitted with a suitable length of composite cable tail, which will
contain the power, signal and auxiliary switching wires required for the specific model of camera station.
ONVIF Core Specification Compatibility

From firmware version 2.1.7.84, this camera’s ONVIF compatibility includes the Pull-Point Protocol for
sending event alarms.
2.4 Accessories
The following items may be ordered separately for use with the C3000 camera stations:
FEWS2A Wash System
The COEX™ FEWS2A wash system provides the facility of remote pressure jet washing of the camera
station window while satisfying explosion proof constraints, by use of an integral IECEx/ATEX certified
solenoid valve.
Ex JB PSU/Junction Box
The COEX™ Ex JB power supply units are developed to work exclusively with the COEX™ range of
camera stations, providing a local low voltage supply and field cable termination for the cameras’ power,
video and data signal wiring. The unique design, combined with an Ex e mb transformer, is an IECEx/ATEX
certified product in its own right and is constructed from AISI 316L stainless steel.
The enclosure incorporates various options for fiber optic interfaces, wiring terminals, certified PSU
transformer and facilities for splicing the fiber optic communication cables within the enclosure.
The ExJB may also house an optional integral IP fiber modem for transmission over multimode or single
mode fiber optic cable.
3 Installation
3.1 Orientation of the Pan-Tilt-Zoom (PTZ) Model
The C3000 PTZ model is factory configured for upright orientation. For inverted orientation, follow the steps
detailed below. This operation defines whether the camera head can move in a clockwise or anti-clockwise
position from start-up.
Warning: Improper setup may damage the unit.
1. Remove the product from its packaging and mount on a suitable sturdy surface, such as a workbench.
Retain all documentation, parts and fixings.
2. Unscrew the 2X M4 hex head screws and 3. Remove the camera sunshield.
washers and retain these for future use.
5. Reposition the wash hose bracket on opposite

4. Remove the 2X M6 socket head cap screws
side as shown, re-fit the M6 socket head cap
and wash hose bracket, as shown.
screws and firmly tighten.
6. Rotate the camera 90° if you have power and 7. Refit the sunshield, and tighten the M4 hex head
control of the unit. Refer to the Unit screws to a torque of 2Nm (1.48lbf.ft).
Configuration section for details on how to
configure inverted orientation in the GUI.
8. Ensure the electronic tilt limits are reset. Failure to do so will prevent the camera from moving.
3.2 Mounting the PTZ Model

Ensure that the support/mounting structure is secure and rigid. Synectics is not liable for any loss, damage
or injury resulting from poor structural mounting or installation. Installing under gantries and steel structures
may lead to cross-contamination on the stainless surfaces and result in superficial surface corrosion of this
product.
Warning: Performance may be affected if the support structure is flexing.
Setup: Only mount the unit in the upright or inverted position. No other orientation configurations
are permitted.
The following table relates to the maximum thread length available in the base castings. The user/installation
engineer must ensure that they use appropriate fasteners which penetrate no further than that stated.
Base Base Base Type 3

Type 1 Type 2 & 4
Thread Type M8x1.25 M8x1.25 M8x1.25
Maximum Thread Engagement 10mm 9mm 10mm
Minimum Thread Engagement 8mm 8mm 8mm
Use the fixings provided to secure the product. Assemble the bolted joint as shown in the diagram. Washers
are packed in pre-glued sets. Occasionally washers can become unglued. Ensure that both washers are
present on each bolted joint.
Synectics recommends the following installation method for wall brackets to achieve the correct horizontal
travel. The camera's orientation from above is shown in the following diagrams:
Base Type 1
Left Limit Position Center Position Right Limit Position
Base Type 2
Base Type 3 and 4
Setup: Factory fitted mechanical limits are not adjustable. The continuous rotation model has no
mechanical limit fitted to the pan axis.
Tighten the M8 hex head bolts to 17 Nm (12.5lbf.ft)
3.3 Orientation and Mounting the Fixed Camera Model

The C3000 fixed camera model is configured as standard for upright orientation.
Ensure that the support/mounting structure is secure and rigid. Synectics shall not be liable for any loss,
damage or injury resulting from poor structural mounting or installation. Installation under gantries and steel
structures can lead to cross-contamination on the stainless surfaces and result in superficial surface
corrosion of this product.
Warning: Performance may be affected if the support structure is flexing.
Setup: Only mount the unit in the upright or inverted position. No other orientation configurations
are permitted.
Fixed Cameras
1. Use M10 fixing kit provided to secure the camera bracket to the structure. Tighten the M10 hex head
bolt to 35Nm (25.8lbf.ft).
3. To mount in an inverted orientation, loosen 1X

2. To adjust the camera tilt angle, loosen 1X M8 M8 hex head bolt shown in previous step.
hex head bolt shown. Rotate the
camera housing to the desired angle and 4. Rotate the mounting bracket 180 degrees and
firmly re-tighten M8 bolt to lock in position. use M10 fixing kit provided to secure the
camera bracket to the structure.
Base Type 3 and 4 Fixed Cameras
1. Position the camera station on the support 2. Adjust the tilt angle by loosening the 2X
structure, as shown. Direct the camera at the socket head cap screws as shown. Rotate
area of interest and secure in position using the the camera housing to the desired angle and
fixing kit provided. Tighten the M12 hex head firmly re tighten socket head cap screws to
bolt to 61Nm (45lbf.ft). lock in position.
Inverted Orientation
2. Remove the 4X M8 hex head bolts and

washers on the side of the bracket. Loosen
1. Remove the 3X M4 hex head screws and the 2X M6 hex head bolts shown on the
washers shown and remove the sunshield . opposite side of the bracket. Remove the 1X
M5 socket head cap screw, nut and washer
shown.
3. Rotate the mounting bracket by 180° and re-fit

the 4X M8 hex head bolts and tighten to 17Nm
4. Re-fit the sunshield and 3X M4 hex head
(12.5lbf.ft). Tighten the 2X M6 hex head bolts
screws and washers and tighten to 2Nm
to 7Nm (5.1lbf.ft), and fit the M5 socket head
(1.48lbf.ft).
cap screw in the position shown and tighten to
4Nm (3lbf.ft).
3.4 Termination
C3000 camera stations are factory fitted with a composite cable tail. The cable is connected to the
termination PCB within the camera station.
Warning: All host cables and cable entry devices must be suitably rated for the equipment and
potentially hazardous areas (check certification label on the rear of camera housing). They must
also have a suitable IP rating for the equipment and the proposed environment. All terminations
should be carried out in accordance with IEC/EN 60079 – 14.
To fit or replace the cable on-site, follow these steps to ensure safe and reliable electrical connections to the
camera.
Access to Base Type 1 - Termination Compartment
1. After removing from the camera mount, use the custom

spanner to remove the large threaded blanking plug at
the base. Take precautions not to damage the O-ring
seal or threaded flame path on dis-assembly. For more
information, see Instructions for Safe Use on page 5.
2. Terminate each core to the appropriate terminal. Refer to the following tables for connection details
and color codes.
3. Any unused cores must be appropriately crimped and connected to the earth screw point, adjacent to
the power and auxiliary connector JP4.
4. When completed, the threaded blanking plug at the base should be refitted, ensuring that the O-ring
seal is not damaged, and tightened to 80Nm (16kg force @ 0.5meter) or 59lbf.ft, using the custom
spanner provided by the manufacturer.
C3000-1 PTZ Base Type 1 - Standard Cable - Termination EL10652 PCB
The following table displays the assigned identification of the individual cores or conductors of the factory-
fitted standard cable tail 8CTPCat5e (Always check the job-specific documentation supplied).
Assignment Color Wire Type Min CSA

24V Phase 1 Orange Single 1mm²
Ground Green/Yellow Single 1mm²
24V Phase 2 Blue Single 1mm²
AUX 1 Red Single 0.5mm²
AUX COMMON Black Single 0.5mm²
Spare Brown Single 1mm²
Wash COMMON Gray Single 1mm²
Wash SW Yellow Single 1mm²
AUX IN COMMON White Twisted pair (TP1) 0.22mm²
AUX IN Pink Twisted pair (TP1) 0.22mm²
DATA TX+ Orange/White Twisted pair (TP2) 24 AWG
DATA TX- Orange Twisted pair (TP2) 24 AWG
DATA RX+ Green/White Twisted pair (TP3) 24 AWG
Spare Blue Twisted pair (TP4) 24 AWG
Spare Blue/White Twisted pair (TP4) 24 AWG
DATA RX- Green Twisted pair (TP3) 24 AWG
Spare Brown/White Twisted pair (TP5) 24 AWG
Spare Brown Twisted pair (TP5) 24 AWG
Access to Base Type 2 - Termination Compartment

C3000 camera stations are factory fitted with a composite cable tail. The cable tails are connected to the
termination PCB within the camera station.
To fit or replace the cable tail on-site, follow these steps to ensure safe and reliable electrical connections to
the camera.
Warning: Remove the camera from the structure. Ensure the camera is in a safe working
environment before proceeding.
1. Loosen the 3X M3 set screws on the diameter 3. Carefully lift the base housing away from the
of the locking ring. pan tilt assembly. Take precautions not to
2. Using the custom spanner, loosen the locking damage or lose the O-ring seal (1) or
ring and lift it free from the base housing. cylindrical flame path on dis-assembly.
4. Remove the safety cover grill within the base housing via 6X M4 screws to gain access to the
termination PCB.
and color codes.
6. Any unused cores must be appropriately crimped and connected to the earth screw point, adjacent to
the power and auxiliary connector.
7. When complete, ensure the o-ring seal is 8. The Molex connectors are polarized so the
present and in place and align the pan tilt assemblies will only go together one way.
assembly with base housing, by noting Check pins are aligned by aligning the slots in
thepositions of the pins in the base housing. plate, and gently raise the base housing into
A=6mm. position. Do not force together as this may
B=5mm. damage the connectors.
9. Verify alignment between pan tilt assembly and 10. Secure the assemblies together with the
base housing, by alignment of the pin with locking ring and base type 2 torque spanner
external earth and carefully push the base kit, and tighten to a torque value of 90Nm
housing into position. (18kg force @ 0.5 meter) or 66.4lbf.ft.
11. Base type 2 will require several clicks on the torque wrench to tighen to the specified torque, as the
locking ring is manufactured from 316L stainless steel which is a relatively soft material; therefore the
locking ring deflects.
12. Tighten the 3X M3 grub screws on the diameter of the locking ring.
C3000-1 PTZ Base Type 2 - Standard Cable - Termination EL7356 PCB
The following table shows the assigned identification of the individual cores of the factory fitted composite
cable tail (Always check job-specific documentation, if supplied).

24V Phase 1 Orange Single 0.75mm²
GROUND Green/Yellow Single 0.75mm²
24V Phase 2 Blue Single 0.75mm²
SPARE (GROUND) Brown Single 0.75mm²
Wash COMMON Gray Single 0.75mm²
Wash SW Yellow Single 0.75mm²
AUX IN COMMON Violet Twisted pair (TP1) 0.22mm²
AUX IN Green Twisted pair (TP1) 0.22mm²
SPARE (GROUND) White Twisted pair (TP2) 0.22mm²
SPARE (GROUND) Pink Twisted pair (TP2) 0.22mm²
Note: The type of fiber

optic cable fitted within
the hollow tube and
the fiber optic
transceiver model
fitted will determine the
type of plug to be fitted
for connection to the
transceiver module.
The standard types
used are ST, LC or SC
connectors.
Access to Base Type 3 and 4 - Termination Compartment
1. Remove the 10X socket head cap

screws and washers and retain. Extract
electronics chassis from the base
enclosure.
Item Description
1. Power (Line/Neutral) - JP5 5. Auxiliaries - JP3
2. Fuse* (Line and Neutral) 6. Fiber guide tube
3. RJ45 Socket - JP2 7. SFP module
8. 10/100BASE-T or 10/100/1000BASE-T Ethernet fiber
4. Wash - JP6 or JP9
converter assembly
* For replacement fuses, refer to the following sections: Spare Parts and Camera Specification.
2. The internal grounding terminal shall be used for the equipment grounding connection. Terminate to
the main bond provision, ensuring that all components are in the arrangement (as shown above).
Firmly tighten.
and color codes. Any unused cores must be crimped together and connected to the internal
protective earth point.
Item Description
1. M4 pan head screws 4. Adhesive pad
2. Fiber splice cover plate 5. Fiber guide tube
3. Fiber splice protectors 6. LC bulkhead connectors for spare fiber
4. To access the fiber tray, remove the two screws (item 1 in the diagram above) and cover (item 2).
5. Route the fiber optic cables through the fiber guide tube (item 1 in the diagram below) into the fiber
tray. Route fibers around tray as indicated in diagram. Terminate fiber at splice protector (item 2).
6. Remove a strip from the adhesive pad to reveal the adhesive sponge. Carry out fusion splice and
secure splice protector as shown to the adhesive pad. Route fiber pigtail as shown in diagram and
route down to terminate to SFP module or LC bulkhead.
7. Continue process until all fiber cables are 8. Replace the fiber splice cover plate, as
terminated and secure. shown in the previous diagram.
9. Refit or ensure that the O-ring seal is not damaged.
10. Carefully slide the electronics chassis into the enclosure as shown. Ensure locating pin (1) aligns with
the hole on the gland plate, and D connector (2) engages correctly with the mating connector.
Warning: Do not force closed, as this may damage the connector. If in doubt, withdraw
electronics chassis and refit, gently moving it back and forth to get a positive connector
engagement.
11. Refit the 10X M5x0.8 x 16 Grade 70 A4 Stainless Steel socket head cap screws and washers and
tighten to 4Nm (3lbf.ft).
12. If present, the necessary conduit and explosion proof fittings can now be installed or refitted (see
Instructions for Safe Use on page 5).
Note: Connection of the external grounding terminal is for a supplementary bonding connection
where local codes or authorities permit or require such connection.
C3000-1 PTZ Base Type 3 and 4 - Standard Cable - Termination EL12271

fitted cable tail (Always check job-specific documentation, if supplied).

Line Brown Single 0.75mm²
Earth Green/Yellow Single 0.75mm²
Neutral Blue Single 0.75mm²
AUX 2 Orange Single 0.75mm²
Wash 0V Gray Single 0.75mm²
Wash SW Yellow Single 0.75mm²
DATA TX+ Pink Twisted Pair (TP1) 0.22mm²
DATA TX- White Twisted Pair (TP1) 0.22mm²
AUX IN COMMON Violet Twisted Pair (TP2) 0.22mm²
AUX IN Green Twisted Pair (TP2) 0.22mm²
Note: The camera may be supplied

with an integral fiber optic
transmitter as shown or with an
Ethernet cable. Other cable types
may be fitted.
Note: An optional board (EL13726)

may be fitted in place of EL12271,
enabling mains or closing contact
wash switching.
3.5 Direct Termination to the Fixed Camera

Access to the Fixed Camera Housing
1. Remove the 5X M5 socket head cap screws and washers (1) and (2) and retain for future use.
2. Extract the camera chassis carefully, to avoid damaging the O-ring seal (4). Check for signs of
damage.
Item Description
1 M5 Socket head cap screw
2 M5 Nordlock washer
3 Camera flange
4 O-ring
5 Camera encoder PCB
and color codes.
4. Any unused cores must be crimped together and connected to the earth screw point.
5. Refit the camera chassis into the housing as previously described, ensuring that the o-ring seal is not
damaged and tighten the 5X M5x0.8 x 16 Grade 70 A4 Stainless Steel socket head cap screws to
4Nm (3lbf.ft).
C3000-1F Fixed Camera - Standard Cable - Termination PC1645

fitted standard cable tail 8CTPCat5e (Always check job-specific documentation supplied).
Connector Assignment Color Wire Type Min CSA

CN7-1 24V Phase 1 Orange Single 1mm²
Ground Supply ground Green/Yellow Single 1mm²
CN7-5 24V Phase 2 Blue Single 1mm²
CN13-4 Wash SW Yellow Single 1mm²
CN13-3 Wash Common Gray Single 1mm²
CN7-8 AUX IN Pink Twisted pair (TP1) 0.22mm²
CN7-4 AUX IN Common White Twisted pair (TP1) 0.22mm²
RJ45-1 DATA TX+ Orange/White Twisted pair (TP2) 24 AWG
RJ45-2 DATA TX- Orange Twisted pair (TP2) 24 AWG
RJ45-3 DATA RX+ Green/White Twisted pair (TP3) 24 AWG
RJ45-4 Spare Blue Twisted pair (TP4) 24 AWG
RJ45-5 Spare Blue/White Twisted pair (TP4) 24 AWG
RJ45-6 DATA RX- Green Twisted pair (TP3) 24 AWG
RJ45-7 Spare Brown/White Twisted pair (TP5) 24 AWG
RJ45-8 Spare Brown Twisted pair (TP5) 24 AWG
Note: If the camera

is supplied with an
integral fiber optic
transmitter, the cable
tail is fitted with a
fiber optic patch
cable instead of an
Ethernet cable.
3.6 Auxiliaries - Setup and Configuration

The C3000 has the facility for external auxiliary output switching of voltages or relay contacts for various
uses. These are software command-activated from the system controller. The actions and responses of
these auxiliaries are defined within the camera station on-screen menu system.
The available options for output switching are:
This provides a switched 24V supply to an external washer system, or a voltage-free

contact closure output to trigger an input of another type of external device.
PTZ
For base type 3, WASH SW can optionally provide 24VDC @ 0.75A max or
WASH camera
240VAC/DC @ 2.5A volt free switched outputs, or switched live with neutral (0.75A
SW
integral PSU only) outputs.
Fixed This provides a voltage-free contact closure output to trigger an input of another type of
camera device
This provides a voltage-free closing contact output only, which can be used to trigger an
input of another type of external device.
PTZ
For base type 3, WASH SW can optionally provide 24VDC @ 0.75A max or
camera
AUX 1 240VAC/DC @ 2.5A volt free switched outputs, or switched live with neutral (0.75A
integral PSU only) outputs.
Fixed
This is used for internal purposes only (RL1).
camera
The camera stations also have the facility for one external auxiliary input, which can be defined within the
camera station on-screen menu system.
Suitable for a voltage-free closing contact input from an external device, such as a tamper input or
AUX IN
another alarm switch e.g. a low pressure level alarm from the FEWS2A-LLA wash system.
These connections may also be used to provide a volt-free closing contact for the activation of another
function. For PTZ models, the WASH SW connections are made to the stepper control PCB in the pan-tilt
enclosure and must be configured via fitting jumper links to the applicable control PCB.
To supply WASH SW with the internal 24V utilizing an external wash

solenoid, fit the jumper to link pins 1 and 2 of JP6.
The switched 24V feed should be used with 24V PH2 or 0V supply for
driving the wash solenoid.
The WASH COMMON connection is only used when a volt-free closing

contact is required. This should have the jumper fitted to pins 2 and 3 of
JP6.
AUX 1
This function is normally used for the operation of an external device, requiring a switched voltage or
voltage-free closing contact. The terminals on the termination PCB in the base of the camera station AUX 1
and AUX COM are wired using the red and black wires of the standard composite cable tail.
Note: In a fixed camera station, AUX 1 is solely used for internal functions of the camera and has
no use for external functions.
For PTZ models, the AUX 1 connections are made to the stepper control PCB in the pan-tilt enclosure, and
must be configured as below:
`
To supply AUX1 with the internal 24V to operate an external

device, fit jumper to link pins 1 and 2 of JP5.
The switched 24V feed should be used with 24V PH2 or 0V

supply for operating an external device.
To use AUX1 as a volt-free closing contact output, fit jumper to

link pins 2 and 3 of JP5.
Base Type 2 – Auxiliaries
The AUX IN signal should be presented as a voltage-free closing contact. The closing contact wiring should
be connected between AUX IN CC and AUX IN COM at JP2 on the EL7356 PCB.
The routing of the AUX IN signal depends on the electronic device being used for response or transmission
of the signal and is configured by fitting jumper links:
l For internal response to the signal, the signal is routed to the pan-tilt control board.
l For transmission of the signal to the control system, the fiber device is used.
Note: The AUX IN function is configured at the factory. This setup procedure is for reference only.
For AUX IN to be fed to the pan-tilt control board, the jumper links shall
be fitted in the configuration shown in the adjacent diagram.
For base type 3, switched line/neutral from the mains power supply (up to 240VAC @ 0.75A) is supplied
from JP9 pins 2 (SW/L) and 3 (N), when EL13276 is fitted with SP1. JP9 pin 1 (L) is a continuous line supply
and should not be used in this configuration. This configuration is not available in base type 4.
4 Configuration
4.1 Network Configuration
The camera station has a default IP address of 192.168.100.123
If your unit has this IP address or you know the configured IP address, you can connect to it using your web
browser (providing it is connected to your network).
If you do not know the IP address of the camera station, you can use Synxplorer to discover the unit and find
its IP address. For more information, see Discovery and Remote Control Using Synxplorer on page 39.
To connect to the camera station, you must assign an IP address to your computer so that it is within the
same range.
l On Windows 7, this is achieved in Network Connections through the Control Panel.
l On Windows Vista, this is achieved in Control Panel->Network and Sharing Center->Change
Adaptor Settings in the panel on the left.
l On Windows XP, this is achieved in Control Panel->Network Connections. The Network Con-
nections dialog opens. Right-click on Local Area Connection and click Properties.
1. Right-click the network adapter used to connect to the IP camera station and click Properties. The
Local Area Connection Properties dialog displays:
2. Select Internet Protocol Version 4 (TCP/IPv4) in the list and click Properties.
3. Select the Use the following IP address option.
4. Enter an IP address that is in the range of the unit. For example, enter '192.168.100.1' with a subnet
mask of '255.255.255.0'.
5. Click OK, then Close.
Setup: If you are connecting the unit to a network, it is advised that the camera station is assigned
a static IP address.
Note: You will be able to access the camera station from other computers within the same subnet
range of the network.
4.2 Discovery and Remote Control Using Synxplorer

Synxplorer is a utility which identifies Synectics web-server equipped devices on a network and lists them. It
is a self-contained executable which requires no installation.
From this list, it is possible to connect to any of the devices to view live video and log-in to configure the
device. This is effective if you have more than one unit on the same network.
You can download the Synxplorer application from https://support.synecticsglobal.com
Note: You must download version 1.3.0.2 or higher for compatibility. To check the version of
Synxplorer, open the application and click Help->About Synxplorer... A dialog box displays:
You can use Synxplorer to discover and control IP camera stations. The camera stations are displayed as
Type C1080SD, C1080HD, C1080HSD and C1080SD/SD.
To discover the IP camera station, you must connect to it locally. Once you identify the camera station IP
address, configure your computer’s network address so that it is within the same range of the IP camera
station. For more information, see Configuration on page 37.
Open Synxplorer.exe. Click Refresh to initialize and load the device list. The window will display a list of
the serial numbers, models and network parameters for all the devices active on the network.
With one of the units selected, click on the Home icon to launch a browser window displaying the device’s
home page. Alternatively, double-click on the highlighted device name to launch the Internet browser
displaying the device’s home page.
You can also upgrade the firmware of a unit or upgrade several units simultaneously. To do this, select the
units to update and click on File->Upgrade Firmware from the menu. The Firmware Upload dialog
displays:
Type in the User name and Password for the unit and then browse to the upgrade file. Select it and click
OK. The upgrade process will begin.
Note: Simultaneous upgrade is only possible for units which share the same username and
password.
To save a unit’s configuration to file, select a unit and then click File->Save Config to File from the drop-
down menu.
To load a configuration file onto one or several units simultaneously, select the units and click File->Load
Config from File from the drop-down menu.
To download a unit’s engineering logs, select File->Download Engineering Logs from the drop-down
menu.
For more information about the Synxplorer application, refer to the Synxplorer User Guide:
https://support.synecticsglobal.com
4.3 Focusing the Thermal Imager

Tools Required
l 24VDC power supply
l Ethernet cable
l Service PC
Note: You must verify that the service PC is able to view a camera picture when directly connected
to the camera's network (1:1).
Procedure
All thermal imager camera modules are factory-calibrated, with the lens locked at infinity focus, prior to
dispatch. Re-focusing the thermal camera module should only be carried out by a Synectics-trained
engineer.
Item Description
1 Lens
2 Locking screw
Note: Figure for reference purposes only, shown removed from

internal camera chassis for clarity.
1. Open the housing and remove the internal camera chassis.

2. Place the chassis on a suitable surface to prevent damage.
3. Connect the 24VDC power cable to the camera assembly and connect the Ethernet cable from the
service PC to the RJ45 connector on the camera assembly.
4. Wait for the camera to go through its power up routine.
5. Check that a Thermal Video picture is visible on the service PC.
6. Release the lens by unscrewing the locking screw.
7. Focus the lens on the desired target by rotating in either direction and viewing the image on the ser-
vice PC.
8. Re-tighten the locking screw while holding the lens.
9. Verify the image on the service PC to confirm correct focusing. Repeat steps 4 to 6 until correct, if
required.
10. Remove the 24VDC power cable and the Ethernet cable from the camera assembly.
11. Re-fit the camera chassis into the housing, in accordance with section 3, Installation.
12. Carry out functional tests of camera station to ensure that the equipment is operating correctly.
5 Camera Station Webpages

You can configure and use the IP camera station via the webpages.
Synectics recommends using the latest version of Microsoft Internet Explorer as your web browser for
configuration and operating the unit.
Note: Google Chrome does not support live video.
To view live video, ActiveX Control must be installed on your computer. ActiveX Control will prompt for
control during live view in your web browser.
Note: The screenshots shown in this document apply to firmware versions 2.3.0.0 or later. As
such, some features or functions might not be available in your version. For clarification, contact
Synectics.
5.1 Connecting to the C3000 IP Camera Station

Once the network has been configured, open your Internet browser and enter the IP address for the IP
camera station.
Alternatively, you can use Synxplorer to connect to the unit. For more information, see section Discovery
and Remote Control Using Synxplorer.
The welcome page will display:
The welcome page displays vital information, including how long the unit has been running, firmware and
hardware revisions and the unit’s serial number.
There are two buttons at the top of the web page; Live and Login. Click the Synectics logo at the top left of
the webpage or the COEX logo at the top right to navigate back to the welcome page.
5.1.1 Live View

Select Live at the top of the web page to display live video:
Click the video stream under Camera Select to begin live streaming.
5.1.2 Logging in
You must log in to access the configuration pages. Click the Login button. Enter the Username and
Password and click Login. The default login credentials are: admin/admin and user/user.
After logging in, the configuration page displays:
You can access all the configuration pages once logged in.
Note: Configuration in this document is detailed using the admin credentials. If you log in with the
user account, some of the configuration settings might not be available to you.
The menu on the left provides access to the various configuration pages (described in the following
sections). To logout, click the Logout button.
5.1.3 Applying and Saving Changes

Click the Apply button after making any changes to apply them. Your settings are not saved until you click
the Save to Unit button.
5.2 General Settings

In General Settings, you can configure the Unit, Date/Time, Network, Streaming and Video Profiles.
You can also change the password for the logged-in user account.
5.2.1 Unit Configuration

Click Unit to access the Unit Configuration page.
To change the unit name, enter a new name in the field and click Apply. The unit
name may contain up to 31 characters, and may contain only alphanumeric
Unit Name: characters, hyphens and underscores. If you enter an invalid name, an error
message will display. For ONVIF compliance, we recommend that you keep this
name as simple as possible.
Select the appropriate video standard for the installed region/environment; PAL or
NTSC. Selecting PAL will result in a video capture rate of 25 fps. Selecting NTSC
Video Standard:
will result in a video capture rate of 29.97 fps. This setting is only selectable for HD
and HD TriMode camera stations. SD and SD TriMode camera stations are factory
configured for either PAL or NTSC and can not be altered in the field.
Select this to view live video without having to log in to the system. Without this
Allow Live View: enabled, the Live tab at the top of the web page is not accessible until you have
logged in.
Orientation: Upright / Inverted. Choose the orientation for your camera.
The lights are an optional extra and are not supplied with standard models. This
mode adds additional external lighting to the scene. You can select one of the
following options:
l None – No additional lights being used.
Note: You should also select this option if you are using white light
illumination to avoid excessive wear and tear on the camera.
l Camera IR – This uses the camera to determine day and night and then
Day Night Mode
trigger the infrared lights accordingly.
Note: For the AutoNightMode input to work (on the Rules page), see
Events on page 82. This option must be selected.
l Sensor IR – This uses an independent sensor to determine day and night and
then trigger the infrared lights accordingly.
lSensor WL - This uses an independent sensor to determine day and night
and trigger the white light accordingly.
Select the auxiliary port to which the camera's lamps are electronically wired:
l n/a - Do not connect lamps
Lamps connected l Aux 2
to l Aux 3
l Aux 4
Lamps on forces
Select this checkbox to set the camera to black and white mode.
camera B/W mode
Lamps using Select this checkbox if the camera's lamps use electrically-operated switches to
N/C relay turn/off; for example, normally closed relays.
Select this to enable IR correction. When this is enabled, the camera will
IR Correction
automatically adjust the focus to compensate for infra-red lighting
Select this to enable Proportional Zoom. When this is enabled, the pan and tilt speed
Proportional Zoom:
range will be adjusted to optimize control, according to the level of zoom applied.
Select this to enable Smart Zoom. When this is enabled, if the camera is fully
Smart Zoom:
zoomed in and the joystick is moved to maximum deflection, the camera will start to
zoom out slowly. This remains functional until the joystick is released from full speed
or the camera has fully zoomed out.
Select this to enable Intelligent Focus. If enabled, where focus has been manually
adjusted, when the camera pans and/or tilts, focus will revert to auto-focus. If this is
Intelligent Focus:
not enabled, it will remain in the most recently configured mode; either in manual or
auto.
Select this to enable Intelligent Iris. If this option has been enabled and the iris has
been manually adjusted, the iris will revert to auto-iris when the camera pans and/or
tilts. If this is not enabled, it will remain in the previously configured mode, either in
Intelligent Iris:
manual or auto. This compensates for variations in light levels, from sunlight to
shadows. The lens iris opens and closes as the light changes. This also prevents the
camera from being damaged by very bright sunlight.
Wiper Auto Off Enter the time duration in minutes after which the wiper is to automatically turn off.
Time: To disable this function, enter 0. The maximum value is 180.
Select this checkbox to use the Preset Home function, where a camera preset
Use Preset Home:
position is designated as the 'home' (default) view (see following parameter).
Preset Home If the Use Preset Home checkbox is selected, enter the camera preset position
Number: number to be designated as the 'home' (default) view.
If the Use Preset Home checkbox is selected, enter the time duration in minutes
Preset Home Time:
after which the camera will revert to its 'home' (default) preset position.
5.2.2 Time and Date Configuration

Click Time/Date to access the Time/Date Configuration page. You can set the Current Time, Current
Date and Time Zone for the unit.
Current Unit Time: This displays the current time of the unit, if connected to an NTP server.
Current Unit Date: This displays the current date of the unit, if connected to an NTP server.
Use this to synchronize the unit’s time with the local computer. The current local
Synchronize to
time and date is displayed so that you can observe any differences between the
computer time:
current unit time and the computer’s local time.
Use this to synchronize the unit’s time with an NTP server. Note that there will be
Synchronize to NTP: a momentary break in video streaming when this button is selected, whilst the
new setting is configured.
NTP Server: Enter the name of the required NTP server.
Select your time zone from the drop-down list. The default time zone is UTC and
Set Time Zone:
this is required for ONVIF compliance.
5.2.3 Network Configuration

Click Network to access the Network Configuration page.
From the drop-down list, select Dynamic Host Configuration Protocol

Use DHCP or Static IP: (DHCP) if the interface is using DHCP automatic network
configuration; otherwise select Static IP.
This row shows hardware information:
Interface / Hardware Address l Interface - The number of the Ethernet interface
l Hardware Address - The MAC address of the unit
Default static IP address is 192.168.100.123.
IP Address: Note: The IP address must be entered in numerical, dot-

decimal notation. Example: 192.168.1.8. IPv6 addresses
are not supported.
Subnet: Default address is 255.255.255.0
DNS: Enter the domain name system.
Gateway: Default address is 0.0.0.0
Speed Select the target speed of data transmission.
Select point-to-point device communication type:
l Auto - The unit will dynamically switch between half- and full-
duplex communication according to the capability of the
receiving device
l Half - The unit can only send data ("talk") when it is not
receiving data ("listen")
Duplicity
l Full - The unit can both send and receive data simultaneously
Setup: If Auto is selected and the connected Ethernet port

is not set to Auto, the unit will revert to half duplex mode.
When either the Duplicity or Speed value is set to Auto, the

selected capabilities are advertised.
Advertising
Setup: If the camera station is of the PTZ type, 1Gbps is not
supported and the 1Gbps options should not be selected.
Select method of secure handling of web server access:

l HTTP enable - Use standard Hypertext Transfer Protocol
Web server control l HTTPS enable - Use the more sophisticated Hypertext
Transfer Protocol Secure Protocol
l HTTP to HTTPS - Automatically redirect any HTTP requests
to use HTTPS instead
HTTP port number: This is the internal socket port number. Default value is 80.
This UDP port is used to send remote commands to the unit. Default
SYNS command port:
port is 27290.
This is the Real Time Streaming Protocol port number. The default
RTSP port number:
transport layer port is 554.
When one is not given in an Real-Time Streaming Protocol session,
RTSP default multicast address: enter the IP address of the first channel. The addresses for other
channels are calculated automatically.
Select this to keep the stream alive without it being refreshed until the
RTP default keep alive timeout:
default timeout has elapsed.
This is the interval for Synergy to send a heartbeat message to the
Synergy Heartbeat Interval:
unit to check if it is functioning properly. Default value is 0.
Configures ONVIF settings:
l Enable - If selected, this will enable the ONVIF interface. The
Discoverable checkbox also needs to be selected to ensure
ONVIF compliance.
l Discoverable - If selected, the unit will be discoverable on the
network. The Enable checkbox also needs to be selected to
ONVIF control: ensure ONVIF compliance.
l Anonymous access - Allows access to the device without
providing a valid username and password. If not selected, the
remote client needs to supply valid ONVIF controlled user
credentials (default: admin:admin).
Enter the Unique Network port to be used for ONVIF access (this is
ONVIF port number:
different to the http port).
Enter the wait time in milliseconds upon an ONVIF Pull-Point request
being made for event(s) to be reported. This enables better
ONVIF PullPoint wait (mS):
management of repeated event requests from applications. The
maximum possible value is 30000 (30 seconds).
SNMP Enable: Use this to enable Simple Network Management Protocol.
Enter the SNMP v1 read community string that is used for all
SNMP Read Community:
messages.
Enter the SNMP v1 write community string that is used for all
SNMP Write Community:
messages.
SNMP Primary Trap IP: Enter the SNMP v1 primary IP address for notifications.
SNMP Secondary Trap IP: Enter the SNMP v1 secondary IP address for notifications.
The number of seconds after which a Synergy Streamer protocol

SynS max requests timeout:
request will time out. The default value is 60.
SynS PTZ reply subscription The number of seconds after which a Synergy Streamer protocol
timeout: PTZ reply subscription will time out. The default value is 150.
[For on-site troubleshooting]: Enter the IP address of the machine to
Debug portal IP addr.:
which to send log files for issue diagnosis.
[For on-site troubleshooting]: Enter the port number on which log
Debug port port nr.:
files are to be received by the machine specified in the previous field.
5.2.4 Streaming Configuration

Click Streaming to access the Video Configuration page.
The following options are configurable in the Options tab:

Assign a Name.
Name:
Typically, this is the video input channel.
If selected, this will enable the streaming engine for the channel. Note that if you
Enable:
are using mjpeg, you need to use s1 and the values are non-configurable.
Select h264 or mjpeg. If you select mjpeg, all fields that no longer apply will be
Codec:
grayed out and the system will default to 1IPS.
The options for Mode are:
l CBR (Constant Bit Rate) – Uses the target bit rate. The peak bit rate and
quality cannot be modified.
Mode: l VBR (Variable Bit Rate) – Bit rate will vary depending on the video source,
aiming for the peak bit rate combined with the quality value, but aiming to
never exceed the peak bit rate. Target bit rate is not used in conjunction
with variable bit rate and cannot be modified.
Resolution PAL / 25 FPS NTSC / 30FPS
FHD (HIGH) 1920 x 1080 1920 x 1080
Resolution (HD): qHD (MED) 960 x 540 960 x 540
WQVGA
480 x 270 480 x 270
(LOW)
D1 (HIGH) 704 x 480

Resolution (SD): CIF (MED) 352 x 288
2xCIF (LOW) 704 x 288
This is the frames per second; for PAL, the range can be between 1 and 25; for
Image Rate:
NTSC, it can be between 1 and 30.
This is the bit rate at which the stream will aim to run. The maximum single
Target Bit Rate:
channel bit rate per stream must not exceed 7 Mbps (SD) or 8 Mbps (HD).
This is the maximum bit rate for the stream. It has to be at least as high as the
Peak Bit Rate:
target bit rate. The maximum peak bit rate per stream must not exceed 18 Mbps.
The value entered here has a minimum value of 10 and a maximum value of 80.
This changes the data rate output. For example, a setting of 80 will give 8.1MB/s
Quality: when you have a target of 3MB/s and a peak of 8.5MB/s. This value was
calculated based on characterization tests. If you have a quality value that is low,
the data rate will increase when there is movement in the scene.
The multicast address for the stream. This must be within the reserved range for
Multicast Addr:
multicasting (224.0.0.0 to 239.255.255.255).
Multicast Port: The unique port number to be used for multicasting the stream.
If selected, this enables the video streaming profile to change when configured.
Allow Profile Change:
This is usually triggered by a configured event.
Note: The following limits apply to enabled streams.
Channel 1 Channel 2
Camera Type Stream 1 Stream 2 Stream 1 Stream 2
SD/Thermal D1 25/30 fps 6 Mbps N/A N/A N/A
D1 25/30 fps 6 Mbps

SD/Thermal D1 25/30 fps 6 Mbps OR N/A N/A
MJPEG 1 fps 1 Mbps
SD TriMode
D1 25/30 fps 7 Mbps N/A D1 25/30 fps 5 Mbps N/A
(2 camera inputs)
SD TriMode D1 25/30 fps 3 Mbps D1 25/30 fps 3 Mbps

D1 25/30 fps 5 Mbps OR D1 25/30 fps 5 Mbps OR
(2 camera inputs) MJPEG 1 fps 1 Mbps MJPEG 1 fps 1 Mbps
HD 1080 25/30 fps 8 Mbps N/A

1080 12/6 fps 5 Mbps
HD 1080 25/30 fps 6 Mbps OR N/A N/A
MJPEG 1 fps 1 Mbps
HD TriMode
1080 25/30 fps 7 Mbps N/A D1 25/30 fps 5 Mbps N/A
(2 camera inputs)
HD TriMode 1080 12/6 fps 5 Mbps D1 25/30 fps 3 Mbps

1080 25/30 fps 5 Mbps OR D1 25/30 fps 5 Mbps OR
(2 camera inputs) MJPEG 1 fps 1 Mbps MJPEG 1 fps 1 Mbps
The following two screenshots show the options configurable on the Settings tab. These settings determine
the color and luminance of the video.
The default Encoding Mode is Main. You must use a High encoding mode for HD
applications. For SD applications, the Main encoding mode can be used. Each mode
targets a specific class of application. Base is considered a low quality mode for low
Encoding Mode: definition; Main is for standard definition; High is for high definition. CABAC and CAVLC
are both forms of entropy encoding used in H.264/MPEG-4 AVC video encoding. They
offer a slightly better compression ratio, but require more processing power. Where
digital HD IP cameras are used, the high encoding mode may suit better.
Hue: Fixed value is 1. This is grayed out and cannot be configured.
Saturation: Fixed value is 128. This is grayed out and cannot be configured.
Brightness: Fixed value is 128. This is grayed out and cannot be configured.
Contrast: Fixed value is 64. This is grayed out and cannot be configured.
Sharpness: Fixed value is 1. This is grayed out and cannot be configured.
Noise If selected, a noise reduction algorithm for the channel is turned on. By default, it is
Reduction: deselected.
This option will be grayed out and deselected if a non-interlaced camera type such as
De-interlacing: HD camera block is used. By default, it is selected for an interlaced camera type (such as
SD camera block). This is to minimize jagged vertical lines between frames.
Median Filter: If selected, the median filter will reduce visual noise. By default, it is deselected.
Note: There can be a maximum of two streams per channel in the configuration. This will be
enforced once you click Apply. You can disable one or both channels.
5.2.5 Video Profiles

The following video profiles are available: High, Low and Mjpeg.
Click to add a profile with the default name 'New' with default settings. You can edit the profile as
required. The maximum bit rate per profile must not exceed 8 Mbps. The maximum peak bit rate per profile
must not exceed 12.5 Mbps.
Name: Enter a name for the video profile.
CBR (Constant Bit Rate) – target bit rate will be used.
Mode: VBR (Variable Bit Rate) – bit rate will vary depending on the video source, aiming for the
target bit rate, but aiming to never exceed the peak bit rate.
High Definition: WQVGA (LOW), qHD (MED) and FHD (HIGH).
Resolution:
Standard Definition: CIF (LOW), 2xCIF (MED) and D1 (HIGH).
Image Enter the required number. This is usually between 25 and 30, depending on global
Rate: PAL/NTSC settings for the camera. The default number is 25.
Target Bit
Enter the required number. The default value is 3000kbps.
Rate:
Peak Bit
Enter the required number. The default value is 4500kbps.
Rate:
This needs to be maintained if you are using peak bit rates to determine a variable bit rate
Quality:
streaming profile.
Click to delete this video profile.
5.2.6 Change Password

Click Change Password to change the password for the logged-in user. The Change Password dialog
displays:
Enter the information required and click Change.
5.3 System Settings

In System Settings, you can configure Users, System Maintenance, Upgrade, Advanced Camera
Options and PTZ.
5.3.1 Users
Click Users to access the User Configuration page.
There are two default users, Admin and User.
Click to add a new user. The New User dialog box displays:
There are two levels of access groups to this interface:

l Level 1 - Administrator: Administrators have full access. This account can perform all tasks, includ-
ing creating, editing and deleting user accounts. Unless you are logged in as an administrator, the
Administrator group will not be visible.

l Level 2 - User: Users can only view the PTZ part of the screen under System Settings. You will not
be able to create, edit or delete any user accounts. The User group only has access to Live View and
Change Password capabilities.
Click to edit the user. A dialog box will display:
Note: The Admin user account cannot be deleted.
5.3.2 System Maintenance

Click System Maintenance to access the System Maintenance page.
The page displays the following options:

l Restore to customer factory defaults – Click this to remove all user configurations from the
unit.You must enter a valid user account password to perform this function.
Note: Selecting this option will set the unit's IP address to DHCP, meaning that the unit will have to
be re-discovered using Synxplorer (see Discovery and Remote Control Using Synxplorer section
of this manual).
l Restore to customer factory defaults retaining network settings – Click this to remove all user
configurations from the unit with the exception of the Network Settings.
l Download Engineering Logs - Click this to download the engineering file logs, which are useful for
debugging purposes and for resolving any problems.
l Download Config - Click this to download the unit’s configuration file. This is an effective solution to
duplicate configurations from one unit to another.
l Upload Config - Click this to copy a predefined configuration onto the IP Camera Station. This is an
effective solution to duplicate configurations from one unit to another.
l Upload Certificate - Click this to upload an HTTPS certificate allowing web browser access to the
camera.
l Change Camera Model - (Only if advised by Synectics): Click this to select a newly installed camera
module.
Select the camera model(s) installed and click Apply.
Click Upload Config. The Upload Config dialog box will display:
Click Browse. Select the configuration file to upload. Once you’ve chosen a file, its name will be displayed
next to Browse.
In the Option drop-down menu, there are two options:

l Replace Configuration – Applies uploaded XML file. Replaces all configuration values, including net-
work settings, apart from; unit name, fixed factory-set values (such as MAC address).
l Merge Configuration – Same as above, with the exception of network settings (these are left at their
current values).
Click Upload to upload the file to the unit.
Click Reboot. A dialog box will prompt:
Click OK to proceed. Alternatively, click Cancel to return the System Maintenance page.
5.3.3 Upgrade
Setup: Before upgrading, reboot the unit by clicking Reboot on the System Maintenance page.
Click Upgrade to access the Upgrade page.
The Currently Installed section gives details of the currently installed firmware.
Click Choose File. Browse to the upgrade file location, select the upgrade file and click Open.
The name of the upgrade file will now be displayed next to the Choose File button.
To set the upgrade process to start automatically upon a file being selected, select the Start upgrade
automatically button.
To start the upgrade procedure, click Upgrade. During the upgrade, you will see the progress in the
Firmware Update Log on the page.
Warning: Do not power down the unit or refresh the web page until the unit has finished rebooting
after the upgrades. Updating both the camera and stepper board firmware and then rebooting can
take several minutes.
Once the upgrade is complete, you will see the Completed entry in the log. Click Please click here to
continue.
The welcome page is displayed. The welcome page displays the current firmware version. You can select
this to confirm that the upgrade was successful.
5.3.4 Advanced Camera Options

Select Advanced Camera Options to access the Advanced Camera Options page. The functionality
detailed is subject to camera type. The configuration detailed in each advanced web page is subject to
change and Synectics recommend that the latest manufacturer's documentation is used.
Note: A video playback window is integrated into the Advanced Camera Options screen. Any
changes made can be previewed in this window before saving.
Once you have made your changes, a confirmation box will display.
Click Yes to accept your changes or No to abandon them.
High Definition (HD) Day Camera
In images where a bright light source is behind the subject of interest, the subject would
Back Light normally appear in silhouette. BLC allows the camera to adjust the exposure of the entire
Compensation image to expose the subject in the foreground. Wide dynamic range is a more effective
(BLC): alternative to BLC because it handles multiple exposure zones to give both the high light
and low light areas a proper exposure. The options are: Off, On.
Digital Zoom: This enables digital zoom using the camera module. The options are: Off, On.
An infrared (IR) cut-filter can be disengaged from the image path for increased sensitivity
in low light environments. The ICR will automatically engage depending on the ambient
ICR Mode:
light, allowing the camera to be effective in day/night environments. When the auto ICR
mode is set to Auto, the camera intelligently switches between Color and Black & White.
When set to On, the slow shutter functions automatically when the light darkens. This
Integration:
setting is available only when the Auto Exposure mode is set to Full Auto.
Wide Dynamic Enable WDR to produce clear video in circumstances where back light and intense
Range (WDR): illumination can vary excessively, especially when both very bright and very dark areas are
simultaneously present in the camera’s field of view. There are two options: Off and On.
Enable Anti Shake to reduce blurring associated with the motion of a camera during
Anti Shake:
exposure.
When the surrounding area of the subject is foggy and of low contrast, the Defog mode will
Defog:
make the subject appear clearer.
On-screen
Turns the camera's on-screen display on and off.
display:
Invert: Inverts the camera's feed image 180°.
Thermal Cameras
You can have up to 12 user-selectable palettes (also referred as look-up tables or

LUTs). You can enter a value between 0 - 11. Each palette is detailed below.
White hot Black hot Fusion Rainbow

Cold Cold Cold Cold
Hot Hot Hot Hot

Glowbow Ironbow 2 Sepia
Ironbow
Cold Cold Cold Cold
Video Palette:
Hot Hot
Hot Hot
Color 1 Ice Fire Rain
Color 2
Cold Cold Cold
Cold
Hot Hot
Hot Hot
The modes are:

l High gain only: Core operates in high-gain state only
l Low gain only: Core operates in low-gain state only
Gain Mode:
l Automatic: Core automatically selects between high and low-gain state based on
scene
Manual:
l
There are multiple AGC algorithms used to transform 14-bit data to 8-bit. The types are:
l Plateau Histogram
l Once Bright
AGC Type:
l Auto Bright
l Manual
Linear AGC
l
Spot Meter You can display temperature-measurement capability via a spot meter in the central 4x4
area. Accuracy of the spot meter is +20ºC in high-gain state and the greater of +20% or
Mode: +20ºC in low-gain state. (Typical performance is in the order of +10ºC in high-gain state).
The modes are:

l Fahrenheit
l Celsius
If you select a spot meter mode, you must also select one of the following:
Spot
l Thermometer
Display
l Numeric
Mode:
l Numeric and Thermometer
The manual algorithm performs a linear transformation from 14-bit to 8-bit, with slope based
Brightness: solely on a specified contrast value and offset based solely on a specified brightness value.
Enter a value between 0 – 16383.
This is an optional digital-data-enhancement (DDE) algorithm which can be used to enhance
DDE Gain:
image details and/or suppress fixed pattern noise. Enter a value between 0 – 65635.
Contrast: Enter a value between 0 – 255.
Flat Field Correction (FFC) updates offset terms to improve image quality. The modes are:
l Automatic: FFC is performed automatically at start-up and periodically thereafter as
triggered by elapsed time or temperature change or both. (Both parameters may be
modified by the user.) FFC is also performed upon command. For cores with an
internal shutter, the shutter is automatically moved in and out of the FOV when FFC
takes place. Automatic mode is not recommended for shutterless configurations
Flat Field because there is no assurance that the core will be imaging a uniform source when it
initiates an automatic FFC.
Correction
(FFC): l Manual: FFC is performed automatically at start-up and only upon command
thereafter. For those configurations that include an internal shutter, the shutter is
automatically moved in and out of the FOV when FFC takes place. This mode is
recommended when it is desirable that an FFC event not take place at any arbitrary
time (for example, when tracking a target). Repeated FFC events are necessary to
correct for temperature drift in the camera. For this reason, it may be necessary to
command FFC more frequently during startup or when the camera temperature
changes quickly.
NUC (Non
If selected, a single FCC command is sent to the camera module. You can use this to
Uniformed
observe the change the configuration makes to live video.
Correction):
Invert: Select whether or not to invert the image.
Standard Definition (SD) Day Cameras
In images where a bright light source is behind the subject of interest, the subject would
Back Light normally appear in silhouette. BLC allows the camera to adjust the exposure of the entire
Compensation image to expose the subject in the foreground. Wide dynamic range is a more effective
(BLC): alternative to BLC because it handles multiple exposure zones to give both the high light
and low light areas proper exposure.
Digital Zoom: This enables digital zoom using the camera module. The options are: Off, On.
An infrared (IR) cut-filter can be disengaged from the image path for increased sensitivity
in low light environments. The ICR will automatically engage depending on the ambient
ICR Mode:
light, allowing the camera to be effective in day/night environments. When the ICR mode is
set to Auto, the camera intelligently switches between Color and Black & White.
When set to On, the slow shutter functions automatically when the light darkens. This
Integration:
setting is available only when the ICR Mode is set to Full Auto.
Wide Dynamic Enable WDR to produce clear video in circumstances where back light and intense
Range (WDR): illumination can vary excessively, especially when both very bright and very dark areas are
simultaneously present in the camera’s field of view. There are two options: Off and On.
When the surrounding area of the subject is foggy and of low contrast, the Defog mode will
Defog:
make the subject appear clearer.
On screen
Turns the camera's on-screen display on and off.
display:
Invert: Inverts the camera's feed image 180°.
5.3.5 Pan-Tilt-Zoom (PTZ)

Click PTZ under System Settings to access the PTZ page.
The PTZ page displays information on the pan, tilt and zoom position. It also displays the stream bit rate.
To the left of the web page is the live view display pane. To use the live view display pane, you must have the
VLC plugin for your web browser installed. If the live view display pane is not displaying any video, click
Activate VLC Web and re-select the camera channel to display live video.
Note: If you have a high-definition camera installed, in the live view display pane, click Activate
VLC Web, then press Ctrl+F5. Navigate to another webpage then return to the PTZ page to
display live video.
The PTZ control panel provides variable speed pan and tilt
operation. Click and hold the center circle and drag it within the box
to pan and tilt the camera station. There are also a range of zoom,
iris and focus functions to the right side of the PTZ panel.
In the Aux Default Closed panel, you can select which of the
auxiliary commands should be normally closed by default. Generally,
the default would be for them to be open.
The Actions panel allows you to activate the auxiliary commands,

the wash command and the wipe command. If the camera supports
it, click Force BW to force the camera into night mode. Click Cancel
to return the camera back to day mode.
Note: If your camera supports configurable ICR Modes in

the Advanced Camera Options page, the ICR mode you
configure can have an effect on the Force BW function.
l B/W: With this mode selected, the Force BW function will not
work as it is already in use
l Color: When you press Force BW or Cancel, the modes will
switch.
Note: This behavior occurs only when the ICR Mode

option on the Advanced Camera Options page is set to
Auto.
l Auto: When you press Force BW or Cancel, the modes will
switch, subject to scene light conditions.
Click Lamps On to toggle the camera's lamps on and off.
You can set, delete and use presets in the Presets panel. You can
configure a maximum of 10 presets. To set a preset, select a preset
number from the drop-down list, move the camera with the PTZ
functions and press Set. You can refer back to the saved preset by
selecting the saved preset number and clicking Go.
5.3.5.1 Continuous Wash Setup
To wash a continuous rotation camera station, you need to set a preset wash position. To set the preset
wash position, ensure that the camera is orientated directly at the wash nozzle and save that pan and tilt
position as preset position 128. Sending a wash command moves the pan and tilt head to preset 128,
performs the wash function and returns to its original start position, making it simple to wash while operating.
The wash process will be as follows if the pan and tilt head is continuous:
l The camera will move to preset 128.
l The wiper will start.
l The washer will start.
l The washer will stop.
l After a few seconds have elapsed, the camera will return from preset 128 to where it was previously.
5.3.6 Pan-Tilt-Zoom (PTZ) Advanced

Click PTZ Advanced under System Settings to access the PTZ Advanced page.
The PTZ Advanced page displays additional PTZ information and settings.
To the left of the web page is the live view display pane. To use the live view display pane, you must have the
VLC plugin for your web browser installed. If the live view display pane is not displaying any video, click
Activate VLC Web and re-select the camera channel to display live video.
Note: If you have a high-definition camera installed, in the live view display pane, click Activate
VLC Web, then press Ctrl+F5. Navigate to another webpage then return to the PTZ page to
display live video.
From the Select Camera drop-down menu, select the camera

to manipulate.
The section underneath gives specific information on the

current position and stream bitrate of the selected camera.
The PTZ control panel provides variable speed pan and tilt
operation. Click and hold the center circle and drag it within the
box to pan and tilt the camera station. There are also a range
of zoom, iris and focus functions to the right side of the PTZ
panel.
The Set Hardware Limits panel controls can be used to

program the location of the physical pan and tilt end-stops.
This will prevent the pan and tilt movement from driving against
the physical end-stops.
The physical end-stops are correctly programmed before the

camera stations leaves the factory. However, after any
maintenance being carried out, re-programming the end-stop
positions might be necessary.
To re-program the end-stop positions:

l Click the Reset button.
l Pan and tilt the camera station up and left until the unit
stops moving.
l Click the Up button, followed by the Left button.
l Pan and tilt the camera station down and right until the
unit stops moving.
l Click the Down button, followed by the Right button.
l Click the Finalise button.
Setup: If the camera station has a continuous

rotation pan axis, only the tilt settings shall be
applicable. For more information on hardware limit
configuration, contact your system administrator.
The Set Soft Stops panel controls can be used to restrict the
rotation of the pan and tilt axes. This function can be used to
either avoid nearby structures/obstacles or for privacy/security
reasons.
To program the soft stop positions:

l Click the Reset button.
l Pan and tilt the camera station up and left until the
required maximum top-left position is reached.
l Click the Up button, followed by the Left button.
l Pan and tilt the camera station down and right until the
required maximum bottom-right position is reached.
l Click the Down button, followed by the Right button.
l Click the Finalise button.
For applications where the pan and tilt axes position data is
required, the zero reference points for both axes can be set.
When the camera has been moved to the required zero

position, click the Zero Pan and Zero Tilt buttons.
When using the camera station with an ONVIF control system

that does not support auxiliary controls, preset recall
commands can be mapped to trigger the required auxiliary
command.
Create the presets from within the ONVIF control system that
will be used for mapping to auxiliary commands.
In the Aux Cmd Mappings panel, select a command from the

Choose aux. command: drop-down menu.
In the Enter text to assign: field, enter the name used in the
ONVIF preset (ensuring no spaces are included). Select
Assign Text.
Confirmation
If you try to navigate away from a screen after making changes but not yet saving them, a warning pop-up
box displays.
Select Yes to save your changes or No to leave without saving.
5.4 Events
In Events, you can configure the Inputs, Home Inputs, Outputs, VMD (Video Motion Detection),
Capture Change Actions, Output Alarm Actions Output Preset Actions and Rules.
You can configure events triggered from an alarm, motion detection, video and network loss and recording
failure. These are Input Events which can be applied to a Rule.
In a Rule, you can select one or two Input Events and the actions which should run as a result, should an
Input Event trigger. You can configure two different types of actions: Monitor and Capture Change.
These can be used in a Rule against one or two Input Events.
5.4.1 Inputs
Click Inputs to access the Inputs page.
You can change the Name.
When the state is set to Close, an open circuit will trigger the alarm. When the state is set to Open, a closed
circuit will trigger the alarm.
Note: Input 4 is dedicated to factory defaults and is non-configurable.
5.4.2 System Home Inputs

Click Home Inputs to create your own inputs.
Click to create an input. Enter a name and the number of minutes and seconds to delay before triggering
an alarm. The maximum delay is 180 minutes; the minimum delay is 30 seconds.
Note: The Name field accepts special characters, such as the ampersand (&), with the exception
of the double quotation mark (").
5.4.3 Outputs
Click Outputs to access the Outputs page.
The four outputs here correspond to the four relay outputs on the unit.
You can rename the outputs as required and select their state. You can configure output to handle variable
setups on the IR/illumination implementations.
l When set to open, if the action is triggered the relay will be set to on/true.
l When set to close, if the action is triggered the relay will be set to off/false.
5.4.4 VMD (Video Motion Detection)

Click VMD to access the VMD page:
Name: You can change the Name.

This is the percentage of motion, averaged over the picture, to be detected. Enter a value
Motion %:
between 0 – 99. The recommended value for ONVIF compliance is 50.
This is the percentage of motion, averaged over the picture, to be ignored. Enter a value
Blindness %:
between 0 – 99.
5.4.5 Capture Change Actions

Click Capture Change Actions to access the Capture Change Actions page. On this page, you can
define the actions to be used in the creation of rules.
There are no predefined capture change actions.
Click the to add a new action with default settings.

The Profile drop-down list contains all defined profiles. Select one for the capture change
Profile:
action.
Channel: Select a channel for the action.
Stream: Select a stream for the action.
Duration: This field is the time in seconds for which the capture change action will be active.
Click across from the action you no longer want to delete it. A prompt to confirm deletion will display.
5.4.6 Output Alarm Actions

Click Output Alarm Actions to access the Output Alarm Actions page. On this page, you define output
alarm actions to be used in the creation of rules.
There are no predefined rules. Click to add a new rule with default settings.
Modify the Name and State as required. The State defines when the alarm will trigger. The Duration is the
time in seconds for which the output alarm action will be active.
Click to delete a rule.
5.4.7 Output Preset Actions

Click Output Preset Actions to define presets to be used with the output alarm actions. This enables you
to set up a specific action that should take place when an alarm occurs. For example, once the alarm is
triggered, a light comes on.
Click to add a new preset to the output alarm and give it a name.
Note: Presets must be pre-configured on the PTZ page (see System Settings on page 61).
5.4.8 Rules
Click Rules to access the Rules page. The Rules page puts together all the event actions defined so far so
that a set of rules can be applied to the camera and specific actions triggered when specific events occur:
There are no pre-defined rules.
Click to add a new rule with default settings.

Select an alarm or VMD.
Note: For the AutoNightMode input to work, Camera IR (camera-

Input 1 / Input 2: determined infrared lights) must be selected from the Day Night Mode
drop-down menu in General Settings->Unit. This is because white lights
will trigger a loop where the camera continually alternates between day and
night mode lighting.
l Single – Input 1 will trigger the Action(s).
l OR – either Input 1 or Input 2 will trigger the Action(s).
Operator:
AND – both Input 1 and Input 2 have to be triggered for the Action(s) to be
l
triggered.
The Action 1 and Action 2 drop-down lists contain all defined Capture Change
Alarm Actions:
Actions and Output Alarm Actions.
Click to delete a rule.
Click Apply to confirm any changes.
6 Troubleshooting
6.1 Troubleshooting Connectivity Problems
No Connection
Check the status of the Ethernet link activity on the RJ45 socket on the equipment the camera is controlled
with. If the LEDs are unlit, check the LAN connection.
Green Link Light indicates good network connection.
Orange Activity Light flashes for network activity indication.
Warning: For the best transmission quality, the Ethernet cable should not exceed 100 metres in
length.
Note: Switch port LED indicators may differ between different Ethernet devices.
Setup: Fixed cameras are fully wired for 1000MB/s speed.The PTZ model is only wired for
100MB/s speed. When a PTZ device is used, the port speed of the connected switch should be
fixed to 100MB/s to avoid false auto negotiation of 1000MB/s speeds.
Video Image Not Displayed on the Webpage
The C3000 camera station can be fitted with a visual camera or a thermal imager.
Ensure that it is powered on properly and that the supply fuse is not blown.
To trace a fault in the video signal transmission path, you will require specialist test equipment. This should
be carried out by a suitable Synectics-trained engineer.
Clearing the Internet Browser Cache
If you experience any issues after upgrading the camera station, clearing your web browser's Java cache
might solve these.
In Internet Explorer, you can do this by continually pressing Ctrl + F5 until the webpage refreshes.
In Firefox, navigate to Tools->History->Clear Recent History (Or press Ctrl+Shft+Del in older versions).
Click the drop-down menu next to Time range to clear and select Everything.
Click the arrow next to Details and ensure the Cache item is selected and click Clear Now, then refresh
your browser.
6.2 Troubleshooting Thermal Imaging Problems

Image Out of Focus
The thermal imager has a fixed-focus lens which is focused at infinity at the factory, and the lens focus
should not normally need field adjustment.
If your camera requires refocusing, it must be carried out by a suitable, Synectics-trained engineer.
Image Too Dark or Too Light
By default, the high resolution thermal imager contrast display is set to 'MEAN' which should be adequate
for most applications. This will provide automatic adjustment of the scene, allowing hot objects/persons to
white out while retaining the surroundings to aid orientation. A particular installation could require an
adjustment to the settings, to improve the image display. For more details, see Camera Station Webpages
on page 42.
Performance Varies with Time of Day
You might observe differences in the way the thermal imager performs at different times of the day, due to
the diurnal cycle of the sun. The camera produces an image based on temperature differences.
At certain times of the day, for example, just before dawn, the objects in the image may all be roughly the
same temperature, compared to other times of the day. Compare this to imagery immediately after sunset,
when objects in the image may be radiating heat energy that has been absorbed during the day due to solar
loading. Greater temperature differences in the scene generally will allow the camera to produce high-
contrast imagery.
6.3 Troubleshooting Control Problems

No Pan-Tilt Operation
To determine if the problem is related to the stepper control PCB itself, check if you have control of the
camera module zoom lens, and that the wiper mechanism is operational. If all are operating, this suggests
that the stepper control PCB is faulty, or that there is a data connection problem. For access to and replacing
the PCB, see Maintenance on page 95.
If no controls or functions are available, it could be a data cable fault. This will require specialist test
equipment and an investigation to be carried out by a suitable Synectics-trained engineer.
No Wiper Operation
The window wiper mechanism is activated by the camera control PCB within the camera housing, upon
receipt of a valid auxiliary command from the control system. The camera PCB latches the required voltage
switch to the wiper motor mechanism, until the OFF command is sent. Failure could be due to a wiring fault
or a mechanism failure. Investigation of the fault should be carried out by a a suitable Synectics-trained
engineer.
In the event of a repair being carried out, a possible cause of the wiper fault could be a failure to configure the
new camera control PCB for the correct auxiliary switching function. For more information, see Auxiliaries -
Setup and Configuration on page 34.
6.4 Full Reset to Factory Defaults

The following steps detail how to perform a full factory reset, which returns network settings and all camera
configuration to their default values.
Note: You must have firmware version 1.0.0.2 or higher for this functionality.
Warning: The internal components are extremely sensitive to Electro Static Discharge (ESD).
Take anti-static precautions to prevent potential damage to the internal components.
1. Power down the unit.
2. Detach the cover plate of the camera housing. Remove the M5 x16 hex cap head screws and wash-
ers (Items 1 and 2) and put them in a safe place.
3. Extract the camera chassis carefully, so as not to damage the o-ring seal. Check for signs of damage.
Item Description
M5 Socket head cap
1
screw
3 Camera flange
4 O-ring
4. Remove the jumper, as in the adjacent

diagram.
5. Power on the unit with the jumper removed. Wait 5 minutes for the unit to fully boot and reset.
6. Power down the unit.
7. Re-fit the connector to the 'Reset IP' 2-way header.
8. Power on the unit and wait for 3 minutes for it to fully boot.
9. The IP address of the unit should now be 192.168.100.123 with a subnet mask of 255.255.255.0.
Ensure your network connection settings are configured within the same range (192.168.100.*), so
that connection can be made. If you are using Synxplorer to discover the camera, ensure you click
Refresh.
10. Verify connectivity to the unit. If you experience any issues at this stage, verify the boards have been
correctly programmed by observing the LEDs on the encoder PCB.
11. Re-assemble the camera housing in reverse of step 3 followed by step 2. Re-fit the 5X M5x0.8 x 16
Grade 70 A4 Stainless Steel socket head cap screws and washers. Tighten to 4Nm (3lbf.ft).
7 Maintenance
Some of the procedures contained in this section are intended for Synectics-trained engineers only, as
disassembling this product could potentially compromise the explosion protection characteristics of the
equipment resulting in a potential ignition risk in hazardous locations. For more information, see the
Instructions for Safe Use section.
7.1 Replacing the Wiper Arm/Blade

Note: The wipers are consumable items. We recommend replacing the wipers every 12 months
(more often might be required depending on local environmental conditions) to maintain their full
functionality during continued use.
Tools Required
l 2.5mm hex key
l Loctite 270 or equivalent
l Pin
Procedure
1. Ensure that the wiper arm is in the park position as
shown in the diagram.
2. If fitted, remove the wash tubing (2) from the spray
nozzle (3).
3. Loosen the M3 socket head cap screw (1) to remove
the wiper from the spindle.
4. Fit the replacement wiper onto the spindle.
5. Apply Loctite 270 or equivalent to the threads of the M3
screw.
6. Position the wiper in the park position, as shown in the
image to the right, and tighten the screw to secure the
arm to the spindle.
7. If fitted, reconnect the wash tube to the spray nozzle. Using a pin, adjust the bronze ball within the
nozzle to direct it at the center of the window glass.
7.2 Changing the Camera Encoder PCB

Tools Required
l 4mm hex key
l Torque wrench and 4mm hex socket kit
l Lithium-based grease
l Pozi screwdriver
l Long nose pliers
Procedure
The C3000 camera station must be electrically isolated or disconnected before the equipment is opened for
maintenance. To prevent water/dust ingress and damage to internal circuitry, the removal of the camera
chassis must only be carried out in a controlled environment, such as a workshop.
1. Remove the 5X M5 socket head cap screws and washers from the front of the housing, as shown in
the diagram.
Item Description
1 M5 socket head cap screw
3 Window flange
4 O-ring
2. Extract the camera chassis assembly, as shown.

3. Carefully unplug the necessary connectors from the PCB, making a note of where each is fitted.
Warning: It is the responsibility of the end user to ensure all the flame path characteristics are
maintained (in accordance with the IEC/EN 60079-14) for the lifetime of the product. For further
information, refer to the ATEX Directive 2014/34/EU or contact Synectics.
4. Remove the 4X M4 pozi pan head screws and washers, as shown. Remove the camera encoder
PCB assembly.
Item Description
1 M4 pan head screw x 4
2 M4 spring washer x 4
3 Encoder
5. Fit replacement PCB assembly.

6. Ensure the O-ring is free from damage and located correctly on the camera flange. Grease may be
applied to hold the O-ring in position.
7. Inspect the flame path surfaces to ensure that there is no damage.
8. Re-engage the chassis into the housing with the wiper shaft at the bottom. Align the screw holes at
the top of the camera flange and the camera housing.
9. Re-fit the 5X M5x0.8 x 16 Grade 70 A4 Stainless

Steel socket head cap screws and washers.
Tighten to 4Nm (3lbf.ft).
Warning: The fasteners supplied with the equipment are designed for high vibration applications
and are factory fitted to specific torque settings. Do not attempt to tighten further as this may result
in damage to the fastener.
7.3 Removing and Replacing the Stepper Control PCB

Tools required
l Custom spanner
l Pozi screwdriver
l Trimpot driver
l M4 nut spinner
l Torque wrench
Procedure
maintenance. To prevent water/dust ingress and damage to internal circuitry, the remove of the enclosure
cover and any internal parts must only be carried out in a controlled environment, such as a workshop.
1. Remove the pan tilt enclosure lid using the

access spanner as shown. Be careful not to
bind or damage the screw thread and o-ring
seal.
2. Inspect the enclosure lid for any damage to the

male or female screw thread.
3. Carefully place the lid and O-ring seal in a safe
place to prevent damage.
information, refer to the ATEX Directive 2014/34/EU or contact Synectics, For further details,
contact Synectics.
4. Carefully unplug all connectors from the PCB, making a note of where each is fitted.
5. Remove 2X (2) and (3) from the lower chassis holes, as shown below.
Item Description
1 Stepper PCB chassis
2 M4 shakeproof washers
3 M4 Phillips screwdriver
4 M4 nut
5 M4 saddle washer
6 M4 spring washer
6. Remove 2 x (4), (5) and (6) from the upper chassis holes, as shown below. Remove the ring-crimped
wires attached to these points. Carefully remove the stepper PCB and chassis.
7. Fit replacement PCB, ensuring rotary switch settings and jumper links are set the same as the PCB
being replaced.
8. Follow steps 4 to 6 above in reverse order.
Warning: Failure to correctly set the rotary switches and jumper links might result in incorrect
operation of the camera station, or lack of telemetry control.
Note: The three hex switches on the stepper

control PCB must be set correctly for the unit
to operate the pan and tilt. Set the left switch to
C, the middle unit to 0 and the right to 1.
9. Before reassembly, ensure that the O-ring is free from damage and located in its groove in the cover,
above the screw thread. Grease may be applied to hold the O-ring in position.
10. Inspect the threaded flame path surfaces to ensure that there is no damage and screw on.
11. The threaded cover of the pan and tilt

enclosure must be tightened to a torque value
of between 100Nm and 150Nm (20-30kg
force @0.5 meter) or 74 to 110lbf.ft, using the
custom designed spanner, as stated in the
Instructions for Safe Use.
7.4 Removing and Replacing Parts in Base Type 3 and 4

maintenance. To prevent water/dust ingress and damage to internal circuitry, the removal of the enclosure
cover and any internal parts must only be carried out in a controlled environment, such as a workshop.
Tools required
l 4mm hex key
l 10mm spanner
l Pliers
l Pozi screwdriver
Procedure
1. Remove the 10X socket head cap screws (1) 2. To replace the EL12261 PCB, remove the 2X
and washers (2) and extract the electronics

chassis assembly (3), taking care not to M2.5 socket head cap screws.
damage the O-ring (4), as shown.
4. Refit the replacement EL12261 PCB to the

3. Extract the PCB from the bracket.
bracket.
6. To remove and replace the 10/100BASE-T or

10/100/1000BASE-T Ethernet fiber converter
5. Apply loctite 222 and firmly tighten 2X M2.5 assembly, remove the 4X M6 hex head
socket head cap screws. screws and extract the guide plate and fiber
assembly. Using pliers, twist both lugs shown
to extract the fiber assembly.
7. Replace fiber assembly in reverse order. The 10/100/1000BASE-T Ethernet fiber converter has dip
switches located on the rear of the device that require setting to attain the desired converter func-
tionality, as shown in the following diagram.
Switch
Description Switch Position Function
Number
OFF 1000BASE-X
1 Optical Port Speed
ON 100BASE-X
OFF Disable
2 Link Loss Forwarding (LLF)
ON Enable
Detect LLF for
OFF
Fault Detection (LLF must be enabled for this copper and fiber loss
3
function) Detect LLF for fiber
ON
loss only
8. To remove EL12260 PCB (2), remove

the 2X M2.5 socket head cap screws (3)
and slide the electronics chassis
assembly (1) out. EL12260 PCB can be
removed in a perpendicular direction.
9. Refit the replacement EL12260 PCB to the bracket and apply loctite 222 and firmly tighten 2X M2.5
socket head cap screws.
10. Reverse the steps to replace components back onto the chassis. Ensure that the O-ring seal is not
damaged or refit the O-ring as necessary.
11. Carefully slide the electronics chassis into the enclosure as shown. Ensure locating pin (1) aligns with
the hole on the gland plate, and D connector (2) engages correctly with the mating connector.
Warning: Do not force closed, as this may damage the connector. If in doubt, withdraw
electronics chassis and refit, gently moving it back and forth to get a positive connector
engagement.
12. Refit the 10X M5X0.8 x 16 Grade 70 A4 Stainless Steel socket head cap screws and washers and
tighten to 4Nm (3lbf.ft).
13. If present, the necessary conduit and explosion proof fittings can now be installed or refitted (see
Instructions for Safe Use section).
Note: Connection of the external grounding terminal is for a supplementary bonding connection
where local codes or authorities permit or require such connection.
7.5 Routine Maintenance

It is recommended that a bi-annual inspection is carried out on the equipment as per the following range of
tasks. These should be carried out in accordance with the Instructions for Safe Use detailed in this manual.
1. Check that all camera housing and pan-tilt enclosure fastenings/washers are present and in place.
Warning: The fastenings supplied with the equipment are designed for high vibration applications
and are factory fitted to specific torque settings. Do not attempt to tighten further as this may result
in damage to the fastener.
2. Remove the wiper arm and remove any debris. Check the shaft and seal for wear or damage.
Replace components if necessary.
3. Check that the sunshield and any lanyards are fitted correctly.
4. Inspect the camera station for signs of external damage.
5. If fitted, re-fill wash reservoir units.
6. If fitted, inspect wiper blades for wear or damage.
7. If fitted, inspect washer bottle and hose for signs of deterioration.
8. Inspect all mounting brackets, components and fastenings and inspect cables and glands.
9. Ensure that any obstructions are removed that might compromise the correct and safe operation of
the equipment.
10. Test the operation of all circuit breakers and safety devices.
11. Rectify any defects found (using appropriate tooling) and carry out a full functional test.
Notes:
l To absorb moisture trapped inside the enclosure indicating silica gel is positioned within a retainer
mounted on the camera module. The gel changes color when it has absorbed the maximum moisture;
replace and secure with cable ties.
l Cleaning should only be carried out as per the specific instructions of Synectics.
l Report any major damage to Synectics immediately. Failure to do so might result in serious injury and
invalidation of the warranty.
l Synectics recommends that, if the housing needs to be opened for address or protocol changes, this
is undertaken by a suitable, Synectics-trained engineer.
l Synectics recommends standard lithium-based grease for use with O-rings. The use of silicone
grease could cause the O-ring to swell and fail.
l For replacement parts, contact Synectics, quoting the serial number of unit, the part number and a
description of the required part.
7.5.1 Thermal Window Cleaning

The thermal windows are made from germanium. As this material is soft and takes or shows marks (streaks)
easily, it is normally coated for added protection.
The germanium optic has a diamond-like coating (DLC), or 'hard carbon coating', which was designed for
use on naval decks, to protect from salt spray and other airborne particles.
The thermal window should not normally require cleaning, unless the environment is particularly dirty,
causing contaminants to be deposited on the window. This may become evident by a gradual deterioration
of the quality of video display from the thermal imager.
Warning: Do not apply any solvents to the cement holding the window in place, as this may
damage the cemented joint. Take care when cleaning these windows, as damage is more likely
when removing dirt or debris than damage by weathering. Ensure that no abrasive materials are
used.
Materials required:
l Optical-grade tissue (for example, Edmund Industrial Optics P/N 52105 or similar product)
l Pure water (de-ionized or any other)
l Isopropyl alcohol (IPA)
l Loctite 222
Procedure
The cleaning of the thermal window must be carried out in accordance with the following instructions:
1. Carefully remove the three M4x10 hex cap screws and window guard, and keep in a safe place.
2. Saturate a piece of the lens tissue with the water and drape it over the window.
3. Allow the surface tension of the water to pull the tissue onto the window surface and then drag the tis-
sue across the surface.
4. Repeat several times with several pieces of tissue until clean.
5. Repeat the same step using IPA instead of water. Drag the final piece of tissue over the window sev-
eral times to prevent pooling, which could leave a residue behind.
6. Allow the optic to dry by evaporation (not by rubbing).
7. Apply Loctite 222 to the three M4 hex cap screws and re-fit the guard.
8. Tighten the screws to a torque value of 2.2Nm (1.6lbf.ft).
Warning: The thermal window guard is a critical part of the camera’s explosion protection
method. It is the responsibility of the user to ensure that the guard is re-fitted with the appropriate
Loctite and torque settings for the mounting screws.
7.6 Spare Parts

The C3000 is supplied fully assembled and wired for installation. However the following parts, as shown in
the table below, may be replaced in the field by a suitable Synectics trained engineer.
Warning: Opening the equipment for replacing of parts requires specialist skills and tools and
should not be attempted by untrained personnel.
Part Number Part Description

55-0000-0000 Torque wrench (40-200Nm) and Base type 1/Pan-tilt custom spanner kit
55-0000-0001 Torque wrench (0-20Nm) and 4mm hex socket kit
55-0000-0002 Torque wrench (40-200Nm) and Base type 2/Pan-tilt custom spanner kit
55-0000-0003 Torque wrench (0-20Nm) and 3mm hex socket kit
06-4001-0000 Base type 1/Pan-tilt - Custom spanner
06-4001-0008 Base type 2/Pan-tilt - Custom spanner
00-0329-0005 M5 Nordlock washers
00-0013-0516 M5X0.8 x 16 cap head screw - Grade 70 - A4 stainless steel
00-0014-0408 M4 x 8 hex head screw
00-0919-0000 M4 Nordlock washer
06-4002-0007 C3000-1 - Sunshield
06-4001-0984 Base type 3/4 - PTZ - Sunshield
06-4001-0994 Base type 3/4 - Fixed - Sunshield
65-0000-0013 Wiper seal repair kit
65-0000-0004 C3000-1 - PTZ with Base type 1 - O-ring kit
65-0000-0005 C3000-1 - Fixed - O-ring kit
65-0000-0006 C3000-1 - PTZ with Base type 2 - O-ring kit
65-0000-0010 C3000-1 - PTZ with Base type 3/4 - O-ring kit
65-0000-0020 C3000-1 - Fixed with Base type 3/4 - O-ring kit
20-0300-0036 Silica gel retaining kit
00-9100-0058 Silica gel sachet
20-0000-1374 C3000-1 - Window flange assembly
06-4002-0001 C3000-1 - Wiper arm/blade
20-0000-1382 C3000-1 - IP encoder chassis assembly
20-0300-0083 C3000 - 2051 fiber PCB assembly
20-0000-1314 Stepper chassis assembly
Part Number Part Description

20-1000-1302 Pan and tilt stepper motor assembly
00-6700-0002 Pan and tilt main shaft lip seal
20-0300-0039 Base type 2 - 2051 fiber assembly
20-0300-0048 Base type 3 - Chassis assembly
20-0300-0084 Base type 4 - Chassis assembly
20-0300-0001 Base type 3/4 - 10/100BASE-T Ethernet fiber converter assembly
20-0300-0088 Base type 3/4 - 10/100/1000BASE-T Ethernet fiber converter assembly
65-0000-0012 Base type 3/4 - Fiber tray cover adhesive foam pad
65-0000-0011 Base type 3/4 - Replacement certified fuse (1.25AT)
06-1000-0010 Base type 3/4 - PCB - 01EL12260
06-1000-0011 Base type 3/4 - PCB - 01EL12261
8 Product Marking
The label for this product is an etched or engraved and stamped stainless steel nameplate, permanently
fixed to the enclosure. This shows the certification details, serial number and date reference.
The product number and VA rating of the camera station will change, depending on the unit details. See
diagrams below.
9 Specification
9.1 General Dimensions
9.2 Camera Specification

Note: * = These specifications may or may not apply to your unit.
CERTIFICATIONS / RATINGS
ATEX / IECEx: ATEX II 2GD, Ex d IIB/C Gb; Ex tb IIIC Db; T4 / T5 / T6
DNV Type Approval
C-Tick (ACMA)
CERTIFICATION STANDARDS
EN60079-0, EN60079-1, EN60079-28, EN60079-31,
IEC60079-0, IEC60079-1, IEC60079-28, IEC60079-31,
EN55022, EN55024, EN61000-6-4, EN61000-6-2, IEC60529, IEC60950-1, IEC60825-1.
MECHANICAL
Material Electro-polished 316 Stainless Steel
Window Toughened Glass, Thermostatically Operated Demister
362° rotation; 9°/sec, mechanical limits, programmable
S Model
soft-stops, preset positioning (18°/sec)
362° rotation; 0° to 42°/sec, mechanical limits,
Pan Operation V Model
programmable soft-stops, preset positioning
Continuous rotation, 0° to 42°/sec, programmable soft-
C Model
stops, preset positioning
180° Rotation, 0° to 4.5°/sec, mechanical limits,
S Model
programmable soft-stops, preset positioning (9°/sec)
180° rotation, 0° to 21°/sec, mechanical limits,
Tilt Operation V Model
programmable soft stops, preset positioning
180° rotation, 0° to 21°/sec, mechanical limits,
C Model
programmable soft stops, preset positioning
4X M8 tapped holes, equispaced on a 4" (101.6mm)
Base type 1 & 2
P.C.D.
Mounting
8X M8 tapped holes, equispaced on a 4" (101.6mm)
Base type 3 & 4
P.C.D.
Fiber splice protectors Base type 3 holds four as standard and space for up to nine
Max dimensions (WxDxH) Refer to General dimensions section.
MECHANICAL
Pan turning circle (PTZ only) Ø 560 mm
PTZ - Upright or inverted
Mounting orientations
Fixed - Upright or inverted (Refer to instructions for inverted mounting)
C3000-1 PTZ - Base Type 1 - 27kg
C3000-1F - Fixed - 8kg
Weight C3000-1 PTZ - Base Type 2 - 29kg
C3000-1 PTZ - Base Type 3/4 - 31kg
C3000-1F - Base Type 3/4 - 17kg
ELECTRICAL - BASE TYPE 1

Power Requirements 24VAC/DC ± 10% @ 50/60Hz
Power Consumption 100VA maximum
Duty Cycle 17.14% maximum
The following terminations are provided;
Power (24PH1, 24PH2) 0.14 – 1.5mm²
Earth 0.14 – 1.5mm²
Cable Termination
Wash (24V,COM) 0.14 – 1.5mm²
Data and auxiliaries 0.14 – 1.5mm²
Ethernet Krone IDC termination blocks
Cable Tail Options 8C2TPHT, 8CTPCat5e or third party cable
Wash Output* 24VAC/DC @ 0.75A Max. Momentary operation only.
AUX 1 Switched 24VAC/DC, 0.5A Max. Configurable in GUI
AUX IN* Volt free, contact closure. Configurable in GUI
ELECTRICAL - BASE TYPE 2 & 4

Power Requirements 24VAC/DC ± 10% @ 50/60Hz
Power Consumption 100VA maximum
Power (24PH1, 24PH2) 0.14 – 2.5mm²
Earth 0.14 – 2.5mm²
Cable Termination
Wash (24V,COM) 0.14 – 2.5mm²
Fiber Optics Multimode/Singlemode (project specific) - details
available on request
24Vdc (0.75A max) switched output
[Volt free (2.5A 250VAC max) switched output]
[Switch live (0.75A Integrated PSU only) with neutral output]
Wash Output*
250VAC @ 0.75A Max. Momentary operation only.
Closing contact up to 250VAC/DC 0.75A Max. Momentary operation only.

AUX 1 Switched 24VAC/DC, 0.5A Max. Configurable in GUI
AUX IN* Volt free, contact closure. Configurable in GUI
ELECTRICAL - BASE TYPE 3
Power Requirement 100 – 240VAC @ 50/60Hz
Power Consumption 1.5A max @ 100V (Inrush 30A max)
Fuses (FS1 & FS2) 2 x 1.25AT (UL listed or Synectics certified fuses)
Power (Line, Neutral) 0.2 – 2.5mm²
Earth Internal Eyelet 1.0 – 2.5mm²
Wash (24V,0V) 0.2 – 1.5mm²
Cable Termination
Ethernet RJ45 socket
Multimode/Singlemode (project specific) - details
Fiber Optics
available on request
24Vdc (0.75A max) switched output
[Volt free (2.5A 250VAC max) switched output]
[Switch live (0.75A Integrated PSU only) with neutral output]
Wash Output
250VAC @ 0.75A Max. Momentary operation only.
Closing contact up to 250VAC/DC 0.75A Max. Momentary operation only.

AUX 1 Switched 24VDC, 0.5A Max. Configurable in GUI
AUX 2* Switched 24VDC, 0.5A Max. Configurable in GUI
AUX IN Volt free, contact closure. Configurable in GUI
CAMERA OPERATION
Camera Functions WDR, Backlight Compensation, Digital Zoom, Day/Night IR Cut Filter, Anti-
CAMERA OPERATION
shake, Defog.
Presets Accuracy <0.05°, Proportional Pan & Tilt, Smart Zoom, Home Function.
Wash 24V switched output
Alarm Alarm 1 Input 5VkΩ pull up
VIDEO COMPRESSION
Compression Selectable H.264 AVC High Profile / Main Profile (MPEG4 part 10)
Output Streams 2 unicast stream or multicast
Data Rate Max 8Mb/s
Standard ONVIF Profile S
GOP Structure Default 25/30
NETWORK
Interface 10/100/1000 Mbps Ethernet
Protocol RTP/RTSP,TCP/IP,UDP.IGMP,SNMP,HTTP,NTP
Password Levels Administrator / User
Supported Internet Browsers Firefox / IE version 6 to version 9
IP ENCODER SUPPORTED RESOLUTIONS

High Definition (HD) 25FPS (PAL) & 30FPS (NTSC)
FHD (1080p) 1980 x 1080
WQVGA 480 x 270
qHD 960 x 540
Standard Resolution (SD) PAL / 25 FPS NTSC / 30FPS
D1 720 x 576 720 x 480
2CIF 704 x 288 704 x 240
CIF 352 x 288 352 x 240
ENVIRONMENTAL
Operational temperature - 45° to (+40 / 50 / 60 or 70°C available on request)
Storage temperature - 45° to +70°C
Certification temperature - 55° to (+40 / 50 / 60 or 70°C available on request)
Ingress protection IP66 & IP68 (30m submersion for 4hrs)
Solar radiation 1120W/m² @ +40°C (ΔT +15˚C)
ENVIRONMENTAL
Ice loading 1mm application at Tamb min
Driving rain IP68
Wind loading Operational to 81mph, survival at 124mph+
Salt mist resilience Tested to IEC 60068-2-52 & IEC 60945 Section 8.12
Vibration 0.7g test to IEC60068-2-6 & IEC 60945
Momentary Loads on gearbox 64Nm for 15 seconds – BS 721
9.3 Standard Definition (SD) Camera Modules

The visual camera modules are available in a number of formats depending on requirements, and are
grouped into standard definition resolution and high definition models.
Model type 40 [41] 36 [37] 18 [19] 10 [11]

Camera type: Day/night
Signal system: PAL[NTSC]
1/4-type Super 1/4-type EXview 1/4-type EXview 1/3” Super HAD
Image sensor:
HAD II CCD HAD CCD HAD CCD CCD II
Scanning system: 2:1 Interlace
Video output: VBS: 1.0Vp-p (sync negative), Y/C Output
S/N ratio: More than 50 dB
f=3.06mm (wide) to f=3.4mm (wide) to f=4.1mm (wide) to f=5.1mm (wide) to
Lens: 122.4mm (tele), 122.4mm (tele), 73.8mm (Tele), 51mm (tele), F1.8 to
F1.6 to F4.6 F1.6 to F4.5 F1.4 to F3.0 F2.1
Optical zoom: 40 x 36 x 18 x 10 x
Digital zoom: 12 x
Angle of view: 60.0º to 1.6º 57.8º to 1.7º 48º to 2.8º 50º to 5.4º
0.6 lux (1/60s 1.4 lux (1/60s 0.7 lux (1/60s 0.25 lux (1/60s
NTSC, 1/50s PAL NTSC, 1/50s PAL NTSC, 1/50s PAL NTSC, 1/50s PAL
Minimum illumination: NTSC, 1/3s PAL), NTSC, 1/3s PAL), NTSC, 1/3s PAL), NTSC, 1/3s PAL),
NTSC, 1/3s PAL) NTSC, 1/3s PAL, NTSC, 1/3s PAL, NTSC, 1/3s PAL,
All AGC-ON ICR ON) ICR ON) ICR ON)
Auto focus: Auto On/Off, Manual
Auto iris: Auto On/Off, Manual
BLC: On/Off
Auto exposure Auto/Manual Shuttering, Auto/Manual Focus, Auto/Manual IR.
9.4 High Definition (HD) Camera Modules

Model type 55 75
Camera type: Day/night
HD: 720p/29.97, 720p/25 HD: 1080p/29.97, 1080p/25
Signal system:
SD: NTSC/PAL SD: NTSC/PAL
Image device: 1/3 type Exmor CMOS sensor 1/2.8 type Exmor R CMOS sensor
Effective pixels: Approx 1.37 million Approx 2.13 million
f=4.3mm (wide) to 129.0mm (tele), F1.6 to f=4.3mm (wide) to 129.0mm (tele), F1.6 to
Lens:
F4.7 F4.7
Angle of view: 58.3º to 2.1º 63.7º to 2.3º
Zoom: 30 x Optical, 12 x Digital 30 x Optical, 12 x Digital
Minimum 1.0 lux (F1.6, 50 IRE) 0.25 lux in high 0.1 lux (F1.6, 50 IRE) 0.01 lux in high
illumination: sensitivity mode sensitivity mode
WDR: Auto/manual
Auto, ATW, Indoor, Outdoor Auto, Sodium Vapor Lamp (fix/auto/outdoor), One-push,
White balance:
Manual
S/N ratio: More than 50 dB
Electronic
1/1 to 1/10,000 s, 22 steps
shutter:
Auto (Sensitivity: normal, low), One-push trigger, Manual, Near limit, ICR-in Focus
Focus system:
Compensation
AE Control: Auto, Manual, Priority (shutter priority and iris priority), Bright, EV
Exposure control:
Compensation, Slow AE
9.5 Thermal Camera Modules

Overview Medium and High Resolution
Thermal Imager Uncooled VOx Microbolometer
FPA / Digital Video Display
640 × 512 (High) / 336 × 256 (Med)
Formats
Analog Video Display 640 × 480 (NTSC); 640 × 512 (PAL) Lower resolutions are upsampled and
Formats interpolated to this resolution.
Pixel Pitch 17 μm
Spectral Band 7.5 - 13.5 μm
Full Frame Rates 30 Hz (NTSC); 25 Hz (PAL)
Exportable Frame Rates 7.5 Hz (NTSC); 8.3 Hz (PAL)
Sensitivity (NETD) <50 mK at f/1.0
Scene Range (High Gain) -40°C to +160°C
Scene Range (Low Gain) -40°C to +550°C
Time to Image <5.0sec (640); <4.0sec (336)
Factory Optimized Video Yes
Radiometric
Medium and High Resolution
Features
Isotherms 12 user-selectable video palette
Temperatures measured in central 4×4, improved accuracy, moveable spot meter, image
Spot Meter
metric data, T-Linear (digital output)
Medium Resolution T3** Series Specification

Wide Field of View Models T315 T345
336 × 256 FoV 35° x 27° 13° x 10°
iFov 1.889 mr 0.714 mr
Lens 9mm f/1.25 25mm f/1.1
Min Focus Distance 3.2cm 30cm
Hyperfocal Distance 2.1m 21m
Hyperfocal Depth of Field 1.1m 11m
High Resolution T6** Series Specification

Narrow Field of View Models T625 T650
640 × 512 FoV 25° x 20° 12.4° x 9.9°
iFov 0.680 mr 0.340 mr
Lens 25mm f/1.1 50mm f/1.2
Min Focus Distance 30cm 1.5m
Hyperfocal Distance 21m 71m
Hyperfocal Depth of Field 11m 36m
Warranty
Repair or Replacement
If this unit fails to operate due to a defect of materials or workmanship within twelve (12) months of the
delivery date, it will either be repaired or replaced by Synectics, on a return to base basis. If a defect does
occur, contact the dealer from whom you purchased this equipment, quoting original purchase order number
and serial number of the part.
Synectic Systems Group Ltd expressly reserves the right to repair or replace this equipment with new or
refurbished parts or equipment.
Exclusions and Limitations

Do not open or tamper with the C3000 unit prior to installation, except when following the instructions
provided in this document. Failure to comply with this request may result in the invalidation of the warranty
for this equipment.
Your warranty does not cover:

l Defects arising from failure to follow instructions or good trade practice.
l Defects arising if the buyer alters or repairs the goods.
l Defects arising from a custom specification supplied and approved by the buyer.
l Defects if the buyer continues to use the goods after notifying Synectics of the defect.
Purchaser's Responsibility
In order to obtain service under this warranty, you must notify Synectics in writing within seven days of
delivery, or discovery of the defect, and, if so required, you must deliver the equipment to the place of
purchase, or to Synectic Systems Group Ltd, for inspection at your cost.
You should also provide proof of the original purchase date along with the returned equipment. Failure to
provide adequate proof of the original purchase date could result in denial of warranty service.
Correct Disposal of this Product

(Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate collection systems)
This marking, shown on the product or its literature, indicates that it should not be disposed with other
household wastes at the end of its working life. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, separate this from other types of wastes and recycle it responsibly
to promote the sustainable reuse of material resources.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product should not be mixed with other commercial wastes for disposal.

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I USER MANUAL I

COEX™ 3000 Camera Station

Copyright © Synectic Systems Group Ltd 2019

Synectics makes no warranty, representation, statement or undertaking (whether express or implied) in

1.1 Instructions for Safe Use 5

2.1 Camera Models 11

2.2 Model Code Designations 12

3.1 Orientation of the Pan-Tilt-Zoom (PTZ) Model 14

3.2 Mounting the PTZ Model 16

3.3 Orientation and Mounting the Fixed Camera Model 18

3.5 Direct Termination to the Fixed Camera 31

3.6 Auxiliaries - Setup and Configuration 34

4.1 Network Configuration 37

4.2 Discovery and Remote Control Using Synxplorer 39

4.3 Focusing the Thermal Imager 41

5 Camera Station Webpages 42

5.1 Connecting to the C3000 IP Camera Station 42

5.2 General Settings 45

5.3 System Settings 61

6.1 Troubleshooting Connectivity Problems 91

6.2 Troubleshooting Thermal Imaging Problems 92

6.3 Troubleshooting Control Problems 93

6.4 Full Reset to Factory Defaults 93

7.1 Replacing the Wiper Arm/Blade 95

7.2 Changing the Camera Encoder PCB 96

7.3 Removing and Replacing the Stepper Control PCB 98

7.4 Removing and Replacing Parts in Base Type 3 and 4 100

7.5 Routine Maintenance 104

7.6 Spare Parts 106

8 Product Marking 108

9.1 General Dimensions 109

9.2 Camera Specification 110

9.3 Standard Definition (SD) Camera Modules 115

9.4 High Definition (HD) Camera Modules 116

9.5 Thermal Camera Modules 117

Correct Disposal of this Product 120

1.1 Instructions for Safe Use

Before installing or operating this equipment, observe the following warnings:

spanner provided by the manufacturer.

l WARNING: HOT SURFACE. DO NOT TOUCH.

WARNING: DO NOT OPEN WHEN ENERGIZED OR WHEN

AN EXPLOSIVE ATMOSPHERE IS PRESENT.

1.1.1 Cylindrical Joints Dimensions

1.1.2 Threaded Joints Dimensions

Optical Output Operation

Electromagnetic Compatibility (EMC)

Base types 1, 2 and 4

Base type 3 only

The COEX™ 3000 IP Camera Station integrates the following features:

2.1 Camera Models

2.2 Model Code Designations

Cameras Thermal Imager Modules

Base Type ID Base Type Description

Transmission Type Fiber Optic Transmitter

ONVIF Core Specification Compatibility

FEWS2A Wash System

Warning: Improper setup may damage the unit.

5. Reposition the wash hose bracket on opposite

3.2 Mounting the PTZ Model

Warning: Performance may be affected if the support structure is flexing.

Base Base Base Type 3

Left Limit Position Center Position Right Limit Position

Left Limit Position Center Position Right Limit Position

Base Type 3 and 4