Chapter 5

Human Resources Management

A. Reading Comprehension

A STORY TO BEGIN WITH:

In order to circumscribe the phenomenon of Moral Motivation, Curcio (2008) uses
a convincing story: It is Friday evening. The soldiers want to leave for the weekend. The
commander of the company discovers that, after the exercise with live ammunition, three
hand grenades are missing. A certain commander stops the weekend leave and orders a
search for the missing weapons. Other commanders disagree with this action. The
commander, who chooses to retain the 300 soldiers, albeit with all the problems of
dissatisfaction and grumbling, has – what we call – responsibility motivation. He is
motivated to change the situation and to ensure that children should not be exposed to the
danger of an explosion. The other commanders do not have responsibility motivation.
As Curcio shows, however, most commanders are at the same stage of the DIT*
(Defining Issues Test) measure (see Rest, 1986), the same intelligence characteristics,
similar social contexts, similar status in the military force, and even similar status in the
private job carrier (Switzerland has no professional army but only a public militia army),
etc. Thus, if the personality constraints are the same, yet the action differs so
fundamentally, responsibility motivation, or Moral Motivation as a general construct is at
stake. Interviews elicit that: all people have motives for acting or not acting (cognitive
disequilibrium); all have situational knowledge for accepting or denying its seriousness;
all reflect about possible consequences (cognitive equilibrium gap); some do not see the
action possibilities (seeing the action as impossible); some are denying the sense of
necessity (no necessity for acting); some show the will to act against resistance; some try
to overcome the fear (very high emotional fear or shame blocking the action); and, some
do or do not use their moral identity concept to balance justice, care and truthfulness in this
situation. Furthermore, some even show no effort aimed at accomplishing the perceived
goals (no volition).
*the Defining Issues Test of moral judgment development (the DIT).
Source: Karin Heinrichs & Fritz Oser, 2013:9. Handbook of Moral Motivation. Sense Publishers
 Answer the question as the passage above
1. How Curcio describe the moral motivation phenomenon to the reader?
2. Why is the commander in the moral story canceling the weekend leave?
3. In your opinion, what is responsibility/moral motivation?
4. People possess their own reason to do or not to do, explain their motive to do or not to
do an act?
5. Based on the story above which one you will chose? Why? Explain it!

B. Vocabulary
1. Find the terminology in the right side for below definition
1. All reflect about possible consequences a. commander / leader
2. Special environment condition or situation b. satisfaction
3. To identify a person by a single trait or as a c. motivation
member of a certain group rather than as an d. characteristic
individual e. stereotype
4. Rules based on moral principles about how f. business ethics
businesses and employees ought to conduct g. the sense of necessity
themselves h. resistance
5. Feeling to act necessary i. phenomenon
6. Denying to something j. responsibility
7. An inner drive that directs a person’s behavior k. grumbling
toward goals
8. A person who influence others to achieve the goal
9. A person’s feeling of pleasure or disappointment
resulting from comparing what she/he perceived
or outcome in relation to her / his expectation
10. A feature or quality belonging typically to a
person, place, or thing and serving to identify it

2. Fill the blank part with the correct words.

production interestingly becoming

culture goal challenges
meeting need shun
slow new lines steady
communication layoffs approaches

By all accounts, it looks as though Toyota is on its way to (1)becoming

 the world’s largest car company. In 2006, the company has stated that it plans increase
its international car (2)___________. (3) _______________, the fact that it may
become number one poses some (4)________________ for Toyota, a company with a
humble corporate (5)____________and a strong fear of creating backlash that might
cause customers to (6)_________ its products. For the company, the (7)________ to
increase production not about becoming number one but about (8) _________ customer
(9) ________ across the globe. Toyota’s motto has always been jiwa-jiwa, which
means (10) ________ and (11) ___________in Japanese. The company usually been
late (from an industry perspective) producing (12) _________. This slow-and-steady
(13) ____________ has served the company well, today people in 170 countries can
purchases Toyotas. To Toyota, the car business is (14) _____________. Top executives
and managers visit plants regularly, and employees at all levels are encouraged to talk
to one another and solve problem though direct communication. Toyota has also been
able to avoid (15) ___________ in an industry plagued by them. It also makes sure
plants continues flourishing.

C. Speaking

Having Job Interview

In business many careers are offered. There are five fields offered various career
opportunities. You can get those dream career if you have ability and passed the interview
thus convince the employer to recruit you as their employee. The following part are the
questions are frequently asking by the company when they want to hire someone and the
tips to handle it.

1. Interview Questions For Fresh Graduates

1. Tell me about yourself 8. What computing skill do you

2. What are your strength? have?
3. Why do you want this job? 9. Where will you see yourself
4. Why should we hire you? in 5 years
5. What is your life motto? 10. What is your ideal employer?
6. What are your goals for the 11. What are your weaknesses?
future? 12. When can you start?
7. What are your salary 13. Why did you choose your
requirements? school and course?
 14. What questions do you have 15. Discuss a previous situation
for me? wherein you have to resolve a
problem?

Interview example:
Arya Jamaludin : Good morning, Sir.
Interviewer : Good morning. Please, have a seat.
Arya Jamaludin : Thank you
Interviewer : So, you are Mr. Arya Jamaludin
Arya Jamaludin : Yes, I am.
Interviewer : Mr. Arya, Could you tell me about yourself?
Arya Jamaludin : Well, my name is Arya Jamaludin but you can call me Arya. I’m
22 years old. I recently graduated from Unindra PGRI University
majoring in economics education. I’m still single. I am a hard
worker, easy going person, able to work in a team or individual,
able to work by deadline, and able to use computer.
Interviewer : Could you tell us about your strengths and weakness?
Arya Jamaludin : I have a great self-confident, hardworking, and a quick learner.
Interviewer : How about your weakness?
Arya Jamaludin : Some people would consider the fact that I have never worked in
this field before as a weakness. However, being highly trainable
and open minded,I have no pre-conceived notions on how to
perform my job. Working with yourcompany will give me the
opportunity to learn the job the way you want it done,not the way I
believe it is done. In addition although I have no former on-the-job
experience, I do bringwith me extensive hands-on training and
experience which can only enhance my ability to learn extremely
quickly.
Interviewer : Last questions, where do you see yourselfin five years?
Arya Jamaludin : I would like to see myself as a respectable position, where
company sees me as a valuable asset. I am driven to be the best at
I’ll have opportunities to develop my skill, what I do and I want to
work somewhere where take on interesting projects, and work with
people I can really learn from.

Answer these questions based on the conversation above!

1. Who is Arya Jamaludin?
2. What are Arya’s strengths?
3. What are your strengths?
4. What is Arya’s answer for the last question?
2. Interview Questions For Experienced Employees

1. Tell me about yourself

2. What are your strength?
3. Why do you want this job?
4. Why should we hire you?
5. What are your goals for the
future?
6. What are your salary
requirements?
7. Where will you see yourself in
5 years?
8. What are your weaknesses?
9. When can you start?
10. What were your
responsibilities?
11. What questions do you have
for me?
12. What are your role and
responsibility?
13. Do you have to work with
other people?
14. What motivates you?
15. What do you know about us?
16. Do you think you will change
jobs in the future?
17. How do people describe you?
18. How would you describe a great
work environment?
19. How do you manage your time?
20. How do you handle yourself
when you are stressed or under
pressure?
21. Describe the most stressful
work situation you’ve
experienced and how you
handled it
22. What are a few significant types
of decisions you’ve had to make
in your past job?
Interview Example:

Dwi Yanti : Good morning, Sir.

Interviewer : Good morning. Please, have a seat.
Dwi Yanti : Thank you
Interviewer : So, you are Ms. Dwi Yanti
Dwi Yanti : Yes, I am.
Interviewer : Could you tell me about yourself, Ms. Dwi?
Dwi Yanti : Well, my name is Dwi Yanti but you can call me Dwi. I’m
28 years old. I graduated from Unindra PGRI University majoring in
economics education. I’m still single. I am a hard worker, punctual,
able to work in a team or individual, work by deadline and use
computer.
Interviewer : What is your job currently?
Dwi Yanti : I currently work as an office manager at a large marketing company.
I’ve been in the job for about three years now. I'm usually assigned to
work with a specific business in order to improve their sales through
various marketing strategies.
Interviewer : What are your role and responsibility?
Dwi Yanti : I am responsible for getting stuff done, ensuring that all employees are
doing their jobs correctly, thoroughly, and on time. I have to evaluate
performance and processes, follow up to the organization plan to achieve
the goals.
Interviewer : Why should we hire you?
Dwi Yanti : It’s not just my background leading successful projects for top
companies people skills, which have helped me develop great
relationships with developers, vendors, and senior managers alike.
But I’m also passionate about this industry and I’m driven to deliver
high-quality work.
Interviewer : Last questions, what are your salary requirements?
Dwi Yanti : Sir, though I am an experienced candidate but I still believe that
learning is the endless process and I need to learn new things
ahead. As I can be an asset for your company in the future. So I am
expecting the amount that I truly deserve according to my
knowledge, skills, abilities and by the industry standard.

Answer these questions based on the conversation above!

1. Do Ms Dwi Yanti have job now?
2. What are Ms Dwi Yanti role and responsibility in her job?
3. What are Ms Dwi Yanti strength?
4. Why the company must hire Ms Dwi Yanti?

Exercise:
Practice above dialogues with your partner and show it in front of the class
without looking at the note!
D. Writing
In business usually, we faced with many activities that need communication using letter,
there are many types of business letter as follow. You will learn it in one by one in
chapter forward. (See the form of letter and its rule in the appendix 1)

, Kinds of Letter Translation

Business letter
Application letter
Collection letter
Circular letter
Congratulation letter
Condolence letter
Credential
Guarantee letter
Letter of attorney
Anonymous letter
Covering letter
Recommendation letter
Death certificate
Special delivery letter
Resignation letter
Registered letter
Marriage certificate
Testimonials
Summons
Quotation letter
Warning letter/reminder
Inquiry letter
Offering letter
Ordering letter
Reference letter
Complaint letter
Remittance letter
Memorandum
Thanks letter

1. Application Letter
Writing job applications
Employers may receive hundreds of applications for a job, so it's vital to make sure
that the letter or e-mail you send with your CV/résumé creates the right impression.
It's your opportunity to say why you want the job and to present yourself as a
candidate for the post in a way that impresses a prospective employer and makes you
stand out as a prospective employee.

Preparation
 Read the advert closely so that you can tailor your application to the requirements of
the job. Research the organization: this will show prospective employers that you
really are interested in them.

Composing the letter or email

1. General points:
a. Keep it brief. You don’t need to give a lot of detail. What you are aiming
for is a clear and concise explanation of your suitability for the job.
b. Begin your letter or email ‘Dear Mr/Mrs/Ms xxxx’ if you know the
person’s name, or ‘Dear Sir or Madam’ if you don’t know their name.
c. Avoid inappropriate language such as slang or technical jargon.
d. Use brief, informative sentences and short paragraphs .
e. Check your spelling, grammar, and punctuation carefully. Some
employers routinely discard job applications that contain such mistakes.

2. Structure
a. The position applied for: give the title of the job as a heading, or refer to it
in the first sentence of your letter, using the reference code if there is one.
This will ensure that your application goes directly to the right person in the
organization. You should also mention where you saw the job advert or
where
b. Your current situation: if you’re working, briefly outline your current job.
Pick up on the job requirements outlined in the advert and focus on any of
your current skills or responsibilities that correspond to those requested. For
example, if the advert states that management skills are essential, then state
briefly what management experience you have. If you’re still studying,
focus on the relevant aspects or modules of your course.
c. Your reasons for wanting the job: be clear and positive about why you
want the job. You might feel that you are ready for greater challenges, more
responsibility, or a change of direction, for example. Outline the qualities
and skills that you believe you can bring to the job or organization.
d. Closing paragraph: in the final paragraph you could say when you’d be
available to start work, or suggest that the company keep your CV/résumé
on file if they decide you’re not suitable for the current job.
e. Signature: if you are sending a letter rather than an email, always remember
to sign it and to type your name underneath your signature.

2. Curriculum vitae (resume)

When you apply on a job or vacant position in a company, you are not only send the
application letter but also send a curriculum vitae or resume (US form for CV). Good
 CV or resume can give good impression to the company. There are few tips to make
a good CV or resume:
a. Make a CV to a specific job - it is vital to ensure the script is relevant to each
job application, rather than sending the same generic CV
b. Keep it simple and real - it should be easy to read and use active language. Two
pages of A4 is enough with a mini profile included in the first half page. Do not
lie on your CV! Because the company will check your background and
references.
c. Include key information and personal statement - personal details, including
name, address, phone number, email address and any professional social media
presence should be clear. A date of birth is no longer needed, owing to age
discrimination rules. A photo is only essential for jobs such as acting and
modeling, otherwise it is a matter of choice. Beside you also have to state why
you are the best person for the job.
d. Showcase achievements - offer evidence of how targets were exceeded and
ideas created, but always be honest. Put them on numbers.
e. Check and double check - avoid sloppy errors, take a fresh look the next day
and ask for a second opinion from a trusted friend or colleague
f. Make it look good and keyword friendly
To attract company attention, make your cv or resume as attractive as possible.
Make it neat and easy to read and understand. Nowadays most of companies use
digital media for looking the applicant. So it will be good if you use friendly
keywords. It will make the company easy to find you.

Example of Application Letter:

May 12th, 2013

HRD Department
Bank Negara Indonesia
Cabang Jakarta Kota
Lada Street No 1st
Jakarta Kota

Dear Mr/Ms/Mrs Head of HRD Departement,

I am writing to you to inquire about the possibility of working in your company that
was informed by website www.bni.co.id. I am interested in Front Liner position.
My name is Sri Wahyuningsih. I am twenty one years old. I finished my bachelor degree
from Unindra PGRI University majoring in Economic Education.
With my educational background, I’m confident that my qualification and skills could
make significant contributions to your company. I will be able to operate computer
especially MYOB .Besides that, I am a person who can work either independently or as
part of team. I am also initiative, hardworking, and eager to learn. I have been working at
Busan Finance Company as a marketing staff.
My curriculum vitae has been attached which outline my qualification in greater detail.
I would appreciate the opportunity to discuss my qualification; please keep this application
 confidential. I can be contacted by my phone number 08135578909 or my email
sri@gmail.com. I will look forward to hearing from you soon.

Sincerely yours,

Sri Wahyuningsih

Example of Curriculum Vitae:

CURRICULUM VITAE
Personal Detail:
Name : Sri Wahyuningsih
Address : JI. Gunung Batu, Bogor, West Java 16128
Phone Number : 0251-000 000/ 0812 000 00 000
Gender : Female
Marital Status : Single
Religion : Islam
Nationality : Indonesia
Educational Background
 1992 – 1999 Indonesia International, Elementary School, Bogor
 1999 – 2002 Junior High School 07 Bogor
 2002 – 2005 Senior High School 01 Bogor
 2007 – 2012Economic Education Unindra PGRI University GPA = 3.85 (scale 4)
Job Experiences
 August -September 2011 On the job training at Perum Jasa Tirta II Jatiluhur
 2012 -2013 Marketing in Busan Finance Company
Computer Skills
 Web Design, Programming, Internet Marketing, Microsoft Word, Microsoft Excel,
Microsoft Power Point, making software, Corel Draw, Adobe Photoshop.
Personality
 Good attitude, kind, initiative, hardworking, eager to learn, communicative, diligent,
tolerant, target oriented, discipline, honest, and responsible.

Answer these questions based on the Application letter and CV above!

1. What position that Sri Wahyuningsih applied?
2. What are the computer skills that Sri Wahyuningsih have?
3. What are Sri Wahyuningsih personalities?
4. Where Sri Wahyuningsih saw the job advertisement?
Exercise :
Write down your own application letter and curriculum vitae based on the job
advertisement above.