Journal of Business Management & Social Sciences Research (JBM&SSR) ISSN No: 2319-5614

Volume 2, No.12, December 2013

----
Analyzing Work Life Balance And Burnout As Predictors Of
_________________________________________________________________________________
Job Satisfaction in IT industry of Gurgaon” A Case Study Of
IBM & WIPRO in 2008-10
Mr. Sachin Gupta, Assistant Professor, MBA Department, Geeta Institute of Management and Technology(GIMT),
Krukshetra, (HR) India
Ms. Charu, Assistant Professor, MBA Department, Geeta Institute of Management and Technology(GIMT), Kurukshetra,
(HR) India.
Abstract
In recent years, the term ‘work/life balance’ has replaced what used to be known as ‘work/family balance’ 16. Although the
concept of family has broadened to encompass extended families, shared parenting, same-sex relationships and a wide
range of social and support networks and communities, the semantic shift from work/family to work/life arises from a rec-
ognition that care of dependent children is by no means the only important non-work function. Other life activities that
need to be balanced with employment may include study, sport and exercise, volunteer work, hobbies or care of the elder-
ly. ‘Eldercare’ in particular is becoming a growing issue for employers.,The universal adoption of the term ‘work/life’, as
distinct from ‘work/family’ has other positive consequences such as legitimising non-standard work arrangements for a
diverse range of employees17. For example, although a lack of work/life balance is often associated with either working
mothers or whitecollar executives working long hours, there is a growing recognition that other groups too may expe-
rience less than optimal work/life balance.

Recent reports suggest that as well as large numbers of unemployed people who cannot find any paid work, many workers
are ‘under-employed’, preferring more paid work than is available. Blue-collar workers, the self-employed and those earn-
ing low hourly rates may also struggle to achieve balance.

Keywords: Work Life Balance, Burnout, Job satisfaction

Literature Review organizational and individual levels. A good balance in

Kanwar Y. P. S. , Singh A. K. and Kodwani A. D.17
(April-June 2009), “Work life balance and burnouts as
predictors of job satisfaction in IT-ITES industry”, VI-
SION-The Journal of Business Perspective, Vol.13,
No.2, page no.121-134-It examines the impact of work
life balance and burnout on job satisfaction and burnout
is measured through three dimensions; meaningless, de
motivation, and exhaustion.
Newstorm and Davis18 (October 2007), “A study of job
satisfaction of Napalese Textile workers”, The Indian
Journal of Industrial Relations, Vol. 47, No. 7, page
no.54-60 -It explains the ways of measuring job satisfac-
tion and to compare the job satisfaction of public and
private sectors. To measure the overall job satisfaction of
Nepalese textile workers.
Halpern19 (August 2009), “Decision latitude, psycholog-
ical job demands and work life imbalances among It
professionals”, Management and Labour Studies,
Vol.34, No. 3,page no.32-44 -It examine about the deci-
sion latitude, psychological job demands and work life
imbalances among It professionals.
Singhal Richa20(July 2009 ), “Work life Balance”,
Business Research, page no.74-79 -It examines how
work life balance can bring a huge transformation at the
work and life can play a phenomenal role in the attain-
ment of personal and professional goals.
Pearson Cecil21 (December 2008) “Career development,
job satisfaction, and career commitment: Evidence from
Singaporean Hospitality industry”, Paradigm, Vol. Xll,
No. 2 , page no.167-73-This study explains how career
development and career commitment leads to job satis-
faction, a study done in hospitality industry in Singapore.
Kumar G. Rajesh & Rajamohan S.22(May
2008),“Burnout Stress, Pass on to Success”, Manage-
ment and Labour Studies,Vol.33, No. 2, page no.103-
109 -It includes workplace stress and organizational
stress along with their causes and remedies to overcome
them. Patience and Calmness must be practiced to solve
them.
Srivastava Shalini & Verma Prasant23(May 2008),
“Organizational Role Stress among women in the Private
Sector”, Management and Labour Studies,Vol.33, No. 2,
page no.143-151 -The study intends to identify the major
causes and remedies of work life conflict which a work-
ing married woman face in the current scenario. It eva-
luates the importance of family-friendly work arrange-
ments towards a joyful organization.

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 Journal of Business Management & Social Sciences Research (JBM&SSR) ISSN No: 2319-5614
Volume 2, No.12, December 2013

Subramanian
---- Rama24(September 2009), “Worklife Analytical Tools And Statistical Tools
Balance”, HRM-Review, page no.54-63 It examines After collection of data another work necessary for any
work_________________________________________________________________________________
life balance issues in the Indian context, its exten- data collector is to correctly analysis that data. So statis-
sive impact and identifies factors that could help create a tical tolls helps us to correctly analysis the data .As I am
better work life balance. here using the software for analysis of the data SPSS

Sen Kakoli25(july 2008), “Relationship between job

satisfaction and job stress”, The Indian Journal of Indus-
trial, vol. 4,No.5,page no.10-18- stress and the relation-
ship between the stress and job satisfaction, explain with
the example of manager vs teacher.
Ganapathi R. & Prempriya M.S26(may 2008), “Stress
among women faculty members in self financing colleg-
es of Tamil Nadu,” Management & Labour Stu-
dies,vol.33.No.3, page no.228-237. It shows how to ana-
lyze the stress among the women faculty members of a
self financing colleges, the various stresses in the survey
like work stress, job stress, health stress, common stress,
personal stress and their effects
Hypothesis:-
Every such study has its own importance and apprecia-
tion in the respective field. The importance and validity
of the study will be the measurement of hypothesis.
The following hypothesis has been taken for study:-
Null Hypothesis (H0 1): Work life balance does not
increase job satisfaction.
Alternate Hypothesis (H1 1): Work life balance in-
creases job satisfaction.
Null Hypothesis (H0 2): Burnout does not decrease job
satisfaction.

Research Objectives Alternate Hypothesis (H1 2):Burnout decreases job

a) To examine the impact of work life balance on job satisfaction.
satisfaction of employees.
b) To measure the influence of burnout on job satisfac- CHI-SQUARE will be applied in order to prove the
tion. hypothesis

Procedure:
Sample And Sampling Design 1.Set up the null hypothesis that there is no significant
Target Population : Employees difference between the observed and expected value
Sample Unit : Individual 2. We compute the value of CHI- square by using the
Sampling Size : 100 individuals formula
Sampling Technique : Non Probabilistic Sampling
Sampling Area : IBM & WIPRO Gurgoan
Types of Study : Exploratory

Strongly Agree Neutral Disagree Strongly

Agree Disagree
Work life Balance 8 3 2 4 3
Meaninglessness 7 2 3 4 8
Exhaustion 6 3 3 4 2
Satisfaction 6 4 2 7 3
De-motivation 7 3 2 2 2

(Observed values) (Expected Values) O-E (O-E)2 (O-E)2/E

20 20 0 0 0
24 20 4 16 0.8
18 20 -2 4 0.2
22 20 2 4 0.2
16 20 -4 16 0.8

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 Journal of Business Management & Social Sciences Research (JBM&SSR) ISSN No: 2319-5614
Volume 2, No.12, December 2013

---- 2 Calculated =2.0 Test Statistics

Degree of freedom (V) = (n-1) = (5-1) =4 BURNOUT SATISFACTN
_________________________________________________________________________________
a a
Level of significance=5% Chi-Square 5.333 41.833
for V = 4 Df 4 4
2 0.05 table value = 9.48773 Asymp. Sig. .255 .20
Exact Sig. .258 .20
Since the tabular value at 5% level of significance is Point Probability .006 .000
more then the calculated value of chi square, so the null
hypothesis has been accepted. Interpretation:
As calculated value of chi square is > Sig. Value, So we
H01: Work life balance does not increase job satisfaction accept the alternate hypothesis.
This shows that burnout decreases the job satisfaction.
H11: Work life balance increases job satisfaction
Data Analysis And Interpretation:
Test Statistics
WRKBAL SATISFACTN
Chi-Square 7.400a 41.833b Statistical Tools:
Df 3 4 An educated citizen needs an understanding of basic
Asymp. Sig. .060 .360 statistical tool to function in a world that is becoming
Exact Sig. .062 .000 increasingly dependent on quantitative information33.
Point Probability .003 .000 Statistics means numerical description to most people
However as a subject of study, statistics refers to the
INTERPRETATION: body of principles and procedures developed for the col
As calculated value of chi square is > Sig. Value, so we lection, classification, summarization and interpretation
accept the alternate hypothesis. of numerical data and for the use of such data.
Tools To Be Used:-
This shows that work life balance increases job satisfac-
Correlation
tion.
H02: Burnout does not decrease job satisfaction. Linear Regression
Reliability Test
H12: Burnout decreases job satisfaction.

CORRELATIONS
Work Life Meaninglessness Exhaustn De- Satisfaction
bal. motivation
WRKBAL Pearson 1 .038 .016 .79 -.030
Correlation
Sig. (2-tailed) .681 .864 .307 .747
N 100 100 100 100 100
MEANGLES Pearson .038 1 .045 .65 .101
NESS Correlation
Sig. (2-tailed) .681 .623 .601 .272
N 100 100 100 100 100
EXHAUSTN Pearson .016 .045 1 .60 -.065
Correlation
Sig. (2-tailed) .864 .623 .114 .482
N 100 100 100 100 100
DEMOTVN Pearson .79 .65 .60 1 .57
Correlation
Sig. (2-tailed) .307 .601 .114 .274
N 100 100 100 100 100
SATISFACT Pearson -.030 .101 -.065 .57 1
N Correlation
Sig. (2-tailed) .747 .272 .482 .274
N 100 100 100 100 100

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 Journal of Business Management & Social Sciences Research (JBM&SSR) ISSN No: 2319-5614
Volume 2, No.12, December 2013

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_________________________________________________________________________________
5.00

4.00
VAR00001

3.00

2.00

1.00

10.00 15.00 20.00 25.00 30.00

VAR00002

INTERPRETATION: Where „n„is the number of observations and „p‟ the

In this table work life balance and burnout dimensions number of explanatory
i.e. de-motivation, exhaustion & meaningless are corre-
lated with job satisfaction.There is high degree of corre- The sum of squares of residuals (SSR), also named
lation between work life balance and job satisfaction. sum of squares of errors (SSE) which writes
The degree of correlation is low between de-motivation,
exhaustion & meaninglessness which means that job
satisfaction and burnout are not correlated with each
other.

2.LINEAR REGRESSION LINE:- Where yi is the observed value and ÿi is the predicted
value.
GOODNESS OF FIT COEFFICIENTS:
a) The coefficient of correlation (R), which is the Variables Entered/Removed(b)
square-root of the coefficient of determination;
Model Variables Variables Method
b) The coefficient of determination (R-square or
Entered Removed
R²), allows to evaluate the proportion of the varia-
bility of the dependent variable that is explained by 1 personal . Enter
the selected explanatory variables. This coefficient biasness,
ranges between 0 to 1. The closer the model to 1, the counselling
better the model. Since the value lies very close to 1, ,
therefore, the model is quite befitting. feedback(a)
c) The adjusted coefficient of determination (or a) All requested variables entered.
adjusted R²) which writes b) Dependent Variable: performance appraisal
d) R^2 = [(n-1) R2-1]/(n-p-1)
Model Summary(b)

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 Journal of Business Management & Social Sciences Research (JBM&SSR) ISSN No: 2319-5614
Volume 2, No.12, December 2013

---- Adjusted Std. Error of a) Predictors: (Constant),worklife balance, demotiva-

R R Square R Square the Estimate tion exhaustion meaninglessness
_________________________________________________________________________________
Model
b) Dependent Variable: job satisfaction
1 .393(a) .854 .137 .771

Independent variables together explain 85% of the va- a) Listwise deletion based on all variables in the pro-
riance (R Square) which is highly significant, as indi- cedure.
cated by the F-value of 38.850. An examination of the t-
value indicates The normal plot of regression standar- Case Processing Summary
dised residual for the dependent variable also indicate a N %
relatively normal distribution. Cases Valid 100 99.0
Excluded(a) 1 1.0
Interpretation:
Total 101 100.0
This table shows that value of R Square is near to 1,
Hence it is signifying that Dependent variable is depen-
dent on independent variables in this particular situation a) List wise deletion based on all variables in the pro-
that means it is dependent. cedure.

3.Reliability Analysis: Reliability Statistics

This is used to know on which factors we can rely in Cronbach's Cronbach's N of Items
order to do the study. In other words we can say that it is Alpha Alpha Based
technique of data reduction. From this we can be able to on Standar-
make our study less complex. Because now we can go dized Items
further with variables those are the most important.
The space saver method is used. That is, the covariance .683 .673 6
matrix is not calculated or use in the analysis.
Interpretation:-As the above table is of reliability test
Case Processing Summary which is mostly followed by factor analysis. In this test
N % we check whatsoever the data we use and the factor we
Cases Valid 100 99.0 take are reliable or not and this is done with the help of
Excluded(a) cronbach alpha. Now Under this the cronbach alpha is
1 1.0
more than 0.6 than our data is reliable.
Total 101 100.0

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 Journal of Business Management & Social Sciences Research (JBM&SSR)
Volume 2, No.12, December 2013
---- [5.] Pareek Udai (2 Edition), “Understanding organi-
Finding Of The Study zational Behavior”, New delhi, Pearson Ha, page
_________________________________________________________________________________
no. 400-401
a) Work life balance and burnout affects job satisfac-
tion among employees in IT sector.
b) Organizations play an important role in dealing with
work life balance and burnout.
c) It was found that there was a significant difference
in the level of stressors among men and women.
d) It enables to contribute more at work place, use each
working hour more effectively and look forward to
each day at the office.
e) Poor satisfaction results in lower morale and prod-
uctivity.
f) Work life balance helps in healing a society off its
problems such as increasing infertility among work-
ing people, increasing number of divorces and its
adverse effects on health.
g) Organization helps the employees to achieve work
life balance and reduce their burnout by retaining
them in the organization.
Recommendations
a) Acknowledge that employees whose work and per-
sonal lives are balanced bring significant flow-on
benefits for organisations.
b) Change the widespread perception that visibility =
productivity.
c) Recognize that to be at their best, employees need to
view their work as personally meaningful.
d) Ensure that formal policies in place are consistent
with what employees actually experience. Policy
provision alone is not sufficient to ensure em-
ployees‟ work/life balance.
e) Ensure that employees using work/life policies are
not overlooked whenpromotion opportunities arise.
f) Adopt a „give and take‟ philosophy. Both employer
and employee need to be willing to bend a little.
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Blue Ocean Research Journals 6
 Journal of Business Management & Social Sciences Research (JBM&SSR) ISSN No: 2319-5614
Volume 2, No.12, December 2013

of Napalese Textile workers”, The Indian Journal of

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[22.] Srivastava Shalini & Verma Prasant (May

2008), “Organizational Role Stress among women
in the Private Sector”, Management and Labour
Studies,Vol.33, No. 2, page no.143-151

[23.] Subramanian Rama(September 2009), “Wor-

klife Balance”, HRM-Review, page no.54-63

[24.] Sen Kakoli (july 2008), “Relationship between

job satisfaction and job stress”, The Indian Journal
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[25.] Ganapathi R. & Prempriya M.S (may 2008),

“Stress among women faculty members in self fi-
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www.borjournals.com Blue Ocean Research Journals 7