8051-Warranty Terminology

Scene Number : 80511000 - Course Information

All numbers and specifications listed in this program are used for illustration purposes only. Refer to
QuickServe Online for the most up to date information.

Scene Number : 80511010 - Objectives

The Warranty Terminology module of the Cummins Warranty training will provide information on
application, coverage and product terminology as well as acronyms commonly used in warranty
claims.

After completing this module, the learner will have a better understanding of the terminology used in
their working environment.

Scene Number : 80511020 - Application Terminology

There are various types of engine applications. An engine application is classified by the type of
usage for in-service Cummins engines. This includes: -

Automotive -
Recreational Vehicles -
Worldwide Off-Highway -
Crash Truck or Fire Truck
School Bus -
Worldwide Bus –
Marine.
Let's take a few moments to discuss each of these types of applications.

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Scene Number : 80511030 - Automotive
Automotive applies to engines marketed by Cummins as automotive models which provide main
propulsion for vehicles licensed for on-highway use. It also includes all single and dual engine
applications in cranes, excavators and drills used for on-highway propulsion.

Scene Number : 80511040 - Recreational Vehicles

A recreational vehicle is defined as a motorhome which is a vehicular unit built on a self-propelled
motor vehicle chassis and primarily designed or altered to provide temporary living quarters for
recreational, travel or camping use. The living unit has been entirely constructed on a bare specially
designed motor vehicle chassis.

Scene Number : 80511050 - Worldwide Off-Highway

Worldwide Off Highway applies to any engine marketed by Cummins for Industrial (off-highway),
Worldwide Off-Highway usage, except for engines used in marine, generator drive, QSK95 Tier 4
locomotive and certain defense applications, for which different Warranty Coverage is provided.

Scene Number : 80511060 - Crash Truck/Fire Truck

Airport operated Crash Trucks and Fire Department operated trucks are employed to respond to fires,
hazardous material releases, rescue and other emergency-type situations.

Scene Number : 80511070 - School Bus

A school bus is a vehicle used to transport students to and from school. The vehicle must be painted
yellow and should have warning lights and the words 'SCHOOL BUS' written on the front and rear
roof caps. The requirements pertaining to paint color, warning lights and 'SCHOOL BUS' inscription
would not apply if the vehicle is exclusively used to transport students for school related activities and
it is owned by a school district.

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Scene Number : 80511080 - Worldwide Bus
A Worldwide Bus applies to an engine that is installed in a commuter bus, city bus, town bus, stage
bus, public bus or simply bus which is used on shorter-distance public transport bus services which
include low-floor buses, double-decker buses, articulated buses and midi-buses (Excludes U.S. &
Canada School Bus).

Scene Number : 80511090 - Marine

Marine ratings apply to Cummins engines which provides propulsion to pleasure boats or commercial
boats. There are several Marine ratings within the commercial marine application such as, but not
limited to:

- Continuous Duty
- Heavy Duty
- Intermittent Duty
- Medium Duty

Scene Number : 80511100 - Continuous Duty

A continuous rating is given to engines that are intended for powering commercial boats such as buoy
tenders, research vessels, offshore supply boats, fishing trawlers, purse seiners, tugs, tow boats and
car/passenger ferries.

This power rating is intended for continuous commercial or government use in applications requiring
uninterrupted service at full power.

Scene Number : 80511110 - Heavy Duty

The heavy duty power rating is intended for continuous use in variable load applications where full
power is limited to 10 hours out of every 12 hours of operation. Also, reduced power must be at least
200 RPM below the maximum rated RPM.

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Scene Number : 80511120 - Intermittent Duty
The Intermittent Duty power rating is intended for intermittent commercial or government use in
variable load applications where full power is limited to two hours out of every eight hours of
operation. Also, reduced power operations must be at or below 200 rpm of the maximum rated rpm.

Scene Number : 80511125 - Power Generation Ratings

Power Generation Ratings apply to Cummins engines that are used in gensets for creating electricity.

Scene Number : 80511130 - Continuous Power

Engines with this rating are available for supplying utility power at a constant 100 percent load for an
unlimited number of hours per year. No overload capability is available for this rating.
Continuous Power ratings differ from Prime Power ratings in that the Continuous Load ratings are
significantly reduced from the Prime Power ratings. Continuous Load ratings have no load factor or
application restrictions.

Scene Number : 80511140 - Prime Power

Engines with this rating are available for an unlimited number of hours per year in variable load
applications. Variable load is not to exceed a 70 percent average of the Prime Power.
A 10 percent overload capability is available for a period of one hour within a 12 hour period of
operation. Total operating time at the 10 percent overload power shall not exceed 25 hours per year.

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Scene Number : 80511150 - Engine Types
There are three engine types:

midrange, heavy duty and high horsepower.

Midrange engines are less than 10 Liter Cummins Engines.

Heavy duty engines are 10 to 18 Liter Cummins Engines.

High horse power engines are 19 Liters and above Cummins engines.

Scene Number : 80511160 - Coverage Terminology

There are several terms associated with warranty coverage. Let's take a few moments to discuss
what each of those terms are and how they affect warranty coverage.

Scene Number : 80511170 - Warranty Start Dates

A warranty start date is the date on which the record of hours, kilometers, mileage or time limits for
product warranty begins.
The procedure for determining the start date of a warranty varies by application. Let's take a few
moments to discuss the warranty start dates for the various applications that use Cummins engines.
Refer to the applicable warranty coverage for details on determining the warranty start date.

Scene Number : 80511180 - Before-In-Service (BIS)

The period of time before the Cummins engine warranty start date is known as Before-In-Service, or
BIS.

Scene Number : 80511190 - Coverage Effective Date

The coverage effective date is the date the coverage was put into effect at Cummins. Engines put into
service on or after this date (but before the coverage end date) will have this warranty.

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Scene Number : 80511200 - Coverage End Date
The coverage end date of a warranty is the date the coverage was changed by Cummins. Only
engines that have a warranty start date between the coverage effective date and the coverage end
date are covered by that particular warranty.

Scene Number : 80511210 - Account Code

Account codes are used to identify which Cummins program a claim will be filed against.

Scene Number : 80511220 - Limitations

Limitations is a term used to describe the boundary beyond where the Cummins program or warranty
ceases to apply.

Scene Number : 80511230 - New Product Warranty

New Product Warranty is a contract by Cummins that states that if a new product requires repair of a
warrantable failure within a certain period after its purchase, the manufacturer will repair the
warrantable failure within the specified warranty guidelines. The qualifying event must be a defect of
Cummins material or factory workmanship.

Base Warranty also includes a Base Major Component Warranty, which may have different terms.

The Warranty Administration Manual should be used to reference each region’s Base Warranty
coverage terms.

Scene Number : 80511240 - Extended Major Components Warranty

Cummins offers an Extended Major Components Warranty which provides additional coverage
beyond the base engine warranty for specific engines and parts for a limited time period. For
additional information, refer to the applicable legal description.

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Scene Number : 80511250 - Emissions Warranty
An Emissions Warranty is provided by Cummins in the United States, Canada, and Taiwan for
emission control system failures on specified parts and components.
The Warranty Administration Manual should be used to reference each region’s Emission Warranty
coverage terms.

Scene Number : 80511260 - New Parts Warranty

New parts sold by Cummins are accompanied by a New Parts Warranty, which represents a contract
between Cummins and the end user.

New Parts Warranties cover failures of new Cummins parts caused by defects of Cummins materials
or factory workmanship.

By providing the New Parts Warranty, Cummins agrees to cover the cost of repairing or replacing the
failed part.

Scene Number : 80511270 - New Defective Part

A new defective part is a part that is found to be defective due to material or factory workmanship
prior to, during, or after installation, prior to delivery to the end user.

Scene Number : 80511280 - Extended Coverage

Extended Coverages are a Cummins engine repair program which covers specific failures after the
expiration of base warranty.
This coverage begins at the base warranty start date and expires at the term selected by the
customer and agreed to by Cummins.

Extended Coverages are available to be purchased by customers.

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Scene Number : 80511290 - ReCon Engine Warranty
ReCon Engine Warranty is a contract by Cummins ReCon that if a ReCon product requires repair of a
warrantable event within a specified period after its purchase, the manufacturer will repair the
problem at a limited cost to the buyer for all products to all customers.

The qualifying event must be a defect of Cummins material or factory workmanship.

ReCon is a wholly owned division of Cummins that remanufactures Cummins engines and
components.

Scene Number : 80511300 - ReCon Components Warranty

Recon Components sold by Cummins ReCon are accompanied by a ReCon Component Warranty,
which represents a contract between Cummins ReCon and the end user.

ReCon Component Warranties cover warrantable failures of Cummins ReCon parts caused by
defects of Cummins materials or factory workmanship.

By providing the ReCon Component Warranty, Cummins ReCon agrees to cover the cost of repairing
or replacing the warrantable failed part.

Scene Number : 80511310 - National Overhaul Warranty (NOW)

National Overhaul Warranty (NOW), is a Cummins Extended Coverage that provides warranty on
materials and workmanship provided during a NOW engine overhaul.

Scene Number : 80511320 - Policy

Policy is discretionary financial assistance Cummins may choose to provide to its customers.

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Scene Number : 80511330 - Warranty Term Limits
Product warranty expiration dates are called Warranty Term Limits. They are determined by one of
four occurrences: -

expiration date of the applicable warranty -

miles -

kilometers -

or operating hours.

Whichever of these occurs first determines the product warranty expiration date.

Scene Number : 80511340 - Administrative Procedure

Common processes used for filing a claim under a Cummins program are referred to as
administrative procedures.

Scene Number : 80511350 - Standard Repair Times (SRTs)

Standard Repair Times (SRTs), are the established measurement of time allowed to perform repairs
on Cummins engines and components. SRTs must be used under warranty where available.

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Scene Number : 80511360 - Failure Code
Failure codes are six letter codes used to identify the component that has failed and the nature of the
failure.

The first two letters identify the engine system,

the second two letters identify the system component and

the third two letters identify the mode of the failure.

The importance of using the correct failure code is critical for accurate warranty reimbursement and to
the factory engineers for analysis and durability tracking.

Scene Number : 80511370 - Labor Rate

The Cummins Warranty Labor Rate is the amount charged per hour for work performed by a
Cummins Service Provider.

For US and Canada Distributors and Dealers, this rate can be increased annually based on the
defined and communicated processes.

For all locations outside of the United States and Canada, this rate is managed by the local ABO.

Scene Number : 80511380 - Beyond-Factory Charges

Beyond-Factory Charges, (BFCs), is a Cummins program that reimburses selected International
repair locations for costs associated with making Cummins parts available for Warranty repairs in
their region.
BFC is paid as a percentage of Cummins International Distributor Net parts cost.

Scene Number : 80511390 - Engine Configuration Code

Engines are assigned an 11-digit code which denotes the engine series, aspiration and application
otherwise known as the engine configuration code.

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Scene Number : 80511400 - Fix-as-Fail
Fix-as-fail is a term associated with a repair to an engine or part only when the engine or part has
failed.

Scene Number : 80511410 - Consumables

Consumables are materials used with a Cummins engine to maintain proper lubrication, air or
cooling. These items include but are not limited to

lubricating oil,

antifreeze and

filter elements.

Scene Number : 80511420 - Maintenance Items

Maintenance Items are items that may need to be cleaned, calibrated, inspected, adjusted or
replaced per the operation and maintenance manual for the applicable product.

Scene Number : 80511430 - Covered Failure

Covered failures are classified as any failure due to a defect of Cummins material or factory
workmanship for which Cummins has some payment responsibility on the engine repair program.

Scene Number : 80511440 - Engine Tradeout

The exchange of a complete engine for another engine that is covered in total by Cummins Warranty
or Policy. There are certain guidelines that need to be followed to assure any remaining Warranty
Coverage gets transferred appropriately to the replacement engine.

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Scene Number : 80511450 - Unrepaired Engine Claim
An Unrepaired Engine Claim is a Cummins program that authorizes a credit toward the purchase of a
New or ReCon® Cummins engine to the customer instead of an engine repair where a tradeout
would not apply.

Scene Number : 80511460 - Engine Modification

Engine modifications are any changes to an engine which result in a different

fuel pump code, horsepower rating, and/or exchange of the crankshaft, air compressor, turbocharger,
fuel pump or main generator (on generator sets only).

Scene Number : 80511470 - Service Tools

Service Tools are classified as Cummins Required, Cummins or Equivalent Required, and
Productivity.

Only the first two categories of service tools are required for service provider certification in order to
perform warranty repairs on Cummins engines.

Cummins service tools are available in the Service Products Catalog on QuickServe Online and can
be sourced through the distributor and/or the regular parts order process.

Scene Number : 80511480 - Temporary Repairs

Temporary repairs are classified as a repair performed to allow limited operation of the engine or
equipment until a permanent, complete repair is performed. Temporary repairs are not covered under
Cummins warranty programs unless directed by Cummins Care and documented in a Cummins Care
Request (CCR).

Scene Number : 80511490 - Lease or Rentals

Lease or rentals are products contracted for use by an individual other than the owner.

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Scene Number : 80511500 - Component
A component is a part of an engine or parts of a Cummins assembly.

Scene Number : 80511510 - Hoses

Hoses, for purposes of Cummins Warranty coverages, are defined as flexible, rubber, coolant tubes
supplied by Cummins.

Scene Number : 80511520 - Information Management System

The Information Management System, or IMS, is a software tool of Cummins designed to store and
communicate information vital to the operation of Cummins.

Scene Number : 80511530 - Authorized Service Providers

Repair locations authorized by Cummins to perform repairs on Cummins engines or parts are known
as Authorized Service Provider Locations.

Scene Number : 80511540 - Dealers, Distributors and DOEMs

A dealer is a repair center under contract to a Cummins distributor.
The distributor is an engine sales and service location wholly owned or under contract to Cummins,
Inc.
DOEMs, or Distributor Original Equipment Manufacturers, are direct customers of Cummins
distributors.

Scene Number : 80511550 - Original Equipment Manufacturer (OEM)

Original Equipment Manufacturers or OEMs are customers who purchase Cummins engines directly
from Cummins Inc. for use in their chassis.

Scene Number : 80511570 - Assessment

Warranty start dates can be determined by:

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Scene Number : 80511580 - Assessment
A coverage effective date is:

Scene Number : 80511590 - Assessment

The warranty coverage end date is:

Scene Number : 80511600 - Assessment

Material and workmanship coverage provided during an engine overhaul describes ____________.

Scene Number : 80511610 - Assessment

What is the established measurement of time allowed to perform repairs on Cummins engines and
their components?

Scene Number : 80511620 - Assessment

Warranty term limits are determined by which of the following?

Scene Number : 80511630 - Assessment

The second set of letters in the failure code represent:

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