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OB-1 (2020)

Group Assignment #2 (Weightage – 15%)

Vignette 7: Where flattery will get you

One of the various impression management techniques that people use in the workplace is flattering
or complimenting a person. Many people believe that flattery has a positive impact on career
prospects. Vickey Oliver, author of 301 Smart Answers to Tough Interview Questions, suggests
using flattery to ask for a raise. Oliver advises employees to use other impression management
techniques, such as self-promotion (e.g., highlighting your accomplishments and enhancement
(e.g., showing how your work is superior to your peers), but she also suggests complimenting or
strategically “flattering” the boss before sitting down to talk about a salary raise.
Does flattery always work? The answer is yes and no. Flattery may influence someone in power
but only if they see flattery as sincere. Seeming sincere may be especially difficult, however,
because people who have the most power are often the hardest to fool. After all, they have more
experience with people flattering them. Recent research suggests that there may be a way to make
flattery effective: Try to convince yourself that you actually like the person you are flattering. In
the study, employees who spent more time considering what they had in common with their boss
were more likely to obtain their goal through flattery.

Even if an employee is successful using flattery, it has one major drawback. Another recent study
found that executives who flatter their CEOs are more likely to resent their CEOs later on. Though
CEOs do not require their employees to compliment them, many employees feel demeaned when
they go to great lengths to strategically flatter the boss. Employees who complimented their CEOs
were also more likely to complain to third parties about their boss. Some even complained to
journalists.

Questions:

1: What are some other consequences of using flattery at work? Why do these consequences occur?

2: What other impression management techniques could be more useful than flattery?

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