CHAPTER ONE

INTRODUCTION

1.1 General Introduction

Information and Communications Technology (ICT) involves the use of Computer

hardware, software and telecommunication devices to store, manipulate, convert,

protect, send and receive data/information (Olifer & Olifer, 2006). ICT is fast

developing and is now part of every aspect of our livelihood. Businesses cannot

survive in this 21st century without Computer since all activities undertaken in the

business setup is linked to ICT. Consequently, communication flow is very

essential in the growth and development of every business entity. Computer makes

it possible to communicate easily with staff and customers of the company.

Businesses of this 21st century are advancing at a very fast pace. With the world

becoming a global village, business transactions are becoming increasingly

dynamic and consequently this has caused an increase in world trade. Thus the

increase in the volume of trade in Ghana and other developed countries require fast

transfers of monies, payment across continents and many other services that

promote growth of business (Al-Mudimigh, 2007).

These transactions cannot be carried out effectively without the use of ICT. With

the numerous positive impact of computer in businesses, it is hard to imagine a

1
contemporary business functioning without adoption of ICT. Thus, computer

permeates every aspect of twenty first century businesses (Ansah, Blankson, and

Kontoh, 2012). According to Crede& Mansell (1998), ICT is crucially important

for sustainable development in developing countries. Computer encompasses the

use of Computers, Internet, E-mail, Mobile Phones and Fax machine ( Ansah,

Blankson, and Kontoh, 2012) . According to Fapohunda (1999), Computers are

now commonly used for writing letters, and reports, printing books, newspapers,

and magazines, drawing pictures and diagrams, doing statistics, mathematics and

handling financial records, controlling traffic lights, flying aeroplanes, making and

playing music and video, sending messages anywhere in the world. Also, Eseyin

(1997) describes the Internet as a mixture of many services with the two most

commonly used being electronic mail (e-mail for short) and the World Wide Web

(www). It plays a significant role in education, health, political processes,

agriculture, economy, businesses and newsgroups. Woherem (2000) states that

with Internet connectivity, one can do business all over the world without physical

contact with the buyer or the need for a business intermediary.

computer enables electronic mail (e-mail) which is the exchange of text messages

and Computer files transmitted via communications networks such as the Internet

(Nwosu, 2004). Email system is basically the equivalent of post mailing services

with the biggest difference however being the time and cost involved (Fapohunda,

2
1999). Email also involves not only written data, but all sorts of information in the

form of video, audio, or photographs, can be sent via e-mail. Oketunji (2000)

describes e-mail as an increasing popular method of communication, especially in

the workplace.

computer also enables the use of mobile phones in businesses. Bittner (1989)

defines mobile phones as a telephone system that can move or be moved easily and

quickly from place to place. Mobile phones are now the computer that is reshaping

and revolutionizing the communications globally. Its impact on the economic

activities of nations, businesses, and small entrepreneurs is phenomenal. According

to Tiemo (2006) the importance of information cannot be overemphasized. Oji-

Okoro (2006) supported this view by stating that mobile telephony usage by

individuals enables them to communicate with loved ones, clients and business

associates. For large businesses, it is a means of providing a service that leads to an

increase in profits.

Although computer comes with numerous benefits, there are however some

constraints to their implementation. According to Gichoya (2005), researchers

assert that infrastructure, finance, poor data system and lack of compatibility

skilled personnel, leadership styles, culture, and bureaucracy and attitudes can be

considered as barriers to computer investment. Also, Sherwood (1997), states that

3
computer investment may be constrained by a broad range of laws and policies

which may influence the overall package of incentives associated with the used

ICT. Some of these laws or policies include;

i. Policies that are aimed at curtailing peoples’ capacity to utilize ICTs effectively.

ii. Policies that directly affect negatively computer innovation and investment.

iii. Policies the affect entrepreneurship, research and development.

iv. Policies that affect telecommunications infrastructure and access.

In view of the above discussions, this study investigates the impacts of computer

on modern world business.

1.2 Statement of the Problem

The contribution of computer to the growth and development of every business

have been stated by many researchers. According to Crede& Mansell (1998),

Computer is crucially important for sustainable development in developing

countries. Thus investment in Computer in the long run leads to improvement in

the economy. However the investment into Computer has associated factors that

militate against it. Notable among these factors are inadequate power supply,

breaking down and malfunctioning of Computer, poor awareness of Computer

application and fund to invest more on Computer device, cost of training IT

4
personnel and cost of repairs in terms internet service (Adewoye and Akanbi,

2012). However, studies done by various researchers show that computer improves

the productive capacity of businesses (Ansah, et. al, 2012; Crede& Mansell, 1998).

Investment in computer greatly reduces travel costs for sector workers of various

businesses (ITU 1999). There are a lot of studies on the impact of computer on the

performance of businesses in other countries but studies on the impact of computer

on business in Ghana are scarce. Consequently this study focuses on identifying

the impact of computer on the modern business in Ghana to fill the knowledge gap

in this field.

1.3 Objectives of the study

The general objective of the study is to contribute to the general body of

knowledge and to examine the impacts of computer on modern world business.

To achieve the general objectives, the research will be aimed at addressing the

following three (3) specific objectives:

i. To identify the various ways in which the computer is used in businesses

ii. To determine factors that prevents computer usage in businesses

iii. To determine the effect of the use of the computer on the performance of

businesses

5
1.4 Research questions

To address the objectives of the study, the following research questions will be

made use of:

i. What are the various ways in which computer is used in the businesses?

ii. What are the factors that prevent the use of computer usage in businesses?

iii. What is the effect of the use of the computer on the performance of businesses?

1.5 Significance of the Study

The findings of the study will enumerate the enormous benefits that computer adds

to the modern world business so as to encourage massive investment in ICT. The

findings of the study will also help the management of the various businesses to

know the effect computer on the growth and development of businesses and also

help them to know the factors that inhibit the implementation of computer so as to

provide remedies to those hindrances. The study will also add up to the stock of

knowledge in the field of computer in the modern world business for researchers

and student who will like to embark on further studies in this field.

6
1.7 Scope and Limitation of the Study

The study confines itself to businesses in the Kano. Also out of all the numerous

business in greater Kano metropolis, the study confines itself to only Gwale local

government area, Kano state.

The study makes use of descriptive survey design which just like other research

designs have inherent limitations. Some of the limitations of the research design

include,

i. Difficulty in developing accurate survey instruments.

ii. Lack of control over timeliness and, potentially, low response rates.

iii. Difficulties in determining whether respondents are responding truthfully.

iv. Misinterpretations of data results and inappropriate use of data analysis

procedures.

1.8 Operational Definition of Terms

ICT: Information communication Technology

7
Computer is an umbrella term that includes any communication device or

application, encompassing: radio, television, cellular phones, Computer and

network hardware and software, satellite systems and so on, as well as the various

services and applications associated with them, such as videoconferencing.

(Margaret Rouse, 2005)

Modern world business: A business entity operating in the 21st century

1.9 Methodology

1.10 Research Method

The study adopted a descriptive survey approach to answer the research questions.

According to Zikmund (2006) surveys require asking people who are called

respondents, for information, using either verbal or written questions. This

encompasses the use of questionnaire as an instrument to help achieve the

objectives of the study. A self-administered structured questionnaire with a

combination of open and close-ended questions will be used to obtain the data.

Consequently, the study used a quantitative approach in addressing the objective of

this research.

1.11 Population, Sample and Sampling Procedure

8
Neuman (2000) defines a research population as the specific pool of cases,

individuals or groups of the individuals which the researcher wishes to investigate.

The target population for this study comprised of the business in Gwale local

government area of Kano state.

The sample size for a given study is derived by considering the population size of

that study. A simple random sampling method was used to select 50 respondents

from the company. According to Monga (2009), simple random sampling method

affords each member of the population to have an equal chance of being selected.

1.12 Design of Research Instruments

The main instrument that was used in the data collected was a questionnaire. The

questionnaire comprised of both open and closed ended questions. This was to

ensure that the respondents were not only presented with questions that do not

allow them to express their opinions. The questionnaire was divided into sections.

Section A comprised of the demography of the respondents whiles the subsequent

sections comprised of questions aimed at answering the research questions.

1.13 Administration of Research Instrument

Pre-testing is done to better refine the questions in the questionnaires to eliminate

ambiguity in the questions and make the question easy and comfortable to answer.

9
The researcher visited the study area to interact with the staff to familiarize

themselves with the respondents and also to build a relationship with them.

A draft version of the questionnaire was pre-tested during this period to check for

possible problems statement clarity and respondents understanding of the

questions. Some of the respondents answered the questionnaire and indicated any

ambiguous and difficult to understand question. Consequently, some minor

changes were made to the questions as a result.

The questionnaires were self-administered by the researcher. The purpose for the

study was described to the respondents before the questionnaires were

administered to them. The respondents were also assured of anonymity and

confidentiality.

10
 CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Introduction

This chapter reviews literature and highlights the concepts and theories relevant to

the impact of Computer (Information and Communication Technology) on modern

world business. It introduces important laid down literature of the topic and relates

it to the project problem.

2.2 Definition and Concept of Computer

A computer is a machine that can be instructed to carry

out sequences of arithmetic or logical operations automatically via computer

programming. Modern computers have the ability to follow generalized sets of

operations, called programs. These programs enable computers to perform an

extremely wide range of tasks. A "complete" computer including the hardware,

the operating system (main software), and peripheral equipment required and used

for "full" operation can be referred to as a computer system. This term may as well

be used for a group of computers that are connected and work together, in

particular a computer network or computer cluster.

11
Computers are used as control systems for a wide variety

of industrial and consumer devices. This includes simple special purpose devices

like microwave ovens and remote controls, factory devices such as industrial

robots and computer-aided design, and also general purpose devices like personal

computers and mobile devices such as smartphones. The Internet is run on

computers and it connects hundreds of millions of other computers and their users.

Early computers were only conceived as calculating devices. Since ancient times,

simple manual devices like the abacus aided people in doing calculations. Early in

the Industrial Revolution, some mechanical devices were built to automate long

tedious tasks, such as guiding patterns for looms. More sophisticated

electrical machines did specialized analog calculations in the early 20th century.

The first digital electronic calculating machines were developed during World War

II. The first semiconductor transistors in the late 1940s were followed by

the silicon-based MOSFET (MOS transistor) and monolithic integrated circuit (IC)

chip technologies in the late 1950s, leading to the microprocessor and

the microcomputer revolution in the 1970s. The speed, power and versatility of

computers have been increasing dramatically ever since then, with MOS transistor

counts increasing at a rapid pace (as predicted by Moore's law), leading to

the Digital Revolution during the late 20th to early 21st centuries.

12
Conventionally, a modern computer consists of at least one processing element,

typically a central processing unit (CPU) in the form of a metal-oxide-

semiconductor (MOS) microprocessor, along with some type of computer memory,

typically MOS semiconductor memory chips. The processing element carries out

arithmetic and logical operations, and a sequencing and control unit can change the

order of operations in response to stored information. Peripheral devices include

input devices (keyboards, mice, joystick, etc.), output devices (monitor screens,

printers, etc.), and input/output devices that perform both functions (e.g., the

2000s-era touchscreen). Peripheral devices allow information to be retrieved from

an external source and they enable the result of operations to be saved and

retrieved.

2.3 Various ways in which Computer is used in Businesses

The use of Computer in the business environment is diverse in nature. It is usually

based on the type of business involved regardless of its size or type. ICTs can help

cut cost, create better opportunities and offer competitive advantage in today’s

business environment. Based on a study by Sobhani (2008), COMPUTER has the

potential to accelerate economic development by: Promoting economic growth

through facilitating the generation of new income sources, new job creation as well

as the expansion of existing jobs to accommodate new employees and promoting

work efficiency.
13
Abwao (2007) observed that initiatives for the dissemination of agricultural

technologies and the relay of weather information to farmers to help them in

decision-making are one of the vital uses of ICTs.

A study by Faha and Nana (2011) on the effects of Computer on Cameroonian

firms, revealed that ICTs do not have a direct positive impact on firms’

productivity in Cameroon. However, the impact of ICTs on firm performance is

mainly indirect, depending on how firms decide to use the technologies, and to

what extent they take advantage of these technologies to introduce innovation in

their business operations. According to the Zambia Agricultural Research Institute

(Simumba& Koopman,2011), the range of Computer has led several pundits to

contend that these technologies are creating a new information based economy in

which information is the critical resource and basis for competition in all sectors,

manufacturing and probably even more in services.

Simumba & Koopman (2011) further observed that from the performance

viewpoint, the competitiveness effect of ICTs derives from the impact that ICTs

have upon the output of the factor inputs. In this regard, ICTs can improve

efficiency and increase productivity by different ways including, improving

efficiency in resource allocation, reducing transaction costs, and technical

improvement, leading to the outward shifting of the production function. ICTs can

14
improve access to the knowledge generated by agricultural researchers and

transmitted to farmers by extension workers. Small scale farmers in Zambia have a

low productivity partly due to lack of access to agricultural information. They have

to travel long distances to reach researchers. ICTs can bring research information

closer to the farmer in a way that is relevant for them through an improved

information flow between the research institutes to the rural research

2.4 Factors that prevents Computer usage in businesses

Kundishora (2006) states that 21st businesses are now aware of the benefits

derived through adoption and use of ICTs but there are many grave challenges

which must be addressed and paramount among them are:

i. Inadequate communications and power infrastructure

ii. Shortage of ICTs facilities and ICTs skills

iii. Inadequate institutional arrangements

iv. Limited financial resources

v. Inadequate public private partnership

vi. Limited data management capacity

vii. Inadequate horizontal and vertical communication

15
2.5 The effect of the use of the Computer on the performance of businesses

The World Bank (2006) observed that ICTs are adopted and used by most

businesses as productive input factors which can increase labour productivity. ICTs

can help businesses to keep up with competition, increase staff satisfaction,

increase operational efficiency, improve communication with suppliers and

customers, and enhance joint working in collaborative venture.

Citing Dzidonu (2010) , although not a solution for all development problems,

Computer serves as a powerful tool, when used appropriately as part of an overall

development strategy to play a key role in the development process.

Lucchetti and Sterlacchini (2004 ) carried out a study on factors affecting the

adoption of ICTs among businesses in Italy and their study revealed that general

Computer use and adoption rates are very high and do not depend on size (i.e.

number of employees) and industry. The study also revealed that when the rate of

effective use was measured by the share of total employees with access to these

ICT, the percentages of educated workers exerted a positive effect and, in the case

of the Internet, a negative impact of size emerged. The study further revealed that

the use of market oriented Computer did not depend on a firm’s size or its

productive or technological features, but rose when the firm was an exporter and

16
present in foreign markets with commercial branches and employed a relevant

share of workers with university education.

According to Mwenechanya (2007) the dilemma is that entrepreneurial and

productive capacities are being severely under-exploited in the informal sector

while the capability of the formal economy to generate jobs through the expansion

of formal enterprises is limited. It is therefore important that businesses

takeadvantage of Computer to improve the ability of the informal sector to help

contribute to national development.

This is evident when small and medium sized businesses (SME’s) adopt and use

ICTs which has proven positive outcomes related to operational efficiencies,

increased revenues, and increased market competitiveness.

Dholakia and Kshetri (2003) observed through their study that businesses that

utilized e-mail to communicate with their customers experienced sales growth of

3.4 % greater than those which did not and that there is a positive impact of IT use

within businesses. A 4% increase in sales as well as 5% increase in export

performance was obtained when e-business practices were adopted by businesses

in the manufacturing sector in Canada.

17
European Commission (2008 A), Carried out a study on e-Business Systems of

ALSA in Spain which revealed that the use of the technology is more important

than just adoption to obtain positive impacts on the company. Due to new e-

business technologies ALSA has an increased labour productivity, some systems,

like the resource planning system have led to a big resource utilization efficiency

and clear positive impacts on work organisation, with remarkable productivity

increases, in some cases of 300% (one employee can make the work of three

previous employees). This productivity also translates into an increase in

competitiveness in cost and resource management versus other competitors. The

reduction in the number of operation errors is also a very positive impact of this

system as it improves the production process making it more reliable and effective.

Information and Communication Technology (ICT) connectivity is very extensive

in modern businesses regardless of its size. With respect to all forms of

technologies usage in today’s business environment, small businesses are slower

than larger ones to adopt new ICTs.

According to Skoko and Ceric (2007) the use of ICTs represents the fundamental

source of competitiveness and the basis for survival in today’sglobal market. In

many countries, Computer has played a crucial role in creating jobs and providing

economic stability. Despite this recognition, there is evidence that most businesses

18
have not been quick to respond to changes in ICTs and that their acceptance of

such technologies has not been widespread (Pavic, et al., 2007).

Jose, Marcel and Batista (2007) carried out a study on the effects of internet use on

the performance of businesses in Brazil. The study revealed that SMEs could act

proactively in relation to Computer use. The study also found that SMEs continue

to deploy ICTs in a reactive, cost reducing manner.

A study by Greenberg (2008) has proven that ICTs were dynamic input factors and

that their use improved labour productivity for informal as well as formal

businesses. Globally the rapid spread of information and communication

technologies (ICTs) and ever decreasing prices for communication have made

market places in different parts of the world become more cohesive and accessible.

Despite this state of affairs a number of studies show a slow rate of ICTs adoption

and use by modern businesses.

19
 CHAPTER THREE

DATA ANALYSIS AND INTERPRETATION OF FINDINGS

3.1 Introduction

This chapter deals with the analysis of data collected from the research

respondents. The research attempts to find out the “Impact of computer modern

business (a case study of F.C.E Kano)”. Questionnaire and descriptive method

were used in order to investigate the topic properly questionnaires were dawn to

drive information on this study, to this effect questionnaires were designed and

administered to various respondents.

3.2 Data Analysis and Interpretation

Table 3.1: Gender of Respondents

Responses Frequency Percentage

Male 36 72%
Female 14 28%
Total 50 100%

Table 3.1 above shows the gender of the respondent 36 respondents representing

72% are male, while 14 respondents representing 28% are female. This shows that

majority of the respondents are male.

Table 3.2: Age of Respondents

Responses Frequency Percentage
Less than 20 years 0 0%
20-30 years 10 20 20%
31-40 years 35 70%
41-50 years 5 10%
Total 50% 100%
The above table 3.2 shows that none of the respondents are less than 20 years old,

10 respondents representing 20% are between the age of 20-30 years, 35

respondents representing 70% are between the age of 31-40 while 5 respondents

representing 10% are between the age of 41-50, this shows that majority of the

respondents are between the age of 31-40 years old.

Table 3.3: Marital status

Responses Frequency Percentage

Married 20 40%
Single 18 36%
Divorce 12 24%
Total 50 100%

It is shown in table 3.3 the marital status of the respondents 20 respondents

representing 40% are married, 18 respondents representing 36% are single while

12 respondents representing 24%. This shows that majority of the respondents are

married.

Table 3.4: Computer provide information and competences needed for

managing businesses.

Responses Frequency Percentage

21
True 50 100%
False 0 0%
Total 50 100%

The findings in table 3.4 indicated that all the respondents 100% agreed computer

provide information and competences needed for managing businesses, while none

of the of the respondents disagreed.

Table 3.5: Computer technology is radically changing the landscape of

business and the global society

Responses Frequency Percentage

True 48 96%
False 2 4%
Total 50 100%

It was analyzed in table 3.5 above 48 respondents representing 96% agreed

Computer technology is radically changing the landscape of business and the

22
global society, while 2 respondents representing 4% disagreed. This shows that

majority of the respondents agreed.

Table 3.6: Computer software enables businesses to conduct virtual meetings

where people meet over the internet and makes it possible for everyone in the

business to view a common

Responses Frequency Percentage

True 100 100%
False 0 0%
Total 50 100%

Also table 3.6 above shows that all the respondents 100% agreed that computer

software enables businesses to conduct virtual meetings where people meet over

the internet and makes it possible for everyone in the business to view a common,

none of the respondents disagree.

Table 3.7: Accounting software helps people make money, create budgets,

tract sales monitor resource usage

Responses Frequency Percentage

True 100 100%
False 0 0%
Total 50 100%

23
The above table 3.7 indicated that all the respondents agreed while none of the

respondents disagree that accounting software helps people make money, create

budgets, tract sales monitor resource usage.

Table 3.8: Computers are flexible in working schedules and remote work

forces have become possible enabling employees to work from wherever they

want and at whatever times they wish

Responses Frequency Percentage

True 42 84%
False 8 16%
Total 50 100%
The above table 3.8 shows that 42 respondents representing 84% agreed, while 8

respondents representing 16% disagreed that computers are flexible in working

schedules and remote work forces have become possible enabling employees to

work from wherever they want and at whatever times they wish. This shows that

majority of the respondents agreed.

Table 3.9: Computers makes it easier for businesses to offer customer support

to its clients in a timely, efficient manner

24
 Responses Frequency Percentage
True 100 100%
False 0 0%
Total 50 100%

The above table 3.9 shows that all the respondents agreed while none of the

respondents disagree that computers makes it easier for businesses to offer

customer support to its clients in a timely, efficient manner.

Table 3.10: Malwares, and computer attacks are one of the various problems

associated with computer use in modern business

Responses Frequency Percentage

True 100 100%
False 0 0%
Total 50 100%

In table 3.10 above it is indicated that all the respondents agreed that malwares,

and computer attacks are one of the various problems associated with computer use

in modern business, and none of the respondents disagreed.

3.11 Computer issues are a real nuisance because they are usually unexpected

Responses Frequency Percentage

True 100 100%
False 0 0%
Total 50 100%

25
Table 3.11 also indicated that all of the respondents agreed that computer issues

are a real nuisance because they are usually unexpected. None of the respondents

disagreed

Table 3.12: Learning new computer skills and programs put stress on

workers, especially older or less-educated workers

Responses Frequency Percentage

True 40 80%
False 10 20%
Total 50 100%

The above table shows that 40 respondents representing 80% agreed while 10

respondents representing 20% that learning new computer skills and programs put

stress on workers, especially older or less-educated workers.

Table 3.13: Aside from legitimate work-based interruptions, employees are

also competing against technology-driven distractions such as social media,

online games news feeds and even pornography

26
Responses Frequency Percentage
True 40 80%
False 10 20%
Total 50 100%
Table 3.13 above shows that 40 respondents representing 80% agreed while 10

respondents representing 20% disagreed that aside from legitimate work-based

interruptions, employees are also competing against technology-driven distractions

such as social media, online games news feeds and even pornography.

CHAPTER FOUR

SUMMARY, CONCLUSION AND RECOMMENDATIONS

4.1 Summary

27
Chapter one consists of the background of study, clear objectives of the study it

also contains the research questions on the subject matter, significance of the

study, the scope and limitation of the study, operational definition of terms,

methodology, as well as sample and sampling technique.

Chapter two examined related literature, past works done by various authors,

researchers and writers were reviewed, this include discussion about the concept of

the computer and computer in modern world.

Chapter three is data analysis and presentation while chapter four consist of

summary, conclusion and recommendations.

4.2 Conclusion

There's no doubt that computers and computer networks have had a significant

effect on the world of business. It's difficult to imagine a time when file folders,

phone calls and face-to-face meetings were the only ways to conduct business. The

truth is, an entire generation of employees doesn't remember days without the

benefits of computers, cell phones and the internet as part of their business

experience. There will always be those who feel the world has become a bit less

personal and a tad more distracting due to the introduction of computers to the

workplace. Then again, the reality is that business people enjoy the advantages of

computer application technology to make work easier and more efficient than ever.

28
Anything and everything accomplished in the hustle and bustle of today's business

world owes its speed to the computer. Whether it's accounting for or transferring

large sums of money, conducting transactions and accepting payments for online

goods and services, mammoth calculations, research or communications, one of the

biggest benefits of computers is that everything takes less time than ever before.

What once had to be done in person now can be done via text message, email or

social media.

Finally, this study shows that today's businesses cannot survive without the aid of

computers. Computers guide every aspect of modern business from product design,

communications, purchasing, sales, advertising, and the personnel needed to

operate the computers. However, as important as these features are, they make up

only a minute part of the computer's leading influence on businesses.

4.3 Recommendations

1. Business owners should automate business processes and give employees ICT

tools, so business can improve its individual and overall productivity.

2. Quality of customer service is an important differentiator for businesses.

Companies can use ICT solutions to offer faster response to and higher standards

of service to its customers by running a call center, company agents can access

29
databases that provide comprehensive customer information, including purchase

history and product preferences.

3. Communication networks enable company’s project teams to collaborate

effectively. By using videoconferencing or web conferencing over the Internet,

teams can hold virtual meetings that bring together members from different

locations, or different organizations, such as suppliers or business partners. This

helps to create stronger project teams and enables the teams to maintain progress

on important projects, rather than waiting for members to meet in a single

location

30
 KANO STATE POLYTECHNIC
SCHOOL OF GENERAL STUDIES

RESEARCH QUESTIONNAIRE

Dear respondents,

We are students of the above institution carrying out a research on “Impact of

computer in modern business”. The case study of F.C.E Kano, Nigeria. This

research work would serve only for academic purpose.

Thank you,

Yours faithfully.

Kindly read and respond by ticking the options below:

SECTION A

1. Gender

Male ( ) Female ( )

2. Which of the following is your age group?

Less than 20 ( ) 20-30 ( ) 31-40 ( ) 41-50 ( )

3. Marital status

Married ( ) Single ( ) Divorce ( )

31
SECTION B

S/N Responses True False

1. Does computer provide information and
competences needed for managing businesses?
2. Computer technology is radically changing
the landscape of business and the global
society
3. Computer software enables businesses to
conduct virtual meetings where people meet
over the Internet and makes it possible for
everyone in the business to view a common
calendar.
4. Accounting software helps people manage
money, create budgets, track sales and monitor
resource usage.
5. Computers are flexible in working schedules
and remote work forces have become possible
–enabling employees to work from wherever
they want and at whatever times they wish.
6. Computers makes it easier for businesses to
offer customer support to its clients in a
timely, efficient manner.
7. Malwares, and computer attacks are one of the
various problems associated with computer
use in modern business
8. Computer issues are a real nuisance
because they are usually unexpected.
9. Learning new computer skills and programs
put stress on workers, especially older or less-

32
 educated workers
10. Aside from legitimate work-based
interruptions, employers are also competing
against technology-driven distractions such as
social media, online games, news feeds and
even pornography.

33