12/6/2020 Your Results for "Multiple-choice questions: A"

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Site Title: Operations Management, fifth edition Summary of Results

Book Title: Operations Management, fifth edition
27% Correct of 15 Scored items:
Location on Site: Student Resources > Chapter 4: Process 4 Correct: 27%
design > Multiple-choice questions: A 11 Incorrect: 73%
Date/Time December 6, 2020 at 11:03 PM (UTC/GMT) More information about scoring
Submitted:

1. In process mapping derived from ‘scientific management’, an inspection is shown by what

symbol?

Your Answer:

Correct Answer:

No, that's not correct

2. In process mapping derived from ‘scientific management’, a deliberate storage, as opposed to

a delay is shown by what symbol?

Your Answer:

Correct Answer:

No, that’s not correct.

3. In process mapping derived from ‘scientific management’, a delay and an operation are
shown by what two symbols?

Your Answer:

Correct Answer:

No, that’s not correct.

4. Drawing processes at a relatively aggregated level is called:

Your Answer: Micro process mapping

Correct Answer: High level process mapping

No, that's not correct.

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12/6/2020 Your Results for "Multiple-choice questions: A"

5. Which of the following statements is true of outline process maps?

Your Answer: They are more detailed than high level process maps, but less detailed than
micro process maps

Yes, that's correct.

6. A detailed process map showing the assembly of customised sandwiches would be an

example of:

Your Answer: Outline process mapping.

Correct Answer: Micro process mapping.

No, that's not correct.

7. Little’s Law is calculated as follows:

Your Answer: Cycle time = throughput time x work in progress

Correct Answer: Throughput time = work in progress x cycle time

No, that's not correct.

8. In relation to process types, which of the following statements is true?

Your Answer: Jobbing has higher variety than batch and higher volume than project.

Yes, that's correct.

9. In relation to process types which of the following statements is true?

Your Answer: Jobbing has the highest level of variety.

Correct Answer: Mass is lower volume than continuous and higher than batch.

No, that's not correct.

10. Which of the following is NOT true of batch process?

Your Answer: Batch processes are similar in terms of volume and variety to service
shops.
Correct Answer: Batch processes have more variety than jobbing processes.

No, that's not correct.

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12/6/2020 Your Results for "Multiple-choice questions: A"

11. Which of the following is true of service shops?

Your Answer: Service shops include banks, high street shops, and car rental companies.

Yes, that's correct.

12. The principle of the design funnel, progressively reducing the number of possibilities until the
final design is reached, has its critics. Which of the following is not a criticism of the concept?

Your Answer: Managers do not start out with an infinite number of options
Correct Answer: Designs start as ill-defined and vague

No, this is a criticism of the design funnel.

13. Which is the correct order for process types starting with low volume/high variety and moving
to high volume/low variety?

Your Answer: Project processes, jobbing processes, batch processes, mass processes,
continuous processes

Yes, that's correct.

14. Which is the correct sequence in order of increasing process flexibility?

Your Answer: Project / jobbing / batch / line / continuous

Correct Answer: Continuous / line / batch / jobbing / project

No, that's not right.

15. Commonly used process flow chart symbols include those for:

Your Answer: Equipment / operations / inspection / storage / insertion

Correct Answer: Operations / movements / inspection / delays / storage

No, that's not right.

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