Workbook Answer Key

3 1. take ... message, deliver ... message

1 2. send ... fax, send ... e-mail
page 4 3. type ... agenda, update ... mailing list
1 1. b 2. a 3. a 4. b 5. a 6. b 4. receive ... visitors

2 1. Financial Director 4 1. take minutes

2. Chief Executive Officer 2. screen her calls
3. staff 3. type a letter
4. Marketing Director 4. schedule a meeting
5. senior management 5. distribute the incoming mail
6. Personal Assistant 6. show our visitors around
7. order supplies
3 1. Personal Assistant
2. Marketing Director 5 1. spreadsheets
3. Financial Director 2. prepare a presentation
4. senior management 3. keep track of
5. Chief Executive Officer 4. word processing, data entry
6. staff 6 1. a sheet of 4. a box of
4 1. describe 5. hire 2. a pair of 5. a packet of
2. develop 6. explain how to use 3. a roll of
3. be in charge of 7. sell
page 7
4. assist
7 1. coat rack 4. filing cabinet
5 1. ground floor 6. top floor 2. air-conditioner 5. photocopier
2. conference room 7. maintenance 3. waste paper bin 6. projector
3. warehouse 8. lift
8 Tick: 1, 4, 5, 7
4. toilets 9. reception
5. car park 9 1. d 2. b 3. a 4. c
10 1. b 2. a 3. a 4. a
page 5
6 1. c 2. f 3. d 4. e 5. a 6. b Say It!
Have students translate the sentences into their own
7 1. Go up the stairs. 4. Go down the stairs. language.
2. Turn right. 5. Go straight.
3. Turn left.
8 1. between 3
page 8
2. opposite
3. on your left
1 1. c 2. f 3. e 4. d 5. a 6. b

4. at the end of the corridor 2 1. dial the phone number

5. on your right 2. contact someone
6. Go past 3. record an outgoing message
7. in front of, behind 4. enter your access code
5. press this button
Say It! 6. listen to my incoming messages
1. f 2. c 3. g 4. a 5. d 6. b 7. e
3 1. fast forward 5. location
2. receiver 6. modify
2 3. volume 7. cord
page 6 4. delete 8. save
1 1. c 2. a 3. d 4. b 4 1. off the hook 5. review
2 1. file documents 3. search the Internet 2. loudspeaker 6. retrieve
2. keep a log 4. answer incoming calls 3. loud 7. replay
4. rewind

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 Workbook Answer Key

5 1. paragraph 4. italics page 11

2. upper case letters 5. icon 7 1. good condition 4. this side up
3. underline 6. lower case letters 2. paperwork 5. shipment
6 1. c 2. d 3. a 4. e 5. b 3. insured 6. pick up, courier
8 1. courier 4. name
page 9
2. cool 5. paper
7 1. c 2. e 3. d 4. b 5. a 3. protect 6. fragile
8 1. log in 4. reply 9 1. insure 3. special instructions
2. copy, paste 5. desktop 2. update 4. paperwork
3. forward
Say It!
9 Tick: 1, 3, 5, 7
Dialogue 1
10 1. a 2. b 3. b 4. b 5. a
1. collect the mail
11 1. copy 4. log out 2. check all the items
2. attachment 5. paragraph 3. Make sure
3. font 4. includes the correct postcode
5. weigh the envelopes
Say It!
1. c 2. e 3. f 4. b 5. a 6. d Dialogue 2
1. put the goods
2. attach our company label
4 3. fill in this form
page 10 4. delivered on time
1 1. cheque 6. receipt
2. job application 7. contract
3. request for information 8. product manual 5
4. customer complaint 9. directory page 12
5. bank statement 1 1. a 2. a 3. b 4. b

2 1. stamp 4. sort 2 1. freight container 4. load

2. sign 5. collect 2. worldwide 5. contact
3. weight 3. reliable

3 1. F 3. T 5. T 7. T 3 1. quote 4. guarantee
2. F 4. F 6. F 8. F 2. free of charge 5. free of damage
4 1. You weigh something to see how heavy it is. 3. compete 6. loss
2. Domestic mail is sent in the country. 4 1. e 3. g 5. a 7. d
3. If a letter has got two enclosures, there are three 2. h 4. f 6. c 8. b
things in the envelope. 5 Tick: 2, 3, 4, 6
4. The recipient got the letter.
6 1. requirements 5. manufacturer
5. You stamp the mail before you distribute it.
2. start a business 6. investment
5 1. c 2. a 3. e 4. f 5. d 6. b 3. risk 7. ensure
6 1
h e
i g h t
2 3
4. advantages 8. profits
4
n r m
5 6 page 13
g o o d s p a r c e l
p c a
7 1. b 2. e 3. d 4. a 5. c
7
f r a g i l e k s 8 1. a 2. b 3. a 4. b 5. b 6. a
c u Say It!
8 9
l e n g t h m a r k
1. b 2. b 3. a 4. b 5. a 6. b
e

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 Workbook Answer Key

3 1. hold a meeting

6 2. last minute
3. let’s try for
page 14
4. notify
1 Tick: 1, 2, 4
5. on-site meeting
2 1. b 2. e 3. d 4. a 5. c 6. previous commitment
3 1. transfer calls 4 1. participants
2. put you on hold
2. Notify
3. create a positive impression
3. confirms
4. hang up
4. Book a conference room
5. ask for permission
5. Organise
4 1. a 2. b 3. b 4. a 5. b 6. light refreshments
5 1. c 2. a 3. e 4. f 5. b 6. d 5 1. display 4. menu
2. podium 5. auditorium
page 15
3. laser pointer 6. beverage
6 c
1

r e g a r d i n g
2
page 17
i 6 1. accurate 4. set up
t i
3
2. venue 5. beverages
d i s c u s s n p
4 5
3. take care of 6. provide
c t r
7 1. a 2. d 3. c 4. e 5. b
u n a v a i l a b l e i
6

l r o 8 1. display 4. buffet lunch

7
o r d e r r 2. memorable 5. event, success
u i 3. detail
p t Say It!
c u r r e n t l y
8
Dialogue 1
1. c 2. f 3. a 4. e 5. d 6. g 7. b
7 1. currently, as soon as possible
Dialogue 2
2. out of town, reach
1. e 2. c 3. a 4. d 5. f 6. b
3. go over, comments
4. essential, get back to you
8 1. was cut off 5. let me know 8
2. no reply 6. specify page 18
3. handles problems 7. missed a call 1 1. opening remarks
4. is on another line 2. line of products
3. summarise
Say It!
4. closing session
Have students translate the sentences into their own 5. handed out, board of directors
language.
2 1. conference call 4. brochure
2. free gift 5. attendance list
7 3. name tag 6. demonstration
page 16 3 1. b 2. e 3. c 4. d 5. a
1 1. cancel – d
4 1. a 2. a 3. b 4. a 5. b
2. suit – c
3. break – a
5 1. objective 5. major
2. pros and cons 6. task
4. book a conference room – e
3. training 7. clarify
5. make it – b
4. focus
2 1. Where 4. 9.00 meeting
2. at the Plaza Hotel 5. Who
3. How many

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 Workbook Answer Key

page 19 Say It!

6 1. e 2. d 3. f 4. a 5. c 6. b 1. g 2. d 3. a 4. e 5. c 6. b 7. f
7 1. objections 4. actions
2. take notes 5. attract
3. expansion 6. raise
10
page 22
8 1. selection 4. analyse 1 1. check in 4. driving licence
2. present 5. assign 2. boarding pass 5. overweight luggage
3. issues 3. gate 6. passenger
Say It! 2 1. via 4. land
1. go over, details 2. e-ticket 5. waiting list
2. greet, name tags and brochures 3. stopover 6. inbound flight
3. CEO, opening remarks 3 1. arrival 3. departure
4. read through the agenda, objectives 2. voucher 4. outbound flight
5. everything, key
4 1. unlimited mileage 5. drop off
6. your notes, the participants
2. driving licence 6. passenger
3. insurance 7. make a reservation
9 4. rent a car
page 20 5 1. b 2. b 3. a 4. b 5. a
1 1
s p e c i f i c a t
2 3
i o n s
4 6 Flying: seat assignment, take off, one-way ticket,
boarding pass
a i a
Renting a car: drop off, driving licence,

m e x h i b i t m
5
unlimited mileage
p l p Both: make a reservation, itinerary, insurance

h d e p o s i t l
6

7
l o g o e page 23
e 7 1. laundry service 4. luxury suite
8
t r e n d 2. business centre 5. double room
3. fitness centre 6. half board
2 1. booths, stands
2. logo, slogan 8 a. Wendy d. Janet
3. business cards, pamphlets b. John e. Mark
4. promotional material, catalogues c. David f. Lucy
5. features, displays 9 1. c 2. d 3. f 4. a 5. b 6. e
3 Tick: 1, 4, 5, 7 10 1. cuisine 5. non-smoking
4 1. promotional material, catalogue 2. vacancy 6. tip
2. exhibit, stand 3. bill 7. standard room
3. sign up, deposit 4. party
4. logo, slogan Say It!
5 1. b 2. d 3. a 4. e 5. f 6. c Have students translate the sentences into their own
language.
page 21
6 1. d 2. a 3. e 4. c 5. b
7 1. show interest 4. make small talk 11
page 24
2. give you a call 5. achieve your goals
3. enter a market 1 1. swipe your card 5. entitled to
2. holiday leave 6. regulations
8 1. expand 4. rapidly-growing field
3. clock in 7. refused
2. vendor 5. valued customer
4. carry over
3. represent 6. exchange
9 1. a 2. b 3. b 4. a 5. a 6. b 7. b

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 Workbook Answer Key

2 1. consecutive 5. give written notice 5 1. isn’t fresh

2. clock out 6. unpaid leave 2. is missing a part
3. salary 7. card reader 3. insist on
4. part-time 8. sick note, sick leave 4. expectations
3 1. b 2. d 3. f 4. e 5. a 6. c 5. make a claim
6. inconvenience, compensation
4 1. b 2. a 3. a 4. b 5. a 6. b
7. pricing, credit your account
page 25
page 27
5 
Danger: suspicious, break-in, virus, hacking
Protection: security guard, firewall, security camera,
 6 Tick: 1, 2, 4, 6
surveillance system, alarm system 7 1. consequences 4. expectations
6 1
f i r
e w a
2
l l 2. is torn 5. is broken
c 3. isn’t fresh 6. faulty parts
3
p r o t e c t p
4
8 1. making a noise 5. failed to meet
o u 2. repair 6. disappointed
u n f a m i l i a r 3. defect 7. due
5

p p 4. be in touch
a k o
6

Say It!
u n a t t e n d e d s
7

Have students translate the sentences into their own

y y e
language.
7 Tick: 1, 2, 4, 8
8 1. comes in 5. damages
13
2. jewellery 6. security camera page 28
3. danger 7. surveillance system
1 1. sound file 4. questionnaire
4. get information
2. interviewee 5. on sale
Say It! 3. series 6. brand
Dialogue 1 2 1. demo 4. options
1. clock in when they arrive and clock out when 2. concerned 5. test
they leave
3. loyal 6. don’t mind
2. swipe their co-workers’ cards
3. notify their manager immediately
3 1. method 4. factor
2. interested in 5. conduct a survey
Dialogue 2
3. find out 6. go ahead
1. You press “in” when you enter
2. press your finger on the scanner
4 1. a 2. b 3. a 4. b 5. a

3. keep your purse and other valuables there page 29

4. log off the computer when I leave 5 1. telemarketer
2. prospective customer
3. consumer
12 4. competitor
page 26
5. value
1 1. assure 4. remind
2. treated 5. refunds
6 1. take advantage of 4. regret
2. specialise 5. appeal
3. manner
3. persuade
2 Tick: 2, 4
7 Tick: 1, 3, 5
3 1. rude 5. politely
2. impatient 6. respectfully
8 Tick: 1, 2, 4, 6

3. argue 7. satisfied Say It!

4. calmly 1. d 3. h 5. a 7. b
4 1. b 2. a 3. b 4. b 5. a 2. g 4. f 6. c 8. e

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 Workbook Answer Key

page 33

14 7 1. policy holder
page 30 2. identity fraud
1 1. revenue 4. waste 3. premium
2. decrease 5. increase 4. Public and employer’s liability insurance
3. purchase 5. insurance policy
6. professional indemnity insurance
2 1. d 2. e 3. b 4. a 5. c
7. Third party
3 Tick: 2, 4, 6
8 1. despite 4. e-risks insurance
4 1. a, b 2. b, c 3. a, c 4. a, b 5. a, c 2. negligence 5. no-claims discount
5 1. repayment 4. cash flow statement 3. van insurance 6. in mind
2. renovations 5. figures
Say It!
3. increase
Dialogue 1
page 31 1. c 2. e 3. a 4. b 5. d

6 1. a 2. b 3. b 4. a 5. a 6. b Dialogue 2
1. e 2. a 3. d 4. c 5. f 6. b
7 Tick: 1, 3, 4
8 1. e 2. d 3. c 4. a 5. b 6. g 7. f
9 1. can
16
page 34
2. £3 million
1 1. Customise 4. a template
3. aren’t
2. host 5. encrypted
4. reinvested in the business
3. unlimited bandwidth
5. land and buildings
6. owe money 2 1. stylish 5. customised
2. accepted 6. retail
Say It!
3. platform 7. localisation
1. a 1% discount 4. shopping cart 8. browsed
2. over £330,000 to several suppliers
3 Tick: 1, 4
3. if we haven’t got enough cash
4. to take another loan 4 1. place an order 4. worth the effort
5. can be a good indicator 2. feedback 5. showcases
6. and little cash 3. impose 6. post
7. a good inventory turnover 5 1. b 2. e 3. a 4. f 5. c 6. d
8. the business’ assets are much bigger
page 35

6 p
1

15 2
i n t e
r m e d i a r y
page 32
e
1 1. branch 4. standing order 3
n
4
s v
5
n
2. withdraw 5. payment holiday 6
e n t r e p r e n e u r
3. deny u r n g
2 Tick: 1, 4, 5, 6 t
7
i n t e n t i o n s
3 1. current account 4. projection r k t
a i t r a f f i c
8 9
2. arrangement fee 5. collateral
3. terms 6. branches l n l a
g l t
4 Tick: 1, 3, 5
o e
5 1. Legal fees 4. injured e s c r o w
10

2. payments 5. fire insurance

3. courtesy
6 1. a 2. b 3. a 4. a 5. b

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 Workbook Answer Key

7 1. sensible 5. returns policy Dialogue 2

2. packaging 6. handmade 1. What do you think of
3. misunderstanding 7. venture 2. it’s problematic
4. hidden 3. conducting a street survey
8 Tick: 1, 2, 4 4. different points of view
5. that sounds reasonable
Say It!
1. c 2. e 3. d 4. a 5. f 6. b
18
page 38
17 1 Tick: 1, 3, 5, 7
page 36
2 1. constantly 3. separate
1 1. conflict resolution 4. experienced
2. proactive 4. reactive
2. workshop 5. interpersonal
3. unmotivated 6. stressed 3 1. delegate 4. direct
2. socialise 5. approach
2 1. b 2. e 3. f 4. a 5. d 6. c
3. identify 6. praise
3 1. help 5. learn
4 Tick: 2, 3, 5, 7
2. money 6. funny
3. feel comfortable 7. find something 5 1. off guard a. step back
4. have to finish 2. fires b. broader perspective
something quickly 3. perspective c. put out fires
4. back d. bargaining power
4 1. shocked 4. challenge
5. power e. be caught off guard
2. team spirit 5. strenuous
3. approach 6. prioritise page 39
5 Tick: 1, 3, 5 6 1. substitute 4. distraction
2. awareness 5. demanded
page 37
3. discipline 6. In the light of
6 1
i
n p u t
2

7 1. role 5. chain
c e
3

2. navigate 6. revolution
o v e r r a t e d
4

3. irrelevant 7. demand
l f
f 4. threat 8. reinvent
l o
5

6
p a r a 8 1. a 2. a 3. a 4. b 5. b
8
p r o b l e m a t i c w
7
Say It!
o o i e Have students translate the sentences into their own
v r
9
s l a language.
e a e i k
t t t n
10
a s p e c t s h a r e
11
19
l t s page 40
12
e x p r e s s e s 1 
Positive: hard-working, dynamic, responsible,
confident, knowledgeable
7 Tick: 1, 2, 4, 6, 8 Negative: insecure, messy, lazy, anxious


Say It!
2 1. a 2. b 3. b 4. b 5. a 6. a

Dialogue 1 3 Tick: 1, 4, 5
1. I’m very disappointed with 4 Tick: 2, 3
2. If you ask me
5 1. retirement benefits 4. shift work
3. has achieved his target sales
2. health insurance 5. fired
4. a different approach
3. sensitive 6. ambitious
5. any suggestions

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 Workbook Answer Key

page 41 page 43
6 1. f 2. e 3. a 4. b 5. d 6. c 6 1. domestic 5. rude

7 1. being active 4. join 2. rewind 6. female

2. gets along 5. several years 3. fire insurance 7. accrued expenses

3. different times 6. perform well 4. bargaining power 8. this side up

8 1. starting salary 5. flexible about hours 7 1. b 2. a 3. c 4. a 5. b 6. c

2. schedule 6. good at multitasking 8 1. achieve your goal

3. temporary 7. conscientious
4. fired 8. fast learner
Say It!
1. Can you tell me about your educational
background
2. Have you got any experience in marketing
3. why do you think you’re a good candidate for the
job
4. your starting salary will be £22,000 per annum
5. It sounds like the perfect job
6. We’ll be in touch
7. It was nice meeting you
2. distribute the incoming mail
3. break the ice
4. place an order
5. put out fires
6. create a positive impression
9 1. a beverage 6. salary
2. attend 7. intention
3. An annual 8. regret
4. major 9. A crisis
5. trend 10. discuss
10 1. b, c 3. a, b 5. a, c 7. a, c 9. a, b
2. a, c 4. b, c 6. b, c 8. a, c 10. a, c

20
page 42
1 1. c 2. d 3. e 4. b 5. a
2 Tick: 1, 4
3 1. b, c 2. a, c 3. a, c 4. a, c 5. b, c
4 1. managerial skills 4. Bachelor’s degree
2. career objectives 5. references
3. job description
5 
Jobs and Positions: personnel manager, financial
supervisor, head of IT, accounts assistant
Teamwork: pull together, cooperate, collaborate,

bond
Shipping: consignee, port of origin, vessel, cargo

At a Hotel: high season, double room, luxury suite,

full board

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Grammar Practice
1 4 1. Does … order – e 5. does … use – h
page 46
1 1. am 2. aren’t 3. is 4. are 5. isn’t
2 1. Where is Mr Morton’s office?
2. Who is Mr McKenzie’s personal assistant?
3. Are the toilets on the ground floor?
4. What is your name?
5. What time is your appointment?
3 1. have got 4. have got
2. haven’t got 5. hasn’t got
3. has got 6. haven’t got
page 47
4 1. Have you got a pen? d
2. When have we got the meeting with James? a
3. Has the cafeteria got sandwiches? e
4. Has Roger got an office on the top floor? b
5. What have you got for lunch today? c
5 1. is 5. are
2. have got 6. isn’t, is
3. isn’t, is 7. has got, is
4. has got 8. hasn’t got
6 1. it 5. him
2. her 6. me
3. you 7. us
4. them
7 1. His 6. mine
2. hers 7. Their
3. your 8. my
4. our 9. yours
5. theirs 10. Her
2 4 1. Are you working at the moment?
page 48
1 1. in the summer 4. every day
2. twice a year 5. usually
3. never 6. always
2 1. tries 4. file
2. watches 5. goes
3. update 6. work
3 1. Anna and Zoe type agendas.
2. Anna doesn’t prepare spreadsheets.
3. Max and Zoe don’t distribute incoming mail.
4. Zoe doesn’t take minutes at meetings.
BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books
Workbook Answer Key
5. Max receives visitors.
6. Max and Anna don’t send faxes.
page 49
2. do … get – c 6. Does … give – g
3. do … distribute – f 7. do … do – d
4. Does … schedule – a 8. does … put – b
5 1. destroys 5. give
2. don’t make 6. doesn’t distribute
3. do … prefer 7. does … update
4. Does … work
6 1. Throw 4. Don’t touch
2. Don’t go into 5. Don’t use
3. Add 6. Turn off
7 Possible answers
1. Let’s go home.
2. Let’s buy these folders.
3. Let’s give Mr Porter a discount.
4. Let’s clean the office.
5. Let’s call IT.
6. Let’s go to that conference.
3
page 50
1 1. are copying 4. is hiring
2. am checking 5. is putting
3. is teaching
2 1. Greg isn’t distributing mail. He is eating.
2. Gail and Melissa aren’t typing letters. They are
talking.
3. Ed isn’t writing an e-mail. He is using the
photocopier. / He is photocopying.
3 1. is … training – d 4. Is … holding – c
2. Are … having – e 5. are … typing – b
3. is … fixing – a
2. Who is Mrs Smith talking to?
3. What are they preparing?
4. Is Amy writing her weekly report?
5. Where are Peter and Lisa sitting?
page 51
5 1. b, c 2. a, c 3. b, c 4. a, c 5. a, c
6 1. doesn’t answer 5. am listening
2. is showing 6. isn’t sitting
3. send 7. drink
4. leave
9

7 1. Is Jamie working on a presentation at the
moment? b
2. Why is the CEO talking to Louise now? e
3. When do we usually send invoices to our
customers? a
4. Does Richard file documents every day? f
5. Who is the Marketing Director talking to right
now? c
6. How often do you order office supplies? d
8 1. Lisa doesn’t work in the afternoons.
2. I like my new job.
3. Is Fiona talking to a customer now?
Are Richard and Peter coming to the meeting?
4. 2 1. did 5. got
5. Who is answering the phones at the moment?
6. Our CEO travels to China every month.
4 2. worked, asked – e
page 52
1 1. the 4. any
2. a 5. an
3. much / a lot of 6. some / many / a lot of
2 1. Are there any messages for me?
2. There are some cheques for you to sign.
3. There is a fragile item in this box.
4. There aren’t any meetings today.
5. There isn’t much paper for the printer.
6. Is there a lot of paperwork to do?
3 1. How many 4. How much
2. How much 5. How many
3. How many 6. How much
4 1. a lot of, the
2. any, much
3. Are there, some, There is, many
4. How many, There aren’t, a lot of
page 53
5 1. weren’t, were 3. were, wasn’t
2. were, wasn’t 4. was, was
6 1. Where were Katie and Joyce last Tuesday? They
were at an exhibition.
2. Was Lara in the lobby to receive the visitors?
No, she wasn’t.
3. Were the sales reps at a training session
yesterday? Yes, they were.
4. Why was Mrs Spencer angry this morning?
Because James was late for the meeting.
7 1. There was, there wasn’t
2. there weren’t, there were
3. there weren’t, there were
BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books
Workbook Answer Key
8 1. Were there, there weren’t, There were – d
2. Was there, there wasn’t – b
3. Was there, there was – a
4. Were there, there were – c
5
page 54
1 1. arrived 4. studied
2. tracked 5. complained
3. saved 6. stopped
2. wrote 6. went
3. cost 7. left
4. brought 8. found
3 1. paid, sent – c
3. didn’t arrive, didn’t have – a
4. didn’t send, didn’t have – d
5. flew, wanted – b
page 55
4 1. Megan didn’t pay the shipping bill.
2. Megan made a reservation for a flight to Lima.
3. Megan didn’t choose photographs for the new
catalogue.
4. Megan didn’t talk to Mr Lee in Shanghai.
5. Megan shipped the order to Naples.
6. Megan met Mrs Ivanov for lunch.
5 1. Did you ask for a quote? – e
2. When did they receive the order? – b
3. Why did Rob cancel the order? – a
4. Did the company track the container? – d
5. How did they send the goods? – c
6 1. Did you speak to our contact in Dublin?
2. Where did you leave the documents?
3. How many copies of the documents did they
give you?
4. Did Lisa teach you how to fill out the form?
5. Who did you call in Rome?
7 1. did … send 6. offered
2. left 7. did … arrive
3. did … use 8. had
4. gave 9. Did … inform
5. did … charge 10. told
8 1. She sent him an e-mail.
2. Did you speak to the shipper?
3. The container didn’t arrive on time.
4. When did they load the ship?
5. They didn’t call me.
10
 Workbook Answer Key

3 1. wrap, won’t break 5. finishes, won’t meet

6 2. won’t make, are 6. will make, sell
page 56 3. will … reach, need 7. will ... take place, isn’t
1 1. am going to be 4. will go, want
2. isn’t going to import 4 1. send, will provide
3. are going to discuss 2. will go, asks
4. aren’t going to pick up 3. Will … be, doesn’t return
5. is going to go over 4. will minimise, use
6. am not going to hire 5. will take, doesn’t come
2 1. Are Mrs Dawson and Bruce going to go over the 5 Accept all logical and grammatically correct
AWP contract in the afternoon? answers.
2. Is Mrs Dawson going to prepare a presentation
for the marketing meeting at noon? page 59
3. What is Mrs Dawson going to discuss with 6 1. complains, am – c 4. schedule, check – d
Georgia? 2. is, label – f 5. call, need – e
4. Who is Mrs Dawson going to meet at 3.30 pm? 3. want, press – a 6. fills, sends – b
5. When is Mrs Dawson going to have dinner? 7 1. No one. 4. Nothing.
3 1. No, they aren’t. 2. Nothing. 5. Nowhere.
2. Yes, she is. 3. No one.
3. Personnel problems. 8 1. There isn’t anyone in the conference room.
4. Dean Fischel, the CEO of Fischel Electronics. 2. I’m not going to order anything.
5. At 19.00. 3. I didn’t call anyone.
page 57 4. They haven’t prepared anything.
4 1. am ordering 4. Is … participating 5. I didn’t go anywhere.
2. Are … sending 5. are going 9 1. somewhere 4. someone
3. aren’t going 2. anything 5. something
5 1. will handle 3. will get back 3. anyone 6. anywhere
2. won’t make 4. won’t sign 10
1. anyone, No one
6 1. Who will be the next Managing Director? – e 2. anything, nothing
2. Will they give us a discount? – d 3. anywhere, somewhere
3. When will this meeting end? – c 4. something, anything
4. How will we improve this product? – a
5. Will the cargo arrive in good condition? – b 8
7 1. Will … be, will sort – d page 60
2. will start, will … tell – c 1 1. can – e 3. can – a 5. can’t – f
3. will cost, will do – a 2. can’t – c 4. can’t – d 6. can – b
4. won’t have, will check – e 2 1. Can you take a brochure?
5. Will … remember, won’t forget – b 2. Can Mark hear the speaker?
3. Can Jack find his name tag?
7 4. Can Lisa come to the meeting?
page 58 5. Can the participants speak French?
1 1. reschedule 4. will see 6. Can we take the lift?
2. won’t attend 5. doesn’t leave 3 1. Yes, you can. 4. No, she can’t.
3. suits 6. will be 2. No, he can’t. 5. Yes, they can.
2 1. unless 4. If 3. No, he can’t. 6. No, we can’t.
2. if 5. unless 4 1. couldn’t 4. could
3. Unless 6. If 2. could 5. couldn’t
3. couldn’t

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 11


page 61
5 1. Could James answer all the questions? – c
2. Could you help me, please? / Could you please
help me? – a
3. Could you reschedule the meeting, please? /
Could you please reschedule the meeting? – d
4. Could they hold the meeting in Rome? – b
6 1. couldn’t 2. can’t 3. could 4. can
7 1. mustn’t 3. must 5. must
2. must 4. mustn’t
8 1. He must book the conference room.
2. He mustn’t send out the invitations until
next week.
3. He must prepare the attendance list.
4. He mustn’t forget to make name tags.
9 1. a 2. b 3. a
10
1. Who should present the new product? – b
2. When should we have the break? – c
3. Where should we hold the conference? – a
4. Should David make the opening remarks? – d
11
1. People mustn’t smoke here.
2. He shouldn’t use his mobile phone here.
3. You must wear your name tag.
4. He should listen to the speaker.
9 2. The Park Hotel is more expensive than the
page 62
1 1. have to contact 4. has to tell
2. have to make 5. has to fill in
3. have to display 6. has to watch
2 1. Do … have to attend, doesn’t have to go, have
to be
2. Does … have to make, has to create
3. Do … have to register, have to pay
4. do … have to get, have to arrive, don’t have to be
3 1. don’t have to 4. doesn’t have to
2. doesn’t have to 5. mustn’t
3. mustn’t 6. don’t have to
page 63
4 1. We may participate in the exhibition this year.
2. I might not have enough storage space.
3. Our company might try to enter the Russian
market next year.
4. May we use the large conference room
tomorrow morning?
5. Mr Arnolds may not attend the closing session.
5 1. might not have 4. might make
2. may sign up 5. May I offer
3. May I see 6. may not be
BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books
Workbook Answer Key
6 1. b 2. d 3. e 4. a 5. c
7 1. may 4. Can
2. couldn’t 5. have to
3. shouldn’t 6. might not
8 1. You should make small talk at conventions.
2. You mustn’t enter that area.
3. We / You don’t have to find new vendors now.
4. I may assign this project to Helen.
5. You must always speak politely to the
customers.
10
page 64
1 1. quieter than 4. better than
2. more attractive than 5. more modern than
3. bigger than 6. tastier than
2 1. The Golden Cactus Hotel is more popular than
the Desert Inn.
2. A flight to Amsterdam is cheaper than a flight to
Paris.
3. Mike rented a smaller car than John.
4. The drive to Blackbridge is / takes longer than
the drive to Greendale.
5. The Excelsior Hotel is more luxurious than the
City Hotel.
3 1. Room 154 is dirtier than Room 156.
Riverside Hotel.
3. Ed’s car is older than Lily’s car.
4. The waiter is friendlier than the chef.
5. The weather in London is wetter than the
weather in Athens.
6. Doug’s bed is more comfortable than Ed’s bed.
page 65
4 1. the tallest 4. the noisiest
2. the easiest 5. the hottest
3. the most famous 6. the most magnificent
5 1. AGA Cars, the biggest
2. Car-world, the cheapest
3. Wheels-4-You, the worst
4. AGA Cars, the most expensive
5. Bestcars, the most satisfied
6 1. more comfortable 5. more popular
2. longer 6. friendlier
3. most luxurious 7. worst
4. busiest 8. flattest
12

7 Possible answers
1. The Top Hotel is older than the Bay Hotel.
2. The Crown Hotel is the most expensive hotel.
3. The Bay Hotel is the most modern.
4. The Top Hotel has the worst service.
5. The Bay Hotel is bigger than the Top Hotel.
6. The Bridge Hotel is cheaper than the
Forest Hotel.
7. The Crown Hotel is the oldest hotel.
8. The Crown Hotel is smaller than the Forest Hotel.
11
page 66
1 1. The Secure Now is not as cheap as the Shred-It.
2. The Top Security is not as big as the PaperCut.
3. The Secure Now is not as small as the Shred-It.
4. The Top Security is as large as the Secure Now.
5. The Top Security is not as expensive as the
PaperCut.
6. The Top Security is as fast as the PaperCut.
2 1. not as high as 3. as long as
2. as popular as 4. better than
3 1. not clear enough
2. too young
3. private enough
4. too expensive
5. not attractive enough
6. too slow
4 1. The auditorium is too crowded.
2. The girl isn’t tall enough.
3. The background is too dark.
4. Your dog is too friendly.
5. The boy isn’t strong enough.
6. The corridor isn’t wide enough.
page 67
5 1. c 2. c 3. b
6 1. loudly 4. suspiciously
2. politely 5. professionally
3. well
7 1. carefully 4. high
2. comfortably 5. fast
3. angrily 6. badly
8 1. d – extremely 3. c – very
2. a – not at all 4. b – quite
BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books
Workbook Answer Key
12
page 68
1 1. was handling 4. was planning
2. were typing 5. was taking
3. were repairing 6. were sitting
2 1. Amy wasn’t making coffee in the kitchen. She
was sorting the mail.
2. Nina and Pam weren’t filing some documents.
They were working on / at their computers.
3. Mr Lewis wasn’t reading a contract. He was
talking on the phone.
4. Dave and Andy weren’t weighing some parcels.
They were packing parcels in bubble wrap.
5. Luke wasn’t standing on a chair. He was sitting
on a chair.
page 69
3 1. Was … stamping 4. Were … having
2. Was … wearing 5. Was … sitting
3. Were … talking
4 1. No, she wasn’t. 4. No, they weren’t.
2. No, he wasn’t. 5. Yes, he was.
3. No, they weren’t.
5 1. were showing 4. weren’t working
2. Were … using 5. Was … discussing
3. wasn’t speaking
6 
Accept all logical and grammatically correct
answers.
7 1. when 3. While 5. while
2. while 4. When
8 1. discovered, was checking
2. was searching, found
3. were setting up, replaced
4. was waiting, called
5. was carrying, fell
6. weren’t listening, was explaining
13
page 70
1 1. have scheduled 4. have conducted
2. has assured 5. has booked
3. have filed 6. have analysed
2 1. begun 8. run
2. found 9. sent
3. forgotten 10. shown
4. gone 11. taken
5. kept 12. written
6. left 13. dealt
7. made
13
 Workbook Answer Key

3 1. have sent / have taken 4 1. have planned 4. hasn’t made

2. have dealt
3. have shown
4. has left
5. has forgotten
6. have sent / have written
4 1. I haven’t hired more telemarketers.
2. David hasn’t rescheduled the sales meeting.
3. We haven’t discussed the sales figures for
October.
4. They haven’t shipped the goods to Amsterdam.
5. Our company hasn’t begun producing
telephones.
6. Robert and Peter haven’t gone to London.
page 71
5 1. Andrea hasn’t bought light refreshments.
2. Andrea hasn’t spoken to the IT department
about projectors.
3. Andrea has booked the conference room.
4. Andrea hasn’t written opening remarks.
5. Andrea has prepared a PowerPoint
presentation.
6. Andrea has asked Zoe to type the agenda.
6 1. a 3. b 5. a 7. a
2. b 4. b 6. b 8. b
7 1. Have many people taken part in the survey?
2. Which target population have you chosen?
3. Has William conducted enough interviews?
4. Have we increased demand for the product?
5. What have people said about our products?
6. Where has Fiona put the sales analysis?
2. had 5. Has … prepared
3. Did … represent
5 1. have … taken 4. didn’t hold
2. Has … reached 5. haven’t seen
3. talked
6 Accept all logical and grammatically correct
answers.
page 73
7 1. used to have 4. used to be
2. used to sell 5. used to receive
3. used to work
8 1. used to do, didn’t use to work
2. didn’t use to communicate, used to send
3. didn’t use to prepare, used to type
4. didn’t use to transport, used to ship
9 1. Erin used to sleep late.
2. Erin used to go out on weekdays.
3. Erin used to exercise every day.
4. Erin didn’t use to participate in staff meetings.
5. Erin didn’t use to attend conferences.
10
1. Did people use to have air-conditioning in the
1800s?
2. Did people use to work in tall buildings 200
years ago?
3. Did people use to send messages on mobile
phones before the year 2000?
4. Did people use to file documents on PCs in the
1990s?
11 1. No, they didn’t. 3. Yes, they did.
2. No, they didn’t. 4. Yes, they did.

8 1. c 2. e 3. d 4. f 5. a 6. b 12
 ccept all logical and grammatically correct
A
answers.
9 1. haven’t prepared 5. Has … left
2. Have … scheduled 6. hasn’t collected
3. has handed out 7. hasn’t made 15
4. have developed 8. Have … run out of page 74
1 1. c, 1 2. e, 2 3. a, a 4. b, b 5. d, 5

14 2

1. had worked
2. had conducted
4. hadn’t taken out
5. Had … prepared
page 72
3. hadn’t arrived 6. hadn’t had
1 Tick: 1, 3, 5
2 1. did that company go out
3 1. after 4. before
2. when 5. Until
2. have been
3. by the time
3. Have you ever participated
4. began 4 1. had checked 4. Had … lost
5. hasn’t prepared 2. hadn’t received 5. had given
6. didn’t receive 3. had gone out 6. hadn’t opened

3 1. yet 4. since
2. a few minutes ago 5. last year
3. already 6. never

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 14


page 75
5 1. You had handled the problem by the time
we arrived. / By the time we arrived, you had
handled the problem.
2. We hadn’t met until you introduced us at the
exhibition.
3. Had you already locked the office door when
you heard the noise?
4. Angie hadn’t printed the schedule before the
meeting began.
5. The marketing strategy wasn’t effective because
Alan hadn’t completed the survey.
6 1. ended 5. didn’t order
2. hadn’t received 6. had forgotten
3. had taken off 7. Had someone taken
4. didn’t call 8. Did you understand
7 1. became 4. didn’t sign
2. had booked 5. Had … inspected
3. hadn’t hired 6. contacted
8 1. Andrew didn’t join us for dinner because he had
already eaten at home.
2. By the time we returned to the office, the bank
had approved the loan.
3. Had you begun the survey before the computer
stopped working?
4. Had there been a break-in before we installed
the surveillance system?
5. The shipment didn’t reach its destination
because they hadn’t done the paperwork
properly.
10
16
page 76
1 1. which you set up, the website
2. 
where you had the meeting, the room
3. 
when we usually have our exhibition, October
4.
that I ordered, not the goods
5. 
who served you, the customer service
representative
2 1. which 4. where
2. who 5. when
3. whose
3 1. which 4. whose
2. where 5. who
3. when
Accept all logical and grammatically correct
answers.
4 Sentences: 1, 3, 5
5 1. that / which 5. who / that
2. that / which 6. where
3. whose 7. which / that
4. when / that 8. where
BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books
Workbook Answer Key
6 1. whose offices are on the fifth floor
2. that delivers computer parts in 24 hours
3. where we had our first exhibition
4. when we opened our e-shop
5. who prepared the cash flow statement
6. which they created for us
page 77
7 1. whose – e 4. which / that – a
2. where – d 5. who / that – b
3. when / that – c
8 1. The feedback that / which we received was very
positive.
2. The Administrative Assistant who / that we hired
last week is excellent.
3. The office building where I work is in the centre
of town.
4. Do you know the time when / that the
convention begins?
5. Craig is the production team leader whose team
won a prize.
9 1. A busy period is a time when / that a business
has got a lot of work.
2. A container terminal is a place where cargo is
kept.
3. A chef is a person who / that prepares food.
4. A virus is something that / which can harm your
computer.
5. A telemarketer is a person whose job is to sell
things on the phone.
1. Joe Meyers is the person who / that is in charge
of all the shipments.
2. The day when / that we’re supposed to meet is
not convenient for me.
3. The shoes which I had ordered were handmade.
4. The auditorium where we are having our
presentation is not big enough.
5. The woman whose business card I took is the
Marketing Director of Holmes Fashions.
17
page 78
1 1. would share 4. had to
2. came up with 5. had given
3. were going 6. hadn’t made
2 1. would see 4. had worn
2. designed 5. had received
3. could visit
page 79
3 1. the year before 4. that day
2. then 5. that
3. his 6. the following week
15

4 1. she had had a strenuous week
2. he would give the members of my team a bonus
3. he could deal with that problem
4. Ms Stone usually prioritised her work
5. he was evaluating their competitor’s product
then
6. Sophie hadn’t been there all week
5 1. Mia said that she felt really stressed that week.
2. Sam promised that he would settle that conflict
that day.
3. Zak announced that the merchandise was there.
4. Tina said that they had to solve that problem then.
5. Max reported that he was checking the policy.
6. Harry said that they had participated in a
workshop about conflict resolution the week
before.
6 1. they had received the goods the day before;
they looked good
2. the MEG contract was problematic; they would
discuss it when Tom got back
3. she had found the perfect venue for their / his
convention; she needed their / his approval
because she had to book it by the end of that
month
4. they had approved the loan he had requested
the week before
18
page 80
1 1. is assessed 4. isn’t insured
2. aren’t given 5. are usually discussed
3. are always set 6. isn’t stored
2 1. Is market research done to get information?
2. Are the office supplies kept on this floor?
3. What is a shredder used for?
4. Where are meetings usually held?
5. What are fragile items wrapped in?
3 1. b 2. e 3. d 4. a 5. c
4 1. was displayed 4. weren’t prepared
2. were installed 5. was left
3. wasn’t dealt with 6. weren’t signed
page 81
5 1. Were the shipping arrangements made
yesterday?
2. Was your / our loan approved?
3. Who was appointed head of sales?
4. Why were Mr Cooper’s meetings cancelled?
5. When was the fax sent?
6. Where were the comments posted?
BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books
Workbook Answer Key
6 1. were praised
2. Are ... usually delivered
3. wasn’t done
4. are held
5. Were ... introduced
6. isn’t distributed
7 1. will be held 5. will be provided
2. will be presented 6. won’t be made
3. will be led 7. won’t be certified
4. will be given
8 Possible answers
1. Will the meeting be postponed to 5th March?
2. Will the equipment be set up in the auditorium?
3. Will giveaways be handed out to customers?
4. Will your company be represented at the
convention?
5. Will hotel rooms be booked for us?
9 1. were made 4. Are ... handled
2. won’t be provided 5. wasn’t withdrawn
3. will be swiped 6. is never ordered
19
page 82
1 1. were 4. wouldn’t lose
2. wouldn’t ask 5. got
3. didn’t require
2 1. prepared 4. weren’t
2. would motivate 5. wouldn’t take
3. would try
3 Possible answers
1. If I knew English, I would work in the UK.
2. If he went to university, he would study
economics.
3. If we had an air-conditioner, we would feel more
comfortable.
4. If we opened an online shop, it would increase
our sales.
5. If they installed security cameras, the premises
would be safer.
4 1. If you asked him, he would hire you.
2. If we used this shipper, we would save money.
3. If they didn’t go by taxi, they would arrive late.
4. I would take it if the job didn’t require flexible
hours.
5. If we didn’t work late, we wouldn’t finish the
project on time.
16
 Workbook Answer Key

5 1. If he didn’t seem very shy, they would offer him 2 1. doesn’t ... work
the job. 2. Are ... updating
2. If she didn’t have to work overtime today, she 3. were inspecting, saw
would go to the cinema.
4. Were ... taking, called
3. If the salary were high enough, I would take the
5. has been
job.
6. didn’t reach
4. If you were fluent in German, you could work in
our German office. 7. had had, hired
5. If there wasn’t a six-hour stopover, we would 8. Had ... arrived, reached
book that flight. 3 1. aren’t going to participate
6. If there weren’t break-ins, they wouldn’t install 2. will approve
the alarm system.
3. Is ... shipping
page 83 4. won’t regret
6 1. b 2. c 3. a 4. e 5. d 4 1. bigger than
7 1. hadn’t read 2. the best
2. would have approved 3. the heaviest
3. hadn’t been 4. more knowledgeable than
4. wouldn’t have survived 5. the most original
5. had given 5 1. must 4. may
8 1. would have said 4. would have explained 2. couldn’t 5. Should I
2. hadn’t received 5. hadn’t had 3. don’t have to
3. had produced 6 1. pay, stay
9 1. She would have been late for her interview if she 2. receives, deals with
had missed it. 3. will learn, work
2. If we had realised the report was urgent, we 4. provides, won’t consider
would have stayed at work. 5. were, would buy
3. If we had / I had known they were interested, 6. would take, offered
we / I would have sent them a catalogue.
7. had made, would have compensated
4. If I hadn’t attended the convention, I wouldn’t
8. wouldn’t have been, had handled
have met a lot of people.
10
1. If we hadn’t worked late, we wouldn’t have been page 85
exhausted all day.
7 1. The air-conditioner that / which you sent had a
2. I would have prepared the presentation faulty part.
yesterday if I had had time.
2. What is the name of the Administrative Assistant
3. He would have shredded the documents if he who / that showed us around?
had known they were confidential.
3. I was happy with the venue where we had our
4. They would have hired her if she had been convention.
suitable for the job.
4. August is the month when / that I usually take
holiday leave.
20 5. I’d like to interview the person whose CV I’ve
just read.
page 84
1 1. is 6. am going 8 1. The CEO said that he / she had finally made a
decision.
2. haven’t started 7. How many
2. Anne said that she would book a flight for 15th
3. anyone 8. There were June.
4. will be made 9. him 3. Mrs Stark said that she was leaving early that
5. shouldn’t 10. that day.
4. Millie said that she usually received visitors.
5. Jake said that they hadn’t had time to discuss
that issue.

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 17

 Workbook Answer Key

9 1. was installed 4. didn’t give

2. purchase 5. are the office
3. will be set up supplies kept
10
1. Can 6. are you leaving
2. have worked 7. where
3. started 8. me
4. am 9. should
5. closely 10. a lot of
11
1. In my opinion, Greg is less suitable than Phil
for the job.
2. He used to work here many years ago.
3. If you lived in the city, would you take the bus
to work?
4. Are there any messages for me?
5. You don’t have to use bubble wrap. These items
aren’t fragile.
6. Debbie is not as organised as Samantha.
7. Let’s go out for lunch today.
8. I’d like to ask you some questions.
9. Dylan Matthews was called in for a second
interview yesterday.
10. Unless you speak English, you won’t get the job.

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 18

 Workbook Answer Key: Say It!

2
1. Tú eres responsable de recibir a las visitas.
2. Debes pedir suministros nuevos cuando sea necesario.
3. ¿Escribirías a ordenador esta carta, por favor?
4. Me gustaría encargar algunos suministros, por favor.
5. ¿Cuánto cuesta cada paquete?
6. ¿Qué tipo quiere?
7. Nos hemos quedado sin grapas.
8. Debería llegar para mañana a las 9:00.

6
1. ¿Puedo preguntar quién llama?
2. Tengo entendido que Richard Adams estaba buscándome.
3. Lo pasaré con nuestra directora de compras, la Sra. Riley.
4. Uno de los representantes de ventas intentó ayudarnos.
5. Solo tenemos en cuenta ofertas recibidas por escrito.
6. El Sr. Spencer no está disponible actualmente, pero me ha detallado los temas.

10
1. Me temo que primera clase está totalmente reservada.
2. ¿Puedo conseguir la asignación de asiento ahora?
3. La facturación es dos horas antes del vuelo.
4. Estamos mirando diferentes hoteles para un viaje de negocios.
5. ¿Cuáles son sus tarifas?
6. ¿Qué tipo de cocina sirven?

12
1. Me temo que ha habido quejas de clientes sobre ti.
2. Eso no es excusa.
3. Fuiste muy impaciente y la interrumpiste.
4. Debes encargarte de las reclamaciones de clientes con profesionalidad.
5. Lo apreciamos como cliente.
6. Esto tendrá graves consecuencias para nuestro negocio.
7. Estoy seguro de que encontraremos un modo de compensarle por la molestia.
8. Estaré en contacto con usted.

18
1. Me parece bien.
2. El problema es que no puedo tomar todas las decisiones.
3. Otro asunto es la falta de tiempo.
4. ¡Está claro que eso nos ahorrará tiempo!
5. ¿Qué es lo que más te preocupa?
6. Hay algunos problemas que superar.
7. Debemos recopilar más información sobre esta nueva empresa de la competencia.
8. Debemos definir los asuntos claramente e intentar desglosar los problemas en problemas más pequeños.

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 19